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Detrack Reviews

Detrack

4.7 (84)
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The most trusted & affordable E-POD solution in the market.

Overall rating

4.7 /5
(84)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
4.6/5
99%
recommended this app
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84 Reviews

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Software

Reviewed on 2020-05-28

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

Pros

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

Cons

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Response from Detrack Systems

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.

Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Calvin
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Detrack TMS Solution

Reviewed on 2024-04-06

It has simply been great for our current needs.

It has simply been great for our current needs.

Pros

How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.

Cons

It did not have routing integrated but it's my understanding, there are plans for this option to be added.

Response from Detrack Systems

Thanks Calvin for the review! Yes, routing will be rolled out to all users soon. Appreciate your feedback and continued support for our product!

Detrack team

Liz
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Overall Happiness

Reviewed on 2024-08-07

Customer service has been wonderful. Time management and accountability of team has improved our...

Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.

Pros

Time management and accountability of team

Cons

The shortages + loss of map live tracking from our warehouse + driver.

Response from Detrack Systems

Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Thelma
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Recommendation

Reviewed on 2024-09-30

satisfied. can use it to work on excel and create report

satisfied. can use it to work on excel and create report

Pros

no paper work. Can forced fields for driver to fill in

Cons

in mauritius, clients do not give pin location to put on detrack

Response from Detrack Systems

Thank you for your review, Thelma. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Lucy
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

DELIVERY & COLLECTION

Reviewed on 2024-07-31

We like it alot because we get what we want.

We like it alot because we get what we want.

Pros

Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth.

Cons

columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner.

Response from Detrack Systems

Thank you, Lucy, for taking a moment to share your experience at Detrack. We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for asisstance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.

Craig
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good Transportation Management

Reviewed on 2024-06-27

I think overall it is decent. There are a couple of nuances like two orders with the same number...

I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!

Pros

The ability to upload and change information provided to a drivers handheld in almost real time.

Cons

May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.

Response from Detrack Systems

Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Brett
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customers love it

Reviewed on 2024-06-27

Pros

Live tracking
Client Portal
Live etas
Automatic pods emailed

Cons

Online portal should show less information to customers

Response from Detrack Systems

Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Madat
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Live tracking app

Reviewed on 2024-06-27

Pros

Easy to use app, very user-friendly and efficient.

Cons

Does not do smart routes at the moment, hopefully this feature can be introduced even if at extra cost so we don't have to jump on a different system to do the routes.

Response from Detrack Systems

Thank you, Madat, for posting your positive review! We invite you to reach out to our team for any assistance with Detrack's routing features at https://www.detrack.com/get-in-touch-with-us/.

neil
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Delivery tracking

Reviewed on 2024-07-29

Pros

Ease of use, easy to set up.
real time delivery updates.
proof of delivery

Cons

nothing

Response from Detrack Systems

Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.

Geoffrey
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

FANTASTIC SYSTEM

Reviewed on 2024-06-26

FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our...

FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our customer's systems.

Pros

Centralised system with all the features needed to run a courier service company.

Cons

NOTHING. Absolutely love the system. Have had no problems with detrack and all the reports and PODs are very accurate.

Response from Detrack Systems

Hi Geoffrey, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Karen
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

EPOD function

Reviewed on 2024-06-05

Good product that helps our business look more professional.

Good product that helps our business look more professional.

Pros

Easy to use and implement basic functions.

Cons

Harder to setup clients being able to access ePOD.

Response from Detrack Systems

Thank you for your review, Karen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Nevra
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Supports advanced requirements & support is awesome

Reviewed on 2020-04-08

Excellent

Excellent

Pros

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Cons

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Alternatives Considered

Route4Me and RoadWarrior

Reasons for Switching to Detrack

Flexibility, value for money, great support, transparent pricing

Response from Detrack Systems

Hey, Nevra!

Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.

As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, Nevra!

Carlo
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Fast efficiant delivery management system

Reviewed on 2024-07-29

Works like a charm and happy to use it for our office

Works like a charm and happy to use it for our office

Pros

Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.

Cons

The annual subscription costs are bit high for single delivery van

Response from Detrack Systems

Thank you, Carlo, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Mike
Overall rating
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Detrack top of my must have shipping/tracking software list

Reviewed on 2024-07-05

It has been terrific, love the simplicity and capability. Its functionality leaves very little to...

