Stripe Billing Reviews

We use this mainly for our MRR clients where we can set it up for the customer and forget it. Nice to not have to bill a customer every month.

I don't like that you cant pro-rate a month of service, this makes it difficult to keep billing dates consistent

I liked Stripe Bilings documentation and features the most. For documentation it's top notch, offing clear, easy to follow instructions and examples, really making an engineers life easier. The features Stripe Billing allows for are also industry standard and top notch.

Stripe does take a decent percentage of each transaction which can be hard to stomach, BUT in return you get a world class billing product, without having to worry about so many things yourself.

Responding to disputes is very simple, time-consuming but there isn't much that Stripe can do about that part

Having to download every conversation with a customer via PDF takes a lot of time

In my business, I have Stripe integrated with my scheduling software, so it basically runs in the background. And it's flawless.

I really can't think of a single gripe I have with Stripe.

Free processing for up to $1 million
Easily create multiple types of subscriptions
Great analytics
Easily integrated with accounting software and payment gateways

We have not had any problems as of this review to note.

Didn't like it. Too technical for a novice user, like myself. It was not user friendly for me.

Very technical, too advanced for a novice user.

We were using Stripe on-site which increased our conversion rate and had hold on recurring transactions but to compare the difference between on-site and Stripe Billing we integrated the Stripe billing and found that Stripe Billing increased our conversion than the previous Stripe on-site integration. Stripe billing provides built-in dunning management.

You loose the complete control of recurring transactions and have to use Stripe dashboard to update the recurring transactions.

I use this product for the squarespace website and it's so easy to use! It gives me all my sales information and it's very clear when I'll get paid out.

Only downside is they take a transaction fee however it's really not that much so it's no big deal. Great asset for my website

Exceptionally easy to use, great fees compared to competition

You cannot use Striped alone, but rather integrate with a third party to be able to bill your client. Havings said that there are so many integrations available that this does not really represent an issue

We managed to deploy this tool very easily and it allowed us to establish subscription prices to our products with one-time add ons. Very satisfied with it.

We would like for it to have a payment plan with a set number of payments with start and end dates, also doesn't have the most intuitive User Interface.

I like that I can use it directly as well as integrate it with my own point of sale system. I used to have to pay for a software that could do both one time payments and automatic recurring subscriptions but this beat them out. I work mostly from my computer and its easy to get into and if I can't remember how to do one functions I can easily get what I need from their support forums or support chat.

Only thing this won't do is notify me if a payment doesn't go through, but there is a quick fix for that. I just use zapier and now I receive an email notification if that happens. Oh and I had a chargeback once I'd like to see an option to upload multiple documents for disputes not just one. I get that there is only so much file size available in messages plus my contract took care of that issue.

They take privacy in a very serious way. And they know their product is used mostly by developers, so their site has plenty of support, examples forums and every kind of resource that makes it easier for developers to implement payments on any platform. Also, they have options to manage clients and subscriptions that can be billed for in a fixed period of time, give them free trials, etc. Their commissions aren't the cheapest, but I consider they aren't also very expensive.
Another thing that we liked is that they keep developing their offer, like accepting payments via convenience stores (currently in beta while i'm writing this review)

It has a big learning curve. At first it's difficult to get familiar with all the concepts they use for their different parts of the process, I wasn't able to find a simple tutorial on their site (found some in external sites).

I like that I can take payments via my ecommerce website.

I cannot input a custom note to the customer. I have to have too much info to run a credit card such as billing address. This is very cumbersome. I need to have a credit card swipe to bypass having to key in a lot more info. I have asked customer service about this and they say someone will call to discuss but that has never happened

It is more reliable than PayPal for business use. I haven't had any account freezes yet (which had become an issue with PayPal).

The user experience could definitely use some work. The interface is a little tricky to navigate.

Stripe is very straight forward when it comes to making online payments. Stripe charges a flat fee for accepting online credit card payments. The company has excellent developer tools, predictable flat-rate pricing, advanced reporting tools, integrates properly with Xero accounting software. excellent marketplace tools, exceptional subscription tools, multi-currency support and its ideal for international merchants. Stripe offers secure transactions, easy to use reporting features and consistent service.

It’s UI could be improved. There isn't a clear breakdown of fees when it comes to volume discounts. There is no automatic tax assistance. This is the most important one for us. Stripe allows you to define tax rates for customers that need to process complex tax scenarios like collecting VAT or GST, but your software team must build out the infrastructure to support appropriate collection. In the future, I hope Stripe improves its built-in tax support.

I think it's great that this software allows you to create and customise a wide variety of invoice types - It takes a lot of the maths out and gives me less room for small mistakes that can really add up.

While I do understand the pricing model, I wish that there was a flat rate to use it instead of essentially charging exactly what PayPal does.

Stripe is the most reliable subscription billing service in the game. If you have lots of subscriptions that you need charged / processed, then make sure to use stripe because they will make your processes simple, customized, and most importantly secure

I do wish that, if and when a credit card does not process through because of human error entering info wrong, all the card would not disappear. This is likely a security measure, however would make the user experience better.

We use Stripe billing everyday to process payments, and handle disputes.

One thing I do not like about this program is when it comes to our disputes. If we are to lose a dispute, we do not receive information as too why. It would be extremely helpful and beneficial to our company if we knew that information for future disputes etc.

I like that for the most part, I don't have any issues with processing payments.

No ability to issue partial refunds is a bit frustrating at times.

This software is great for setting up payment plans and reoccurring payments, it will collect payment and send the client an invoice

The only bit about this software that is frustrating is that it takes a while for the money to arrive in your bank.

I like that they send tax statements often, and logging in and navigating their system is incredbily easy.

There was quite a lag in payment delivered, but they have recently fixed this.

Very easy to set up and a suite of powerful features.

Less advanced features than some subscription management platforms, but then much much lower costs too.

Stripe has been working on a solid subscription API for years, and their continued investment into Billing has been super helpful for us - we can easily set up a wide variety of one-time, recurring, and multi-plan subscriptions for our customers.

Very small nit, but when they first rolled out the product, pricing for existing customers was initially unclear, but the team immediately addressed that.

Convenient way to accept payments worldwide at a fraction of what requested by other platforms

No issues. Integration was smooth and Stripe never created any issue with payments

Stripe is just the best tool for accepting payments. Integration is super-easy, with powerful and well-documented API. Stripe is de-facto the standard when it comes to accepting payments online

Lack of support for PayPal payments is the only issue that we've seen. Apart from that, Stripe is super-reliable and very developer-friendly