Paystone Reviews

Set up support was amazingly good
Best value for money

Required Zapier to integrate with QB desktop/enterprise but [SENSITIVE CONTENT]
at Nicejob implemented a very good solution to automate, so not really a negative

Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Paystone's loyalty and gift card program is extremely easy to use. Integrating into our existing point of sale software was painless, and their support team are an actual joy to work with. From the signing of the initial contract to the execution of our first loyalty transaction, Paystone held our hands to ensure that it was a seamless process. With constant updates to the software, new features are always being released, allowing us to stay fresh and relevant with our customer base.

Our top 5 features:
1) Real-time security and fraud prevention
2) Branded customer loyalty and gift card portals
3) Customizable merchant dashboard
4) Flexible options for loyalty earn & burn
5) Multi-tiered Loyalty benefits, allowing us to better reward our most loyal customers.

We would like to see a deeper integration into the POS for inventory items.

Very user friendly even for the technically challenged staff

there was nothing really that bothered me

The gift car functionality is easy to use from loading gift cards all the way to customer redemption. The reports are easy to run and they allow you to easily mine all relevant data, quickly.

We would like to sell digital gift cards that could be emailed out to our customers instead of having to mail them physical cards. This function is available but seemed a bit expensive for us. That said, we are a smaller operation so it could be priced fairly for the market.

I like that we get paid the next day.Customer Service has been excellent, fault pinpad was replaced immediately.Semi-Integrated with our POS

The pinpads are confusing and very techy. Setup was difficult.

The ability to reward my regular clientele, collect contact information for our newsletter and offer a trackable gift card that is easy to use for my staff and clientele.

The dashboard is not very clear and the fact that it's not a one card fits all is a bit problematic and costly as you need one card for the gift card and one card for the loyalty program.

Great product. Easy to work with pick up

Nothing I can’t complain. Very happy with what I have

Gift card program is easy to use and a great option for business.

Daily we are experiencing "not completed" transactions with debit cards and when we re-enter it, our customer may get charged TWICE for their purchases! When this happens, we have to explain to the customer that they will get reimbursed within 1-30 days. This is very frustrating if that customer does not have the funds available and even worse customers think we are intentionally charging them and assume we are stealing from them. I also feel that we are getting charged for every extra "not completed" transaction. I am a small business in a small community and cannot afford to constantly defend my reputation each time this happens. Unfortunately your service/product has negatively affected my daily operations and the damage is done. We are now encouraging cash transactions whenever possible to avoid complications like this. I have contacted customer support and I was told that "it happens" and there is" no solution" for this.

Competative Price, very helpful sales team to make everything clear, and good service.

CS take long some times.

Easy to use when making a transactions.

Not much. I didn’t have a wireless terminal to start.

The system is an accordance with our accounting procedures and very easy to track

There's nothing that I don't like about this program

Secure, quick and easy. Customer support amazing

Maybe working and searching for other banks to be their provider for online business purposes.

Very easy to use and always technical support available

I don't know what to say. I'm not a tech persona. So what can I say, but that I like this company.

Simple and intuitive backend
Connected and integrated to our POS
Simple to use for employees and customers
Good customer support

New features could be explored and developed.

Support is very present

Some technologies don't work with our POS sytem.

I used Datacandy for two years and it's been amazing. Before then we couldn't track any giftcards that was sold by an employee. Their system really helped to make sure there wasn't any fraud.

It took us a little while to understand all the options that come with the system, but when you get a hold of it it's great.

Easy set up; great customer service when registering and setting up account

It’s too many steps. It should print out either 2 redemption slips for server and customer, or automatically print a redemption and balance slip. Too time consuming to have to swipe again and do the process over again in a busy restaurant setting

It is easy and very efficient to get gift cards ready. Just a few steps and I can charge or reload gift cards easily. Training new employees to use it is very simple.

Loading the DatCandy on the device can take a few seconds. When you charge cards or even when customers need to use their own gift card, it is longer than using a Visa or Mastercard.

Not much. What was sold to me and what is implemented are two different things. Sales makes it sound easy but the implementation support is minimal.

Not easy to use. Triangulation between the POS vendor and Data Candy / Capstone

We love the ease of deployment into the office and simplicity of the set up

No cons this far except a minor glitch of double charges however customer support dealt with it beautifully

I have definitely gained clients by offering rewards and gift options using Data Candy solutions. Customer support is great. Everyone is so accommodating.

Unfortunately the gift cards are not integrated with our POS system however integration is coming.