DoorLoop Reviews

I have known many of the founders for several years and they have an impressive record of successful ventures, so I was lucky enough to get invited for an early access trial. So far I've found it to be incredibly intuitive, easy to use and above all the speed with which I can generate my reports is incredible. From a tenant perspective, the portal has greatly improved my communication and allowed me to easily track maintenance requests submitted by my tenants. I'm excited to grow with the product and already see huge benefits implementing this into my business.

As I noted, I'm one of the first users to gain access to the system so it's still missing some small features, however after speaking with their support team, even the smallest functionality I will need for my business is on their roadmap to be released over the next couple of quarters.

ease of use is probably the biggest pro.

Not a fan of the Billing software, it's like a black hole where details disappear in reporting.

After a small learning curve implementing, this software has been very easy. I love that my tenants can go online to see their current balance, and pay automatically.

I wish there was a way to be able to view in one area who has paid their rent versus unpaid.

Features in the program are easy to use and understand. The customer service is amazing and they are always quick to respond. Its made my life easy to see rents come in and to pay vendors right away

There's nothing yet that i have seen that I don't like

user interfacecustumer servisedetailed organizeda pleasure working on daily basis

When connecting bank accounts via plaid, entering transactions is a bit of a pain, it should be a option to auto-recognize transactions and bulk entries.

This software does just about everything you need for managing your property and you can keep you identity private which is great. Saved us a tone vs using a PM company. Would definitely recommend.

I would love to see an in-app email function that owners/PMs can use to have 2-way communication with tenants. As of now, there is no method I'm aware of that you can have 2 way communication. You can send announcements but tenants can't respond directly. If there is a maintenance request that's been submitted, then you can have a two way dialogue. I'm sure they'll add this feature moving forward which would be super helpful. For now, I just set up a separate email address to communicate to tenants.

training with [sensitive content hidden] he is very knowledgeable [sensitive content hidden] is good trainer

take forever to get training and answer on the chat

The simple format of the software and ability to quickly find and process what is needed to be done.

Not much to dislike about the software. At times the app on cellular devices and computer lack same production as url page.

communication tab and that tenants can make payments using the app.

there is nothing I don't care for about door loop

It has been an absolute pleasure working with DL. Very well thought off software. The accounting modual definitely beat QB and I am a heavy user of QB. Having everything in one place make it very easy to manage the accounting aspect of PM but also other type of work that I do. I am currently using this software for some of my loan management for example and I cant wait until they open up the API and allow for some customizations because at the point this can even replace my CRM

Need open API's pleasse and intergrations, also the ability to customize some of the fields. For example would be amazing if we can rename some of the tabs. One last thing, please allow us to upload an attachment to payments it just seems like an easy fix

Ease of use, quick set up, integrated accounting system, external and internal payments.

Accounting can and recurring payments accounting (I.e. section 8) can be a bit tricky.

The main reason we chose Doorloop is because we were spending too much time manually creating leases and renewals in microsoft word. Our staff was getting bogged down and couldn't keep up with the work so we urgently needed a program to help us automate as much as possible. Now we've setup templates and workflows to automate our leasing process, from sorting through our prospective tenants, to sending online calendars to schedule walkthroughs, to screening tenants, to renters insurance, and more. It's saved us a considerable amount of time so far.

Not every single thing is able to be automated yet, but I put in some suggestions and it seems like it's moving in the right direction. Like everything else, setup takes a bit of time, but after it's all done, we are saving much more time and getting more work done with the same amount of staff.

It is very user-friendly and flows nicely. It allows we to visualize all aspects of our business in a cohesive way and helps me to stay organized and keep track of our expenses.

I wish there weren't different tiered brackets with higher associated fees. Even the basic plan is a bit much for our budget and we don't get access to phone support and additional features.

I have a small operation of rentals, and I've always struggled with softwares out there. Either they were too complicate, or too expensive for my needs. I came across Doorloop, and I had a few questions in the beginning, but the support staff were extremely helpful and got me going relatively quickly. Once I got those questions answered, I was off to the races!It's the support staff honestly that are the biggest pro in this whole thing. They are great!

I had a minor issue setting up a template in Doorloop, that was completely my fault. However, the support folks got me on a call and was able to remedy me in 2 minutes.

[SENSITIVE CONTENT] was an absolute superstar, I had previous support before with the same questions and the person was unable to help me. At the 30 minute mark this initial person bolted out like the Flash. [SENSITIVE CONTENT] on the other hand stayed 30 minutes past the time to ensure that I had all my questions answered and that Doorloop was reflecting the correct assets in my accounts.

Last person was potato. And the people in the chat are also not much help. Specially since they cant call you and you have to try and explain complex issues over chat. Never ends well.

The ease of organizing prospects and tenants.
Collecting rents and alerts and announcements

I would like to see lease renewals linked to tenants emails and alerts sent to tenants when renewals are coming due.
Would also like to see rents and security deposits able to be directly deposited into operating and escrow deposits as directed.