Arena QMS Reviews
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77 Reviews
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Document Management at its top
Reviewed on 2023-06-19
Arena QMS, with its features and being cloud based, is a powerful tool to manage all the Company...
Arena QMS, with its features and being cloud based, is a powerful tool to manage all the Company documents and allows streamlining the Documents and Change Control processes.
Pros
The possible customization, the document storage and the approval process control.
Cons
The tool is not immediate to use and sometime the user interface is not so easy. Sometime the updates of the UI get the users confuse.
Response from Arena, a PTC Business
Thank you for taking the time to leave us a review! We're happy to hear Arena QMS has helped you streamline documents and change control processes. Thank you for sharing your feedback about the user interface. We'll make sure to account for this in future product enhancements.
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
DESIGNED FOR QUALITY MANAGEMENT
Reviewed on 2023-12-26
Pros
Arena QMS has all the features we need for quality management. I like the functionality and integration across our various different locations and product lines.
Cons
Could be more intuitive and user-friendly. Can get confusing and convoluted at times.
Response from Arena, a PTC Business
Hi Peter, thank you for leaving us a review! We're glad Arena QMS covers all the features you need for quality management.
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
User Friendly Bill Of Materials Control
Reviewed on 2021-05-17
Overall the software has been very useful to our company and the customer service has been...
Overall the software has been very useful to our company and the customer service has been outstanding. Arena gives the customers the ability to customize workflow and also listens to the voices of the customers when releasing new updates.
Pros
ARENA is a very user friendly platform and easy to navigate. It has made it easy for our company to create, document, and maintain Bill of Materials and show visibility to those in our company, as well as third party suppliers/contract manufacturers.
Requests and Changes are easily created and implemented.
Cons
The user interface itself looks a little outdated. Some of the integrations aren't exactly what was desired. Even with the Third party integrations, there is a good bit of backend, manual entry to be done.
Response from Arena, a PTC Business
Hi Bo,
Thank you for your review of Arena QMS. We appreciate your feedback. Glad to hear Arena has been helpful for your company and you're happy with our customer service. You noted in the cons section that UI is a little outdated. As you know we've been updating the UI with a fresh, clean look. We have a commitment to improving user experience.
-Alaine
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great one stop solution
Reviewed on 2024-01-08
Pros
Easy to use, great system for document lifecycle and document management.
Cons
Some documents tend to become buggy like formatting gets bad.
Response from Arena, a PTC Business
Hi Harsh, thank you for leaving us a review. We're happy to hear it's been easy to use and helpful for your document management.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Efficient System
Reviewed on 2023-11-29
I've enjoyed using the system for our needs.
I've enjoyed using the system for our needs.
Pros
I appreciate the wide array of accessibility features for quality management.
Cons
I'd like more options available on home screens prior to being "recently used" items. Also, sometimes the search feature doesn't reset after going back to the home screen and uses the previous search word.
Response from Arena, a PTC Business
Hi Paul,
Thank you for reviewing Arena QMS. We're glad it's been an efficient system to use for your organization and appreciate your feedback on our search feature.
- Industry: Consumer Electronics
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Arena QMS for the Win!
Reviewed on 2023-06-23
Arena has been a great tool for eliminating silos in product development. Everyone has access to...
Arena has been a great tool for eliminating silos in product development. Everyone has access to the same information, in the same location.
Pros
The product is so easy to use. Even from the Admin side setting up and use Arena QMS is pretty easy
Cons
Consistency across the Arena worlds for loading files and not being to add suppliers to product changes in bulk, but other than that, I can complain.
Response from Arena, a PTC Business
Hi Amy,
Thank you for taking the time to review Arena QMS! We're pleased to hear that our solution continues to eliminate silos and be easy to use for your company. We appreciate your feedback about file loading and adding suppliers in bulk and will remember this for future enhancements.
- Industry: Biotechnology
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Arena Users
Reviewed on 2023-11-27
I am very satisfied with the App on general as it is very easy to use and is able to provide the...
I am very satisfied with the App on general as it is very easy to use and is able to provide the information that i am required to use. I would highly recommend this to other company's as it is the easiest App i have ever used.
Pros
The ease of use of this App makes finding a following directions very easy. I am able to find what i need easily with the use of the search button that allows me to be able to type in a description and find what I'm looking for.
Cons
While using the software at times I am automatically logged out or the App will crash causing me to have to re login and either look for my last page or use some time waiting for it to log in.
Response from Arena, a PTC Business
Hi Daniel,
Thank you for taking the time to leave us a review. We're glad Arena QMS has been easy to use and appreciate your feedback about the app crashing. We will bring this up with our internal team.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Arena Review
Reviewed on 2024-01-08
Pros
I like the personalization each company can incorporate into Arena to fit their own needs.
