Mailjet Reviews

Editing, managing and setting up automatic mailings is easy to implement. Even list management is easy to set up.

There are a few bugs from time to time, but nothing serious.

Mailjet is very easy to setup as long as you have access to your domain DNS settings. I manage DNS through Amazon Route 53 so changes reflect quickly when I needed to verify DNS ownership. Once you confirm ownership, setting up email API is easy, and works instantaneously - as it should.

I started using Mailjet to send out server and website notifications. For this purpose it worked awesome. I had about 20 websites sending notifications out via MailJet and as long as the domain names were verified correctly it worked great. You'll run into problems if don't verify your domain so if you have issues check that first. Mailjet has an easy domain verification tool that will highlight any issues quickly.

For transactional emails and general emails from an email client MailJet worked fantastic - read the cons section for an area of trouble.

Since I had such good success using MailJet for our transactional needs, I started using MailJet a couple months ago to send out periodic marketing emails, it's a native feature within their dashboard so I thought it would be nice to consolidate email providers. Well, very quickly we ran into issues and they temporarily lowered my sending limits.

I was able to quickly provide them with the information they needed and they removed the sending limits after 7-days. From that experience, I limited our use of MailJet as a marketing platform, but recently used them again only to run into the exact same problem. But this time the issue was because of the volume of emails sent - not because of any bounce or SPAM notifications. The suspension this time resulted in a much more complicated process in demonstrating ownership over the list of email under my control.

I don't want to pick on MailJet too much on this subject of marketing emails; they position themselves as a transactional email platform, and for that, they're awesome. I only used MailJet for marketing purposes because they feature it in their dashboard and it's easy to use. But they seem far more strict in their email purposes than say MailChimp which seems to be setup more for marketing/newsletter type emails.

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.

Their TOS and enforcement of it is absolutely insane.

One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back.

The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services.

I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.

Mailjet has all funcionalities needed for sending transactional emails.
Great backoffice application and EU based

Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way

Ease of use
A plethora of features
Messages arrive to inbox (not spam)
Good analytics
Overall value is good

Mailjet limits your sending rate at first
Some features could be more customizable (e.g. subscriber forms/widgets)
Can be a bit complicated to add sender addresses and verify URLs

Easy to use newsletter builder included, Can test the service a free plan including 6000 mails per month. Can be used as a mail delivery service such as an SMTP.

Required monthly subscription if you are sending more than 6000 emails per month. Somehow costly as compared to other services.

The software is easy to use, it's easy to manage contacts and set a mail with different contents.

The lack of tools of creation to set up the email as we want.

The synchronize of contacte ,the color of platform

It get more fonction, so excellent for marketing and other business

Easy to implement, a drag and drop editor is available to create emails.

Not easily integrable with other CRM solutions.

The API access and the visual email composition

The cost of product compared with another

The ability to design your own emails from a template or simply drop in HTML has been great for our company. The email builder is pretty easy to use and emails look decent across all mobile and desktop platforms.

We started using the workflow/automation feature when it was in its beta phase. We needed to be able to add a user into a contact list and then have emails sent automatically. Creating a workflow is incredibly tedious. I had all the emails I already wanted to use from when I previously had to manually send them to contact lists each day. But for some reason mailjet wouldn't let me use emails from my campaigns in the workflow. I had to recreate every single email as a template in the workflow/automation section to be able to add it to a new workflow. I was able to just copy and paste the HTML, but it was still such a time consuming process. If I could just drag and drop already used campaign emails into a workflow that would make so much more sense.

Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working.
The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera

Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender.

The service is good but they block accounts without intimation even we use list cleaning techniques so critical to recover accounts

Pricing is little high and application
Layout is little critical.Some functions doesn't work on slow internet

The website gives me the correct information to set up the connection.
Good support service when neaded.
Fast and reliable.
Usefull statistics and reports to download.

Blocked emails are not always easy to detect what the real reason is.
Sometimes mailjet blocks the email address themselves.
Sometimes the reason is the owner of the email adress, etc.
Not easy to unblock the address that is blocked by mailjet.
There is no control on that, as far as i know.

As we have to be sure that all the mails from our store goes to our customers, we did search for an easy solution. Mailjet is easy to configure and very stable. It was very easy to connect Mailjet with our Storesoftware.
In I think 4 Years of using Mailjet we had to contact the support 1 time, they did help us very well.

Okay the backend is sometimes a bit confusing and have to click arround to find the things you are looking for

Technical features of platform. Plattform is inuitive

The support is horrible / not existent. They definitly do not understand customer needs. Here is our latest example:

In our last mailing we worked with an older list to re-engage our older subscribers. In this specific campain we had a bounce rate of nearly 19% (which is without a doubt very high). On Friday Night MailJet deactivated our account without any warnings. By today (sunday evening) it is still not reactivated or working.

This is definitly not what I expect from a professional SaaS company where I have a paid subcription.

it works! even free version is full of features needed by a small online business to run smoothly the every day e-mail needs.

the user interface can be a little bit better, but this is not so important, after all the perfect software does not exist