Synchroteam Reviews
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89 Reviews
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
I has improve our daily operations in comparison to the manual old fashion way we used to have.
Reviewed on 2018-02-08
We used to make maintenance reports by sending emails to a unique account, but it was so unpractical...
We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.
Pros
This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.
Cons
I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.
Response from Synchroteam
Thanks for your review, Alejandro. We are glad to hear that Vidbox Inc. found Synchroteam has improved your business efficiency.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Really easy to use - intuitive design. Missing some functionality that would help.
Reviewed on 2018-05-08
Much better scheduling, ease of use. Really easy for all levels within our organization to see and...
Much better scheduling, ease of use. Really easy for all levels within our organization to see and arrange jobs. Doesn't have to take a lot of thought.
Pros
Ease of Use, design, GUI - mobility features.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
Cons
Still designing some functions for it - can't have in-field techs make some of the necessary changes to orders, have to have a dispatcher type role to fulfill it.
Response from Synchroteam
Thank you for your honest feedback- we are pleased to hear that the scheduling, mapping, and technician roles are successfully allowing your company to get the job into the right hands. Please reach out to our support team to resolve your issue regarding updates made by in-field technicians. Also, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Not great, not terrible
Reviewed on 2017-12-27
Price was the winning factor to why I started using this product. The sales team did a good job of...
Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.
Pros
The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.
Cons
Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.
Response from Synchroteam
Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Enables dispatch management in an easier mode
Reviewed on 2018-05-30
The workflow is smooth and manageable
The workflow is smooth and manageable
Pros
There is a free trial mode for the software before making the final decision to buy the product
There is online support available to the new users
Cons
In areas where there is slow connection tracking down the various employees can be challenging in that situation
Response from Synchroteam
Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Straight forward and easy to utilize.
Reviewed on 2018-12-04
Pros
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.
Cons
Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.
Response from Synchroteam
Thank you Stephen for your review of Synchroteam¿s field service management solution. We are happy to know your team has found our solution easy to understand, and has helped improved efficiency. We apologize that our technical support team has not met your needs. Our support team is available around the clock to assist with any issues and help design the system to work for you, so please contact us if you are experiencing any technical issues so that we can better assist you and your technicians in the field. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
No Support
Reviewed on 2016-07-27
I own a commercial service company in Houston Tx, Like all systems, they have good and bad points...
I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !
Pros
OK fit all field service software at a fair price
Cons
NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off
Response from Synchroteam
Dear Mr. Davis,
I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry.
The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email [email protected] or via our ticketing service available at http://support.synchroteam.com.
Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties.
We are pleased that you decided to be a customer.
Kind regards,
Francois.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Lots of features, lots of quirks
Reviewed on 2019-02-20
Pros
We tried out Synchroteam and committed to purchasing. There are a lot of features making this an excellent tool for a field service company to schedule, invoice, estimate, and keep track of inventory all in one platform.
Cons
After we started to sync our customer database in we noticed everything was entirely wrong. While it does sync with Zoho CRM, it doesn't allow us to field map at all. None of our customers synced properly, and it would've forced us to change the way we work and organize our information to work around the software. That really defeats the purpose. If they improved their native syncing to include field mapping I think it'd be a 100% better.
Response from Synchroteam
Thank you Tanya for your review of Synchroteam’s Mobile Workforce Solution. We are glad to know your company has found our scheduling, invoicing, estimating, and inventory tracking features to be satisfactory for a Field Service team. We apologize for the limitations you faced with the Zoho CRM syncing, and have forwarded it to our support team to look into potential solutions. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent tool for managing teams
Reviewed on 2018-11-09
The Syncroteam improved our operation and help us to manage better our field team.
The Syncroteam improved our operation and help us to manage better our field team.
Pros
The features and the facility to customize for our operation.
Cons
The support in brazil and the tool doesn't have a BI tool.
Response from Synchroteam
Thank you Cristiano for your review. We are happy to know Synchroteam¿s field service management solution has been a successful tool for managing your field team. We are glad you are taking advantage of our customizable features, and that our software has improved your operations at Frigocenter. We appreciate your input on feature requests and look forward to constantly improving our product for our customers around the world. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Excellent work tool excellent performance and excellent competition in the market
Reviewed on 2018-04-30
Pros
Easy to use and very flexible work planning tools with multiple platform options,
A fair price for what it offers
Cons
We have no problem with this platform are only small things to improve and update as for example the search for serial numbers
Response from Synchroteam
Thank you for your review Luimer! We are happy to hear that Telefónica is benefitting from the work planning tools and platform options. We appreciate your feedback regarding the serial number search, and constantly strive to improve our functionality and UI for our customers. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we continue to release updates, such as our new time tracking module (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/).
