Joist Reviews

I love that joist is easy to use from computer or smart phone on the go is not a problem. Joist is easy to use and understand even for older people who are not use to computers. When a payment is sent I can update my invoice so that I may see how much I have made even can update payment plans and make contracts

The fee for receiving payments via the app. Sometimes the site and app can be down for maintenance when I really need it

My favorite thing about JOIST is the ease of use when estimating!

I don't have anything that I like the least with Joist!

good system to use but without customer support very scarry

We had our brake in ....someone change our password in joist and we cannot get it back with 3 month communication joist refuse to give us access to our account we lost 3 weeks off our time somehow get all information backtechnical support could do it 2 click on the buttons ...... unfortunately they give access back to scammersso be careful they will not help you i hope they will sort our problem eventually.... i hope, someone form joist team will read this and respond ASAP

Joist.com is much like joists in a home. Joists in a home are used to support and strengthen the floors and ceilings in a home. Joist.com helps strengthen and support your company no matter the size or job. Not only is joist easy to use for our company but is also easy to use for our clients.

If you are not tech savvy, joist can be difficult to navigate. Once you get in it can be a bit overwhelming, don't worry it gets easier very quickly

How simple and user friendly it is!
Made my life and my clients easier.

Not much. Everything was easy to use and navigate

The app works perfectly and what I like the most is the notifications it provides when my clients open up their email and when they view the estimate.

I'm not happy with the tiered pricing the company has commenced to implement, I am currently a paid joist pro member and have been happy using the app for its functionality, recently the company has introduced a second tier plan (Joist Elite) that bring more features to the app, some features dont really justify the upgrade however this tiered pricing implemented as a as we go along basis and not from app commencment feels a bit unfair for already paid members who feel left out or feel our current membership wont get any new updates.

One can say they can keep stacking tier after tier

Joist Gold
JOIST ultra etc..
It feels more like a pay for extra features on a subscription based offered than an actual upgrade in tier

For that they should have offered one time payment upgrades.

The app itself works great. Very helpful to email customer a invoice, estimate or a receipt right on the job

First- I wish when I look up a Customer Support, it would not only pull up his contact info, but also a history of his jobs/invoices
Second- when you have customers pay with cc, joist uses WePay to process. WePay is a joke, zero communication, they went right into my bank acct and stole money simply because a customer clicked a dispute button because he was mad I didn't answer my phone when my sister was in a hospital.GONE and only through chats online have I received a pitiful notice that it will take up to 45 days to return my money, even after it took the blink of an eye to steal it. Crooks! And I will stop using joist just because of this instance. Boot WePay, hire a legit company like PayPal and I'd come back. Until then, I'm looking for new invoice company.

The ability to send estimates electronically for approvals.

Not being able to write change orders with decreases in scope and costs. Must use other software to do this causes additional expense.
Cutting and pasting text from other software causes formatting uses. This decreases the efficacy of this software.
Not allowed to give discounts or credits on a signed estimate. Sometimes you want to add a benefit to the clients experience and this software does not offer this.

I really like how easy joist is to use, the options they have, and new user friendly it can be.

Sometimes customer service can take a while.

With time, as items are added, it becomes very easy to generate a great looking Estimate.

At first, it's time consuming, adding items slowly.

Great software tool for the construction industry, does what it needs to to send out basic estimates and invoices to customers

this software is expensive and doesn't go the extra mile
hard to use and understand
does not track percentages correctly nor does it show the percentage of billing to the customers

Absolutely love this program. Use it all the time for estimates. Has an incredible system for estimates, invoices, payment, and overall management.

Was a little difficult in connecting with quickbooks, but not horrible. Also while I know they have to make money, a few years ago the program was free, now has a pro option on order to access all features.

The keeping track and how easy it is to send someone a estimate plus I can say I do financing.

I can't say there isn't anything I don't like about the app maybe I'm too easy to please idk

This program does everything high priced software does, and it absolutely FREE!!!

And not only is it not bogged down by ads, the developer has been adding more free stuff at a rapid pace, from taking credit card payments and e-checks directly though the app, to adding features to the quotes and bills themselves.

Now, while this software is made for general contractors, i use this for my own art and technology business.

And the few times I had questions, emails were returned with in hours!

To be honest, there really are no cons to this software. It is truly a work of art. You can tell that this app was created by someone who truly "gets it".

Simple to use, easy to find what you need.

App and desktop version don't communicate well, missing options that are necessary for billing and follow up marketing (example- no way to filter emails or customers added by month they were added for follow up)

Very user friendly and looks great. Estimates and invoices look very clean and professional. Customers can pay with credit card or electronic check, excellent feature.

Like all of it. There should be a way to notify and remind customers that they have an unpaid invoice.