Hiver Reviews

Pros

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel

Cons

Customer support is responsive and friendly, but I've found challenges successfully communicating issues and solutions with them. Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable

Pros

Hiver was selected for its integration within our G-Suite. Hiver has allowed our group to more effectively and efficiently deal with inbound emails while giving visibility into the email traffic our client and talent experience team have on a daily basis. I love the ability to customize the solution to our business needs.

Cons

I wish the analytics graphs were exportable for presentations, would also be great to be able to embed live graphs.

Pros

The assignment feature allows us to assign to specific team mates. The notes allow us to have easy internal communication without the need to endlessly forward emails to people. From a management perspective, Hiver Analytics is a great tool to measure email productivity as well.

Cons

I would like to see assignment feature be available on a team level instead of an individual level. For example, an email can be assigned to a specific department that also have Hiver. With a shared inbox feature, the sent folder will also contain emails that were sent from other teammates. Wish there was an easier way to filter that.

Pros

The shared inbox features are fantastic for teams using Gmail. The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.

Cons

The product has been great for us. There are no negatives.

Pros

Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.

Cons

I cannot share my contacts. This feature should be added.

Pros

I Like how organized it is, the features are nothing compared to other softwares we have used at work.
I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

Cons

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Pros

We recently reorganized our staff into various POD's, and communication is an utmost concern. Hiver has enabled us to assign emails and other communication in ways that provide visibility, ease of use, speed (which is essential) and accountability. We would be at a significant loss without Hiver.

Cons

There are no downsides to working with Hiver from a user's standpoint.

Pros

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most. The automated features are helpful, and the analytics have gotten better an better.

Cons

Not many cons from my point of view. Slows Gmail a little bit, but it's not too noticeable.

Pros

The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.

Cons

It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs.

Pros

The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Cons

Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.

Pros

Hiver has been a great addition to our team, especially with client-facing emails. Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients. The tags keep emails organized and easy to find.

Cons

To find pending or closed emails, it's not as easy as you'd think.

Pros

Hiver is great for keeping our team on track and organized! Super helpful.

Cons

The mobile app could have more functionality, like a search function.

Pros

Ability to allocate emails and assign ownership

Cons

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail

Pros

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience. We can assign emails internally, share inboxes and disposition emails as open, pending, or closed - chat about 'tickets' in the Hiver side bar, and step in to assist on existing email chains without having to forward emails to different departments or members across the team.

Cons

I'd love to be able to create a 'ticket' within Hiver on behalf of a customer. Currently tickets can only be created based on an email interaction between a customer and our company.

Pros

The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver!

Cons

Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great.

Pros

Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.

Cons

Would like more user analytics for tracking employees

Pros

The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver.

Cons

Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users.

Pros

I like that it keeps all emails and communication clear to our team.

Cons

There are some cases when I don't receive a notification.

Pros

Easy and quick integration, and powerful tool to work with multiple people on a single mailbox

Cons

Manual assignment is sometimes time wasting

Pros

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Cons

The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

Pros

Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you!

Cons

Probably how to be part of the round-robin feature (being an admin) you'll get emails assigned when you are part of the shared inbox (even though you are not supposed to get this because you are supervising the ones on the operating role) and to get out of it you have to basically get yourself out of the shared inbox, I think this is just a WIP.

Pros

This product is very easy to use and has helped our operations/customer service team stay organized and on top of customer requests. We couldn't do our job without it!

Cons

Sometimes it seems to have slightly slowed down my gmail.