Quickbooks Online Reviews

I like how easy they make it to invoice clients and for them to pay you.

They keep increasing their fees and enroll you in "services" without your consent and charge you outrageous fees.

Once the software is set up properly, the steps to manage accounts payable and receivable are fairly straight forward for someone that is not an accountant by trade. Consistency in coding expenses is the key. QBO is used by many organizations so finding a you tube video on "how to..." is fairly easy. Once upon a time there were minimal differences between using QBO and the desktop version.

The software is very specific, almost quirky. Some weeks the software will recognize a payroll check and print without question whereas other weeks it will create a "credit" against the invoice and require a manual adjustment prior to printing. In other words, you have to constantly watch what the system is doing to ensure you dont royally mess up your books.

Bill pay has been a great benefit for us when switching from Desktop. The platform is so much easier to use and is easy to read and understand. If you make sure to enter your bills correctly and the due dates, you should not have any issues using this feature.

I also like the reports, however, they are hard to find unless you know the exact name of it. I think QBO should suggest similar reports or make suggestions on what it thinks you are trying to achieve

I find QBO to be super user friendly. I love that they have a training program so you can become basic and advanced certified. We make everyone in the office do the certification program, but nothing beats user experience. QBO is the first cloud-based accounting software I was introduced to, and I find it fabulous. I even recommended it to my parents for their business instead of their custom desktop-based software and they are going to move to it at the end of August.

Sometimes the banking feeds have a hard time staying connected which can be very frustrating. It's not Quickbook's fault for this - it's the banks. But it is still frustrating at times when you lose a connection and have to call up your client to re-enter their details. Thank goodness for screen-sharing!

Their customer support has lovely people, but they are not always knowledge in the ways they should be. A lot of the times, we already know the issue that we are experiencing and need to speak to someone high-level to be able to resolve the issue. There should be an advanced call center to be able to speak to extememly well-versed people that know QBO in and out.

I don’t think we would be able to run our business without QuickBooks. This software has allowed us to handle all aspects of accounting in-house. The best part is the help section which contains answers to just about any accounting questions we have ever run into.

There’s a lot of features we don’t use that seem to be in the way while navigating through the program.

Quickbooks Online has revolutionized the way I manage my business finances. One of its standout features is the ease of use. The intuitive interface makes it simple to navigate through various financial tasks, even for someone like me who isn't a finance expert. The platform's user-friendly design ensures that I can quickly access and update my financial data without any hassle. It saves me valuable time and allows me to focus more on growing my business.

While Quickbooks Online offers a range of powerful features, the pricing structure can be a drawback. The subscription fees can add up, especially for small businesses or startups operating on a tight budget. Additionally, some advanced features are only available in the higher-tier plans, which may limit the functionality for those on lower-tier plans. It would be great if there were more affordable options or a flexible pricing model to cater to businesses of all sizes.

Love the bank matching function, makes the bank reconciliation 10x better if you do it right. It's very easy to navigate the system, for beginners, it's the easiest system I used so far for them to pick up. Make sure if you set up, you don't use the simple cheapest version if you own a business tho, it's cheaper but the reporting is not as good as essential and above. I have implemented qbo for all my small clients that doesn't need a big system for POs

I have mixed feeling about the auto categorization, some bookkeepers gets lazy and thinks it's correct and just click add, which half of the time can be wrong especially when it comes to use project and classes. it's a great function to make our lives easier, but also makes people lazier. I made sure to train my employees to not get lazy and check every transaction

I like the ability to customize how invoices and emails look. I appreciate the ability we had to import our clients' details and past invoices when we started up with Quickbooks. The plethora of reports and customizable reports are very useful. I also appreciate being able to process payments through Quickbooks. The search ability is decent helpful in looking for specific invoices, amounts, or other specific data.

It was quite a challenge to get everything up and going when we started with Quickbooks
There are some features that are limited and seem to operate oddly, such as deleting some clients vs marking some as inactive. If I have completed services with certain clients, I want to keep their data, but mark them inactive. When I mark them as inactive, the system puts them in a state of "deleted", which makes me very concerned when I see that. I don't want to lose their data. Also, some duplicates of clients have been created or clients never started services with us. So that data was just bloating the system and a bit confusing sometimes. Those particular clients would be good to actually fully delete them. I've run into processes that can be very confusing. Luckily my accountant is able to help me through the challenges.

I love the fact that I don't have to do manual backups! I love that it is accessible from any computer. It is a huge help that I am able to scan and attach invoices, comes in very handy when I need to double check payments made.

From an accounting standpoint the fact that the program doesn't recognize if an invoice was previously entered by the invoice number is something I really miss from the old desktop form of the software. On this software you could enter the same invoice number in 10 times and it would never "see" that the invoice was previously entered. This causes a lot of back and forth between the vendor account and bills window which takes extra time. The only other comment I have is concerning the reports section. I am not a trained accountant and on the old desktop version it was far easier to generate reports.

