Stripe Billing Reviews

I like that I can use it directly as well as integrate it with my own point of sale system. I used to have to pay for a software that could do both one time payments and automatic recurring subscriptions but this beat them out. I work mostly from my computer and its easy to get into and if I can't remember how to do one functions I can easily get what I need from their support forums or support chat.

Only thing this won't do is notify me if a payment doesn't go through, but there is a quick fix for that. I just use zapier and now I receive an email notification if that happens. Oh and I had a chargeback once I'd like to see an option to upload multiple documents for disputes not just one. I get that there is only so much file size available in messages plus my contract took care of that issue.

They take privacy in a very serious way. And they know their product is used mostly by developers, so their site has plenty of support, examples forums and every kind of resource that makes it easier for developers to implement payments on any platform. Also, they have options to manage clients and subscriptions that can be billed for in a fixed period of time, give them free trials, etc. Their commissions aren't the cheapest, but I consider they aren't also very expensive.
Another thing that we liked is that they keep developing their offer, like accepting payments via convenience stores (currently in beta while i'm writing this review)

It has a big learning curve. At first it's difficult to get familiar with all the concepts they use for their different parts of the process, I wasn't able to find a simple tutorial on their site (found some in external sites).

I like that I can take payments via my ecommerce website.

I cannot input a custom note to the customer. I have to have too much info to run a credit card such as billing address. This is very cumbersome. I need to have a credit card swipe to bypass having to key in a lot more info. I have asked customer service about this and they say someone will call to discuss but that has never happened

Powerful invoicing system
Recurring Payments capabilities
Great graphical dashboard
Top-notch customer support

The fees might be any lower than they are. 2.9% plus $0.3 plus 0.5% per recurring payments, increase the prices considerable, without counting on the federal taxes.

Stripe is easy to use and set-up in a variety of apps. I can easily intergrade Stripe on registration form or event.

Unless you pay for a plan, customers can register but can bypass payment; leaving the accounting to follow up with individuals who did not have a Stripe account to collet another form of payment.

It's easy to set up products, coupons, pretty much all the choices I need to make my clients experience easy & simple

Wish they had an app, that would make my job easier to collect my money from one place only.

Easily manages my memebrship direct debits. Can also use for events and retail sales

Would like feature to debit Australian bank accounts - BSB and Account rather than only credit cards

Stripe within my business its a winner. From its ease of use to it integrations

I would not say that there is anything i am not happy with

I wanted an option for clients to be able to pay online. I don't use it for a lot of clients, so wanted something that could be used occasionally but not have to pay a monthly subscription or exorbitant fees. I have been very happy with this solution.

I can't comments as I am happy with it so far, and am aware I have not utilised all the features.

I really like how organized it is! From the dashboard to pulling up individual clients' profiles. History checking is great too making sure we don't miss any payments made whether they went through or got declined. Updating subscription with proration charge calculation is also very helpful -- one feature we didn't have from our previous vendor.

I would say I am have not tried adding a note to a specific charge or transaction-- it would have been nice to have this feature added in the future as it will be easier to back track why a certain amount was charged if there's an inconsistency with the regular pricing. This would really make a difference rather than going back and forth with our CRM to check for notes.

Stripe is very straight forward when it comes to making online payments. Stripe charges a flat fee for accepting online credit card payments. The company has excellent developer tools, predictable flat-rate pricing, advanced reporting tools, integrates properly with Xero accounting software. excellent marketplace tools, exceptional subscription tools, multi-currency support and its ideal for international merchants. Stripe offers secure transactions, easy to use reporting features and consistent service.

It’s UI could be improved. There isn't a clear breakdown of fees when it comes to volume discounts. There is no automatic tax assistance. This is the most important one for us. Stripe allows you to define tax rates for customers that need to process complex tax scenarios like collecting VAT or GST, but your software team must build out the infrastructure to support appropriate collection. In the future, I hope Stripe improves its built-in tax support.

I used Stripe to manage Saas recurring billing with a few unique models, and it handled each of them after some integration work. It is a very product/business friendly tool that makes it easy to spin up new SKUs/products, discount dynamically, and analyze your sales. Stripe also integrates masterfully well with other reporting tools. I appreciated the work they put into automatically handling security and authentication as well, as it eased the burden on development.

