ClickPost Reviews

ClickPost

4.4 (31)
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Shipping Experience Management Platform for eCommerce

Overall rating

4.4 /5
(31)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support Software
4.5/5

94%
recommended this app
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31 Reviews

Manoj
Manoj
Overall rating
  • Industry: Cosmetics
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Benchmark in Logistics intelligence

Reviewed on 2024-03-29

Phenomenal would be the right choice of word.

Phenomenal would be the right choice of word.

Pros

The most important that I like about Clickpost is its people. Right from KAM to Product VP till CEO everyone are approachable easily. The team is always hungry to enhance the functionality of the software to align with the need of the industry and the trends. To do that, they work very closely with the client who is the first mover in adopting that trend.

Cons

Their standard reports and the dashboard needs to be a little better, functional and customizable at least to a certain extend.

vamsi krishna
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Efficiency Redefined: Navigating B2C Logistics with Clickpost

Reviewed on 2023-11-02

Pros

Predefined Carrier integrations offered , Real time Tracking updates , Returns and Exchnage Management , NDR and NPR , Performance based carrier allocation , EDD

Cons

Navigating across brands for enterprise account , Webhook auto retrigger , too many APIs for simple tasks.

Alternatives Considered

Shiprocket
Earven
Overall rating
  • Industry: Import & Export
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

user

Reviewed on 2021-07-06

It finds me good to use

It finds me good to use

Pros

Wide feature range help to resolve query

Cons

lot of levels to do developments which make user confuse

Ankit
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Excellent - Tracking, Visibility, Reporting and Dashboards, NDR

Reviewed on 2024-02-05

Good experience with around 4 years of tie up.

Good experience with around 4 years of tie up.

Pros

Ease of Integrations
Customisation feasibility

Cons

New developments to be rolled out quickly

Kiran
Overall rating
  • Industry: Cosmetics
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Very Reliable!

Reviewed on 2023-08-02

Click post Returns Management has really made our returns process smooth.Love the tracking...

Click post Returns Management has really made our returns process smooth.Love the tracking experience and NDR Management.We can rely on the Clickpost team to fix any issues we face or even help with additional feature requests. They really understand the requirements and fix things real quick. It really makes the user experience great!

Pros

Returns Management and NDR Management are smooth.

Cons

Analytics needs fixing.Report formats are not uniform and keep changing. Also, at times the reports are incorrect too.Returns Management doesn't have the option to arrange QC pickups for incorrect products delivered.

Sharad
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to Use

Reviewed on 2022-12-01

Hey,We are using this software since 3-4 years ago, day by day it is getting updated and Clickpost...

Hey,We are using this software since 3-4 years ago, day by day it is getting updated and Clickpost trying to provide superb experience to users. Its very easy and user Friendly software. We are dealing as a B2c and it help us to provide ontime updates to customers. [SENSITIVE CONTENT] is Handling our account and very intelligent guy who understand issues and resolve on prioriy. We have integrated our all internal softwares with clickpost and all status getting autochanged and it help us to minimise manual work.

Pros

User Freindly software,getting all details on one click

Cons

There is no cons but sometime getting revert delay from CS team

Soni
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One click to value business urgency.

Reviewed on 2023-11-17

Experience so far with ClickPost has been great and smooth. Their support team is prompt supportive....

Experience so far with ClickPost has been great and smooth. Their support team is prompt supportive. They value their client and aim to provide better service.

Pros

Ease of approach
NDR management
Analytics
Tracking updates
It solves almost all shipping related challenges.

Cons

Mismatch status of shipments can be worked on to ease experience.

Green
Overall rating
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good for ecommerce org

Reviewed on 2024-02-14

Pros

EDD SLA
Multi carrier integration
Tracking

Cons

Tech integration needs to improve, Proper optimization should be there

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best logistics management software for E-commerce companies

Reviewed on 2022-03-10

Clickpost has helped us with resolving issues with regard to non-delivery reports and return...

Clickpost has helped us with resolving issues with regard to non-delivery reports and return management. We have increased our metrics with regard to on-time shipping and on-time delivery.

Pros

Seamless API integration with best customer support and onboarding, with one click you are able to choose from multiple courier partners at the lowest price, download the shipping label and track your shipment.

Cons

Nothing. It is the best software for logistics management

Kiran
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

User-friendly and Realtime Status

Reviewed on 2024-02-14

User-friendly and useful for all logistics related. Using this can save bandwidth and cost to...

User-friendly and useful for all logistics related. Using this can save bandwidth and cost to company.

Pros

Realtime Status and easy click. Which saves evryone time.

Cons

Nothing as such. Till now. I would share if any.

Jeffin
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easy to Use and Good Value for Money

Reviewed on 2022-06-16

Pros

The ability to easily create shipment labels for multiple couriers simultaneously and track them in a single place instead of having to track the shipments separately at each courier portal. The tracking urls and tracking page can also be customized to promote our company's brand which is a cool option to have

Cons

Would be nice to view the client order reference number as well in the tracking page instead of just the shipment number which is currently available as it would make the identification of orders easier especially when doing a bulk search

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Backup support

Reviewed on 2021-07-06

Better to have clickpost as it reduces interactions with customers.

