DoorLoop

4.8 (335)
Save time, make more money and grow your portfolio.

Overall rating

4.8 /5
(335)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support Software
4.9/5

98%
recommended this app
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335 Reviews

Izhak
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Incredible reporting and robust accounting

Reviewed on 2020-12-13

Pros

I have known many of the founders for several years and they have an impressive record of successful ventures, so I was lucky enough to get invited for an early access trial. So far I've found it to be incredibly intuitive, easy to use and above all the speed with which I can generate my reports is incredible. From a tenant perspective, the portal has greatly improved my communication and allowed me to easily track maintenance requests submitted by my tenants. I'm excited to grow with the product and already see huge benefits implementing this into my business.

Cons

As I noted, I'm one of the first users to gain access to the system so it's still missing some small features, however after speaking with their support team, even the smallest functionality I will need for my business is on their roadmap to be released over the next couple of quarters.

Alternatives Considered

Propertyware

Reasons for Choosing DoorLoop

The reporting was the biggest draw for me as being able to get a quick and clear picture of everything that's going on is vital for me to be successful

Switched From

Yardi Breeze

Reasons for Switching to DoorLoop

The detailed accounting system was a huge part of why I decided to go with DoorLoop as it means I no longer have need for QuickBooks
Victor
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to use interface

Reviewed on 2023-09-14

It's made my job a lot easier.

It's made my job a lot easier.

Pros

ease of use is probably the biggest pro.

Cons

Not a fan of the Billing software, it's like a black hole where details disappear in reporting.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

No Training on the program

Reviewed on 2022-05-11

I called to get help on the program was not working properly. They told me I had to upgrade the...

I called to get help on the program was not working properly. They told me I had to upgrade the account. In order to help me. Then he wrote back and told me he hasn’t heard from me and he was going to close out my account after they have already collected the money! Don’t use [SENSITIVE CONTENT]!
I have never been treated so rude from this company. I always used [SENSITIVE CONTENT] and he was always very helpful!

Pros

The product was easy to use when it worked right kept all the information together that was needed
If it would keep the numbers correct it would have been a great program. It does not work for me. They need more training on the program and better communication.

Cons

The software did not keep the records correct and you could not delete anything unless you call someone.

Response from DoorLoop

This is clearly a fake review and we have submitted a ticket with Gartner to remove it. We always offer unlimited free support and training to anyone regardless of what plan they're on, even if they're not a paying member yet. Why would we tell a paying customer we are going to close their account if they are paying us? Nothing makes sense in this review for a reason, because it's not real.

Matt
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Property Management Software

Reviewed on 2023-06-07

Hands-down, the best part about doorloop is their customer service. I’ve done a few zoom calls or...

Hands-down, the best part about doorloop is their customer service. I’ve done a few zoom calls or emails with numerous people at their company, and every single one is polite and professional.

Pros

After a small learning curve implementing, this software has been very easy. I love that my tenants can go online to see their current balance, and pay automatically.

Cons

I wish there was a way to be able to view in one area who has paid their rent versus unpaid.

Alternatives Considered

QuickBooks Desktop Pro

Reasons for Choosing DoorLoop

Their company was closing its doors.

Reasons for Switching to DoorLoop

DoorLoop was more of a rental property management company than just an accounting software.

Response from DoorLoop

We sincerely appreciate your wonderful feedback about DoorLoop!

It's fantastic to know that our software's ease of use and integrated features have made your property management tasks more efficient.

Thank you for choosing DoorLoop, and we're here to support you every step of the way.

Celine
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Why you should use DoorLoop

Reviewed on 2023-09-20

I would recommend this company to anyone. Before I went with them, I did a ton of research and...

I would recommend this company to anyone. Before I went with them, I did a ton of research and everyone else was way overpriced. But Door loop offered everything and was not over priced.

Pros

Features in the program are easy to use and understand. The customer service is amazing and they are always quick to respond. Its made my life easy to see rents come in and to pay vendors right away

Cons

There's nothing yet that i have seen that I don't like

Moe
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Doorloop is the way to go!

