Gym Assistant Reviews

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191 Reviews
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great baseline product, could use a few more features.
Reviewed on 2023-08-22
Gym Assistant takes your feedback and makes the program better.
Gym Assistant takes your feedback and makes the program better.
Pros
You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles.
Cons
Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad you find our software a "Great baseline product". You might consider operating integrated payment processing to make the overall Billing process more efficient. We appreciate your business for nearly two decades and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Total Fitness For Her
Reviewed on 2023-08-24
Pros
Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad.
Cons
Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "super easy" to use for Billing and activity tracking. We appreciate your business for the past few years and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
One of the only options out there
Reviewed on 2023-08-22
Good system overall for what it does. Poor customer service.
Good system overall for what it does. Poor customer service.
Pros
Able to allow 24 hour access to our gym through the card software. Its easy to use most of the time, but there are some glitches. Easy process and new member entry. We like the SMS feature that sends text to notify of denied access or membership due.
Cons
Its expensive. The customer service is non-exsistant once you pass your initial trial unless you pay them an unreasonable customer service fee. They won't even respond back to you on small questions unless you pay them first. Every little option cost extra. In a small gym like ours this gets to be very expensive and digs into our overhead. Their system is very off and on again and sometimes freezes up and won't let people in, usually on weekends when the office staff isn't there. We would switch, but honestly there isn't another option for 24hr access systems.
Response from BioLogic
Thanks for your feedback about Gym Assistant. Good News! You have an active Support subscription that is valid through 01/02/2024. So you are currently eligible for Support services at no additional cost. We will have our Technical Support Team reach out to offer assistance with your door Access Control system. We appreciate your business for over a decade and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Max Fitness Review
Reviewed on 2023-08-25
Overall, we are pleased for all the reasons previously stated.
Overall, we are pleased for all the reasons previously stated.
Pros
Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members.
Cons
The time zone difference when needing assistance is probably the least convenient thing.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy" to use and our Member Portal "convenient" for you and your members. We appreciate your business these past few years and beyond! - Gym Assistant
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Easy to use!
Reviewed on 2023-08-24
I have been very happy with the price and options that gym assistant offers and with their customer...
I have been very happy with the price and options that gym assistant offers and with their customer service.
Pros
I like that gym assistant is affordable! Their customer service is great and it’s an easy system to use that allows you to be hands off. As a small gym owner we can’t afford systems that huge corporate gyms use and we aren’t staffed all the time so having hands-off options is so important!
Cons
It’s a bit outdated in some ways. Some of the features that are the most important to running our gym don’t work super well all of the time.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "great" customer support". We appreciate your business for many years and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Why we use gym assistant
Reviewed on 2023-08-23
Great experience using gym assistant. Would highly recommend to someone else
Great experience using gym assistant. Would highly recommend to someone else
Pros
Automatic renewals linked to credit card processing is a must. Key fob entry for 24/7 access is great. Key fob readers that continue to work even when the main computer is down
Cons
Company is on California. East coast subscribers have to wait for them to open when they are needed
Response from BioLogic
Thanks for your positive feedback about Gym Assistant Software. We are glad you are a fan for our integrated payment processing and standalone access control solutions. We appreciate your business over the past many years and beyond! - Gym Assistant
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A great product for Fitness Centres
Reviewed on 2023-08-22
We have used Gym Assistant for over 15 years now and it is integral to the operation of our Fitness...
We have used Gym Assistant for over 15 years now and it is integral to the operation of our Fitness Centre and has been essential in growing and tracking the membership base
Pros
Gym Assistant is very easy to use and the product support for us, based in Australia, is excellent. It is a relatively intuitive programme to use and new staff have very few problems working with it. I appreciate the inexpensive upgrade capabilities as our membership grows.
Cons
We would like more functionality for marketing purposes when emailing clients.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "excellent product support". We appreciate your business for well over a decade and beyond! -Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Review after one full year of use
Reviewed on 2023-09-06
Overall, I am very satisfied with Gym Assistant and it's features.
Overall, I am very satisfied with Gym Assistant and it's features.
Pros
Gym Assistant was very easy to setup and learn. We primarily use it for membership management and payment processing at our fitness center. The Gym Assistant help center was very helpful in getting setup and always available to help with any questions. Overall, we are very happy with this product.
Cons
It would be very helpful if you could process more than one transaction at a time, instead of billing a member's card twice. For example, if a member wanted to purchase a class punch card and merchandise, it would be helpful to run it as one transaction.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad that you found our software "very easy to setup and learn" and backed by a "very responsive" Support Team. We appreciate your business over the past year and beyond! - Gym Assistant
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
4 Year user
Reviewed on 2023-09-10
Manages memberships, payments, product sales, and door entry well.
Manages memberships, payments, product sales, and door entry well.
Pros
Simplistic and does all the basics pretty well.
Cons
Still a little on the basic side, wish had some more features, but with more features comes higher cost.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "manages memberships, payments, product sales and door entry well." We appreciate your business over the past several years and beyond! - Gym Assistant
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Transparent pricing by client size. Decent for a start-up gym.