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
software very useful to control the work
Reviewed on 2018-04-20
the work performance has improved since we started using this software, we are more efficient
the work performance has improved since we started using this software, we are more efficient
Pros
we save paper, it is easy to use, excellent work planning tools and good use to the calendar it
can be related to other platforms to maximize labor efficiency
Cons
there is no failure as in specific only things to improve as the search for the serial number, but we trust that the company will improve
Response from Synchroteam
Hi Nathaly! Thanks for your feedback. We are so happy to hear that work performance and efficiency at SIDOR has improved! Have you started using the new time tracking feature? (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) Thanks again for your review. We willl continue to make improvements, so stay tuned to our blog! (https://www.synchroteam.com/blog/)
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Robust API and ease of use with underformed Mobile app
Reviewed on 2023-05-23
We have digitized our work order intake and scheduling.
We have digitized our work order intake and scheduling.
Pros
Robust API allows us to integrate our accounting system and Scheduling features makes it easy to schedule technicians to Jobs.
Cons
Mobile app is not well formed. Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.
Response from Synchroteam
Thank you, Sydney for reviewing Synchroteam's field service management solution. We are pleased to hear that our API allows you to easily schedule technicians to jobs.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very helpful
Reviewed on 2019-11-05
We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy...
We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes
Pros
It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.
Cons
The color schemes of the planboard could be easier on the eyes.
Response from Synchroteam
Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Synchroteam has helped our business grow and become more efficient!
Reviewed on 2018-08-01
Pros
Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.
Cons
We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.
Response from Synchroteam
Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
How Synchroteam change our lives
Reviewed on 2018-08-31
My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds...
My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.
Pros
- Simplicity
- Functionality
- Continuous development
- Amazing price!
- Self-serving platform
I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.
Cons
I will add some Asset management features like:
- Recording meters readings
- Set up alarms with this readings
- Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office.
- At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.
Response from Synchroteam
Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Program
Reviewed on 2022-02-01
The customer service was excellent. Anytime we had a question the answer was given within a more...
The customer service was excellent. Anytime we had a question the answer was given within a more than reasonable timeframe.
Pros
We loved the compact feel of it. Not as bulky and bloated as a CRM.
Cons
There was nothing we disliked. The only reason we switched is because we found some new software that is specifically designed for piano tuners/technicians.
Response from Synchroteam
Josh, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear that you had a good experience with the platform and our customer service team. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
engieogma domain
Reviewed on 2021-10-12
we are using for 15 days. for now e only have problems with teams, users and job that can be see by...
we are using for 15 days. for now e only have problems with teams, users and job that can be see by managers
Pros
easy to use. have yhe featurs that we need in our costumer
Cons
my managers dont see the jobs of there teams. big problem for us.
Alternatives Considered
ManWinWinReasons for Choosing Synchroteam
features of jobs ans managers and word2pdfReasons for Switching to Synchroteam
easy to use. priceResponse from Synchroteam
Thank you Hugo for taking the time to review Synchroteam's Field Service Management Software. We are happy to hear you are finding Synchroteam easy to use, and that our customer features are a great fit for your company. We encourage you to reach out to our support team regarding the best way to give your managers insight on their team's jobs, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Software and app for contractors
Reviewed on 2022-05-16
Pros
The easy way to schedule all the work for the different employees.
Cons
We haven't use the quotes and invoce part yet, maybe because it could be a little bit easyer, but we'll get to that.
Response from Synchroteam
Diego, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our scheduling feature makes it easier to schedule work for your employees. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
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Review Source
Overall rating
Finally found what I was looking for
Reviewed on 2014-01-29
I start using Synchroteam in my appliance service and repair business. First I created a trial and...
I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.
