Rapid Recon Reviews

It is the "Bible of Info" for our company and every car that we own. It's my first stop when looking for where a vehicle is

It could look a bit more sleek, but that is not a big deal at all

I feel that the product is well designed.
I like to be able to leave specific notes for the other departments following me. I also like to be able to track vehicle movements. Also to be able to highlight concerns with a picture.

I feel that the product is well designed but lately it has become frequently unstable under cellular signal even with full bars of signal. When trying to save notes, many times it will have to be pushed twice to finally get it to complete the save. Also when trying to save it may lock up and have to exit the program to reuse.
Is it possible to add a save button for notes? Rather than having to use the add notes tab....I can see it as confusing to some.
Also might it be possible to allow an individual user within an organization to customize there screen for example to setup their order of steps for what they use the most and possibly allow them within their individual programs to blackout steps if they wish? I only use 5 or so steps consistently. But I've accidentally sent cars to the wrong step because there's only so much space to use on a cellphone. I use a Samsung note 20 ultra 5g. There are steps that I will never use and removing or blacking out would save time and eliminate mistakes.
I live and work in upstate NY. 75% of my Rapid recon use is outdoors in the elements. Even though I have my s pen to help navigate, any customization I can perform only saves me time when I'm out in the cold or elements.
Additionally, I'm not an admin. But I see alot of potential issues with select individuals having access to say the notes. Is there a way to limit how much an individual can see?
In our business, salespeople tend to disclose Rapid notes to customers. We use those

The graphs and charts that monitor each step are neat, but dont fully represent the process.

It is one of three software systems that the service department uses for tracking vehicles in the dealership. It is redundant and does not benefit the service department very much. It basically adds several extra steps to the processes that we are already using.

I love being able to track all the vehicles in real time. To which status and/or department they are in to seeing how quick it moves through the recon process. Also seeing what jobs are completed and the dates helps with warranty issues.

Sometimes the software runs slow if too many people are using it and it takes a while to add jobs or move to another status.

Ease of use
Support
Price
Ability to add / delete steps

Nothing really, everything work as it should

I can see where cars are at if off-site or being worked on. I can see immediately when marked wholesale to set appts at the right time. With a couple of stores in our group it makes checking on the service and body work process simpler.

Sometimes it is challenging to Log in and it can be slow to learn (took months of use to really become familiar). No one provides any training its basically here's your login and hope you can use it type of experience.

I love the ability to locate inventory, and know where each piece of inventory is in the reconditioning process. We share inventory over 5 lots. this a good product for our purposes

data updated with scans only. no real time tracking.

The product is easy to use with minimal issues. It does pretty well for having a lot of users at once

They came out with a gps way to know where the car is at, at our location it is not very accurate at all. I like the attempt though. There are certain things that if you change them it reset a lot of the time clocks that my managers use daily, so it makes it difficult to change those items

I think the best part of Rapid Recon is that people who are new to the software will be able to figure it out in a short amount of time. The buttons and functions were placed in relatively common sense places and it does not take a long time to get accustomed to the software.

This is just the recon department perspective in a car dealership, but customizable buttons that cut down on repeated button clicking would be nice for work flow efficiency.

I really enjoy the step by step function of this process. It makes it very simple to see where every vehicle is in the process and to communicate with everyone involved.

The software reporting is not very customizable. We have multiple stores using the system and it is hard to delineate the ADR and that kind of thing for the different stores as it only shows the one store at the top of the page. It is also not necessarily a true average time as there are multiple steps that could change this window.

Rapid Recon has simplified the process or "processing" inventory. My inventory management was simplified overnight with the addition of Rapid Recon. Once you get used to using the site it's smooth, informative and time effective. From our lot porters to the final and final delivery information information is readily available

Takes a little getting used just like any other site, but once you get used to using it it is smooth

I like the cycle time data and the detailed reporting. Integrating into this system was fairly simple and not that time consuming.

I have discussed some concerns with RR representatives. Most were resolved, others they are still working on and have not provided feedback as of yet.

I like that the sub sections on the left of the home screen literally tellys you every step that you have at a dealership and the search functions allows you to search for vehicles in and out of workflow.

Sometimes if you do not click the + button when adding notes the notes disappear but that is kind of understandable we should be doing it the right way and not trying to skip a step.

I like that every department is held accountable. The reports are very helpful to assess the issues that we have in our reconditioning process. Customer support has always been very responsive and helpful. It's nice to talk to a real person. I don't enjoy talking to a chat bot or someone in a different country that doesn't understand the product.

Getting everyone on board to move everything around was difficult at first, but that would be the worst thing about any similar product as well.

Ease of use and organization. Everything is organized step by step to see exactly where each piece of inventory is at in the process visually. Easily search by any identifying information to find it. Add noted to collaborate with other team members. History report to see what steps each piece has gone through. Inventory is populated automatically through our inventory system.

Not much to complain about here. Everything works the way it should.

Everything is easy to get too, easy search. Not overly complicated having to press many different things to get to where you need to go.

At our dealership we can not see photos taken of the vehicle before it is detailed and photos are taken for it to go on the front line. Only managers are allowed permission to the photos that are taken before it's ready for sale (This would be very helpful for us to have an idea of the condition of the vehicle a guest is interested in) There is no way for us to see the photos without giving manager permissions which they will not. It'd be great if sales consultants/BDC reps had access to this information.

The Rapid Recon Team has developed a software that is user friendly, easy to train, and the best way I have found to manage my used car repair process. I can find any car in our inventory, and know what step of the reconditioning process the vehicle is in, and how long it has been there.

No issues at this time, set up was fast and easy with the help of the Rapid Recon Team

Everything you need at a glance great product

Just getting used to the product takes some time