It has been terrific, love the simplicity and capability. Its functionality leaves very little to be desired in the way of tracking and use.

Pros

simple easy to use interface, with interchangeable information fields. Drivers app is simple to use and simple to learn.

Cons

Needs the ability to upload files directly to the drivers device without having to first upload to a url link.

Response from Detrack Systems

Hi Mike, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack.

Wayne
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Detrack delivery system for a florist

Reviewed on 2024-06-27

Great experience, I even recommended this to other florists in the industry

Great experience, I even recommended this to other florists in the industry

Pros

Ease of use, ability to provide evidence of delivery.

Cons

None, it has been working for a few years with no dramas

Response from Detrack Systems

Thank you, Wayne, for the positive review! We’re glad to hear that you were satisfied with your experience at Detrack and we'll continue to serve the best for our customers.

David
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

So far so good

Reviewed on 2024-07-11

Pros

We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.

Cons

It does not save addresses very easily.

Response from Detrack Systems

Thank you for your review, David. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

sinit
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

fantanstic

Reviewed on 2024-08-23

Overall i am very happy. Unabel to track how long driver take a stop at one delivery.

Overall i am very happy. Unabel to track how long driver take a stop at one delivery.

Pros

Its amazing software. Tracking and inputing is very easy

Cons

Unabel to track how long driver take a stop at one delivery.

Response from Detrack Systems

Thank you so much, Sinit, for your five-star review. We are delighted that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Brad
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Detrack Delivery App

Reviewed on 2024-06-30

had some issues to start, but all resolved

had some issues to start, but all resolved

Pros

Simple, intuitive, easy to use... but with great features

Cons

Would love to be able to integrate my customer pricing

Response from Detrack Systems

Hi Brad, thank you for your review. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Mike
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Nice app for delivery

Reviewed on 2024-07-19

Pros

The driver app is easy to use
Very helpful customer support

Cons

If there is an app for admin use will be perfect.

David
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Rollout of Detrack

Reviewed on 2024-05-16

Very good. Highly recommend. Perfect for low cost proof of concept.

Very good. Highly recommend. Perfect for low cost proof of concept.

Pros

Ease of rollout. Cost. Functionality. Customer support is very good and helpful.

Cons

Need for use of 3rd party text sms service.

Response from Detrack Systems

Thank you for the great review, David! We’re glad to hear that you were satisfied with your experience.

Garfield
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great App to start off with.

Reviewed on 2021-08-04

have been using it for the past years. overall is very gd and appreciate my friend for recommending...

have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.

Pros

Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.

Cons

Unable to preview driver past route once driver offline.

Response from Detrack Systems

Hey Garfield,

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use. We're also pleased to hear that you find our instantly generated E-PODs and notification features very useful.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Garfield.

Bruce
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Detrack provides all that we need for our deliveries

Reviewed on 2021-07-26

Pros

Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used

Cons

Sometimes it takes a short while to refresh but does so frequently enough

Response from Detrack Systems

Hey Bruce!

Thank you so much for your encouraging words.

As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution works well with your website. We're also glad to know that our features like map view and bulk updating deliveries are frequently used.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Bruce.

Bojan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very easy application

Reviewed on 2021-08-04

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and...

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.

Pros

The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.

Cons

GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.

Response from Detrack Systems

Hey Bojan,

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are glad to hear our solution is helping make delivery management very easy and convenient for you. We're also pleased to hear that you can seamlessly integrate Detrack with your current ERP software.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Bojan.

Mei Lin
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Swiftest Response Team - Team Detrack!

Reviewed on 2020-04-14

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I...

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!

Pros

Tracking visibility, ease of use, intuitive.

Cons

Auto-billing, real-time vehicle tracking, more reports needed.

Response from Detrack Systems

Hey Mei Lin,

Thank you so much for the encouraging words!

We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.

Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Andy
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Value for money

Reviewed on 2021-08-04

Pros

Easy importing and exporting of data for daily management

Cons

Picture uploaded by drivers could be auto focus for better picture quality

Response from Detrack Systems

Hey Andy,

Thank you so much for your positive review.

As Detrack is designed to be user-friendly, we are glad to hear you're having an easy time importing and exporting data for daily management.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Andy.