Better to have clickpost as it reduces interactions with customers.

Pros

1. Ease of handling
2. Covered all data set required for the analysis
3. Overview & analytics dashboards

Cons

1. In the start, it used to fetch duplicate results.
2. After onboarding, development takes time & not customized development available.

Bhavay
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Clickpost logistics enablements and Solutions for D2c Channels

Reviewed on 2022-08-01

Pros

Clickpost provide complete end to end solution in offering Logistics tracking and enablement integrated with Wms.

Cons

Clickpost should have feasible tracking enablement solutions with Shopify and other frontend Software.

Keerthanaa
Overall rating
  • Industry: Sporting Goods
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Decathlon India review

Reviewed on 2023-02-03

My experience with integrating clickpost in our system has been seamless. Thanks to the customer...

My experience with integrating clickpost in our system has been seamless. Thanks to the customer service and dedicated support provided by the team. Special mention to Prateek Kaushal who has been involved in adding many carrier partners to the integration.

Pros

The ease of usage and user journey on app is commendable

Cons

Clickpost is a great SAAS tool . However, if you could be more affordable , it would be helpful for many companies including startups to adapt easily and benefit from the tool

Rajith
Overall rating
  • Industry: Sporting Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good tool for TMS

Reviewed on 2023-01-23

Over all good

Over all good

Pros

No comments..

Cons

Error in uploading the SLA file.Rest all features are good.....

Anand
Overall rating
  • Industry: Textiles
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing Software

Reviewed on 2022-04-01

Pros

Reporting, NDR Management, Allocation rules

Cons

Should also have the features for inventory management.

Sai Pavan
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One of the best LMSs in the market

Reviewed on 2021-10-04

It reduced the GTM for integrating with any and all courier partners which positively impacted the...

It reduced the GTM for integrating with any and all courier partners which positively impacted the business

Pros

- Their reporting is top-notch
- Great NDR dashboard and IVR features available

Cons

More visual representation options of data would be great

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One of the best in its category

Reviewed on 2024-02-12

Pros

Ease of use
Maps different stakeholders quite well across the entire ecosystem

Cons

Support could be better
Elements of AI in the product roadmap could be a big plus

Abhishek
Overall rating
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great LMS

Reviewed on 2022-11-04

Pros

Recommendation Engine - Multivariate algorithms can be developed using the systemTracking Page - Giving the customer visibility of the shipment progress

Cons

The new panel is a little slow in comparison to the old panel. Triggering reports takes time.

Shadil
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Loved using Clickpost!

Reviewed on 2024-02-02

Pros

Ease of use and addition of so much different Logistic Partners. It is very easy tracking reverse shipments!

Cons

UI for Logistic Partners can be improved and addition of those, along with integration support can be provided in a better manner.

Priyanka
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Exchange Management

Reviewed on 2023-11-09

Pros

The tracking management system is very helpful. It gives us an overview of all the shipments in one place. Apart from that, even Clickpost's Exchange UI is user-friendly. The best part is it gives liberty to set when we want to dispatch the exchange order for customers.

Cons

The Exchange UI must have different cross-category exchanges as well. Rest everything is good.

Prakhar
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Clickpost - Simple & Seamless Solution for 3PL management

Reviewed on 2023-01-23

Pros

Great UI & UX. Seamless integration with 3PL & Outbound partners. [sensitive content hidden] responsiveness & on-time support is valuable. She goes out of her way at times to ensure the quickest resolution is given to the client. Big heads up to her relentlessness & diligence!

Cons

Support & Response from the Product/Tech team on tickets were extremely delayed: - Additional QC parameter debugging with Shadowfax- Incorrect Status fetching from API vs Report download from Clickpost portal resolution.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Extremely good shipping management software

Reviewed on 2021-07-17

Pros

Really good software for managing e-commerce logistics! We're using the complete product- multi-carrier shipping, tracking, customer updates, NDR management. It solves almost all shipping related challenges

Cons

UI can be improved slightly for better experience but still I like that its the best available in the market

Sakshi
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good tool to get one view of all shipment related to information

Reviewed on 2021-07-13

Existing experience is good, but there's lot of scope for improvement

Existing experience is good, but there's lot of scope for improvement

Pros

- One view on all shipment
- Easy addition/deletion of courier partners
- Consumer communication is seamless
- Very few downtimes

Cons

- Update status API is not real time for all CP
- Support is not streamlined

sanjay
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Enigma of tracking orders solved in clicks

Reviewed on 2024-02-01

fantabulous due to ease of use which saves time effort and energy

fantabulous due to ease of use which saves time effort and energy

Pros

real time tracking and convergence of informtion at a glance

Cons

integraton and customisation flexibility with other tools