Stripe can be hard to implement without at least some domain expertise on the team, and if your model is non-traditional. Doing things like highwater billing or multi-SKU billing on software utilization (seats vs. instances) can be a real challenge, and require coding on your side to roll up the right numbers. However, these are edge cases, and the core product works exactly as described.

Eas of use, and having a mobile app made it much easier to track payments

there are some features that need technical knowledge to be implemented, like: "Update billing info Form"

Excellent customer service, top notch! Detailed help (too difficult for me in most cases). Seems like the most reliable and security conscious, which is why I think all the course hosting platforms are using them.

They will process your customer's credit card, but you have to install a shopping cart. You can do this in multiple ways. I thought it was very very difficult to figure out which way is best. They have a shopping cart that has less features than competitors, and they also have another one that you have to be very technical to install. Stripe Checkout wouldn't install on my hosting provider for my website because their software is 7 years outdated. So I had to find someone else's checkout. No choice. Stripe has a list of checkout, carts, etc. But they are all mixed together. The one I chose from their list was not good, so I don't think they check them out very much.

We were using Stripe on-site which increased our conversion rate and had hold on recurring transactions but to compare the difference between on-site and Stripe Billing we integrated the Stripe billing and found that Stripe Billing increased our conversion than the previous Stripe on-site integration. Stripe billing provides built-in dunning management.

You loose the complete control of recurring transactions and have to use Stripe dashboard to update the recurring transactions.

We use this mainly for our MRR clients where we can set it up for the customer and forget it. Nice to not have to bill a customer every month.

I don't like that you cant pro-rate a month of service, this makes it difficult to keep billing dates consistent

How easy it is to integrate with e-commerce. I've used it for 2 websites I've designed for selling service products. It's completely seamless, and depending where you integrate, the reporting can be done from the platform. In my case that's Squarespace.

Once a client forget their password and the process of recovering the account was long and difficult.

If Paypal would not be that integrated everywhere I would only use Stripe.

- modern dashboard
- easy to find your way around
- easy to find things
- great API integrations
- except any credit cards
- a little better fees than Paypal
- the option to withdraw the money with Instant Payout for as little as 1% of the payout amount
- ability to have a customized online storefront at no cost
- very good friendly and carrying support via chat available 24/7 and responding immediately

Not many Cons except in some cases you may need some developers skill but the Stipe support is always there to help you till you're all set

It was easy to use, i likes the emailed statements after each closing day. it had a great work flow to it

No cons really the support staff was great never a problem no wait time on the phone an always got the answer i needed

Stripe is the most reliable subscription billing service in the game. If you have lots of subscriptions that you need charged / processed, then make sure to use stripe because they will make your processes simple, customized, and most importantly secure

I do wish that, if and when a credit card does not process through because of human error entering info wrong, all the card would not disappear. This is likely a security measure, however would make the user experience better.

This has been such a great software to use to collect all the payments from our customers. It is easy and reliable, and very transparent.

Honestly, we haven't found anything that we don't like about this software, it has worked well for us from day 1.

We use Stripe billing everyday to process payments, and handle disputes.

One thing I do not like about this program is when it comes to our disputes. If we are to lose a dispute, we do not receive information as too why. It would be extremely helpful and beneficial to our company if we knew that information for future disputes etc.

I think it's great that this software allows you to create and customise a wide variety of invoice types - It takes a lot of the maths out and gives me less room for small mistakes that can really add up.

While I do understand the pricing model, I wish that there was a flat rate to use it instead of essentially charging exactly what PayPal does.

I liked Stripe Bilings documentation and features the most. For documentation it's top notch, offing clear, easy to follow instructions and examples, really making an engineers life easier. The features Stripe Billing allows for are also industry standard and top notch.

Stripe does take a decent percentage of each transaction which can be hard to stomach, BUT in return you get a world class billing product, without having to worry about so many things yourself.

I use this product for the squarespace website and it's so easy to use! It gives me all my sales information and it's very clear when I'll get paid out.

Only downside is they take a transaction fee however it's really not that much so it's no big deal. Great asset for my website