Reviewed on 2018-03-31
Pros
Very easy to install and navigate. Option for bundling for software and hardware (10% discount) . Fast customer support.
Cons
The hardware is insanely prices and you could find the same quality if not better at a fraction of the price.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Software Review MCoA
Reviewed on 2023-09-06
Very good in tracking out clients especially in who is a member
Very good in tracking out clients especially in who is a member
Pros
Ease of use by employees and features for out employees to use.
Cons
Don't use the program to see any flaws in the program as far as I have used it
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "very good" helping your team with membership management. We appreciate your business for nearly two decades and beyond! - Gym Assistant
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Basic & easy to use.
Reviewed on 2023-09-05
Pros
We like that it runs our access system & maintains our member database. It’s easy to use & doesn’t crash!
Cons
It doesn’t integrate with the billing platform I use, so I have to do a little extra work. I wish you could sort reports by first name as well as last name.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad that you found our software "easy to use" and reliable. We appreciate your business over the past many years and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I would highly recommend Gym Assistant
Reviewed on 2023-08-28
Pros
They are always coming out with updates to improve the software.
Cons
I don't have any complaints. The design is a little bit basic looking - but that also may help keep things easy to find
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad that you recognize our Software Development Team is continually releasing updates to improve the software. We appreciate your business over the past decade and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Does it All
Reviewed on 2023-08-31
Positive
Positive
Pros
User friendly, does everything we need. Customer Service is wonderful.
Cons
I am unable to think of any thing at the moment.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "user friendly" and backed by "wonderful" Support service. We appreciate your business over the past few years and beyond! - Gym Assistant
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fitness achieved and stay fit
Reviewed on 2023-10-26
My fitness goals are reach
My fitness goals are reach
Pros
Assist people to reach their fitness goal changing their lives
Cons
Best easy to use and learn there I recommend it
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gym Assistant Review 5 star
Reviewed on 2023-09-05
Very glad I picked this server for my 24/7 gym
Very glad I picked this server for my 24/7 gym
Pros
Ease of signing a member up and updating their account, love the auto draft and notice that someone gets if card is declined.
Cons
Lots of features I just don't use bec I am a small company
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are very glad that you chose our software and rate it "5 star". We appreciate your business this past year and beyond! - Gym Assistant
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I pay the bill for our Parks & Recreation department.
Reviewed on 2023-09-06
I do not actually work with the system to enough to have an opinion.
I do not actually work with the system to enough to have an opinion.
Pros
Communication - Gym Assistant is great about communicating any changes.
Cons
I do not actually work with the system to enough to have an opinion.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad that you find our software updates communication of value. We appreciate your business over the past few years and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gym Assistant meets all my needs
Reviewed on 2022-11-22
Overall the Gym Assistant system works great and customer service is very responsive. I should...
Overall the Gym Assistant system works great and customer service is very responsive. I should learn more about the new features. I am sure that I do not take advantage of all it has to offer.
Pros
The card swipe system manages the people who can get into the facility. It works great! Since purchasing Gym Assistant, I do not need to come back to the gym to lock up. As an add benefit, I know who has "checked in". If there were lights left on or a "mess" on the floor, I can get ahold of the members that were in the gym during that time. Our members also appreciate knowing that people who come into the gym are recorded members.
Cons
I have had the system for many years, but setting up the door swipe system was not easy. I needed to be an electrician in to help with the wiring.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "works great" and technical Support is "very responsive". We appreciate your business for over a decade and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Opinions matter but constructive critisism is the nuts and bolts of a machine!
Reviewed on 2020-10-07
An organized filing system for our staff with all of our members, past and present is very helpful....
An organized filing system for our staff with all of our members, past and present is very helpful. It really helps our CPA and has even come in handy when applying for loans. I really wish we had someone locally that could spend some time with me so that I could get full benefit of the product as I feel I'm only utilizing a small fraction of its function.
Pros
I've never had any other software, so it's hard for me to compare to others. For all of the years that we've used the software, I'm still learning everyday. It's really helpful when someone walks you thru the process step by step. I'm a hands on type learner.
Cons
I would like video demonstrations of how to use the product better. I'm not computer literate, so reading a booklet is like starting a Greek language from scratch. As I said, I'm more of a hands on learner. I understand a fee should be involved for assistance and for technical difficulties the $350.00 annual fee is reasonable, but I feel some leeway should be given for loyal customers who have been with the company for years and have given many referrals for the product? A simple fix shouldn't warrant a $350.00 charge? IMO
Response from BioLogic
Thank you for the positive review. We are glad Gym Assistant software has been able to help you operating your fitness center over the past decade. We agree, we need to offer some video help content, coming in 2021!
Our single support ticket cost is $85 or maximum $310 for a full year. You can find our transparent Support policies listed here on our Website https://www.gymassistant.com/gym-assistant-support-policies/
We appreciate your business, thank you - Gym Assistant
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Gym Owner - My Experience
Reviewed on 2019-12-16
Overall my experience has been very good. Would recommend. If you need to get a hold of [SENSITIVE...
