Innago Reviews

I am in my late 60's so I am not acclimated to changing things that I have done from a long time. I switched over to Innago about two years ago mostly to consolidate my tenant payments in one place. I have since added tenant screening and will be adding the background check as well.

What I most appreciate is the excellent customer service !!! When you call unlike most places you speak to a live person. They are knowledgeable on how to use the software and walk you through step by step. I highly recommend this company.

Having used this software for two yearsI have not found any as of now.

In have tried a few property management software, both free and paid for, and find Innago to be the best. The software is very easy to use and includes maintenance requests, rent payment portal, and messaging to name a few.

There was little I found that I did not like of this product.

The side menu on this software makes it easy to navigate for all users who are tech savvy or not. I really enjoy the automation Innago provides for rental payment collection. Many of my tenants have expressed how satisfied they are on their end. 93% of my tenants have happily switched to Innago.

Additionally it is FREE to landlords which is very appealing to those who are not on a large enterprise level of units.

Currently there is no iOS app available to landlords - only tenants.

The ACH feature works great for tenant that don't want to stand in line at the bank or pay me directly.

I wish there was more accounting features than just expense tracking, but at that point you're getting into the lane of quick books or other accounting software.

This software does a lot, I like the invoicing system that allows me to tailor specific billing for the tenants for the regular payments as well as special payments and assessments that arise from time to time.

It's a little slow to load and I have to jump around to a lot of different sections to get the info I need. Better to have a tenant/property page with just that tenant's information there for a good view of what's going on with that tenant/property without distractions from other tenant/properties at the same time.

Setup of the property I manage and the tenants who live there was, without doubt, the easiest I've ever experienced, and Innago is the sixth program I've used in the 20 years I've been a property manager.

I haven't found anything negative yet. I didn't understand the fee structure at first, but now that I do, I'm only amazed that it took me as long as it did.

Clean platform, easy to use, helpful, organized, and great customer service!

I have not found any cons to the platform or company what so ever.

Innago is fantastic out of the box for 99% of users. We had a few complexities that no software handled at the time and, after a few conversations with [SENSITIVE CONTENT HIDDEN], the changes were made and we had them implemented. This is truly a development team that cares about its customers and is willing (and even better, ABLE) to make the changes that keep this product evolving into an ever-better one.

As I mentioned, any changes that we asked for were considered and, if possible, implemented. There is nothing not to like.

I love that it has all the features I was looking for in one place, & the fact I could personalize my account, my documents, & my tenants profiles is a bonus. Online signing, storing leases, rental listings, good customer service, no glitches, there's so much to be grateful for (especially the price). My tenants are especially happy with the convenience, as am I. It's a huge upgrade from my last 2 online rent collection platforms.

It's got everything I need, once I get used to using it. There have been a few tasks I needed help to walk thru & learn how to use each feature. It offers so much, that it can be a a challenge to learn all at once. I think in the future, the site could improve a little on it's intuitiveness, & or provide more instructions videos or site guides for every feature.

The best free property management software that allows you to create and sign leases, screen tenants with background checks, split disbursements of rental payments from multiple properties amount multiple bank accounts as well as integration with tenant search websites such as zillow to provide assistance with filling vacancies. Very easy to use. I manage seven properties shuck include long term rentals as well as my short term renters and traveling nurses and Innago makes my life so much easier.

I would love to see an update to the mobile app because it takes a bit longer to do things via the app rather than when I’m logged in to the Innago site.

I like that the layout is easy to manage. It is easy to keep up on what is owed vs what has been paid. There are many features and they are constantly updating.

Maybe there can be a section for past tenants what they owe and if you had to evict.

Overall, the system is awesome! It did take some getting used to, but that is with every software out there. I have used 3 other systems and will tell you that Innago is the ONLY one that sticks with us for support. The other systems were great during the implementation period, communication was top notch, but then came our day to day use and we would have to submit a trouble ticket and wait sometime 4-5 days for a reply, and even then sometimes it was a link to their FAQ's. We have been using Innago for about 6 months now, and even as late as [SENSITIVE CONTENT HIDDEN], I called in and got a real person that handled my question!

A little time to get used to it, but after that, NO CONS.

I like that it is robust and I can do multiple functions in one system. It allows me to create invoices for non rent services and review payment history.

I would like to work on how to integrate it with my quickbooks.!

Our company started using Innago about 8 months ago and we are very pleased with it. We mostly collect rent payments and Innago has helped us organize that process. The customer service is great as well. [SENSITIVE CONTENT] is very quick to answer any questions I have.

My boss wanted a program that offered a flat monthly fee, as opposed to a percentage of rents collected. This was his least favorite thing.

It’s easy to input my tenants information, lease files, and payment information. Technical support is second to none, within seconds I’m talking with the person who manages the software if I have any questions.

Nothing, it does Exactly what I Need it to do.

The CS is actually the programmers and they could answer my questions. They also listened to ideas for future fixes. Very knowledgeable!!

I can’t say there is anything I don’t like about it.

Ease of use. I was up and running in a few hours!

I wish their was an app for the property manager. While the GUI through a phone browser isnt bad, an app would just make it that much better!