Cons
The user interface could use improvements. It would be preferable for the search tool to be able to search all "worlds." There are some other actions that require lots of "clicks" as well and could be streamlined.
Response from Arena, a PTC Business
Hi Allie, thank you for reviewing Arena QMS! We're glad you're enjoying the customization it provides and appreciate your feedback about the interface.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
This is my review
Reviewed on 2024-01-04
Pros
I like that I can search whatever product I need to understand and see all documentation tied to it. I also enjoy the traceability of said documentation for doing investigations for failure analysis.
Cons
When searching an item number, I dislike needing to select the type of thing I'm looking for. I usually look for drawings and ECOs, and a minor thing is when I go between the two it will yield an empty search result, even though both documents I am searching have unique IDs.
Response from Arena, a PTC Business
Hi Nate, thank you for taking the time to leave Arena QMS! We're glad that our solution has helped boost traceability at your organization.
- Industry: Chemicals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Keegan review
Reviewed on 2023-12-04
I am pleased with my time on Arena. The system is fast enough when multitasking.
I am pleased with my time on Arena. The system is fast enough when multitasking.
Pros
easy to use. relates items to other items making it easy to find
Cons
Too many steps and approvals to do simple functions
Response from Arena, a PTC Business
Hi Keegan,
Thank you for taking the time to leave us a review. We appreciate your feedback regarding the steps and approvals and are happy that overall, Arena QMS has been easy to use.
- Industry: Music
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
good software for PLM and Quality management
Reviewed on 2024-01-02
Pros
Quality module is the most like function what i used. like the nonconforming material control connect with CAPA, and easily to update the layout.
Cons
File no. and Document no. Item no. confused people.
Response from Arena, a PTC Business
Hi Jeffrey, thanks for reviewing Arena QMS. Thank you for your feedback on what was confusing in the solution. We're happy to hear you're enjoying the quality module and other features!
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Modular solution for companies that have the team to do it.
Reviewed on 2023-06-26
If I could make one overall recommendation it would be I wish our Arena implementing team was more...
If I could make one overall recommendation it would be I wish our Arena implementing team was more *forceful* with best practice uses. A team that no longer is with the company made a number of decisions that ended up causing a lot of trouble (for me specifically, as the admin/quality rep) in the future.
Pros
It is modular to our needs and we have built it to suit thoseneeds *relatively* well. The Arena team is active and responsive to suggestions and reports.
Cons
Some thing are janky in how you how to go about it (such as yearly document review and tracking, calibrated item tracking, training that isn't "read and understand", etc).
Response from Arena, a PTC Business
Hello Ed,
Thank you for taking the time to leave us a review! We're glad to hear more about your experience and appreciate your feedback about document tracking, item tracking and training – we'll share this with the internal team to help strategize future enhancements.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
From a User's Point of View
Reviewed on 2023-12-01
Pros
The interface is easy to navigate, and the servers seem to run well
Cons
No complaints, Arena QMS is well pretty well put together
Response from Arena, a PTC Business
Hi Jery,
Thank you for reviewing Arena QMS! We're happy to hear it's been easy to navigate and that you've overall had a positive experience with our solution.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Arena feedback
Reviewed on 2023-09-05
Pros
the universal easy access of the product is a plus
Cons
interfaces could be more modern. It looks a bit dated.
Response from Arena, a PTC Business
Hi Ecko,
Thank you for leaving us a review! We're happy you've had an overall positive experience with Arena QMS and appreciate your feedback.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Helpful QMS
Reviewed on 2023-06-26
My over all experience has been good. I shall recommend.
My over all experience has been good. I shall recommend.
Pros
User-friendly interfaceComprehensive functionalityIntegration capabilitiesRegulatory complianceCustomer support
Cons
Users may find that the level of customization available in Arena QMS is insufficient for their specific organizational needs and workflows.
Response from Arena, a PTC Business
Thank you for reviewing Arena QMS! We're happy to hear your overall experience with our solution has been positive.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Planning to eventually us QMS
Reviewed on 2023-06-23
All in all, we are still a few years from possibly purchasing QMS modules but ARENA is on the top...
All in all, we are still a few years from possibly purchasing QMS modules but ARENA is on the top of our list currently
Pros
Its broad capabilities and ease of use makes ARENA the front runner for QMS.
Cons
Training is a bit long but there are a lot of features which some of them I am not yet fluent with.
Response from Arena, a PTC Business
Hi Normand,
Thanks for leaving us a review! We're happy to hear that Arena QMS is at the top of your list. Please don't hesitate to reach out if you have further questions about our solution.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Arena can handle it all!
Reviewed on 2021-06-15
We are able to manage change across a multinational organization with ease
We are able to manage change across a multinational organization with ease
Pros
Having a centralized document control system is extremely important to product engineering companies. Arena creates the one source of truth where everyone can find the released documents and their related histories.
