Lucy

Order processing software that manages emailed orders

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
4/5
Customer Support Software
5/5

100%
recommended this app

Filter by

Overall rating
Company size
Time used

1 review

Bilgin O.
Overall rating
  • Industry: Wholesale
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Automating our B2B and B2C business

Reviewed on 2021-01-13

We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy.
Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually.

Pros

I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works.

Cons

It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team.

Alternatives Considered

Conexiom

Reasons for Switching to Lucy

Lucy was fast, easy to implement and most importantly easy to understand and operate by our team. Customer service has also been one of the most consistently positive experiences we've had which we were not so sure we'd receive from the bigger guys out there.