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51 Reviews
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to Setup and Use
Reviewed on 2023-09-05
Pros
Easy to configure and usability has significantly improved over the years as well as improved validation. Also easy to link items for complete traceability
Cons
Some more flexibility for configuring the Quality world and updates.
Response from Arena, a PTC Business
Thank you for taking the time to review Arena QMS! We're glad it's been easy to set up and use. We appreciate your feedback regarding flexibility in the Quality world and will pass this to our team.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Arena is a good fit for compliance and flexibility
Reviewed on 2023-08-02
Positive experience with the system that has maintained our quality control and compliance to meet...
Positive experience with the system that has maintained our quality control and compliance to meet increasing external compliance demands with MDR and FDA compliance.
Pros
The set up and validation management process are not burdensome as the software is validated but configurable. This helps reduce the compliance management burden of the system while allowing us to customize and add fields as needed.
Cons
There are almost no process flows/logic gates in the system. I have not used a system before that does not allow, for example, an open-field text box to appear when an "Other" option is selected. This can lead to some burdensome workflows with lots of fields that are only applicable in certain circumstances.
Reasons for Switching to Arena QMS
The right fit between compliance and customizabilityResponse from Arena, a PTC Business
Hi Clarke,
Thank you for leaving us a review! We're glad that you've found value in our configurability. We also appreciate your feedback regarding process flows and logic and will share with the team.
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
User Friendly Bill Of Materials Control
Reviewed on 2021-05-17
Overall the software has been very useful to our company and the customer service has been...
Overall the software has been very useful to our company and the customer service has been outstanding. Arena gives the customers the ability to customize workflow and also listens to the voices of the customers when releasing new updates.
Pros
ARENA is a very user friendly platform and easy to navigate. It has made it easy for our company to create, document, and maintain Bill of Materials and show visibility to those in our company, as well as third party suppliers/contract manufacturers.
Requests and Changes are easily created and implemented.
Cons
The user interface itself looks a little outdated. Some of the integrations aren't exactly what was desired. Even with the Third party integrations, there is a good bit of backend, manual entry to be done.
Response from Arena, a PTC Business
Hi Bo,
Thank you for your review of Arena QMS. We appreciate your feedback. Glad to hear Arena has been helpful for your company and you're happy with our customer service. You noted in the cons section that UI is a little outdated. As you know we've been updating the UI with a fresh, clean look. We have a commitment to improving user experience.
-Alaine
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PLM and QMS integration
Reviewed on 2023-08-03
The implementation took about 12 weeks. But the bigger challenge is getting all users to buy into...
The implementation took about 12 weeks. But the bigger challenge is getting all users to buy into the process. T
Pros
The Quality module and Product lifecycle management has been critical to our successful implementation.
Cons
Uploading data into Arena can take a while without proper guidance. We uploaded thousands of documents but bulk uploads would cause errors during import due to human error.
Response from Arena, a PTC Business
Hi Mark,
Thank you for taking the time to leave us a review! We're glad that you found more functionality with our product and still find enjoy using it with your current company.
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Modular solution for companies that have the team to do it.
Reviewed on 2023-06-26
If I could make one overall recommendation it would be I wish our Arena implementing team was more...
If I could make one overall recommendation it would be I wish our Arena implementing team was more *forceful* with best practice uses. A team that no longer is with the company made a number of decisions that ended up causing a lot of trouble (for me specifically, as the admin/quality rep) in the future.
Pros
It is modular to our needs and we have built it to suit thoseneeds *relatively* well. The Arena team is active and responsive to suggestions and reports.
Cons
Some thing are janky in how you how to go about it (such as yearly document review and tracking, calibrated item tracking, training that isn't "read and understand", etc).
Response from Arena, a PTC Business
Hello Ed,
Thank you for taking the time to leave us a review! We're glad to hear more about your experience and appreciate your feedback about document tracking, item tracking and training – we'll share this with the internal team to help strategize future enhancements.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A Game-Changing Solution
Reviewed on 2023-06-28
This is a huge tool to use for the product and regulatory requirements compliance and especially to...
This is a huge tool to use for the product and regulatory requirements compliance and especially to prove this compliance to the authorities.
