QuickBooks Online Reviews

It's an accounting software with all of the features that a small to medium sized business could need. Integrations, mobile app and built-in payment processing to name a few. Probably the only one on the market that has all of these features combined.

It has a lot of hidden downsides:

1- Subscriptions get pricey real fast, especially if you work with multiple currencies or if you have payroll.

2- Customer service is a joke to them, people on the phone can't really help with technical issues other than logging in remotely and pointing to things. Their email support is also not very helpful as you can't reply to it. To me, they make it very clear that support, is not a conversation, but rather a reiteration of their terms and conditions.

3- For an accounting software, they make a lot of mistakes in their subscription billing. For instance, after canceling a $60/month subscription for one business, I was charged $60/month for another, with fewer features. When I reported this, they refused to correct the issue, citing policy.

I liked that it integrates with Clio as well as the other intuit product line; the interface is fairly navigable, but i am unsure the pros outweigh certain drawbacks

QB was fine, a bit hard to understand for a non-accountant; but I guess that could be because i never made use of their expert help and insisted on onboarding myself totally manually as a new businessperson

This is somewhat of a easy software to use once you get used to where everything is located

The fact that not everything is in one location to complete the tasks

As for my personal experience with quickbooks online, I have rated this software highly. As there are several diverse atributes to my liking, one that stands out the most for me is the integration feature. As a business owner this feature has been optimal for my use in the office and for my personal financing. I have integrated my CRM software with my quickbooks online account, which eliviates so much time and grants the ease of knowing record is being kept of my customer relations as needed. I have integrated that of each of my banking accounts, both business and personal, and have not a single complaint thus far. This is of years worth of continued use with the software. I am a paid subscriber with quickbooks online. I am billed monthly for the subscription. Ive used quickbooks online for approximately 4 years, and will continue on as a very pleased customer.

As for what i care for the least about quickbooks online is something very managable, for it came with feasible solution. When i first began with the software it did take some getting used to. I am technologically advanced in both system softwares and application softwares. So, in knowing that, and going in equipt with the basic foundation or fundamentals in operation i feel the software might could use a bit more user friendly features or functions that target the ones going into a software that doesnt have these to their advantage, for say.

I love the mobile app which makes it super easy to review expenses and income live time and make sure things are categorized correctly. It is very intuitive to use, and saves me so much time. And provides peace of mind of knowing my financials for my business are right at my fingertips on my phone or computer.

I had a glitch in bank accounts re-synching after an upgrade in software the other year. Which caused myself and my bookkeeper some extra work at the end of the year to reconcile, but the updates were worth it.

As a Bookkeeper and Administrative Assistant, what I liked most about QuickBooks Online was its user-friendly interface and cloud accessibility. It allowed me to manage financial data in real-time from anywhere, which was especially helpful when coordinating with clients remotely. QuickBooks Online also made reconciling accounts and generating reports straightforward and efficient, which streamlined the bookkeeping process and improved accuracy.

What I liked least about QuickBooks Online was its occasional lag, especially during peak usage times. This could slow down workflows, particularly when working on larger files or when multiple users were accessing the account simultaneously. Additionally, some advanced features are limited or only available in higher-tier plans, which sometimes meant workarounds were necessary for more complex accounting tasks.

QBO is pretty simple for the most part. There are advanced features available in the advanced version, but the simplicity remains true with a double-entry accounting system. Bank Feeds are absolutely great if used correctly. App Integration is plentiful.

We could not make QBO fit our construction workflows in the way we used them in Enterprise Desktop. Jobs and Items do not behave the same way. In addition, the costs feel expensive on a per-entity basis. Very expensive. Right now it makes more sense to pay a one-time fee for QuickBooks Desktop and have as many companies as you want.

The automation is a lifesaver. It pulls in bank transactions automatically, which means no more manual data entry. The ability to attach receipts directly to expenses is a huge bonus too, especially when it’s time for taxes. Everything’s in one place, and the reports are quick to run, giving a clear snapshot of your business whenever you need it.

The learning curve can be a bit steep at first, especially if you’re moving from Excel or another system. Some clients have felt a little overwhelmed getting everything set up, but once you’re past that, it’s really smooth. Also, the pricing can feel high for small businesses just starting out, especially if you add on extra features like payroll.

So easy to manage almost everry part of our business. Makes VAT returns a doddle and all banking transactions are imported automatically

Payroll said of things isn't the best for us so we've stuck with Moneysoft for now

The only positive it is not ties to one computer and can be accessed anywhere

The system takes too many steps to do a task, it does not receive payments effectively from clients. The customer service is absolutely useless and does not care about anything.

Having different type of statements and reports, especially the customized one, that can be created via QB.

The process of inactivation after 15-30 minutes without activity.

I like that in theory, it's set up for relatively easy access as a small business with an affordable price for the basic package, I like the interface, but it is quite a bit more complex than I'd first thought.

Quickbooks has so many things built-in that aren't clear how to use for a small business owner without lots of experience with the platform or accounting. There are features that are excluded in the basic package which seem like unreasonable limitations. Making revisions within Quickbooks to invoices/payments in the past without having it impact your account reconciliation is not clear and can be quite frustrating. The fact that Quickbooks charges for assistance for things like that is silly - the product isn't intuitive or clear enough to not provide free customer support. The reality is that it's not user friendly enough to stumble through without help, so I've had to work with my CPA/business consultant to solve certain issues which is equally frustrating.

QuickBooks Online is extremely user-friendly and intuitive, making it easy to manage our finances. The cloud-based access is convenient, and it integrates well with other software, streamlining our accounting processes. It’s great for invoicing, tracking expenses, and generating financial reports quickly.

Some advanced features are only available in the accounting view, which can be limiting for users who may also have accounting responsibilities but don’t have access to this view. Additionally, as your business grows in size or complexity, especially with multiple subsidiaries, QuickBooks Online may not be robust enough to handle more intricate financial requirements.

For the most part the system is simple to use, and it easily lets us send invoices and receive payments from our customers.

I really dislike the constant aesthetic changes to the site, especially when there was no reason to make a change. For example, a more recent change was "updating to a more modern look" - but it completely changed the layout of our invoicing screen, making it much more difficult to navigate and make sure all the required items are put in correctly. Also, you don't have the option to change the layout back to a previous version - you're just stuck with the new one - which is so frustrating.
It seems like as soon as you get used to one thing changing they make another change - without notice - and you have to learn the system all over again. In my work I truly don't have time to relearn how to use a system that should be easy to use. Very frustrating.