DoorLoop Reviews

The training, onboarding, migration, and support. Getting started couldn't have been easier thanks to them holding our hand and walking us through the entire process. Switching from appfolio was no easy task, but they made it as quick and painless as possible.

They don't have every bell and whistle yet, but then again, we never really used them before either. This product is way more intuitive and user friendly since it hasn't been cluttered yet with an endless amount of features that no one uses.

It's very scalable and is perfect right now with your current volume, but most importantly, Doorloop is there and ready to grow with us. It's great to manage 5 units or 50 units. It's straightforward to get set up and they thought of everything. It's simple to use and we're super happy with it!

Free DocuSign integration with our current DocuSign account would be the absolute only thing we need. I would maybe like a better file management system that might include company-wide docs and templates.

I like the most about DoorLoop because it is easy to use and keeps my properties, tenants and rental payment information organized.

I have a lot of master leases by one organization, and I can not connect the same email to different leases.

I like to keep a track of tenant payment

Too confusing I wish it was updated and easier to use

This software has one huge advantage and that’s the customer service. Free unlimited one on one training sessions is worth its weight in gold. A lot of software out there on the market but none with this level of training.

I would say thier is a major learning curve. The software is still evolving so there is things it doesn't have that it needs but is in the works.

The Door Loop platform is very user friendly once you learn the ins and outs.

At the moment there is nothing that stands out that I do not like about Door Loop.

The ease of navigating the software cannot be beat! I have used a variety of softwares over my career, but am new to property management. DoorLoop is so nice to use after using our prior software which is very cumbersome to manuever through.

The Reports options in how you can run reports should be expanded.

Easy to navigate and add properties to the system

wish all/ more websites were available to advertises the new listings

Easy to use. User friendly. I love the mobile app

I would love to be able to upload folders to the tenants to organize pictures better

Ease of use. Easy to maneuver between features.

Not any - there is a lot to learn and lots of integrations. But there's always someone there to help.

We needed an all in one solution for residential, commercial, short term, and construction projects. Although DoorLoop isn't made for some of these, it was very easy to implement their features for all of our needs (Their task tracking and accounting are super helpful in project management)

Seems like there are some small features that they don't have that would be very useful. For example, no short term rental feature, only month to month or fixed term leasing periods.

It has been an absolute pleasure working with DL. Very well thought off software. The accounting modual definitely beat QB and I am a heavy user of QB. Having everything in one place make it very easy to manage the accounting aspect of PM but also other type of work that I do. I am currently using this software for some of my loan management for example and I cant wait until they open up the API and allow for some customizations because at the point this can even replace my CRM

Need open API's pleasse and intergrations, also the ability to customize some of the fields. For example would be amazing if we can rename some of the tabs. One last thing, please allow us to upload an attachment to payments it just seems like an easy fix

I like how esthetically pleasing the software looks. Once in, it is easy to navigate and just on click away from going back to where you started. I also like that I can go to different area's within each section to seamlessly make my way through the Platform.

I wish there was a way to receive a payment without having to request then deposit payment in the scenario of backtracking data for a new property.

Definitely the technology of the entire platform. Being a property manager who dabbles in software development, I wanted a software that used the latest and great tech stack that was fast, responsive, mobile-friendly, and could keep up with our needs as we scale the business and our portfolio.

API documentation could be improved, but I figured it out.

The main reason we chose Doorloop is because we were spending too much time manually creating leases and renewals in microsoft word. Our staff was getting bogged down and couldn't keep up with the work so we urgently needed a program to help us automate as much as possible. Now we've setup templates and workflows to automate our leasing process, from sorting through our prospective tenants, to sending online calendars to schedule walkthroughs, to screening tenants, to renters insurance, and more. It's saved us a considerable amount of time so far.

Not every single thing is able to be automated yet, but I put in some suggestions and it seems like it's moving in the right direction. Like everything else, setup takes a bit of time, but after it's all done, we are saving much more time and getting more work done with the same amount of staff.

