Identifix

OEM database for automotive services and repair industry

Overall rating

4.2 /5
(46)
Value for Money
3.6/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support Software
3.9/5

78%
recommended this app
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46 Reviews

Jeffrey
Jeffrey
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Could not run our business without Identifix

Reviewed on 2023-11-27

We enjoy Identifix a lot more than we did Mitchell1.

We enjoy Identifix a lot more than we did Mitchell1.

Pros

Identifix allows us to pull labor hours easily. It also provides parts estimates and wire diagrams for tough jobs.

Cons

If Identifix could actually fix the car for us that would be great. Other than that there is nothing we do not like about Identifix.

Kyle
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Identifix Packs A Lot of Value

Reviewed on 2023-12-01

We are impressed with Identifix, and would recommend it be used, along with one other diagnostic...

We are impressed with Identifix, and would recommend it be used, along with one other diagnostic finding tool, in order to be the most accurate in service shops.

Pros

While not using Identifix for a very extended period of time (less than 6 months), our service department was very impressed with the product. The main functionality we used the product for was service work diagnositic estimates and recommendations. We would use another product, Mitchell1, and used Identifix synonymously to verify issues with vehicles. We were very impressed and the two products worked well together. Technicians can do a great job of imputing their own fixes into Identifix in order to verify concerns.

Cons

Identifix does not update as frequently as other products, and they have not changed their user interface in some time. Because technicians can enter their own fixes, sometimes the interface seems antiquated and jumbled.

fred
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

At one time 4 years ago and before it was great

Reviewed on 2024-02-22

A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is...

A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is practically worthless

Pros

all most every single car trouble I would look up I had tons of info

Cons

Now after covid the sight has been scrubbed of 80% of its info

Chris
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

One valuable tool

Reviewed on 2021-08-26

Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues...

Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues outweighs the cost of the subscription.

Pros

Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful.

Cons

Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker

Alternatives Considered

ALLDATA

Reasons for Switching to Identifix

The database of user submissions is vastly larger than other products
Sharon
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Identifix

Reviewed on 2019-08-21

I will continue to use the software because when it comes to fixing cars it is a great software for...

I will continue to use the software because when it comes to fixing cars it is a great software for mechanics to use for helping to troubleshoot.

Pros

The program integrates with my Invoicing software. It's easy to look up Repairs for most vehicles. It's gives what other mechanics have done to fix the problems.

Cons

It's not easy to maneuver around some of the other parts of the program. Not always easy to find what you are looking for.

Rocky
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Identifix Review

Reviewed on 2023-07-03

It's been helpful as a repair guide, and is handy for writing accurate estimates.

It's been helpful as a repair guide, and is handy for writing accurate estimates.

Pros

Ease of finding data for vehicles (maintenance schedules, repair diagrams, etc.)

Cons

No way to make invoices, only estimates.

ELIAS
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

been using now for a couple of years, works well when in a pinch. price is a little high in my...

Reviewed on 2018-06-21

Pros

i like that technicians can find test procedures quickly with a search bar, instead of searching manually with alldata

Cons

price is too high for use. system is getting better with factory manuals, wiring diagrams and other related criteria

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Quick fault to fix software with full management capabilities.

Reviewed on 2017-10-11

Pros

I like the quick search tab that allows us to search for like faults in so many cars. It really does cut time when testing.

Cons

Program is a little sketchy sometimes although it seems to be improving. I think it will be really good in the future.

Jesse
Jesse
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Good software

Reviewed on 2024-03-30

Pros

I like rhat you can use any device to login to it

Cons

I dont think like that it doesn't come with a real time diagnostic aystem

Verified Reviewer
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

We loved the detail and the ease of use!

Reviewed on 2018-03-31

Pros

We tried this software and loved how it helps diagnose specific problems when the codes are tricky to pin point!

Cons

It was a little glitch and had to restart a few times. Could be a little bit more user friendly for service writers, not just technicians.

