PayClock Online Reviews

Reporting, exporting, ease of editing hours,

Fingerprint feature not consistent. ended up using the Badges. it would be nice if you could click and drag times into different spots, if for example someone thought they clocked in, but either it failed to register, or they forgot altogether. When they clock out, it is in the "clock In' spot. rather than retype it, i'd like to be able to click and drag it over to the clock out spot.

The software is very simple to set up, use and connection to the terminals is quick. Associated documentation is thorough and logically laid out. If assistance is needed from Lathem, the customer service personnel are knowledgeable and go the extra step to help the customer. Software features are impressive and reporting functions are top notch.

If there is a forgotten time punch by an employee that goes undetected for a few days, it can be a challenge to put the time records into the spatial columns that they belong.

It is easy to use but our original machine started to malfunction and support did not resolve sufficiently.

The company support does not operate with integrity after the sale. They misrepresented the maintenance program and then did not provide equipment as agreed in their replacement program. Their representative misquoted and then the salesperson did not honor quote and tried to upsell.

The one thing we really liked about this software was the ability to use it with our Lathem FaceIN facial recognition time clock.

The lack of features and the user interface.

efficient,
hardly ever have a problem with it and when I do the tech team quickly fixes it,
makes bookkeeping and payroll easy

whenever I have a change in employees, I have to call the tech department to make QuickBooks and PayClock update and meld.

I like the fact that it is user friendly and provides accurate customizable reporting needed to process payroll and to track work hours.

There are a lot of functions that are available that we do not use. I would like for PTO to be automatically calculated once we put in the accrual rates that should be added at the end of each pay period.

Easy access form anywhere, easy to use, cloud based.

When I first went to payclock online there were a few times it was unavailable due to some Microsoft issues. This was back a few years ago and hasn't happened since. The only complaint I might have now is that it is slow sometimes.

Reports are very functional and date range selection is nice. The ability to change departments on the fly is much more convenient than other software I have used.

I takes awhile to find all the function buttons.

Ease of operation. Pricing is acceptable.

Occasional problem with connectivity. Not sure how I can connect this to my Quickbooks software.

The ease of use! This is a very user friendly product we liked it so much our entire company switched over and we now all use this for each property

The update created glitches and multiple pay classes showed up for the same person making it difficult to find they are working on it!

Very accurte, easy to use and I can work anywhere including home to get the numbers I need.

If an employee forgets to check-in in the morning then checks out for lunch, back in for the afternoon, and out for the end of the day, you must reenter ALL the data to go back to enter when they came in. Takes more time then we should

Ease of use, clarity in presentation of information on user interface

We aren't experiencing any limitations with the software at this time

web based. keeps track of holiday & Paid time off. many different types of reports you can use to keep track of benefits, time off, tardiness. staff likes the print out of their hours.

the training was not the greatest. the training videos are to vague. I am still have a problem with employees facing in and it not registering for 6 mos. they cant seem to figure out the problems.

Easy to set up and use. Useful reports.

You have to log in after it times out. Would be good if you could leave it open.

looks after all our time clock needs we just upgraded to cloud

There is nothing so far about this software i don't like no cons

We have three stores and this app enables everyone to clock in remotely.

Unable to get call back from support. A product is only as good as the support we receive, so far I can't say we have received that. Two support calls never answered.

Easy access

The training options available make this software a great tool. It allows the user to design a training that best fits the company. We have used videos as well as questionnaires.

Since I do train, I would like to see a way to do live videos with questions for the employee to answer.

Very helpful with keeping up with hours worked. Has saved me many hours of guessing and trying to remember what days the employees worked and how long their lunch break was.

Serveral complaint from employees not being able to clock in.

The software is relatively easy to use when it isn't crashing.

In the last 2 weeks alone it has been down twice ! When the software is down you are unable to perform any functions. This is unacceptable.

very convenient for employee time tracking. Easy to manage, I highly recommend this software.

no problems so far. hoping to not encounter any problems.

Easy. cost effective.

Some features are difficult to understand.

Easy to use

Issues with the software, the downtime.

Customer service is always available, courteous and very helpful with my request and needs. Nice to have USA based help line.

Love everything about this version of software