Rapid Recon Reviews

This is a great tool in a lot of aspects:
1. Every step is taken under control so it gives a lot of power to your hands.
2. Workflow technology is a great attribute for recon modernization.
3. Reporting and the graphical representation is just great.

There is no con specifically but yeah new features are always welcomed.

Keeps the dealership flowing and everyone honest.

It doesn't move vehicles by its self when a step is completed!!!! Two other programs do!!

THIS SOFTWARE IS EASY FOR ANYONE TO LEARN AND USE

SINCE THE LAST MAJOR UPDATE WE HAVE A LOT OF ISSUES WITH LOCKUP AND FREEZING. ALSO THE SPEED HAS SLOWED GREATLY IN THE SAME TIME FRAME.

WE DO NOT LIKE THAT THE CLOCK CAN NOT BE RESET ON A VEHICLE THAT WAS HERE, SOLD, AND THEN TRADED BACK IN, DUE TO THE FACT THAT WE USE THE LAST 8 OF THE VIN FOR OUR STOCK NUMBERS.

I like that Rapid Recon help to make adjustments so you never standstill losing time and money

The ring I don’t like is the pricing I know it’s a good software but it’s expensive

anyone can check the status of the reconditioning process.

Nothing. They have the best service that I am looking for.

I feel that the product is well designed.
I like to be able to leave specific notes for the other departments following me. I also like to be able to track vehicle movements. Also to be able to highlight concerns with a picture.

I feel that the product is well designed but lately it has become frequently unstable under cellular signal even with full bars of signal. When trying to save notes, many times it will have to be pushed twice to finally get it to complete the save. Also when trying to save it may lock up and have to exit the program to reuse.
Is it possible to add a save button for notes? Rather than having to use the add notes tab....I can see it as confusing to some.
Also might it be possible to allow an individual user within an organization to customize there screen for example to setup their order of steps for what they use the most and possibly allow them within their individual programs to blackout steps if they wish? I only use 5 or so steps consistently. But I've accidentally sent cars to the wrong step because there's only so much space to use on a cellphone. I use a Samsung note 20 ultra 5g. There are steps that I will never use and removing or blacking out would save time and eliminate mistakes.
I live and work in upstate NY. 75% of my Rapid recon use is outdoors in the elements. Even though I have my s pen to help navigate, any customization I can perform only saves me time when I'm out in the cold or elements.
Additionally, I'm not an admin. But I see alot of potential issues with select individuals having access to say the notes. Is there a way to limit how much an individual can see?
In our business, salespeople tend to disclose Rapid notes to customers. We use those

It is user friendly, can easily move cars from step to step, it is easy for all users to keep up with a vehicle throughout the process.

product works efficiently as it is, I cant think of any necessary changes

The processes are very simple to use, easy to understand and access. The tool helps hold all parties accountable, and can be used as an organizational tool as well.

Some of the steps can allow certain vehicles to hide if they have not had an RO written yet.

Being able to find the status of a vehicle without having to go outside

the phone app is a little complex, should be simplified

Easy to use and integrate with existing software

I did not notice any issues with the software.

Best features of the software are:
-time stamps and day/hr tracking
-creating and customizable steps
-reports

What I would like to see:
-Limited view based on store role. Example: Salesperson can only see steps 5,10, and 15
-assigning to an indiviual user within the step

Ability to track vehicles through reconditioning process. Also able to track vehicle for other processes as well. Easy to use and reliable.

Inability to have a vehicle reside in more then one step at a time. It would be nice to be able to set a vehicle for sublet work (windshield replacement for example) but also still have the vehicle in another step such as inspection or detail.

Very easy to use and helpful in locating cars and moving them through our recon process efficiently.

When looking for new cars on the front line when we print out reports you can only see exterior color and trim level. I would love to see exterior, trim level, and interior color so my sales reps could locate the correct cars faster.

RR makes it easy to stay organized and reference current and past job. It also keeps communication between departments and operations clear and easy to access!

Sometimes it can be slow to save or update. Can be difficult to launch the program, a specific browser must be used, or it will not load.

I love being able to track all the vehicles in real time. To which status and/or department they are in to seeing how quick it moves through the recon process. Also seeing what jobs are completed and the dates helps with warranty issues.

Sometimes the software runs slow if too many people are using it and it takes a while to add jobs or move to another status.

I love the ability to locate inventory, and know where each piece of inventory is in the reconditioning process. We share inventory over 5 lots. this a good product for our purposes

data updated with scans only. no real time tracking.

THE APPLICATION IS EASY TO USE AND TRACK ALL OF YOUR RECON INVENTORY. IT IS GREAT TO BE ABLE TO REACH BACK INTO THE ARCHIVES TO SEE WHAT THE ORIGINAL INSPECTION WAS ON PAST VEHICLES. AND BEING ABLE TO SEE THE TRACKS OF WHO DID WHAT IN THE APPLICATION IS GREAT.

WITH THE LATEST UPDATE, SOME OF THE FEATURES HAVE MOVED AROUND A LITTLE AND IT IS NOT AS EASY TO SEE ON ONE SCREEN WITHOUT SCROLLING TO GET THE FULL PICTURE.

I like how easy it makes organizing and keeping track of used inventory. It truly optimizes the reconditioning process.

I feel as though my company does not use the software to its full potential. I can't speak as to those functions but I don't have any complaints with what I frequently use.

Adding Rapid recon was the best thing I could have done for my used car department. We were using internal emails back and forth for recon estimates. This old way of doing things didn't allow me to visually see the time and money it was costing me to manage my inventory. Rapid recon guides you and shows you how to improve your department in everyway!

Nothing I can think of that I would change

MOST IMPACTFUL IS THE TIME IT SAVES, EACH MEMBER OF TEAM. CAN WHICH CURRENT STEP VEH IS IN OR COMPLETE

IT SENDS ME A EMAIL EVERY TIME SOMEONE MOVES A CAR. WHICH WHICH IT WOULD ONLY NOTIFIED IF IT MOVED TO SERVICE

What I like most about the software is the reliability. I've been using it for several years, and only once when they were updating features did I have an issue using it. It works every day, every time.

Not many things to dislike about it, it works and that's what's important to me. Makes my job easier. If I had to pick something, I guess it is very basic and nothing is overly exciting about the design or layout.

Everything is easy to get too, easy search. Not overly complicated having to press many different things to get to where you need to go.

At our dealership we can not see photos taken of the vehicle before it is detailed and photos are taken for it to go on the front line. Only managers are allowed permission to the photos that are taken before it's ready for sale (This would be very helpful for us to have an idea of the condition of the vehicle a guest is interested in) There is no way for us to see the photos without giving manager permissions which they will not. It'd be great if sales consultants/BDC reps had access to this information.

Being able to show a customer what is wrong with their vehicle is great. Also, being able to text with them makes it easier to communicate and update my customers on my time so I dont get random update phone calls all day long. I use it on my phone as well.

When we initially had the program set up the phones that were brought were very chinsy and dont last. I would suggest a better device be used. I saw the same phones at the dollar store. I would have gladly paid more for a better device that would have lasted longer before needing replaced.