Pros
The configuration possibilities that allows to complies with a Quality Management System.The compliance to the FDA requirements for records management, electronic signatures etc...
Cons
To improve the follow up of the actions, it should be useful to follow tasks individually in quality processes. e.g. Corrective and Preventives Actions
Response from Arena, a PTC Business
Hi Julien,
Thanks for taking the time to leave us a review! We appreciate hearing your experience with our solution and are glad it's been helpful for your company.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Document Management at its top
Reviewed on 2023-06-19
Arena QMS, with its features and being cloud based, is a powerful tool to manage all the Company...
Arena QMS, with its features and being cloud based, is a powerful tool to manage all the Company documents and allows streamlining the Documents and Change Control processes.
Pros
The possible customization, the document storage and the approval process control.
Cons
The tool is not immediate to use and sometime the user interface is not so easy. Sometime the updates of the UI get the users confuse.
Response from Arena, a PTC Business
Thank you for taking the time to leave us a review! We're happy to hear Arena QMS has helped you streamline documents and change control processes. Thank you for sharing your feedback about the user interface. We'll make sure to account for this in future product enhancements.
- Industry: Semiconductors
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
I recommend Arena PLM since it is friendly user
Reviewed on 2023-09-07
I do not have any business problems with Arena. The benefit is huge since Arena helps us to manage...
I do not have any business problems with Arena. The benefit is huge since Arena helps us to manage our releases.
Pros
It is very friendly user. You can help first time user or you can use Arena even you have not use it for 1 year.
Cons
Integrate with other tools. IT department need to get involve during the integration of Arena with other tools like SAP.
Response from Arena, a PTC Business
Hi Nancy,
Thank you for leaving a review of Arena QMS! We're glad it's been user friendly and easy to use.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Arena feedback
Reviewed on 2023-09-05
Pros
the universal easy access of the product is a plus
Cons
interfaces could be more modern. It looks a bit dated.
Response from Arena, a PTC Business
Hi Ecko,
Thank you for leaving us a review! We're happy you've had an overall positive experience with Arena QMS and appreciate your feedback.
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very user friendly system
Reviewed on 2023-08-26
I like it so much
I like it so much
Pros
Easy to navigate on different features and tools
Cons
I would like it to have more training capabilities
Response from Arena, a PTC Business
Thank you for taking the time to leave us a review! We're glad you've enjoyed using Arena QMS and find it easy to to use.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy user interface and show visibility across the organization
Reviewed on 2021-06-15
Pros
User friendly and easy to understand. Sourcing information helps collect the data smoothly and accurately.
Cons
Arena adds one part at a time in the Bill of Material tab section. This consumes a lot of user time.
There is not a good interface with the Oracle system, since it does not account revision when its revised in Arena
Response from Arena, a PTC Business
Hello Radhika,
Thank you for your positive review of Arena QMS. We're glad you find it friendly and easy to understand. Please reach out to your customer success coach to discuss adding parts. They may have a solution for you.
- Industry: Consumer Electronics
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Arena QMS for the Win!
Reviewed on 2023-06-23
Arena has been a great tool for eliminating silos in product development. Everyone has access to...
Arena has been a great tool for eliminating silos in product development. Everyone has access to the same information, in the same location.
Pros
The product is so easy to use. Even from the Admin side setting up and use Arena QMS is pretty easy
Cons
Consistency across the Arena worlds for loading files and not being to add suppliers to product changes in bulk, but other than that, I can complain.
Response from Arena, a PTC Business
Hi Amy,
Thank you for taking the time to review Arena QMS! We're pleased to hear that our solution continues to eliminate silos and be easy to use for your company. We appreciate your feedback about file loading and adding suppliers in bulk and will remember this for future enhancements.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Document Management and Quality System Control
Reviewed on 2021-06-10
My experience with Arena has been fantastic so far. They aim to please and are improving the...
My experience with Arena has been fantastic so far. They aim to please and are improving the product all the time.
Pros
Because we rolled out Arena for Doc Control, QMS, Training, etc all at once, it was the first time I've seen a eQMS work well together. I love the integration of all the components and "worlds" and that once you understand the logic, it's very intuitive.