Reviewed on 2023-08-25

Pros

user interfacecustumer servisedetailed organizeda pleasure working on daily basis

Cons

When connecting bank accounts via plaid, entering transactions is a bit of a pain, it should be a option to auto-recognize transactions and bulk entries.

Brandon
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great PM software

Reviewed on 2023-08-21

Overall, I love this platform.

Overall, I love this platform.

Pros

This software does just about everything you need for managing your property and you can keep you identity private which is great. Saved us a tone vs using a PM company. Would definitely recommend.

Cons

I would love to see an in-app email function that owners/PMs can use to have 2-way communication with tenants. As of now, there is no method I'm aware of that you can have 2 way communication. You can send announcements but tenants can't respond directly. If there is a maintenance request that's been submitted, then you can have a two way dialogue. I'm sure they'll add this feature moving forward which would be super helpful. For now, I just set up a separate email address to communicate to tenants.

Tina
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I appreciate [sensitive content hidden] for training

Reviewed on 2023-09-14

Pros

training with [sensitive content hidden] he is very knowledgeable [sensitive content hidden] is good trainer

Cons

take forever to get training and answer on the chat

Ryan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Urban Oak

Reviewed on 2023-09-12

Outstanding so far. User friendly and customer service has been quick and helpful at any point...

Outstanding so far. User friendly and customer service has been quick and helpful at any point I’ve needed them.

Pros

The simple format of the software and ability to quickly find and process what is needed to be done.

Cons

Not much to dislike about the software. At times the app on cellular devices and computer lack same production as url page.

Leslie
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

pros

Reviewed on 2023-09-18

I have had a great experience.

I have had a great experience.

Pros

communication tab and that tenants can make payments using the app.

Cons

there is nothing I don't care for about door loop

Phillip
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great software for our needs and tenant integration

Reviewed on 2023-04-14

Easier to keep track of active leases; simple interface and ability to see an overview of current...

Easier to keep track of active leases; simple interface and ability to see an overview of current status of delinquent accounts; integration with the tenant portal for maintenance requests and account overview for tenants.

Pros

Ease of use; Tenant Portal; ability to pay online for tenants

Cons

Tenant contact info could have some user defined categories to keep track of information not standard in DoorLoop

Alternatives Considered

RentRedi, ManageCasa and LandlordTracks

Switched From

ManageCasa

Reasons for Switching to DoorLoop

Mainly because of the accounting reports that were not available in the other products, as well as ability for maintenance tasks to be entered in DoorLoop easily and by tenants via the portal

Response from DoorLoop

Thank you so much for your kind words, Phillip! We are so happy to have you as part of the DoorLoop family.

We really appreciate your input. We are constantly rolling out our features based on our members' requests, and we will do our best to ensure that DoorLoop remains the easiest and most powerful property management software online.

Andrew
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A+++ Highly Recommend

Reviewed on 2023-01-18

well im staying with them... if i didn't like it I wouldn't be staying!!

well im staying with them... if i didn't like it I wouldn't be staying!!

Pros

I most importantly love the customer service. if you have an issue you cant figure out you hop on to the chat and they help you. if it is a more complex issue you schedule a zoom call and they walk you through it. They help teach you how to do what you need and not just how to bandaid fix it

Cons

they are a new company, still working out some kinks, but they are working them out, its a great platform and has vastly improved over the last year in my opinion.

Alternatives Considered

AppFolio Property Manager

Reasons for Choosing DoorLoop

Needed something that was less expensive for tenants to pay online as well as a system that help via automation of simple tasks.

Reasons for Switching to DoorLoop

cost
ali
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Beat QB and few other PM software that i already tried

Reviewed on 2022-08-02

It has been an absolute pleasure and amazing customer service, good customer service means nothing...

It has been an absolute pleasure and amazing customer service, good customer service means nothing if the product is a no go but with these guys its best of both worlds.