Pros
Mobile app can be used in offline mode, schedule engineers according to Skills, earliest arrival or shortest distance, numerous free connectors, customer portal, import jobs, customer, site etc, more efficient to use, job report are super easy
Response from Synchroteam
Thank you for reviewing Synchroteam Uzair- we are glad we were the solution you have been looking for! We are happy to hear that the free trial and demo service was able to show you all the fantastic features Synchroteam has to offer. It is fantastic to hear how your appliance service and repair business has grown since using Synchroteam, and how our customer support team was able to get you there. Since your engineers benefit from the mobile app, especially in those low-coverage areas, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
The basics are easy. But finding an answer online...not so much.
Reviewed on 2018-03-15
Pros
It's basic, out of the box ease of use. It really is what you see is what you get on the schedule. Up and running in about an hour.
Cons
No user manual
No online video support
Difficulty in finding an answer online.
Forms are not easy to customize.
You don't have the ability to see what you have set up, from the technician's point of view, unless you purchase another user license. So, if your sitting on your computer, trying to confirm what the technician will see and the steps they need to take, you can't unless you spend more money.
Response from Synchroteam
Thank you for providing feedback about Synchroteam. We're glad that you found found the basics easy and were up-and-running in about an hour!
It sounds like you may have had some difficulty with some of our more advanced features. Feel free to send us a ticket if you have not found your answer in our Support pages (https://support.synchroteam.com/).
Thanks for the opportunity to understand how Construction businesses like Alpha Omega Construction Group, Inc. are using Synchroteam!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very good service
Reviewed on 2022-05-17
Pros
Easy to use and good suport from Synchroteam when you contact them
Cons
The Synchroteam software is very friendly and found no desadvantage from it. we will plan to integrate with zoho.
Response from Synchroteam
Manuel, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our support is there when you need it. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent product with useful features
Reviewed on 2019-01-11
.
.
Pros
Easy of use.
API for interfacing with your ERP system.
Comprehensive functionality.
Excellent pdf report with photos to email to your customer.
Cons
A users needs two logins if they need to use the web site and the mobile app.
Response from Synchroteam
Thank you for reviewing Synchroteam David- we are glad Interpump Hydraulics (UK) Ltd has found our field service management features useful! We are happy to hear that you are utilizing our API connection for your ERP system and enjoy the photo embedding capabilities in our customizable client invoices. Thank you for your feedback regarding double accounts when technicians need mobile access, we are currently working on a solution. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Quickly resolved my needs and we started to use it directly in our activities
Reviewed on 2018-03-22
It's easy, it's simple, it's quick to implement and above all the support is very agile and...
It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Pros
What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.
Cons
There is no major problem with the use of software and he trusted that the company will improve it with the feedback of the users
Response from Synchroteam
Thanks for your review, Jose. We are glad to hear that BAIRES SAC found Synchroteam easy, simple and quick to implement. We will be sure to pass along your positive feedback to our support team! If you would like to refer a friend or partner, we have an affiliate program that may be of interest. (https://www.synchroteam.com/affiliates.php) Thanks again for your review.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
We have been very satisfied with the features and functions of Synchroteam.
Reviewed on 2016-03-10
I found Synchroteam when I was interested in automating our service dispatch system. We found...
I found Synchroteam when I was interested in automating our service dispatch system. We found Synchroteam to be very user friendly and easy to implement. I was concerned about the time zone difference for customer support but found that they are very responsive. I have been very pleased and recommend Synchroteam.
Response from Synchroteam
Thank you for your positive feedback David, we are glad Synchroteam has been a satisfactory solution for automating your service dispatch system. We are pleased to hear that the Advent Automation, Inc. team has found Synchroteam to be user friendly and responsive to jobs in different time zones. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
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Overall rating
- Ease of Use
- Customer Support Software
Easy to learn and use and Affordable.
Reviewed on 2016-03-08
I find Synchroteam easy to use, it suits all of my needs. I like that templates it can be modified...
I find Synchroteam easy to use, it suits all of my needs. I like that templates it can be modified to desirable design.
Response from Synchroteam
Thank you Petia for your positive feedback on Synchroteam¿s usability and affordability. We are pleased to hear the Zenit Services team is utilizing our customizable template feature, and that our solution meets all of your needs. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy Field service
Reviewed on 2024-05-14
I work with synchroteam since a few years and the overall experience ist very good. There were...
I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.
Pros
An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports.
You can create a very professional documentation of your work
Cons
A few functions are Missing for me:
- read-only Text Type at Job Report Templates
- Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time)
- the designing of own report templates can be a bit difficult.
- a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user
Reasons for Switching to Synchroteam
Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.Response from Synchroteam
Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again!
