---
description: Detailed reviews on JustCall based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare JustCall with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JustCall Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [JustCall](/software/2047760/justcall)

# JustCall

Canonical: https://www.getapp.ca/software/2047760/justcall

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> Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.
> 
> Verdict: Rated **4.1/5** by 223 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of JustCall

Top JustCall features to watch out for:
✅ AI Voice Agent – answer, qualify, and book meetings 24/7
✅ Inbound \& outbound calling with local, toll-free, and international numbers
✅ Sales dialers
✅ WhatsApp, SMS, and MMS with bulk campaigns \& automation
✅ AI CoPilot for real-time agent assist and script suggestions
✅ AI Coaching, call scoring, and automated feedback
✅ Sentiment analysis for better customer insights
✅ Live call monitoring, whisper, and barge
✅ Multi-level IVR \& intelligent call routing
✅ Shared team inbox for calls, SMS, and WhatsApp
✅ Call transcription with AI-generated summaries
✅ SMS bots, workflows, scheduling, and analytics
✅ Appointment scheduling \& website click-to-call
✅ 100+ CRM \& app integrations
✅ Business phone numbers in 70+ countries
✅ Start your 14-day free trial today - no credit card required

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.1/5** | 223 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: SaaS Labs
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Fair usage policy
Calling
- Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min.
- Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic.

SMS
- Includes messages to numbers in your selected region.
- Excludes SMS sent via workflows, bulk campaigns, and CRM automations.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States

## Features

- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- CRM Software
- Call Center Management
- Call Conferencing
- Call Disposition

## Integrations (75 total)

- ActiveCampaign
- Agile CRM
- Apollo.io
- Appy Pie
- Appy Pie Design
- Bigin by Zoho CRM
- Bitrix24
- Bloobirds
- Bullhorn ATS & CRM
- Capsule
- Clay
- Close
- Copper
- Dataddo
- Dropbox Backup

... and 60 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

## Related Categories

- [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews)
2. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)

## Reviews

### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" — 4.0/5

> **Aman** | *March 3, 2023* | Chemicals | Recommendation rating: 9.0/10
> 
> **Pros**: JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.
> 
> **Cons**: I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.
> 
> JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

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### "JustCall May be Just What you Need" — 4.0/5

> **Nick** | *July 16, 2024* | Publishing | Recommendation rating: 7.0/10
> 
> **Pros**: Plenty of features, all combined into a single platform. 
Customer service is typically quick to respond, although can take a few hours in some days. 
Features provided are usually not available in many other similar products and competitors, such as live monitoring for example, or bulk SMS.
> 
> **Cons**: High cost. Every call, text, whether incoming or outgoing, costs money and is counted towards your monthly bill with JustCall. 
Use of features is not as easily accessible or understandable, mainly because of less demand in some features, but also because of the technology used to implement those features with your CRM. Such as individual CRM integrations rather than full and general integrations that cover everything through a single account.

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### "overall ok, but should be better" — 3.0/5

> **ana** | *May 2, 2024* | Facilities Services | Recommendation rating: 3.0/10
> 
> **Pros**: just because its easy to understand how to use, its simple
> 
> **Cons**: no recording calls for me and dates and time no updated, showing up wrong
> 
> well its going ok, but sholud be better, for example our phone calls doesnt have the recording option and we are trying to contact them a week for that and no response, also the app in the phone the time and dates are wrong , and never update to the right time or right date, i think for the price i am paying should be worth work everyhting and the should contact us fast for the solution

-----

### "Just A Click" — 5.0/5

> **Iris Gerald** | *June 21, 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Friendly user tool, everything you need are in there, with Just A Click
> 
> **Cons**: The adjustment or rewinding call, lol (suggestion instead of circle, make it straight lol)
> 
> More confident to provide data and info to the customer and client.

-----

### "Efficient and user friendly" — 5.0/5

> **Ana Cecilia** | *October 24, 2024* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful.
> 
> **Cons**: Sometimes it can be tricky to do 3 way calls, but other than that everything works great.
> 
> It's intuitive. I had no experience using a phone system online or doing customer service, and I could learn how to use it in no time.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2047760/justcall)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/justcall/> |
| en-AE | <https://www.getapp.ae/software/2047760/justcall> |
| en-AU | <https://www.getapp.com.au/software/2047760/justcall> |
| en-CA | <https://www.getapp.ca/software/2047760/justcall> |
| en-GB | <https://www.getapp.co.uk/software/2047760/justcall> |
| en-IE | <https://www.getapp.ie/software/2047760/justcall> |
| en-NZ | <https://www.getapp.co.nz/software/2047760/justcall> |
| en-SG | <https://www.getapp.sg/software/2047760/justcall> |
| en-ZA | <https://www.getapp.za.com/software/2047760/justcall> |
| fr | <https://www.getapp.fr/software/2047760/justcall> |
| fr-BE | <https://fr.getapp.be/software/2047760/justcall> |
| fr-CA | <https://fr.getapp.ca/software/2047760/justcall> |
| nl | <https://www.getapp.nl/software/2047760/justcall> |
| nl-BE | <https://www.getapp.be/software/2047760/justcall> |

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