Pros

It has been an absolute pleasure working with DL. Very well thought off software. The accounting modual definitely beat QB and I am a heavy user of QB. Having everything in one place make it very easy to manage the accounting aspect of PM but also other type of work that I do. I am currently using this software for some of my loan management for example and I cant wait until they open up the API and allow for some customizations because at the point this can even replace my CRM

Cons

Need open API's pleasse and intergrations, also the ability to customize some of the fields. For example would be amazing if we can rename some of the tabs. One last thing, please allow us to upload an attachment to payments it just seems like an easy fix

Response from DoorLoop

Thank you so much, Ali! We are so happy to hear that our full-scale accounting features have been a great resource for you. As far as API goes, DoorLoop does have an open API as well as an integration with Zapier that helps you integrate with hundreds of other platforms.

When it comes to attachments, you are able to upload those within DoorLoop! For more specific instructions on how that applies to payments, definitely reach out to our support via chat, email, or phone.

Customizability is super important to us, so we will pass your suggestion along to our dev team and add it to our roadmap. Thank you again!

Lindsey
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

DoorLoop

Reviewed on 2022-12-29

This is helping us organize and keep track of our properties better

This is helping us organize and keep track of our properties better

Pros

The main theme here is ease of use. This software is so easy to navigate and learn, even for the non tech savvy.

Cons

The pay for credits to utilize some of the communications features is off putting.

Alternatives Considered

Yardi Breeze

Reasons for Choosing DoorLoop

Rent Manager lacked features we required as a company and was extremely difficult to navigate and use.

Switched From

Rent Manager

Reasons for Switching to DoorLoop

DoorLoop had features Yardi did not. The reviews favored DoorLoop for commercial management.
Dorothy
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best on-the-go rental property software

Reviewed on 2023-03-28

I would highly recommend using DoorLoop to manage your rental properties.

I would highly recommend using DoorLoop to manage your rental properties.

Pros

DoorLoop covers everything you need to manage your real estate properties. And it has a mobile app so you can manage on-the-go from anywhere.

Cons

Some features are not available in Canada.

Alternatives Considered

Buildium

Reasons for Choosing DoorLoop

The other software was not as user friendly and harder to navigate. Google spreadsheets were time consuming and we had to create everything from scratch.

Switched From

Pendo and Google Sheets

Reasons for Switching to DoorLoop

The other software didn't have as many features and we had to have a minimum of 150 doors to get started.
Ryan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Complete PM service app

Reviewed on 2023-06-13

Great experience. Excellent customer service and easy of use

Great experience. Excellent customer service and easy of use

Pros

Ease of use, quick set up, integrated accounting system, external and internal payments.

Cons

Accounting can and recurring payments accounting (I.e. section 8) can be a bit tricky.

Alternatives Considered

AppFolio Property Manager

Reasons for Switching to DoorLoop

Ease of use for admin, managers and tenants. One stop shop for all services needed.

Response from DoorLoop

Your decision to switch to DoorLoop showcases your trust in our software and services. We aim to provide an all-in-one solution for property management needs, and we are delighted that you have found our platform to be a one-stop shop for all the services you require.

We also want to express our gratitude for your kind words regarding our customer service. We take pride in delivering excellent customer support, and we are glad to hear that your experience with our team has been positive. We will continue to prioritize exceptional service to ensure that you receive the assistance you need promptly and effectively.

Thank you for choosing DoorLoop as your property management solution and for sharing your experience.

Should you have any further feedback or need any assistance in the future, please don't hesitate to reach out. We're here to help!

Derek
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 2022-11-14

Customer service has been amazing. They are always willing to jump on a call and fix your problem....

Customer service has been amazing. They are always willing to jump on a call and fix your problem. Software is great but the customer support is even better.

Pros

It is super powerful while also being simple to use.

Cons

I think front end websites are coming. That would be great. Also a few more options to track where a unit is in the lease process (ex, rented, vacant, under construction, notice, delinquent, eviction.) These would help us keep track of where units are in the process.

Alternatives Considered

Buildium

Reasons for Choosing DoorLoop

Software was not user friendly at all. Support was terrible. Yardi was to complicated for most people to use.

Switched From

Yardi Breeze

Reasons for Switching to DoorLoop

It looked simpler to use. Also looked newer. We liked the fact that DoorLoop is still building things out.
Sofia
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Team at Doorloop

Reviewed on 2022-07-15

So far, the team at door loop is what has made it for me! My demo guy, [SENSITIVE CONTENT] really...