Although I know I am not the typical customer, I use DL to manage a few of my personal investment rentals. I liked the automation aspect of the program. Since this isn’t my full-time job, I’m not able to be hands on all day and I needed a solution to automate as much as possible from rent collection, reminders, listings, lease renewals, and personal task reminders and deadlines. I don’t use all the bells and whistles but it gets the job done for what I’m looking for.

There is A LOT this software offers and I hope to one day use more of it when I have the bandwidth.

We chose Doorloop because of the property management accounting capabilities. It did everything we wanted and checked off every box on our list plus more. We can now run financial statements for each individual property. We can see profit & loss reports per property. We can maintain double-entry accounting accuracy. Doorloop comes pre-built with many reports we can use out of the box. They did most of the hard work for us which we really appreciated.

Waiting on an integration with Quickbooks.

Overall ease of use via the internet. Getting away from cash payments saves a lot of time.

Not being able to change the building and unit number on an active lease is quite annoying. We have to make an active lease in order to charge someone a hold on and apartment, but if we move them to a new unit before they move in we have to create a whole new lease, and the old one what disappear because it has a $100 charge on it.

The ease of organizing prospects and tenants.
Collecting rents and alerts and announcements

I would like to see lease renewals linked to tenants emails and alerts sent to tenants when renewals are coming due.
Would also like to see rents and security deposits able to be directly deposited into operating and escrow deposits as directed.

The company support is EXCELLENT. Videos are good on line; Chat will get you going if your stuck and scheduled zoom sessions are super. Support can even gain your permission to look deeper if needed.

Reports are not as detailed. Profit and Loss should have detailed optional reporting listing all transactions per category.

This software has the best customer service than any other PMS I’ve worked with. I’ve used Yardi, AppFolio, and Buildium in previous companies, and I never had a great experience when I needed help. Sure, they would answer my questions, but it could take anywhere from a few hours to days. With doorloop, it’s not unusual to get an answer within minutes. These are also American English speaking reps that are in the same timezone as us. Even though they don’t offer support on weekends, they still respond to my tickets if it’s important.

Although it’s a good security feature, I don’t want to always have to login with a code sent to my phone. I wish the industry in general came up with an easier method (webcam face recognition?).

Where to begin... The customer service is beyond amazing. They really take time to answer all of your questions (which given how easy the software is to use, I really didn't have many). But they also check in to see how I am doing/liking the software (loving it!). Frankly, it's one of the only companies that makes me feel like they actually appreciate my business.

Also, using the software on the go (on my phone and iPad), could not be easier. Plus all of the same features I use via my computer are also available when I use it on the go.

Finally, DoorLoop's software is clearly comprehensive, but still it looks and feels aesthetically beautiful and is super-fast. It seems like they already know what I am going to do next, that's how quickly pages load up.

If only their "notes" section allowed me to put in more characters. However, given my experience with their customer service, I called and told them this. Not only did they take my suggestion seriously, but they also told me that they would pass the request along to their development team to get that change on the schedule.

DoorLoop is an already great product with a very smooth, modern interface and the company keeps adding features, including some I didn't know I needed until it arrives! :-) Best of all, the support is exceptional.

The company-wide vs property-specific settings can sometimes get confusing because there are so many options. Also, a few features are hidden gems that take some effort to ferret out. The support is fantastic, and they sometimes reply after hours, but posted support hours are limited, especially for people on the other side of the country.

The simplicity of it! Very user friendly.

If rental application fee's could be refunded / not charged to the prospect and charge to the administrator of the software.

The tenant portal is crucial for me. Being able to track payments and keep notes with agreements on file for tenants to see works perfect and I’m not scrambling trying to find these items when not in one location.

Navigating through the financial part i.e. accounting is not needed but I can use it to track other expenses separately out of QuickBooks.