Overall my experience has been very good. Would recommend. If you need to get a hold of [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN], they always get back to me within 24 hours for non major issues, and [SENSITIVE CONTENT HIDDEN] has a 24/7 emergency contact policy that he upholds very well.
Pros
The customer service is excellent. It is a small team, and most of the time the owner of the software does the troubleshooting himself. Very easy to use, not a big learning curve.
Cons
I wish it was not extra $$ to use POS. Every single penny is important to me as a small business owner, so I am always looking for value/quality. The only pain point I have experienced was related to the 24/7 access part of this software, specifically the installation of the maglock/ control unit. I wish there was some sort of system in place for brand new users/ businesses where we could call Gym Assistant partnered Access Control companies in our nearest major city to have professional installation and maintenance. I know it would be hard to have a partnered company in every major city, but it would have made my life 1000 times easier in the beginning, getting this whole thing installed and operating properly.
Response from BioLogic
Thank you for your detailed feedback. We are pleased to hear our Technical Support team has provided good service to your business, we always strive to do so. We appreciate your business, thank you! - Gym Assistant
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use software.
Reviewed on 2022-11-17
Pros
The Software is user friendly. Easy to train new employees. Customer service is great too. Any time we had a question we always received the support needed.
Cons
We really don't have any difficulty using this software.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and "easy to train new employees" backed by "great" customer Support. We appreciate your business over the past several years and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Do it all software for easy gym management
Reviewed on 2019-09-05
Overall this has been a great experience. The ease of use was most astounding and the few times...
Overall this has been a great experience. The ease of use was most astounding and the few times that I needed assistance it was fast and helpful. I can look to see my financials with a couple keystrokes. I can monitor usage without being there. I love this software!
Pros
It was so user friendly especially for a minimalist technology user. It tracks members, payments, dates and times of use. It gives me flexibility for different types of memberships and punch cards. I would recommend this product ( and have) to anyone starting out in the gym business. I was new to the business when I started and this was a business saver for sure. It tracks financials daily, monthly and yearly that help at tax time. Gym Assistant has allowed me to operate my 24/7 gym without much overhead. I can track usage without being present. Thank you Gym Assistant!
Cons
The only difficulty I had was on set up with my door mechanism. I hadn't understood that I needed to purchase that from a different source.
Response from BioLogic
Glad to hear your satisfaction with Gym Assistant software. We look forward to continue to serve your business. Thank you - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Efficient and affordable Gym Software
Reviewed on 2022-11-16
Overall I am very satisfied with Gym Assistant and it has played a critical role in the success of...
Overall I am very satisfied with Gym Assistant and it has played a critical role in the success of my business.
Pros
I like the simplicity of this software most. It is very straightforward and easy to find important data. The software tracks my most important factors such as revenue, membership renewals, and member records.
Cons
I feel that the connectivity with other apps or software may be limited, but the capabilities are sufficient for my business's current needs.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad that you are "very satisfied" with our simple and easy to use software. We appreciate your business over these several years and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great for managing members
Reviewed on 2022-11-16
I wish it was all on one window. I have to have 2 windows up for it to work properly, and when...
I wish it was all on one window. I have to have 2 windows up for it to work properly, and when staff has to make changes to an account you have to minimize a window and if you don’t click on it again the scanner does not work. It’s something I hope gets fixed in the future but we have yet dealt with it. The scanners are very expensive to replace as well, fortunately they last quite some time.
Pros
I like that it’s fairly simple to use and reliable, we have used this software for over 13 years, with very little problems.
Cons
Would like it to be more suitable for each business, there is so many options that are not used or applied. Gets a bit overwhelming for training new staff with all the features when You only use a few. But does the trick.
Response from BioLogic
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "simple to use and reliable". We are also going to have our Support Team contact you - Gym Assistant is capable to operate in the background when configured correctly. We appreciate your business over the past decade+ and beyond! - Gym Assistant
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Gym Assistant Use
Reviewed on 2020-10-16
Overall we have had a good experience with Gym assistant and been using the software for 9 plus...
Overall we have had a good experience with Gym assistant and been using the software for 9 plus years. They are easy to work with and during Covid-19 came out with a mass bulk freeze option to hold all gym accounts while we closed.
Pros
We use the software daily for our 24/7 gym that we run out of our office. It is easy to use and we are able to train new employees on it quickly. The features it provides allow for fixing mistakes if made by displaying the actions of the users on the accounts.
Cons
When entering in new payments for past due members if you are not careful it will not automatically put the due date a month (example) from the payment but from the last due date which would make them due sooner if not caught. It is easy to admin the due date if this happens.
Response from BioLogic
Thanks for your valuable feedback about Gym Assistant. We are glad you find our software easy to use as well as train new staff to use. We are also glad to hear our Bulk Freeze/Unfreeze functionality that our Development Team built for our customer base during this COVID-19 period was valuable. We appreciate your business these many years - thank you! - Gym Assistant