Jim
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Information and more

Reviewed on 2019-08-23

Ease of use with a quick, accurate symptom based search function provides me with possible...

Ease of use with a quick, accurate symptom based search function provides me with possible solutions and the required test procedures to confirm a suspicion. Saves time and increases the accuracy of a repair.

Pros

The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle. Symptom search works well and minimizes search time. Test procedures, component information, wiring diagrams, TSB’s and recalls are all listed with the symptom to further increase ease of use and minimize wasted time searching for each item individually.
Sending a request for help within the program for assistance finding information is excellent. The help desk personnel who respond to help requests are prompt, helpful and very nice to deal with.

Cons

Parts and Labor Estimator fails to meet my needs. Searching for parts or labor functions sometimes fails to supply required information or results supplied are inaccurate.

Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions. Other maintenance schedules present all “Inspect” functions followed by all “Replace” functions which streamlines preparation leading up to the actual work by allowing me to see all items that need replacement and order parts accordingly before the tech receives the job.

stephaney
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

EVERYTHING..... ALL IN one place

Reviewed on 2022-06-23

Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get...

Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get their productivity up. And that means making more oney all around!

Pros

I LOVE Identifix. I no longer have to open half a dozen different windows to find information I need. I can find cars that have had the same issue, how to test that issue, diagrams and wiring for it and a list that shows what the most common fix is for that issue. ALL IN IDENTIFIX....GREAT PROGRAM

Cons

There are a couple things that could be a little easier. Many times specifications are not listed under SPECIFICATIONS. I have to search for them under testing info. It should be easier to find fuel pressure.

Patrick
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Super helpful tool for small repair shop

Reviewed on 2020-04-28

Pros

Identifix has saved us lots of money and time by helping pinpoint troublesome vehicle’s maladies. Identifix has paid for itself many times over.

Cons

The overall interface is a little “busy” but after getting used to it, it became pretty seamless.

Alternatives Considered

Mitchell RepairCenter

Switched From

ALLDATA
Nick
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Identifix is a valuable resource

Reviewed on 2020-04-23

Identifix helps us do the right maintenance on our customer's cars at the right interval. It has...

Identifix helps us do the right maintenance on our customer's cars at the right interval. It has also helped us figure out difficult hard to find problems on a few cars.

Pros

I like the maintenance schedule lookup feature. It makes it easy to determine what maintenance items we should be doing on our customer's car at any given time or mileage. The catch up maintenance and recall notices on the suggested maintenance is a great feature. I do like the ability to check the diagnostic trouble codes for most likely failures and tips from other technicians about testing protocols as well.

Cons

The layout of the home page is my least favorite feature. It's not as intuitive as it should be. I think the options to click on new car, maintenance, schedules, etc could be neater and easier to find.

Mike
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Real life fixes from automotive professionals.

Reviewed on 2017-07-09

Quick Diagnostics and repair information. Saved many headaches from unpublished repairs. The...

Quick Diagnostics and repair information. Saved many headaches from unpublished repairs. The ultimate "shortcut" software.

Pros

Easy to use with a wealth of information on most makes and models. This software has saved our shop hundreds of hours of diagnostics which makes us more money and saves the customer money. Has labor guides from multiple sources. Has OEM TSB's and repair information. This software has a wealth of information once you learn how to use it.

Cons

The price can fluctuate depending on your needs and who you talk to. Like any good business deal get it in writing. Charge your customers a fee for use and you will recover the costs.

Denise
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Identifix is an automotive repair shop necessity

Reviewed on 2017-04-14

My automotive repair shop uses Identifix daily. One of my favorite tools on this program is the...

My automotive repair shop uses Identifix daily. One of my favorite tools on this program is the ability to paste a vehicle's VIN number into the homepage, it effectively decodes the VIN and looks up the vehicle. Identifix comes in hand especially when we are dealing with a check engine light. The program shows us what the most common fixes are for a specific engine light code and provides detailed service information for the techs. My techs greatly appreciate the wiring diagrams and diagnostic tips from other shops.

