ConstructionOnline Reviews

Their customer service is unbelievably good. If you have questions or don't understand something, they work with you until you do. I'm impressed by how much time and effort has gone into putting this platform together and their constantly willingness to listen to their customers for feedback.

For there most part, I love almost everything. I wish the ToDo lists and/or punch lists had the ability to repeat those items you do on a daily basis. At the moment that's all I can think of.

it was great before other options came out that were "beefier"/robust and more user friendly...

i personally felt like it wasn't the workhorse we needed for our company which is why we replaced it.

Scheduling / estimating / to do / daily logs

Still learning about all the tools the system has to offer. So far - there is nothing I don’t like or noted needs improvements

User friendly, and Excellent Customer Service! Working with [sensitive content hidden], Product Specialist on instructing me on how to use the "Take-Off "was very good, because she was extremely patient and explained the process is an easy way to understand. Additionally, she gave me more information than I asked for which helped me to get more use of the software. [sensitive content hidden] represents CO in the highest professional manner that makes me want to continue using the software. I hope she is available to help me when I'm at an impasse. Satisfied Customer for Sure! :)

Construction Scheduling. Gnatt Chart is somewhat difficult to navigate and I need allot of tech support.

I really like the estimating integration and project tracking. Its nice to have a platform to house all the information about one project.

Adding Sheets to a current set is a cumbersome. It would be great id we could add the Architects revision number instead of V1 V2 etc.

Organization, flexibility, ease in creating catalogues, ease in entering estimates

Finding a clients phone number when in the opportunity is frustrating. Also, there are not enough fields to enter phone numbers and emails.

The fact that it is extremely fast and has a ton of great features

Not sure yet I haven't used enough to find a con.

It seems to integrate well with agile books as long as you understand how QB items work. When I called for help, I received an effective and immediate solution and the project logging application was much easier than using a spreadsheet.

My only complaint is that I have waited too long to implement my software program integration. I don't really have any negative comments ... the product continues to evolve and improvements are added and unlike many systems

Daily records & plan view. Especially able to find dimension thru CAD.

RFI, I do not think this is a software problem, but getting people to respond.

The selection picker is definitely something we use a lot and helps keep the myriad of selections in a home organized, such that they can be sliced and diced by trade/room etc. Redline plan room we've recently starting using. The ability to do our own takeoffs is super handy. More than any feature, the support you get is invaluable. The team is always ready and willing to help you figure out how to use the software to meet your goals. The ability to have a set of shared plans is super helpful, as you can make field modifications in real time and have them reflected on all your coworkers plans as well, and vice-versa.

Construction Online doesn't *look* as user-friendly as say, Trello or Monday.com, but it has all the features and more. It takes considerable training to take advantage of all the capabilities and that makes it hard to adopt across a team that's busy doing other things. Making a lot of the features more user-friendly interface like would help. Bite-sized training, like pre-recorded sessions that introduce users to functions in an organized way, building on previous lessons would be helpful. The support is very helpful and willing to help you get started, but you need to know what you want to accomplish for them to guide you there. Starting fresh, you don't even know what you want yet.

The app for the field has been a game changer for us. It bridged a gap between our office staff and the field staff in ways I didn't know would happen. Recently, integrating with QB has also blown my mind at how fast the PM in the field can see the project actual costs. He is now able to make those hard decisions much more quickly and with confidence.

The only thing that comes to mind is I wish there was an event log or something we can reference when changes are made. I also wish there was an automated numbering system for estimates.

UDA is a convenient place for all of our client's documents to be stored and shared across clients, subcontractors, project manager, and designers. The feature that allows clients to "approve" each choice ensures that their desires are withheld during the building process. Having a virtual format for all of this information is essential for our design business where clients are often out of state and makes communication easier. The live chat function on the software is great for questions about the software that are quickly answered by a representative.

The organization of categories, selections, and choices could be improved by having more flexibility for their organization. Often, we have multiple choices for a selection, and it would be easier for our flow for a client to approve multiple choices within a selection. However, we have found ways to work around this limitation.

There is a value in communication and instant data upload with our Customers and Sub's.
The ability to instantly upload pictures, punch list, RFI, client selection and change orders or adjusting architectural drawings on the fly is a valuable tool and these are but a few of the tools we use please keep improving the software.

There are a lot of software limitation such as the search for contacts and the ability to set categories and sub categories. The ability to rotate the plans once they are in the plan room.
The ability for some of the apps to connect properly with the online software such as time tracking or the use of plan room on an iPad or other tablet which has a lot of glitch's and does not work fluently.

Something that seems to be increasingly rare these days is that the company behind Construction Online (and Construction Suite) stands behind their product 100% and the quality & level of support is how I wish all my suppliers and business partners were. Over the years I have looked at alternative systems just to make sure we are not missing out on a better alternative ... and I am confident we are not.
I am also a big fan of their pricing model ... the alternative systems where you pay for a set number of projects can rapidly become very expensive for a company such as ourselves as we do lots of smaller renovation projects as opposed to only a few larger ones per year. There is no limit to the amount of business we do so it is easy to allow this system to grow with our business without any financial "penalty".

I genuinely do not have any negative comments ... the product continues to grow and enhancements are added and unlike many systems, they do appear to test pretty thoroughly before releasing an update to the software.

the estimating is by far the best. The existing template keeps me from overlooking an item. The ability to list every piece of lumber needed for estimate puts Construction Online above most other estimating programs. The ability to choose percent of cost or margin is a great benefit.

When entering the name of an item it would help if when it is clicked it would go directly to the description tab next instead of going directly to the quantity tab.

Dailiy login sheet
client communication
client's material selection
reminders and to do lists

to set a to do task or to assign it to someone inteam is complicated

Overall this software works great for us on the scheduling aspect, RFI, project tracking, daily reports and so much more.

The budgeting and project cost are a bit hard to input and keep track of. We have not had much time to work with this feature but I'm sure once you have it dialed in it would work great like the rest of the software.

Ease of use, thoroughness of job costing and seamless integration between estimating and document generation.

Two things:
1. Cost. Although it is a good value, there should be tiered plans for smaller companies with fewer users.
2. Better Project Management options to keep track of hours and material costs during a project.