DoorLoop Reviews

Definitely the ease of use. Our last software took us months to figure out, and cost a fortune for training. After a few painful years, we finally made the switch because they didn't have certain features we wanted that doorloop offered. To say the software is easy to use is an understatement. We only needed two training sessions (an hour each), and felt like we were proficient enough to get going. What took months before, not only took a matter of days. It definitely took the pain out of migration and training.

I'm still waiting for the Zapier integration to be fully connected with all the apps so we can start doing some automation with our other programs.

I was drawn in by the aesthetic and features of the platform, captivated by the intuitive, simple, and effective features, and wow'ed by the above and beyond customer service.

I was previously using quickbooks and it was a little clunky and relative overkill for what we needed out of our accounting software. This simplified the process while consolidating the management side of what we needed. Having multiple properties across multiple LLCs manageable from one screen is already a big time saver.

Most of the features that are missing are currently being added. One things I would be interested in seeing is a way to pull information from receipts to auto populate into bill pay fields (though, I realized this is a feature that is a bit more complicated to add). The fact that you can attach photos and documents to each bill satisfies that for me.

The product was easy to use when it worked right kept all the information together that was needed
If it would keep the numbers correct it would have been a great program. It does not work for me. They need more training on the program and better communication.

The software did not keep the records correct and you could not delete anything unless you call someone.

We needed an all in one solution for residential, commercial, short term, and construction projects. Although DoorLoop isn't made for some of these, it was very easy to implement their features for all of our needs (Their task tracking and accounting are super helpful in project management)

Seems like there are some small features that they don't have that would be very useful. For example, no short term rental feature, only month to month or fixed term leasing periods.

It comes down to service. Our previous provider lacked quality customer service. Doorloop is a breath of fresh air. They truly go out of their way to make this product the best it can be and to assist in training. The ENTIRE team is amazing. Special kudos to [SENSITIVE CONTENT] who consistently overcome hurdles we have faced and make this product perfect for our organization. [SENSITIVE CONTENT] makes is clear on a daily basis that his job doesn't stop with sales, he has become like a friend and he goes out of his way to be helpful! [SENSITIVE CONTENT] is the best, always sticks to his promises and figures out new ways to impress us on a daily basis!

Onboarding with a new software after 8 years with our previous company was tough, but Doorloop went above and beyond to walk us through every step and make it so much easier.

It has been an absolute pleasure working with DL. Very well thought off software. The accounting modual definitely beat QB and I am a heavy user of QB. Having everything in one place make it very easy to manage the accounting aspect of PM but also other type of work that I do. I am currently using this software for some of my loan management for example and I cant wait until they open up the API and allow for some customizations because at the point this can even replace my CRM

Need open API's pleasse and intergrations, also the ability to customize some of the fields. For example would be amazing if we can rename some of the tabs. One last thing, please allow us to upload an attachment to payments it just seems like an easy fix

The UI is very intuitive and the features cover most of the necessary aspects of owning and managing a rental property.

Communication with the tenants. I like the ability to make announcements, but it would be even better to have threaded discussions with the tenants where the communication can be tracked and referenced later. The other piece that is missing is connecting with Furnished Finders [SENSITIVE CONTENT] for posting rentals and managing communication. The mid-term furnished rental market is not being served by any property management software. We require a blend between short-term and long-term features. Everyone is going after short-term (AirBNB) and long-term. There is a huge market for this and a giant void.

Incredibly easy to use and outstanding extremely fast support

Would like to see after hours support, would like a “go back” button to click, awaiting Spanish version

Affordable, 24/7 live support, the friendly interface as you get an Iphone.

The bank account connecting feature needs to be improved, and looking forward to the feature for the maintenance team to assign them the work orders, get the time sheets, and wait for the tenants' build-in answering service.

It is very user-friendly and flows nicely. It allows we to visualize all aspects of our business in a cohesive way and helps me to stay organized and keep track of our expenses.

I wish there weren't different tiered brackets with higher associated fees. Even the basic plan is a bit much for our budget and we don't get access to phone support and additional features.

I have known many of the founders for several years and they have an impressive record of successful ventures, so I was lucky enough to get invited for an early access trial. So far I've found it to be incredibly intuitive, easy to use and above all the speed with which I can generate my reports is incredible. From a tenant perspective, the portal has greatly improved my communication and allowed me to easily track maintenance requests submitted by my tenants. I'm excited to grow with the product and already see huge benefits implementing this into my business.

As I noted, I'm one of the first users to gain access to the system so it's still missing some small features, however after speaking with their support team, even the smallest functionality I will need for my business is on their roadmap to be released over the next couple of quarters.

The support team from Doorloop is the very best in the business. They are always there, even when they are closed! I am impressed beyond words at how fast, friendly and smart they are. If you are working on an issue at 10 at night, you will have help by the next morning. If you wish you could do something beyond the software’s capacity, they will review the thought and if feasible the programmers get on it, and you’ve got it. They help correct your mistakes too, so the boss doesn’t see your stupidity!