Cons
The UI has improved greatly over the last year or so, with a new search feature and a drag and drop document upload. There are still some improvements I'd like to see, specifically with the spacing of different sections. There is a lot of empty space on some screens.
Response from Arena, a PTC Business
Thank you for giving us a 5-star review. We appreciate your feedback and are happy to learn about your positive experience with Arena QMS.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Arena QMS Review
Reviewed on 2022-03-23
By far the most lasting impression about this software is the profound lack of customer service. It...
By far the most lasting impression about this software is the profound lack of customer service. It was difficult to get ahold of customer service and the communication coming from the Arena team was unclear. They were so difficult to work with.
Pros
The most useful feature of the software is the ability to assign users to "roles" which allow for proxy reviewers and approvers.
Cons
The software is limited in some key functions for my organization. Primarily, the software lacks analytical capabilities. The system is also slow and will not allow more than one window to be open at a time. This made reviewing and comparing records difficult and slow.
Response from Arena, a PTC Business
Hello Elizabeth,
Thank you for your review of Arena QMS. We're sorry to hear about your experience with customer service. We strive to ensure a positive customer experience. Your concern has been shared with the team. Please reach out to your customer success coach at any time to assist you.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy user interface and show visibility across the organization
Reviewed on 2021-06-15
Pros
User friendly and easy to understand. Sourcing information helps collect the data smoothly and accurately.
Cons
Arena adds one part at a time in the Bill of Material tab section. This consumes a lot of user time.
There is not a good interface with the Oracle system, since it does not account revision when its revised in Arena
Response from Arena, a PTC Business
Hello Radhika,
Thank you for your positive review of Arena QMS. We're glad you find it friendly and easy to understand. Please reach out to your customer success coach to discuss adding parts. They may have a solution for you.
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Arena QMS review
Reviewed on 2021-05-25
Arena QMS is Cadence HSV's primary MDM and PLM database - my team and I are heavy users of the...
Arena QMS is Cadence HSV's primary MDM and PLM database - my team and I are heavy users of the product on a daily basis and it has helped us with managing changes and notifications from suppliers in a much more efficient/streamlined manner.
Pros
UI is easy to navigate and understand, not complex and bogged down by too many features
Cons
Not all implemented updates are consistent across platform yet(files uploading)
Response from Arena, a PTC Business
Valerian,
Thank you for your 10 out of 10 recommendation of Arena QMS. We appreciate your feedback and are happy to hear you and your team use Arena QMS extensively to streamline your processes.
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best System out there
Reviewed on 2021-05-26
Pros
The system is the best document management system that I have used ever in my 10 years of working experience in 4 companies across several industries.
Cons
I have not experienced a downside to this system.
Response from Arena, a PTC Business
Alonzo,
Thank you for your great review of Arena QMS. We're happy to hear you are so satisfied with the product!
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Title
Reviewed on 2021-05-28
Pros
Makes the process of releasing documents and drawings from engineering to production simple and with thorough review.
Cons
Can sometimes be easy to miss something that your sign off is optional but expected on.
Response from Arena, a PTC Business
Stephen,
Thank you for your review of Arena QMS. We're glad to hear you're happy with the product. Please reach out to your customer success coach with any questions about best practices. They may be able to help with the sign-off process.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great all around
Reviewed on 2021-05-26
We are tracking Customer Request Document changes, updates, and approvals to have an auditable log...
We are tracking Customer Request Document changes, updates, and approvals to have an auditable log of where approvals came from. It helps to keep us organized on the change list and record of it.
Pros
The software is well organized, keeps the details simple and records BOMs in an easily accessible place. I like the interface and it makes it easy to audit where approvals came from.
Cons
It would be nice if you could automate flows for approval. For instance, I am always trying to send notifications of approval to the same person (PLM manager). I do not see any easy way to make that default when I write an approval
Response from Arena, a PTC Business
Jared,
Thank you for your review of Arena QMS. We're glad to hear you find the solution "great all around". Please reach out to your customer success coach at any time for guidance on approval flows.
- Industry: Oil & Energy
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Personla opinion
Reviewed on 2021-05-24
It is a slow page but very well organized
It is a slow page but very well organized
Pros
The ease with which you find all the documents and the way of navigating
Cons
it takes a long time to load documents and switch between pages
Response from Arena, a PTC Business
Hello Roberto,
Thank you for your 5-star review of Arena QMS. We appreciate your feedback!
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Not user friendly
Reviewed on 2021-05-25
Pros
You can upload and view very detailed documents and tech notes, etc
Cons
The search field is not always accurate and the software is not very user friendly at all.
Response from Arena, a PTC Business
Hello Jodi,
Thank you for providing a review. We value your input. We strive to make the system easy to use for customers. Please reach out to your Customer Success Coach at any time. They can assist you with issues/difficulties you may be having.
