TidyHQ Reviews

Helps keep track of our clubs finances, easy to set up meetings and record minutes for future reference

We also use an app to communicate with our sponsors and supporters, so we are using to platforms that have similar requirements with members and sponsors information etc, would be nice if tidy club had an app facility and more of a website interface .

Very friendly and attentive support.
Support helps out if you get stuck with something.
Listen to users input about features etc.

Still volunteer to do translation into Danish.
CSV dump files not adjusted to international settings. Denmark uses "," as $ and cent separator. The "." used make it a hell for countries using ","
Field separator character should be "selectable" for user, in CSV file dumps.
Danish characters does not come out correctly in CSV dumps.

Everything in one place for a small organisation. It enables us to communicate as an organisation and prepare for succession. The home page is a great asset but difficult to edit compared with other page editors.

The new pricing structure means we will stop using it. The jump from free to the first chargeable account is too big for us. We have more than 100 contacts but many don't pay a subscription. Some very clunky modules, still not improved - e.g. sessions, group messages, editing of home page

Everything in one place and reports are easy to print up. Questions are answered promptly and they always are after feedback on how to improve

Have taken away finance report printout on last update.
Cannot do report on one or two categories only.
No annual finance report feature

- price point - much better than other options we looked at with similar functionality
- membership model - flexible and fits our membership model very nicely
- meetings feature is pretty nice

- Lack of batch operations. This is crucial when importing contacts from another system or a spreadsheet. This was a very manual and painful process with TidyHQ. This was one thing I really liked about WildApricot.
- Lack of a discount code! Found that other alternatives have this feature and it's a very nice feature.
- Meetings feature doesn't seem to do well with large agendas.

Intuitive/Easy to Use
Very robust, especially when it comes to memberships.
All-in-one solution for an organization. Handles memberships, communication, and seamlessly integrates with MailChimp using a third-party plugin. No excel spreadsheets needed!

The finance area is fairly limited and the front-end web pages are very basic. Finances allow you to handle the basics, but it would be nice if you could assign 'tags' for certain things so that transactions can apply to multiple categories.

It provides a small not for profit organisation run by volunteers with all the tools to run it in one product.
It is user friendly and extensive training is not required

The help and FAQs are great but maybe consider an introductory video for less computer literate users through the how to's would be useful. We have some in our group who are a bit techno phobic and it would help the tech literate ones get them using the program

It's easy to navigate with clear menu headings, each page is laid out simply yet practical and most importantly there are a lot of help/guidance pages that are easy to follow. The TidyHQ team are very receptive to suggestions and recommendation and are prompt to respond to queries.

There are still a few functions that are limiting - such as not being able to attach a document to an agenda or meeting minutes from the file storage area - I understand this will be a future capability. Also, would be great to have meeting participants to have view only access to the minutes as the meeting progresses and integration with video conferencing programs.

The simplicity and ease of use of the software is definitely its best feature.

Importing our membership list was very straightforward, and sending communications and event or meeting invitations to our membership is easily done through the online interface. It can easily be used by people with minimal training.

My main "dislikes" for the software are more in the nature of missing features than issues with how it actually works.

For example ,there is no (that I can identify) functionality allowing people to RSVP to meeting invitations without having their names then published to any further users who are sent the invitation after that RSVP (which is an issue for a large organisation, since the invitations are sent out over a period of time).

Also, the "mailing list" functionality is largely unusable (it "resends" all emails from the mailing list address, which not only doesn't really appear right to recipients, but also had a side effect in our experience of creating an email storm from autoresponders).

Neither of these issues are dealbreakers, but they did cause annoyance when first discovered.

This is very easy to use software that can get your club memberships started in minutes.

The cost of using the platform is based on subscribers and not members, so be careful if you are offering a Free membership.

We are entering into their second season using TidyHQ and we are confident to say it is the smarter way to run our meetings and the smarter way to run our administration.
TidyHQ has allowed us to keep up to date with the current technology that is available, It has streamlined all of our administration and become a ‘one-stop shop’.
This has allowed for a smooth and simple transition of incoming committee members by providing a platform that makes succession planning and handovers so much simple. We highly recommend this product and your club will immediately see the benefits of it.

