---
description: Detailed reviews on Salesforce for Retail based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Salesforce for Retail with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce for Retail Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Apparel Management Software](/directory/128/apparel-management/software) > [Salesforce for Retail](/software/2046027/salesforce-retail-crm)

# Salesforce for Retail

Canonical: https://www.getapp.ca/software/2046027/salesforce-retail-crm

Page: 1 / 2\
Next: [Next page](https://www.getapp.ca/software/2046027/salesforce-retail-crm?page=2)

> Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.
> 
> Verdict: Rated **4.5/5** by 12 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 12 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Salesforce Retail CRM is offered across four pricing plans outlined below.
Essentials: $25/user/month (billed annually)
Professional: $75/user/month (billed annually)
Enterprise: $150/user/month (billed annually)
Unlimited: $300/user/month (billed annually)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese
- **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Malaysia, Mexico, Netherlands, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Behavioral Targeting
- CRM Software
- Campaign Analytics
- Communication Management
- Contact Management Software
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Discount Management
- Display Ad Management
- Email Marketing Software
- Forecasting
- Interaction Tracking
- Inventory Management Software
- Inventory Optimization Software
- Inventory Tracking
- Lead Management Software

## Integrations (2 total)

- Gmail
- Microsoft Outlook

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Apparel Management Software](https://www.getapp.ca/directory/128/apparel-management/software)

## Related Categories

- [Apparel Management Software](https://www.getapp.ca/directory/128/apparel-management/software)
- [CRM Software](https://www.getapp.ca/directory/230/crm/software)
- [Customer Loyalty Software](https://www.getapp.ca/directory/204/customer-loyalty/software)
- [Customer Data Platform Tools](https://www.getapp.ca/directory/1425/customer-data-platform/software)
- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)

## Alternatives

1. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4451 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews)
3. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6964 reviews)
4. [Bigin by Zoho CRM](https://www.getapp.ca/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews)
5. [Kylas Sales CRM](https://www.getapp.ca/software/2052749/kylas) — 4.8/5 (573 reviews)

## Reviews

### "Sales for Profit go for Salesforce Retail CRM" — 5.0/5

> **Tapiwa** | *November 23, 2021* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: Selling support tools, analysis and report feedback tools with live feedback or current activities of the company
> 
> **Cons**: Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce  CRM

-----

### "How Salesforce retail CRM is better than its competitors" — 4.0/5

> **Aman Preet** | *July 13, 2022* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.
> 
> **Cons**: Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.
> 
> Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.

-----

### "Engage customers and earn loyalty" — 4.0/5

> **Raúl** | *July 4, 2022* | Marketing & Advertising | Recommendation rating: 7.0/10
> 
> **Pros**: You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.
> 
> **Cons**: The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.

-----

### "A must try Love it \!" — 4.0/5

> **Gabriel** | *April 25, 2025* | Civil Engineering | Recommendation rating: 10.0/10
> 
> **Pros**: For me it has been one of the best rewards program for retail and I have been in the industry for a long time.
> 
> **Cons**: I really dont have any cons about the program. It was easy to use since the very first day.
> 
> My experience has been short of amazing. I always tell others I meet who are in the same line of work that this is a must have.

-----

### "Salesforce and it's benefits" — 5.0/5

> **Adhya** | *August 22, 2022* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: Dashboards, Display Ad management and recommendations
> 
> **Cons**: Email marketing as I have not explored it much
> 
> My overall experience is superb as it is easy to use and beginner friendly

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.ca/software/2046027/salesforce-retail-crm?page=2)

## Links

- [View on GetApp](https://www.getapp.ca/software/2046027/salesforce-retail-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/retail-consumer-services-software/a/salesforce-retail-crm/> |
| en-AE | <https://www.getapp.ae/software/2046027/salesforce-retail-crm> |
| en-AU | <https://www.getapp.com.au/software/2046027/salesforce-retail-crm> |
| en-CA | <https://www.getapp.ca/software/2046027/salesforce-retail-crm> |
| en-GB | <https://www.getapp.co.uk/software/2046027/salesforce-retail-crm> |
| en-IE | <https://www.getapp.ie/software/2046027/salesforce-retail-crm> |
| en-NZ | <https://www.getapp.co.nz/software/2046027/salesforce-retail-crm> |
| en-SG | <https://www.getapp.sg/software/2046027/salesforce-retail-crm> |
| en-ZA | <https://www.getapp.za.com/software/2046027/salesforce-retail-crm> |
| nl | <https://www.getapp.nl/software/2046027/salesforce-retail-crm> |
| nl-BE | <https://www.getapp.be/software/2046027/salesforce-retail-crm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Salesforce for Retail","description":"Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.\n\nThe platform enables administrators to conduct marketing campaigns and analyze performance reports to share personalized promotional offers with customers. Salesforce Retail CRM lets individuals utilize omnichannel order management capabilities to streamline selling and purchasing operations on a unified interface. Technicians can also interact with clients via various communication channels including SMS, social networking sites, mobile applications, and live chat.\n\nSalesforce Retail CRM lets businesses view holiday calendars and analyze trends to forecast shopping behavior and pre-plan discounts. Managers can also track clients’ browsing activities and order history to personalize the shopping experience via push notifications and emails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59b91958-2503-4064-aabc-5a526c887a21.png","url":"https://www.getapp.ca/software/2046027/salesforce-retail-crm","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/2046027/salesforce-retail-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":12},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Apparel Management Software","position":2,"item":"/directory/128/apparel-management/software","@type":"ListItem"},{"name":"Salesforce for Retail","position":3,"item":"/software/2046027/salesforce-retail-crm","@type":"ListItem"}],"@id":"https://www.getapp.ca/software/2046027/salesforce-retail-crm#breadcrumblist"}]}
</script>