Pros

This software provides a vast amount of vehicular repair information. I have been able to utilize this program on nearly every vehicle that comes into my shop.

Cons

I like everything about the software.

Odis
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Identfix can do exactly as the title states. Identify the problem and lead you to fixing it.

Reviewed on 2019-02-18

Identifix is my go to for all labor times, R & R procedures, Its vital in creating accurate...

Identifix is my go to for all labor times, R & R procedures, Its vital in creating accurate estimates for my customers

Pros

I like that you can search by vehicle malfunction and see reports from other users that have had the same problem and how they were able to solve the problem.

Cons

Biggest Con is the price. Its quite expensive and may not be for everyone if they do not have a shop that can justify the cost.

THOMAS
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A must have for auto repair buisness of all types and sizes

Reviewed on 2020-06-19

makes you an expert on any vehicle .. also maintenance schedules are extremely helpful

makes you an expert on any vehicle .. also maintenance schedules are extremely helpful

Pros

I like the fact that it shows "most likely" causes of complaints and trouble codes .. also you can call real time to an expert to discuss and guide you through a diagnosis and repair

Cons

they are always improving have on line guides

Frank
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Identifix Is a Must Have product

Reviewed on 2021-11-09

It is useful to identify pattern failures, TSBs, and recalls. It also has labor times and wiring...

It is useful to identify pattern failures, TSBs, and recalls. It also has labor times and wiring diagrams. It is a good product to have in the shop.

Pros

The ability to shorten the diagnostic time by pin pointing common pattern failures, causes, and testing steps.

Cons

Technicians often want to rely on it and they fail to do basic testing.

alex
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Love the help and resources this program provides

Reviewed on 2017-11-08

Pros

Love the help and resources this program provides. It is easy to use and if you need help using it or if the information that you are looking for is not there, you can always call to get help. Very quick and reliable

Cons

Our technicians use this program for help when needed, just don't like the fee when you need to talk to someone on the phone

Angela
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Great tool used daily in our shop

Reviewed on 2017-10-03

Pros

What I like most about Identifix is the knowledge that we can acquire through the program. We can use the endless information to streamline our workflow.

Cons

What I like least about Identifix is the fact that paid subscribers do not get to call into the hotline for free. I think it should be included in our monthly membership.

Shaun
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Your information MIGHT be in there, under hundreds of unrelated documents

Reviewed on 2018-10-08

Pros

Getting information from real-world technician notes is great! 'Nightmare vehicles' are where this system shines.

Cons

Regular maintenance and simple, day to day information is a horrible! WAY too much unrelated information.

Bryan
Bryan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Complete Repair Information

Reviewed on 2019-05-11

It was okay, it would work for anyone but did not have a good experience with customer service.

It was okay, it would work for anyone but did not have a good experience with customer service.

Pros

Identifix had most the information we needed in the moment.

Cons

Compared to Alldata they seem to have the same information with worse customer service. On hold forever. Would say Mitchell1 is superior to both.

Alternatives Considered

ALLDATA

Reasons for Switching to Identifix

It was not as familiar as Alldata and poor customer service.
brian
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Poor Customer Service

Reviewed on 2017-04-13

Will cancel your service without notice and when confronted about it our rep just stated sorry...

Will cancel your service without notice and when confronted about it our rep just stated sorry nothing i can do about it now. Been a customer for 4 years now.

Pros

Real life repair solutions

Cons

Everything

Robert
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Identifix helps

Reviewed on 2023-07-07

We use it to troubleshoot cars we do not work on all the time.

We use it to troubleshoot cars we do not work on all the time.

Pros

You can use to see if any other tech is having the same issue. Also to see what other techs used to fix issue.

Cons

Not always a fix for a vehicle, but still an avenue to fix a car.