Cons
We have not been able to create reports out of Arena to get the Quality metrics that we'd like. That may be partly because we haven't put the correct fields in. The good news is that it is easy to download data into Excel and manipulate the data from there. Arena is very good responding to requests, so it is improving all the time.
Response from Arena, a PTC Business
Hello Holly,
Thank you for your 5-star review of Arena QMS. We appreciate your feedback. We're happy to hear you had such a positive experience implementing Arena QMS and that it's the first time you've "seen an eQMS work well together"!
Please reach out to your customer success coach at any time for support with reports.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Proud customer for fifteen years
Reviewed on 2016-10-11
For a decade and a half the various modules and services of Arena PLM have been at the hub of my...
For a decade and a half the various modules and services of Arena PLM have been at the hub of my engineering activities. At multiple companies and across several industries this software has been able to deliver powerful, enterprise level cloud-based lifecycle management solutions in a reliable and user friendly manner, and I am amazed by the quality of support. As far as I'm concerned, Arena is one of my core suites in ANY venture, the one quantity I can depend on because it just *works*.
Pros
The sheer flexibility and ease of use, combined with a low barrier to entry and learning curve. Combine that with both desktop and mobile accessibility and you have a best-in-class offering.
Cons
There are a couple of feature enhancements that I've been waiting for a while now, but I also recognize that 1) there are workarounds for those missing elements that are functional, just not pretty and 2) Arena support has shown a clear track record of listening and responding to customer feedback, so I'm fairly confident I'll see those new addons someday.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great PLM tool for medium sized companies.
Reviewed on 2023-06-27
We enjoy using Arena at Hitachi, and it has been immensely helpful.
We enjoy using Arena at Hitachi, and it has been immensely helpful.
Pros
Easy to use for ECOs and many other features. It helps to have access with various functions so that everyone can get the information in one place. Integration to SAP is great.
Cons
Nothing is really too bad about Arena. We have not had many issues with it.
Response from Arena, a PTC Business
Hi Kapil,
Thank you for reviewing Arena QMS! We're pleased to hear our solution has been helpful and that you haven't encountered many issues. Please do not hesitate to reach out to your account team if you do run into anything.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Arena QMS Review
Reviewed on 2022-03-23
By far the most lasting impression about this software is the profound lack of customer service. It...
By far the most lasting impression about this software is the profound lack of customer service. It was difficult to get ahold of customer service and the communication coming from the Arena team was unclear. They were so difficult to work with.
Pros
The most useful feature of the software is the ability to assign users to "roles" which allow for proxy reviewers and approvers.
Cons
The software is limited in some key functions for my organization. Primarily, the software lacks analytical capabilities. The system is also slow and will not allow more than one window to be open at a time. This made reviewing and comparing records difficult and slow.
Response from Arena, a PTC Business
Hello Elizabeth,
Thank you for your review of Arena QMS. We're sorry to hear about your experience with customer service. We strive to ensure a positive customer experience. Your concern has been shared with the team. Please reach out to your customer success coach at any time to assist you.
- Industry: Medical Devices
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Arena PLM more than eQMS
Reviewed on 2023-06-28
Has worked well for contract manufacturers. Ease to keep multiple clients defined
Has worked well for contract manufacturers. Ease to keep multiple clients defined
Pros
Arena BOM management and change control are outstanding.
Cons
Reporting. No out of the box dashboard. Analytics is not intuitive.
Response from Arena, a PTC Business
Hi Paul,
Thanks for taking the time to leave us a review. We appreciate your feedback regarding analytics and reporting and will share with our team to consider for future enhancements. We're happy to hear you've benefitted from our BOM management and change control capabilities.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Arena can handle it all!
Reviewed on 2021-06-15
We are able to manage change across a multinational organization with ease
We are able to manage change across a multinational organization with ease
Pros
Having a centralized document control system is extremely important to product engineering companies. Arena creates the one source of truth where everyone can find the released documents and their related histories.
Cons
The UI has improved greatly over the last year or so, with a new search feature and a drag and drop document upload. There are still some improvements I'd like to see, specifically with the spacing of different sections. There is a lot of empty space on some screens.
