---
description: Detailed reviews on Incident IQ based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Incident IQ with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Incident IQ Reviews, Prices & Ratings | GetApp Canada 2026
---

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# Incident IQ

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> The Incident IQ platform has revolutionized how school districts manage help desk ticketing, asset management, and maintenance work. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action\!
> 
> Verdict: Rated **4.6/5** by 42 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Incident IQ

Incident IQ takes a holistic approach to supporting technology in schools and is differentiated from competition in two primary ways:

1) Our focus on K-12 allows Incident IQ to be tailored to the specific needs of education. Our support apps and integrations go further to help districts support the 21st-century classroom with integrations for leading student information, learning management, single sign-on, and asset management systems.

2) Incident IQ integrates asset management as a core component of help desk support. Teachers and students don't need to know the specifics of the technology they need help with—it’s all tied into their Incident IQ account. The user interface has been designed to be intuitive for educators, with a step-by-step ticket wizard that gets most requests submitted in under a minute. While faculty members are given a simple way to enter help tickets tickets, Incident IQ provides IT staff with detail-rich tickets, allowing for quicker resolution.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 42 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Incident IQ

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Pricing is based on a school district's student enrollment.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Barcode/Ticket Scanning
- Barcoding/RFID
- Check-in/Check-out
- Classroom Management Software
- Contract/License Management
- Cost Tracking
- Customer Database

## Integrations (39 total)

- ASPEN
- Aeries SIS
- Blackbaud CRM
- Carnegie Learning
- Chrome Remote Desktop
- ClassDojo
- ClassLink
- Duolingo
- EV Reach
- FileWave
- Follett Destiny Resource Manager
- Freckle
- Gradelink
- Infinite Campus SIS
- Jamf Pro

... and 24 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [CMMS Software](https://www.getapp.ca/directory/131/cmms/software)
- [Inventory Management Software](https://www.getapp.ca/directory/324/inventory-management/software)
- [Maintenance Management Software](https://www.getapp.ca/directory/327/maintenance-management/software)
- [Asset Tracking Software](https://www.getapp.ca/directory/1021/asset-tracking/software)

## Alternatives

1. [MaintainX](https://www.getapp.ca/software/117239/getmaintainx) — 4.8/5 (1005 reviews)
2. [Limble](https://www.getapp.ca/software/2049215/limble-cmms) — 4.8/5 (738 reviews)
3. [Jobber](https://www.getapp.ca/software/90723/jobber) — 4.6/5 (1420 reviews)
4. [Fracttal One](https://www.getapp.ca/software/111631/fracttal) — 4.6/5 (1773 reviews)
5. [FMX](https://www.getapp.ca/software/103433/facilities-management-express) — 4.7/5 (420 reviews)

## Reviews

### "Is incident  IQ good?" — 4.0/5

> **Verified Reviewer** | *March 7, 2023* | Food & Beverages | Recommendation rating: 8.0/10
> 
> **Pros**: This platform helped a lot in managing HR operations, it also made it much easier to issue and track reports, its customer support is good, it can be used to automate a lot of the company's work, it has a set of powerful features for creating tickets.
> 
> **Cons**: The data display method must be updated, sometimes problems appear in the issuance of stickers, it is preferable to provide a free trial before purchasing.
> 
> In general, it is a good program that greatly facilitates the handling of data, saves time and increases the efficiency of the organization's work.

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### "Not perfect, but still a great tool" — 5.0/5

> **Matt** | *November 24, 2020* | Education Management | Recommendation rating: 7.0/10
> 
> **Pros**: Inventory, tickets, and a knowledge base all in one? Yes please\! I really appreciate the details that make my job easier, and being all in one place. It is relatively easy to learn, which is good for the end-user and the support team.
> 
> **Cons**: We could really use a chat feature, which this software doesn't have. Migrating from our old service wasn't a seamless process, and we are still cleaning up our inventory because of this.
> 
> Overall, I'm pleased. I wish the migration was a better experience, but for daily use, IncidentIQ has everything I need.

-----

### "Good job" — 4.0/5

> **Efe** | *September 6, 2022* | Nonprofit Organization Management | Recommendation rating: 7.0/10
> 
> **Pros**: It is a more useful k12 application than its counterparts. The interface is easy to use and if you learn fast enough you won't have any problems. The overall quality is not bad, needs minor improvements.
> 
> **Cons**: Some minor improvements in the interface and overall quality and highlighting some of the buttons will make the application more useful.
> 
> It makes it easier for you to learn to use k12 software and makes you more knowledgeable.

-----

### "Helped us get a" — 5.0/5

> **Jessica** | *June 24, 2022* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: I really love the integration with other apps. It has allowed us to integrate our Google chrome devices and Apple products from JAMF as well as with Infinite Campus our SIS. This has saved so much time and allowed for the most accurate information.
> 
> **Cons**: Since we are not currently using ticketing, the user features are not as seamless as I had hoped. It is still better than the paper filing system we had, but does not provide the policy deployment functionality I had hoped for.
> 
> We had a very disorganized system and the inventory was inaccurate. IncidentIQ has allowed us to get organized and begin to make decisions based on data.

-----

### "Great Software" — 5.0/5

> **Matthew** | *June 27, 2022* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of Use. All Online. I like that they continue to update their product.
> 
> **Cons**: Sometimes the options are overwhelming. Definitely need to customize your user interface.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2051281/incident-iq)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/incident-iq/> |
| en-AE | <https://www.getapp.ae/software/2051281/incident-iq> |
| en-AU | <https://www.getapp.com.au/software/2051281/incident-iq> |
| en-CA | <https://www.getapp.ca/software/2051281/incident-iq> |
| en-GB | <https://www.getapp.co.uk/software/2051281/incident-iq> |
| en-IE | <https://www.getapp.ie/software/2051281/incident-iq> |
| en-NZ | <https://www.getapp.co.nz/software/2051281/incident-iq> |
| en-SG | <https://www.getapp.sg/software/2051281/incident-iq> |
| en-ZA | <https://www.getapp.za.com/software/2051281/incident-iq> |

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