Sometimes I get confused about where a certain feature can be found and I have to mess around. I think that is me, not the program. Some features I use more than others so it is just from a learning curve.

I really appreciate how intuitive the software is and that there are multiple ways to get to the same place. The way the different features connect to others allow for efficient use of both time and effort for all users. Even if they are accessing through the app. This is well thought out and designed software.

The hardest part has been vocabulary - some items a called something different than what we call them and getting that lined out was a challenge.

We fired our property manager and looked for the best software solution for managing our properties. I had a long checklist because we had used Appfolio in the past… DoorLoop was the stand out best solution! It has all the functions of pricey management software at an affordable price and the customer service cannot be beat!

We are still learning the software and have not used all of the integrated functions yet. No complaints!

I like having all of my contracts and client background information in one place. My clients have the option to pay on-line and post maintenance requests. Reconciling debits and credits are straight forward. I have been able to make changes easily as my business needs have changed. Reliable tech support and easy to follow written instructions to common problems online. Ability to add additional administrators to access information and setting up recurring payments is also helpful.

Integration with my business was easy with the help of online pre-scheduled meetings with Doorloop technicians.

The training, onboarding, migration, and support. Getting started couldn't have been easier thanks to them holding our hand and walking us through the entire process. Switching from appfolio was no easy task, but they made it as quick and painless as possible.

They don't have every bell and whistle yet, but then again, we never really used them before either. This product is way more intuitive and user friendly since it hasn't been cluttered yet with an endless amount of features that no one uses.

I like how esthetically pleasing the software looks. Once in, it is easy to navigate and just on click away from going back to where you started. I also like that I can go to different area's within each section to seamlessly make my way through the Platform.

I wish there was a way to receive a payment without having to request then deposit payment in the scenario of backtracking data for a new property.

Definitely the technology of the entire platform. Being a property manager who dabbles in software development, I wanted a software that used the latest and great tech stack that was fast, responsive, mobile-friendly, and could keep up with our needs as we scale the business and our portfolio.

API documentation could be improved, but I figured it out.

This software had everything that I needed with a lot of additional features that I didn't realize I was missing.

I can't seem to find any cons to this software whatsoever. All of the features are very simple and user friendly.

The onboarding was very simple. Everything you need is in one place! There is a small learning curve, like there is with any other software, but once you use it for a little bit it's super easy and intuitive. I love that it will send out rent reminders automatically and tenants are able to pay rent through their own portal. It shows on the dashboard still owes rent. Much more efficient than tracking through Excel. It is also easy to track your income and expenses.

No cons that I am aware of. Everything has been great!

[SENSITIVE CONTENT] was an absolute superstar, I had previous support before with the same questions and the person was unable to help me. At the 30 minute mark this initial person bolted out like the Flash. [SENSITIVE CONTENT] on the other hand stayed 30 minutes past the time to ensure that I had all my questions answered and that Doorloop was reflecting the correct assets in my accounts.

Last person was potato. And the people in the chat are also not much help. Specially since they cant call you and you have to try and explain complex issues over chat. Never ends well.

The main reason we chose Doorloop is because we were spending too much time manually creating leases and renewals in microsoft word. Our staff was getting bogged down and couldn't keep up with the work so we urgently needed a program to help us automate as much as possible. Now we've setup templates and workflows to automate our leasing process, from sorting through our prospective tenants, to sending online calendars to schedule walkthroughs, to screening tenants, to renters insurance, and more. It's saved us a considerable amount of time so far.

Not every single thing is able to be automated yet, but I put in some suggestions and it seems like it's moving in the right direction. Like everything else, setup takes a bit of time, but after it's all done, we are saving much more time and getting more work done with the same amount of staff.

The ease of deployment within DoorLoop was fabulous. We were able to get up and running in literally days. The functionality for end-users is highly intuitive. Customer service at DoorLoop is unprecedented in their responsiveness and thoroughness when dealing with issues - large or small. I also appreciate the extreme willingness to listen to what users need and actually develop the product further.

The only "con" with our time in using DoorLoop is it IS a newer company/program. So some of the functionality is still being developed. That being said, I have yet to make a dev request and be told "no" - DoorLoop really listens to what is needed AND tries to understand why.

This was exactly what we were looking for in terms of office leasing, building management, and prospecting. Since we manage numerous buildings, we really liked the ability to have separate logins for each building with separate tenant portals, logos, designs, and more.

Nothing at the moment, but we’re still fairly new and learning the program.

The ease of organizing prospects and tenants.
Collecting rents and alerts and announcements

I would like to see lease renewals linked to tenants emails and alerts sent to tenants when renewals are coming due.
Would also like to see rents and security deposits able to be directly deposited into operating and escrow deposits as directed.