Response from Arena, a PTC Business
Thank you for giving us a 5-star review. We appreciate your feedback and are happy to learn about your positive experience with Arena QMS.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Arena QMS Review by non-technical User
Reviewed on 2023-07-07
My customer is able to notify me of process changes and updates easily, and we are able to gather...
My customer is able to notify me of process changes and updates easily, and we are able to gather the necessary details and implement changes.
Pros
Arena QMS is very user friendly for non-technical users. It is easy to locate items, changes and such with the powerful search tool provided. I enjoy the user interface.
Cons
It seems like BOM searches time out and take a long time during busy times of day.
Response from Arena, a PTC Business
Hi Jessica,
Thank you for leaving us a review. We appreciate your input about the BOM search and will bring this to our team for review. We're also happy to hear it's been user friendly and hope it continues to help your organization find efficiencies.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great PLM and BOM system that integrates well
Reviewed on 2021-05-25
Arena is a great tool for any company and makes it easy to share BOMs, parts, and lifecycle for...
Arena is a great tool for any company and makes it easy to share BOMs, parts, and lifecycle for entire product families.
Pros
The BOM and Part system are great. It is easy to do ECOs and have Arena integrate with ERP systems such as SAP.
Cons
There is not much that I do not like. I think the module that could be improved is the Quality module to be more of a workflow, but it could also be that our use-case is not very standard.
Response from Arena, a PTC Business
Kapil,
Thank you for your review of Arena QMS. We appreciate your feedback and are happy to hear you are so happy with the solution.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
good tool
Reviewed on 2021-06-03
Pros
I like training management, reminders, DCO, item creations
Cons
It would be nice to be back to sign off trainings on files and ot only items. Examles, if I have 1 itema with 5 files in it, the training plan allowas to sign on the primary file only.
In addition would be nice to get the document number automatically printed on pdf, to avoid human error
Response from Arena, a PTC Business
Hello Claudia,
Thank you for your review of Arena QMS. We appreciate your positive feedback and also value your suggestions. Please reach out to your customer success coach to discuss your training management requests. They may be able to help address some of the items.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Initial Assessment, need more experience with implementation to reassess system.
Reviewed on 2023-06-16
I am very impressed with Arena, it seems to be designed by people that understand Product Life...
I am very impressed with Arena, it seems to be designed by people that understand Product Life Cycle Management, Quality Systems, Regulatory compliance. It is more complete than most other modules that are part or ERP systems.
Pros
Web Base but Need more time to test syst
Cons
Need more time to test system...........
Response from Arena, a PTC Business
Hi Ezequiel,
Thank you for leaving us a review! We're happy to hear that you've had a positive experience with Arena so far. Please don't hesitate to reach out to your account team if you ever need assistance acquainting yourself with the software further.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Arena User
Reviewed on 2023-07-05
Pros
software is easy to use and has helped eliminate silos in product development
Cons
I have no dislike working with Arena. All the features are defined nicely and easy to navigate
Response from Arena, a PTC Business
Hi Ali,
Thank you for taking the time to leave us a review! We're glad our software has helped eliminate silos for your organization and has been easy to navigate.
- Industry: Oil & Energy
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Arena System
Reviewed on 2023-07-25
Quite good
Quite good
Pros
Good tool to store data and information. Very good for PPAP
Cons
Sometimes loading data takes a lot of time.
Response from Arena, a PTC Business
Hi Wasique,
Thank you for taking the time to leave us a review! We're glad Arena QMS has been a good tool to store your data and appreciate your feedback regarding the loading time. We'll share your thoughts with our team.
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Arena QMS review
Reviewed on 2021-05-25
Arena QMS is Cadence HSV's primary MDM and PLM database - my team and I are heavy users of the...
Arena QMS is Cadence HSV's primary MDM and PLM database - my team and I are heavy users of the product on a daily basis and it has helped us with managing changes and notifications from suppliers in a much more efficient/streamlined manner.
Pros
UI is easy to navigate and understand, not complex and bogged down by too many features
Cons
Not all implemented updates are consistent across platform yet(files uploading)
Response from Arena, a PTC Business
Valerian,
Thank you for your 10 out of 10 recommendation of Arena QMS. We appreciate your feedback and are happy to hear you and your team use Arena QMS extensively to streamline your processes.