Ability to access from anywhere! On my computer, on my phone, in the car, wherever I need it!

Quick mobile receipt upload from your phone or computer! This allows me to quickly scan gas receipts or upload online purchase receipts to Quickbooks Online. Gone are the days of saying "what was that purchase for?" Not only can you upload receipts but they automatically tie to the bank account import.

Easy to create reports! Ability to compare month to month or year to year. Can break down by categories or tags.

Tax time made easy! My accountant had all the information they needed. I can link accountants to my Quickbooks Online so they can assist with quarterly payments, general questions via email/online or bookkeeping.

Quickbooks Online has a little bit of a learning curve. Since I had no prior experience with a formal accounting system, I signed up to add one of their pros to walk me through set up upon purchase. They helped get the bank account integrated and get everything moving the right direction.

Due to the learning curve, there are plenty of resources online or within business organizations that can walk you through the ins and outs. Quickbooks Online is very customizable, but getting those custom items set up can feel overwhelming.

Intergrates with other accountantss practice software seemlessly. Easy to set up and get started.

You can not create a credit note from an invoice which would be useful instead you need to start from a blank document and type in the invoice information.

Love quickbooks online well because it is online which means I can do my business from anywhere and anytime.

Relatively easy to set up and has video tutorials. Love that you can set up lots of subcategories which makes comparing information from different categories easy and more meaningful.

Love the new tags feature!!! I wholesale so I can see which wholesale reps are performing the best.

Makes bookkeeping and tax paying easy if everything is setup correctly and accounts are reconciled correctly.

Love the various reports you can pull from it. Profit and loss monthly, quarterly, annually.

Love how easy it is to create invoices and the option to get paid within quickbooks!! No more sending an invoice and then asking for a separate PayPal or square payment.

Categorizing some income & expenses can be tricky at times which can mess the books up and make you want to tear your hair out.

May Need a quickbooks bookkeeper to keep your books clean or will most likely mess it up.

Fast, Secure, Easy to use software with a lot of features.

It would be great to set default views of columns / headings on the basic GL report, or Profit & Loss - example to show debit and credit columns separately by default.

Quickbooks is easy to use, widely known, and priced affordably. Good for a small business. Having it online was a necessity. Having it link to bank accounts so smoothly is nice.

If it's not the QB way, you have NO WAY. They are not interested in helping with any needs of YOUR business. If your business doesn't fit into THEIR way, too bad. But, overall, they have a good program that fits most of your business needs.
i.e. If you want sales orders and inventory management - you might as well be asking a rock.
i.e. If you want to use your own credit card processor, they will force extra steps on you and take away features and functionality.

Before I began using QuickBooks, my biggest fear was that we were going to entrust a cloud with our money.

Personally, I was hesitant for a long time and so was my company. But after that, we decided to take a leap of faith and use QuickBooks. We’ve been happily married to this software ever after.

So here is why I like QuickBooks

It’s invoicing feature is amazing. The feature automatically invoices our customers and brilliantly matches the invoices to the customers.

Quickbooks takes payments, bills and compiles reports for everything

And while Quickbooks is doing this, everyone on the accounting team accesses it with ease.

Quickbooks crashes a lot and limits access to a few number of people. That's why I don't recommend it to big firms.

I love the look and feel of Quickbooks Online. The program is easy to use and makes sense. I can quickly find the exact place I am seeking because the navigational tools are well-organized whether I am looking for expenses, income, or something very specific. I also love the input formats. Anytime input is involved, there is always a chance for human error. Quickbooks is quick to catch if I have input something incorrectly, or if I have forgotten a field altogether. I am comfortable knowing that I will be aware in the moment if something has not been input correctly, and I can fix it right then.

There are some features I just don't use because they do not apply to our organization, so I am not familiar with those.

I love that I can manage my books, invoices, payments, etc. from any device. I loved that in theory everything was connected and easy to use (more on this in the cons), I love the wide support and the massive community that uses Quickbooks so it was possible to find help on issues I had (not easy, but possible). Plus, I had been using them for so long it was all familiar.

- The customer service is terrible (I've had 1 good rep out of the 10-20 I've had to talk to)
- The app hardly works at all for me anymore, its always crashing, glitching, freezing, etc.
- The connections barely work and need fixing all the time
- The website is incredibly slow and also has a lot of bugs
- By far the worst for me has been the Quickbooks Cash and merchant services. Fees have been going up, Quickbooks cash has been VERY slow and buggy, transfers have taken a week or more to process, customer service with that is TERRIBLE, just overall a very bad experience.
- Now monthly fees are going up yet again
- I've been getting charged more and more fees for moving money or even just trying to refund someone