Would like to be able to do an annual budget for items as opposed to a monthly budget. Hopefully this is possible. Is there a way around it? Eg just inputting the total budget into the last month?

This database allows for an effective means of communicating. It is instant and allows you to preview the content before submitting to members.

The least function is the meeting tool it does not allow you to add the full content of the agenda.

Accessibility anywhere any time and value for money, covers all needs from meetings ro memberships to an online shop

Managing finances in a similar manner to normal accountjng precticesa and ability to generate individual item or group category reports

How quick and easy you can find contacts and sending emails, particularly when needing to contact a group. As the Club Registrar I quite often have to contact one team and one team alone. It's great that I can add names to a group, label it, and email them all in one hit!
Customer service has always been quick to reply whenever I need help or have a question that requires answering.

That there is no way to integrate the shop on the the membership sign up page. It's a shame that people have to add something to their cart, ie, a levy, and then go through the membership processes. If there was the ability to add the levy in on the membership sign up page, it would be far easier for members.

Consolidates all our Association's information, provides continuity when membership of our Executive Committee changes. Lovely integration between meeting records and task lists, reminders and weekly summaries. Automated reminders to members when their membership is due to expire. Provides a great audit trail. Excellent timely, helpful support. I would recommend TidyHQ to any club or association.

Can't seem to readily save drafts of emails (except by scheduling them to be sent at a far future date) or spell check emails within TidyHQ.

The general Ease of use is a major pro. Great to have a free option which enables clubs to really give the platform a good go and make the decision to upgrade.

Transaction Fees are always a pain especially for a not for profit. Can understand the need for them for those using the free platform but would be nice to have less fees for those who sign up to a paid subscription.

Easy to create events, good e-mail facilities, good for creating groups, able to duplicate events so dont have to re-enter info for each event. Easy to explain admin functions to club leaders

No calendar. No comments box for people signing up for events, Contacts vs members is cumbersome. Signing in for free events is unduly complicated. When creating an event the default is for creating another group - this leads to too many groups being formed. People attending events can't see if their friends are coming (suggest option for nick names of attendees to be added to an event), Expensive. Some difficulty forwarding our domain name due issue with 'frames' . Public page and pages should be integrated so that we can have tabs.

TidyHQ provides an easy one-stop shop to manage the membership and general association affairs for your organisation. Including features such as meeting agenda & minutes tracking, multiple membership levels, integrated membership payments

The service fees for membership and ticketing fees on top of stripe/paypal can add a hit to your bottom line, however it is not necessary to use these features and you can opt to do other direct payments instead.

As everything is within the one package it all connects and talks to each other.
Other authorised users can see the same information, so facilitates delegation of duties and everybody is looking at the same version of information.
It is so easy to use.

The restrictions of a free user (I understand why) - the total number of contacts in particular. Minor issues like having the budget totals only add up horizontally it would be good vertically as well

We have been using TidyHq for a while to manage our club, and it has made the management so much easier

There is not a mobile application and some of the UI is a bit counter-intuitive.
The ability to integrate to Facebook would also be useful

I am thrilled about the ease and convenience of Tidy HQ. I love having all my data in one site. Navigation is simple and customer service has been excellent. All round it has exceeded my expectations and I wholehearted recommend Tidy HQ to any club to clean up their administration, share the workload and create transparency so contribution and collaboration becomes the norm.

It's not quite as glossy as some systems. Beauty matters and I appreciate the place where aesthetics and function meet. I feel that this platform leans more to functionality than it does to beauty.

The phone version is pretty good

It’s easy to get lost
We probably don’t get the best out of it. But know one knows what we are missing

Integrates all the different aspects of running a group. Enables continuity of operations as individual volunteers come and go.

Can't use online payment features in my country

Great for managing communications with different groups within a club or organization. Setting up smart groups is easy. Adding custom fields is easy.

It provides a great interface with memberss, making it so much easier to organise and sell tickets for functions. It also keeps track of memberships well and interfaces with the bank almost seamlessly.

I think it was to do with how we set it up but it was possible to change transactions without all the consequent reporting and financial requirements being met, and producing a meaningless "balance". I think it was not meant to be used that way but it was possible.