So far, the team at door loop is what has made it for me! My demo guy, [SENSITIVE CONTENT] really sold me on the product on how easy it was to navigate with his great explanation of showing me how the software worked and asking me what I was really looking to gain from the product. Since on Boarding, [SENSITIVE CONTENT] has been an absolute gem. He answers all of my questions and will make time for questions whenever needed! I also appreciate his frequent check ins because it lets me know I'm never alone in learning this software. Overall, incredibly enjoyable to work with.

Pros

I like how esthetically pleasing the software looks. Once in, it is easy to navigate and just on click away from going back to where you started. I also like that I can go to different area's within each section to seamlessly make my way through the Platform.

Cons

I wish there was a way to receive a payment without having to request then deposit payment in the scenario of backtracking data for a new property.

Alternatives Considered

AppFolio Property Manager

Reasons for Choosing DoorLoop

Not user friendly and required a lot of additional and repetitive input.

Reasons for Switching to DoorLoop

The search engine brought Doorloop to the top. After reviewing the great reviews on Capterra, I decided to check it out.
Tori
Overall rating
  • Industry: Commercial Real Estate Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Software and Excellent Customer Service!

Reviewed on 2022-03-21

I have really enjoyed my experience with doorloop. It is a great place for me to keep all things...

I have really enjoyed my experience with doorloop. It is a great place for me to keep all things assistant/property manager related. Their Customer Services is beyond what I have every experienced!! They are so helpful and patient. I personally needed assistance with accounting and they helped me beyond what I was expecting. They are super quick to respond and assist with any questions you have.

Pros

The onboarding was very simple. Everything you need is in one place! There is a small learning curve, like there is with any other software, but once you use it for a little bit it's super easy and intuitive. I love that it will send out rent reminders automatically and tenants are able to pay rent through their own portal. It shows on the dashboard still owes rent. Much more efficient than tracking through Excel. It is also easy to track your income and expenses.

Cons

No cons that I am aware of. Everything has been great!

Alternatives Considered

AppFolio Property Manager and Buildium

Reasons for Switching to DoorLoop

Look at both of these and watched some youtube videos - personally liked the layout of DoorLoop better and it looked simpler to use.
Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Automated my business and portfolio

Reviewed on 2020-11-12

Pros

The main reason we chose Doorloop is because we were spending too much time manually creating leases and renewals in microsoft word. Our staff was getting bogged down and couldn't keep up with the work so we urgently needed a program to help us automate as much as possible. Now we've setup templates and workflows to automate our leasing process, from sorting through our prospective tenants, to sending online calendars to schedule walkthroughs, to screening tenants, to renters insurance, and more. It's saved us a considerable amount of time so far.

Cons

Not every single thing is able to be automated yet, but I put in some suggestions and it seems like it's moving in the right direction. Like everything else, setup takes a bit of time, but after it's all done, we are saving much more time and getting more work done with the same amount of staff.

Alternatives Considered

monday.com

Reasons for Switching to DoorLoop

They specialized in automation and the other platforms we reviewed didn't.
Heather
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

DoorLoop Has Lowered My Blood Pressure

Reviewed on 2023-02-24

Truly, DoorLoop has just let me breathe a sigh of relief. When life is busy on other vectors, I...

Truly, DoorLoop has just let me breathe a sigh of relief. When life is busy on other vectors, I don't have to be checking on what day is is and who's paid what by when, or which leases are signed or renewing soon, or which insurance confirmations I have. I've always hated things like having to personally apply and insist upon late fees, and the software gives me a much more impersonal and even-handed way to enforce policies and rules across multiple tenants. I can immediately see what is or isn't wrong with a quick look at the dashboard. Now that I'm getting more comfortable with things like online signature templates and rental listings, I think it will be even easier going forward.

