Giftbit Reviews

I love the bulk card scheduling feature and the ability to customize the cards

Setting up templates was a bit of a struggle for me in the initial stages

easy to use
great interface
great customer service

not enough vendors
too bad that you can't choose your own amounts for certain vendors, only fixed.

I liked the ease I can add incentives to motivate my staff but also receive goodies too.

Sometimes there are snags gettings keys from the API.

This isn't software-- they scam you into using them to issue giftcards with little to no flexibility

This company is a complete scam and their customer service is useless.

It does the job, i use it plenty for promotions and stuff within our agency.

Could offer discounts for bulk purchases.

Sending digital gift cards are made easy and efficient

Nothing really. It works pretty smooth and I like it

Easy platform to use for providing incentives and rewards

Nothing notable at this time. Its a good program.

We loved how easy it is to buy and send e-gift cards to our users with Giftbit. Giftbit offers various gift cards to choose from and also offers the sending of gift cards in bulk. They also offer Visa Gift card for just additional 2.95$, which is most loved by our users. We can manually customize the Reward Template and add our brand logo, details of the incentive program and reward message. By using the Giftbit API, we can automate the whole incentive/loyalty program. We can effectively improve the reward program by monitoring the gift card delivery and redemption.

The major issue we face while using Giftbit is that if a recipient does not accept a gift card, we get only 50% of the face value back. We really wish that they should do something about it. Other than this, we so far haven't faced any major issue with Giftbit.

The Giftbit interface is lightweight and intuitive. I can easily check on the status of Giftbits I've sent to recipients, and know who has and who hasn't activated their rewards yet. I also like the bulk options, for sending hundreds of Giftbits at a time.

We would like Giftbit and VISA to allow Visa Incentive Cards to be sent (and used) outside the US, this would greatly expand our use of the platform.

The whole process of sending and redeeming gift cards is easy and very safe, there is a wide variety of card options that can be redeemed and thus obtain the benefit. I like it because from the comfort of home or office you can redeem my purchases cards. It has been a very safe system to incentivize employees who do their job well and deserve rewards

In reality, nothing unpleasant has happened to me that I have to say I don't like

Giftbit works really well for our needs as a weekly recognition program. It is easy to send, and use the gift cards. Love that you can save templates to use quickly but you can also create new templates just as easily. They have an extensive list of gift cards that satisfy anyone's preferences. Overall, would recommend Giftbit to others for it's ease of use.

Most difficult part is the reporting. I wish there was an easier way to run reports without having to wait for them to be generated and sent to your email. Also from the contacts, you should be able to click each one and find out how much you have gifted/any outstanding balances immediately. Would like to see those features improved upon.

We chose Giftbit because we realized a large chunk of our digital gift cards weren't being redeemed. Giftbit was the perfect solution to help us recoup some of that money and apply it to the next order. It's easy to upload contacts and make templates. They also allow for a bunch of different gift card options which shows that we care about our recipients (by letting them choose which type of gift is right for them).

You can resend an email individually with the click of a button, but it would be nice to be able to do a bulk reminder or resend to those who haven't claimed their offer yet, maybe with the ability to add some text. While the ability to get some of your unclaimed money back is great, our first preference is for recipients to use their gift cards!

I use to spend hours sending referral gifts and asking people what they wanted and Giftbit has taken all of that away from me and saved me hours. Our referral sources love it and always say how cool it is they get to select so many great options. ALSO I am able to track and see who has not used a gift card and easily resend to them.

I wish I had a way to revise the email if I accidently put it in wrong as I have made a few mistakes and then not been able to resend. Usually customer service helps right away though!

-Template feature
-Ease of ordering
-Contact retention (with the ability to resend or see if someone has claimed the gift card yet)
-Customer Service Team is quick to answer and can always resolve my issues

I wished that there was additional currency choices and gift card type. Also wish there was a way to view the orders by number, when its monthly reporting time, digging through my emails can be a pain.

Giftbit allowed me to send a gift to over 200 employees with multiple options that pleased everyone. During the pandemic, it wasn't realistic to send gift cards to everyone's home when we wanted to reward them. All of the staff loved and appreciated being able to choose their favorite store or restaurant to use their gift card at.

To ensure we didn't lose money on the project, I purchased the links and had to individually send the gift cards to each employee - that way, if they didn't redeem them in time, I could redeem them and send them to their email (which happened a lot) before we lost half the value of the gift card. It just made it tedious for me.

What I love about Giftbit is that it's very user-friendly. Easy to navigate and customize. You can create a campaign in a few minutes. I have been using it for more than 2 years now and I haven't had any issue so far.

Haven't encountered any issue so far- so all good! :)

- Visual
- Instant reward & Gift
- Tracking and utilization

Need more Canadian Options to be able to match the vast selection in the USD side

The simplicity of sending and customizing gifts, multiple options for sharing the gift, and the availability to create templates and repeat the process again.

The lack of gift choices, inability to send internationally, and the contact import isn't very user-friendly.

All the giftcard options they offer and overall workflow

API is a bit clunky and wish they had better reporting

It's very easy to purchase credits and send gift cards. I send customers gift cards after they participate in an educational Zoom meeting. It takes me less than 60 seconds to send the gift card. The incentive drives participation in the calls, which in turn drives sales. My customers really like that they get a choice of gift card as well.

I had trouble getting my logo sized properly and looking good in my template. However, I asked for help through the online chat box and my problem was solved in less than a day. There was a lot of effort and conversation by [SENSITIVE CONTENT] in order to make sure I got exactly what I wanted. The support was stellar.

This is really easy to use and allowed me to send out gift cards to everyone at my company. There are lots of gift cards options. And anytime I had a question, the team was so quick to answer politely and completely.

I can use other programs that don't charge me per order. Those same other programs gives me rewards back, meaning money back to me.