PayClock Online Reviews

I really enjoy the ability to access time records in the cloud and from various locations. It's also simple to sync the software with the time clock and make updates as needed.

None that reach top of mind. I this is a great product and an excellent value. This is tremendous improvement from the time clock software I was using previously.

Ease of use
Access timeclock from anywhere to check or correct punches quickly
Tech support

would like have an option to view the entire pay period for an employee. I don't need this all the time but would be nice for a quick review.

Employees are aware that they are responsible for clocking in/out on the online application and if that doesn't happen then they need to notify me so I can keep their hours of compensation accurate. The system readily shows you who hasn't completed their time card which saves you time having to review punch cards, etc. It also allows you to keep track of PTO and allows for notation of how it was used. They system stores the data so you have it for future reference if you need it.

If you are unaware of what the program has to offer or cannot figure out how to use it, the CSRs are great and walk you through the program step by step so you can use it and/or learn to apply it to your business.

I LIKE THE ABILITY THAT IT HAS TO TRACK DATA AND EMPLOYEES.

The Software is NOT user friendly. Very disapointed in that.
We also need to call in about every 3 months and get everything reset. We have cloud issues with this system. It will even say it on the time clock front.

This was the first and only program that I found that was able to acommodate multiple departments with varying payroll rules ex: part-time, full-time, prn, shift differentials, salaried versus non salaried etc

The only con I have found so far is each pay period when closing it out you have to close out by each department instead of closing out the entire pay period at once. There should be an option to close it out all at once without so many steps.

Ease of use. Don't have to worry about an actual time clock anymore.

Wish you could add vacation/personal time from admin phone app.

A ton of features like schedules, pay rates, reporting, employee profiles with available phone apps for users and administrators. I called their very helpful and knowledgeable customer service department when migrating and they were able to walk me through a couple speedbumps in importing our local instance to their cloud solution.

I really have to dig to find cons here. Sometimes people who work overnight require I move a punch from one day to another. I haven't called customer support about the one person this happens with so this is a stretch. I ran into some challenges with reporting on employees who moved from hourly to salary, so I had to make an hourly and salary profile, and move their badge between them to maintain historical reporting. Seriously minor quibbles when looking at the whole package. This is a great piece of software for sure!

The software is very simple to set up, use and connection to the terminals is quick. Associated documentation is thorough and logically laid out. If assistance is needed from Lathem, the customer service personnel are knowledgeable and go the extra step to help the customer. Software features are impressive and reporting functions are top notch.

If there is a forgotten time punch by an employee that goes undetected for a few days, it can be a challenge to put the time records into the spatial columns that they belong.

The platform is very flexible, either desktop or mobile app is very easy to install, maintain and use.

The Quickbooks integration can be difficult if you have multiple Quickbooks companies.

It's a cloud based solution with well designed screens. Numerous configuration options are available. It's easy for employees to log it using the mobile app and check their time logs and PTO.

First-time set up is very time consuming but that is the nature of the beast. You cannot schedule reports to run automatically.

PayClock is very reliable and has excellent customer service when needed. Easily converts reports to PDF for printing and saving to the PC.

Not able to remove employees from the list if they leave the company. you can deactivate them but not delete?
You are only able to input 4 punches in any given day.

First of all it is cloud based, which gives you the ease to login and work from any workstation, laptop, tablet. Their mobile app comes in very handy and has all the basic funtions for control of your staff punches and your own ability to view, modify, add notes. You cannot perform admkn functions from the mobile app, which is ok.
Facescan clock

The facescan clocks go offline now and then, the polling of the info
The facescan needs appropiate lighting to work perfect, we added a led light right above and worked.

I like the ease of use as the administrator. It is very easy to navigate and make any adjustments that may be needed.

Sometimes my employees complain about the app not working. They usually have to delete the app and reinstall and it takes care of the problem.

I love how easy this software is to use, and how great the reporting capabilities are.

I found it inconvenient that your "set up" appointment didn't include the parameters set up, like PTO accruals, report pulling, general instructions, etc. I felt like it would be most beneficial to learn how to not only set up a few test employees, but also how to use the software most efficiently, and for the capabilities that you need without having to call back customer support.

Customer service on this product is great. Whenever I call in, they are always happy to help by either walking me through the fix, or logging in remotely and fixing it for me. Plus I get help without being on hold for long periods of time.

The clock is sometimes slow to show what action happened (example-John Smith checked in) so employees are unsure it worked and run their cards multiple times.

I like the ease of use. We deployed it over 2 years ago. The install was easy. The learning curve for users was very little.

We use the online version and I must say I have a hard time think of a negative

It's a great product - easy to use, all the report varieties you could ever want. Love the proximity badges!

We wanted it to integrate with our other on-site pay clock with Lathem but it is one or the other.

The software is intuitive and and easy to setup. Adding and terminating staff is just as easy and if you don't have much turnover the help center will walk you through the process

The initial software bugs seem to have disappeared. Cant say anything negative the engineers have listened to our feedback and made this very user friendly.

The one thing we really liked about this software was the ability to use it with our Lathem FaceIN facial recognition time clock.

The lack of features and the user interface.

efficient,
hardly ever have a problem with it and when I do the tech team quickly fixes it,
makes bookkeeping and payroll easy

whenever I have a change in employees, I have to call the tech department to make QuickBooks and PayClock update and meld.

I like the fact that it is user friendly and provides accurate customizable reporting needed to process payroll and to track work hours.

There are a lot of functions that are available that we do not use. I would like for PTO to be automatically calculated once we put in the accrual rates that should be added at the end of each pay period.

Reporting, exporting, ease of editing hours,

Fingerprint feature not consistent. ended up using the Badges. it would be nice if you could click and drag times into different spots, if for example someone thought they clocked in, but either it failed to register, or they forgot altogether. When they clock out, it is in the "clock In' spot. rather than retype it, i'd like to be able to click and drag it over to the clock out spot.

Works Great with other software. Easily mapped in. Control where and how employees log in and out. Can automate breaks and salary as needed. Manual Overrides possible if need be and you can process reports for just about everything! It can even separate employees by job location and schedule.

Nothing really other than if you are importing into another software you must restart the Payclock software before the integration in a server environment.

Easy access form anywhere, easy to use, cloud based.

When I first went to payclock online there were a few times it was unavailable due to some Microsoft issues. This was back a few years ago and hasn't happened since. The only complaint I might have now is that it is slow sometimes.

Reports are very functional and date range selection is nice. The ability to change departments on the fly is much more convenient than other software I have used.

I takes awhile to find all the function buttons.