Pros

I went from renting out one house to managing 10 rental units in (literally, I'm not making this up) one day. And this was in addition to my Real Job of managing a small manufacturing company. It was a shocking transition and I quickly learned that I couldn't possibly keep track of 10 tenants, payments, late payments, books, etc. by myself and not lose my mind. I chose DoorLoop on the grounds of their customer service and features that simplified my fragmented life, like integrated online messaging, signatures, payments, and other tenant portal features. They also did a great job of helping me set it all up in the beginning, so my overtaxed and overstressed self didn't have to take yet more time to figure it all out from scratch. Customer service has also been great every time I've needed assistance since.

Cons

It can sometimes be a little complicated for what I need (for example, I do my main accounting in another package), but the more I get to know it, the more I realize that some of the features are things I might use later, or can easily skirt around. Basically, there's a learning curve... but I'm not sure how there ever wouldn't be with a full-featured software package. There seems to be a way I can get anything I need to do done, in a systematic and automated way... once I figure out what that is.

Rhiannon
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

DoorLoop has tremendously helped our rental property business!

Reviewed on 2022-08-26

We have loved using this software and plan to continue to use it.

We have loved using this software and plan to continue to use it.

Pros

It is very user-friendly and flows nicely. It allows we to visualize all aspects of our business in a cohesive way and helps me to stay organized and keep track of our expenses.

Cons

I wish there weren't different tiered brackets with higher associated fees. Even the basic plan is a bit much for our budget and we don't get access to phone support and additional features.

Alternatives Considered

Quickbooks Online

Reasons for Choosing DoorLoop

Quickbooks was not rental property-friendly.

Switched From

Quickbooks Online

Response from DoorLoop

Hi Rhiannon - thank you so much for your kind words! We are so glad to know that DoorLoop's ease of use has been helpful. As far as pricing goes: we hear you, and it's important to us to keep our prices as low as possible while still remaining competitive for the features that we offer. We always want to make sure you're taken care of. If you ever have a question about the software, we will do everything we can do provide the best support possible in minutes! Thank you again for your review and for being a part of the Looper family.

Travis
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love this software!

Reviewed on 2023-05-08

Pros

I have a small operation of rentals, and I've always struggled with softwares out there. Either they were too complicate, or too expensive for my needs. I came across Doorloop, and I had a few questions in the beginning, but the support staff were extremely helpful and got me going relatively quickly. Once I got those questions answered, I was off to the races!It's the support staff honestly that are the biggest pro in this whole thing. They are great!

Cons

I had a minor issue setting up a template in Doorloop, that was completely my fault. However, the support folks got me on a call and was able to remedy me in 2 minutes.

William
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Review of [SENSITIVE CONTENT]

Reviewed on 2022-08-02

There are a couple of quality of life things that need improvement like being able to run reports...

There are a couple of quality of life things that need improvement like being able to run reports on Units and not just properties.

Pros

[SENSITIVE CONTENT] was an absolute superstar, I had previous support before with the same questions and the person was unable to help me. At the 30 minute mark this initial person bolted out like the Flash. [SENSITIVE CONTENT] on the other hand stayed 30 minutes past the time to ensure that I had all my questions answered and that Doorloop was reflecting the correct assets in my accounts.

Cons

Last person was potato. And the people in the chat are also not much help. Specially since they cant call you and you have to try and explain complex issues over chat. Never ends well.

Alternatives Considered

AppFolio Property Manager

Reasons for Switching to DoorLoop

Cost, UI

Response from DoorLoop

Hi William, we are so happy to hear that you had a great experience with our Support team. You can always count on us to reply within a few minutes via chat, and to schedule a call to go over more in-depth or complex items in order to make sure you're as well-set-up for success as possible. Thank you so much for your feedback!

Dean
Overall rating
  • Industry: Investment Management Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Lease Management

Reviewed on 2022-02-09

Love the overall performance of the software and the personalized onboarding process.

Love the overall performance of the software and the personalized onboarding process.

Pros

The ease of organizing prospects and tenants.
Collecting rents and alerts and announcements

Cons

I would like to see lease renewals linked to tenants emails and alerts sent to tenants when renewals are coming due.
Would also like to see rents and security deposits able to be directly deposited into operating and escrow deposits as directed.