Lucernex Reviews
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9 Reviews
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Lucernex: delightful, and..
Reviewed on 2024-09-23
Working with lucernex is very intuitive once you figure it out. Until then though it is most...
Working with lucernex is very intuitive once you figure it out. Until then though it is most reccomended to have someone on their support or staff work with you on items.
Pros
The user friendly finding of needed information. The people who work on/with lucernex always are willing to find any possible solution for a users case, ease of most configurability, integratable programs, reportability on almost all things
Cons
Cost tracking ability, bidding module does not show capex/internal budget lines to compare bids to, unable to select all to check in as an admin, no punch list built in, project side issues can take a while to resolve
Reasons for Switching to Lucernex
Pricing, maintenance of data, and otherwise was not in the decision making process- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Lucernex is great!
Reviewed on 2024-09-24
This is a great product staffed by great and knowledgeable representatives. We're happy customers!
This is a great product staffed by great and knowledgeable representatives. We're happy customers!
Pros
Out of the box, it works as advertised with yes initial set up required, but intuitive workflows and processes. Add to that best in class customization and you have both initial and advanced solutions available.
Cons
Support ticket turnaround times are improving, but have historically been slow. When they are fulfilled, it's usually successfully team as the knowledge level on the support team is great.
- Industry: Veterinary Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
My LX Thoughts
Reviewed on 2024-02-29
There are many things that my company wishes LX could do or provide. For example, a flowchart for...
There are many things that my company wishes LX could do or provide. For example, a flowchart for the workflows. We had to make all of those ourselves. I like the system, but I have nothing to compare it too. I just wish the customer service wasn't hit or miss.
Pros
I like the workflows and how you can customize forms, pages and templates.
Cons
Customer Service and tickets lack if you don't get the core people. They outsource customer support to places like Brazil. Customer service needs help, why do you make us explain the business impact for support tickets? You have to pay if you want to sit down and pick someone's brain about how to set up something new like the bidding modules.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Lucernex Software is AWESOME
Reviewed on 2024-09-24
Implementation (through covid) was a bit of a challenge, along with splitting the portfolios for...
Implementation (through covid) was a bit of a challenge, along with splitting the portfolios for the go live schedule, but was still successful. Post Go-Live, the Managed services and support teams have been wonderful. Highly recommend the Managed Services to any one that asks (and those that don't)!
Pros
I love the customizability and the ease of user interface. The help section is great along with the Dashboard options.
Cons
Security user setup is difficult and needs to be more Admin friendly. Also need to Drag and Drop feature for documents!
Reasons for Switching to Lucernex
the functionality that I was looking for was available, and the sales team was Great!- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Powerful Tool
Reviewed on 2024-09-24
It's a lot to learn at first and can feel like a constant journey at times. However, I've been...
It's a lot to learn at first and can feel like a constant journey at times. However, I've been using it for 5 years now and it's capabilities still surprise me.
Pros
It's customizability, flexibility and reporting.
Cons
Some inconsistent features and support frustrations.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Lucernex review
Reviewed on 2024-09-24
Overall its been great. People are friendly and honest.
Overall its been great. People are friendly and honest.
Pros
Its customizable to our companies needs.
Cons
still dealing with reporting issues and datamart
- Industry: Medical Devices
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Liking Lucernex
Reviewed on 2024-09-24
Overall its a positive experience with a few suggestions for improvement.
Overall its a positive experience with a few suggestions for improvement.
Pros
I like the functionality of the ASC 842 schedules and ability to customize the payment options
Cons
I think the reports could be more streamlined. I find myself needing to run multiple reports to get the information I need.
- Industry: Broadcast Media
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Leasing made Easy
Reviewed on 2024-03-05
LOVE IT!!!!! The software is so easy to use and you can easily have all the major data you need...
LOVE IT!!!!! The software is so easy to use and you can easily have all the major data you need on a lease available on the Summary Page.
Pros
Very user friendly, reports are easy to run and change based on data needs.
Cons
When it times out due to not being used after 15 min or so.
- Industry: Higher Education Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Overall great
Reviewed on 2024-09-23
After initial configuration, it's been great.
After initial configuration, it's been great.
Pros
Customization of almost everything; variety of reporting outputs; ability to have automation; the ability to report on everything
Cons
User interface; users allowed to check out workflows and documents but not check in
