Club OS Reviews

This software is very user friendly, business oriented, and simple to use. I have been using Club OS for over 3 years now with my facility and this tool has helped me and my club become successful in the fitness industry.

There isn't much I can say about Club OS that I don't like. I think it's great overall. I personally would like more freedom in the emailing system, but it's still great to use.

We like that we have a console with Club OS. When we get a new client that uses them, we email our Club OS contacts to have them added and in most cases, they are added within minutes! Their team is always friendly and courteous.

It would be great if you could download reports from their site, in addition to them being emailed.

How it keeps our schedule. It is easy to go in and make any necessary changes if needed. I like that it is user friendly. I like that you have access to leave notes, show any mypaths mark dates.

I feel like we have a lot of issues with Club OS in that it goes down a lot. Now this could be our WI Fi. I don't like that I have to log in constantly. I don't like that the calander does not go past 5 o'clock and you have to fill in everything. I work past 5.

you can have all of your leads(fitness and pt) in one area for all employees to contact. this also integrates with datatrak which makes it easy for us

you are unable to send multiple text blasts out to people or form lists of people to text. you have to text/ call each member individually which takes a lot of time

I enjoy the ease of use! Constant updates to improve functionality and utilization! Great club system to keep track of guest and manager my book of business!

There is no mobile version. I'm not always at my desk, in actuality, I'm 90% away from my desk. Being able to pull up systems on a mobile app would be beneficial!

Integrates (somewhat) with Club Hub, can access client notes as well as track measurements. It's easy to access member information and text/email them through the computer (BIG pro here!). Notes help keep staff organized and on the same page.

Club OS customer service is always prompt and quite helpful!

Some parts of UI are clunky and could be significantly improved. Notes don't always sync with Club Hub, resulting in having to either have both programs open to see member notes or manually sync to see them all through Club OS.

Organization of side bars, search engine, prospect contact area is nicely organized based on follow up date and time, main page of stats is easy to read

Search bar doesnt always provide accurate name searches, Ive seen options for email contacting become unavailable without the prospect info changing, follow up list in main queue will reset and lose your last spot of contact, calendar history will reset to current date after clicking a name.

I can use it from anywhere. I like that o can email my clients. It's easy to set up my schedule. My employer is able to see where I am during the day, and can set up clients for me.

I can't complete sessions from my phone or ipad. I've had multiple times where I could not change my schedule from a phone. I don't like havi g to be at a desktop to compete sessions. Often we do not have a desktop available, and it show my client no showed. I'd also like it to include group exercise and other departments st our gym.

Helps grow sales!!!! Great tools for drip campaigns and managing the entire sales process from prospect to repeat customers

Some of the reporting can bit a bit slow but overall it's a great product. Helps manage everything customer centric

Everything at my fingertips and very easy to use no matter what I am looking for. Enjoy the constant updates to make the software better.

Lot of times the software will crash or the numbers that it outputs are wrong and not the same of the work we put in.

Club OS is easy to use, has a lot of different functionality that helps with both membership and personal training sales, and offers a variety of reporting options.

Users are not able to customize the reports and using the digital guest waiver has proved to be very difficult for our staff to implement.

User friendly. Can use dashboard to follow up on potential clients. Assigned members info is great for keeping notes after contacting clients or attempting to contact clients.

Can't edit no shows if you forget to complete os daily. Sometimes you can't find clients in assigned members to schedule mpass or training sessions if fitness consultant doesn't enter correct contact information.

I like that I can see all my clubs in one step.
I like that with one phone call I can reach anyone for support.

I don't like the way there is no search button for Blast Emails.
I don't like that the system won't detect a duplicate even if off by one line item.

Automated functionalities to keep track of leads.
Texting & emailing capabilities.
Dashboard info/categories.

1. The status the leads are in is not easily readable or identifiable (e.g. "Missed Guest" "Intro No-Show")
2. Interface is a bit busy with a lot of options that Orangetheory does not use within the software.
3. Appointments & appointment times don't sync with our class times.
4. Integration with MBO is not perfect and people are in the wrong status. (e.g. members who have joined are still showing in CLUB OS as prospects.
5. Duplicate profiles are created.

The ease of reaching out to prospects and members. I like that you can just text or email members.

Glitches mostly. We've worked through some issues that we had initially. Most get solved in timely manner.

EASE OF USE. FOR THE MOST PART, WHEN NOT PEAK USAGE TIMES, CLUB OS RUNS SMOOTHLY WITHOUT ANY LAGS OR DELAYS.

GLITCHES FROM TIME TO TIME. DURING PEAK TIMES OR AT TIMES OF SITE MAINTENANCE, CLUB OS SLOWS TO A CRAWL.

I love how easy it is to contact our members and have such an easy sense of communication. It is fully functional and makes our lives 10x easier as sales associates to be able to follow up with the members.

I wish that the follow up times wouldn't be so immediate. I will get the follow up notification sometimes as soon as the next day. I haven't found out how to change that yet instead of having to manually go in and change every single contact

Saves time and paper. Can do multiple schedules at once and it is great for repeating events. 15 minute time intervals are perfect for 45 min sessions -which is what we use here.

Doesn't work well on older Adobe platforms -I have an older Mac and have to use hubby's newer pc. It would be great to be able to use my own Mac .

It's very user friendly, and it is easy to navigate. I like that it keeps things organized for you.

A few times I have sent an email campaign and never saw my sent emails in the history, I actually ended up sending the same email twice which I did not like.....the history showed the sent email campaign the next day... (so there was a delay).

ClubOS has made following up with potential new clients easier and much more organized than how my job previous did things.

Some of the functions are not consistent, so teaching this software to colleagues can be lengthy and sometimes confusing for them.

Being able to have my schedule at my fingertips and quickly make changes when necessary; as a manager the ability to access client contacts is also very helpful.

The inability of the trainers to access that same contact info; they often need to make schedule adjustments with new members and can't do so away from the club.

It is very user friendly. I like the set up of how the schedules are and also how it is connected to our system so that we may locate members with ease.

This software does not have many cons, however the only thing I would change is to be able to get from point A to B without having to navigate so many screens.

I like that we get ping'd to follow-up with out leads. I also like that I can see the entire follow-up history.

No automatic campaigns for texting. Also, for the longest time there was not a good line of support for technical issues, and communication sucked. Now it's much better because the club has a rep who we talk to every time we need something. We can only email unless we set up a tele-meeting, so that's still a little slow, but it's a step up.

The presentation for memberships. Being able to look at other people's schedules to help the members that come/call in with questions.

Not knowing how to function it properly. additional training needed. Not efficient on the calls list and guests login management. How to set new leads.

I think it does a good job of the lead follow up with continued pop up in the list. I like the override feature and the transfer feather

I do not like that contact log from MBO do not sync and that cross regional members are going into the software. They should not.