Innago Reviews

There isn't much not to like. Innago provides a easy to use interface that puts all the relevant information together in a nice visual!

The process to setup leases online can take a while to setup, but is well worth the effort.

After researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.

The accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.

Integration was simple and software is easy for tenants. Customer service is always quick and helpful.

There are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.

The ACH feature works great for tenant that don't want to stand in line at the bank or pay me directly.

I wish there was more accounting features than just expense tracking, but at that point you're getting into the lane of quick books or other accounting software.

One of my favorite features is rent collection. It's all handled online! My tenant loves the ease of just logging in and paying. There are no fees for the property management team as Innago passes on the small fee to the tenant (you can change that if you'd rather eat the fee).

Setting up the lease can be a chore at first because there are so many options. Luckily they do have a nice video that goes over each option available.

I have been using this software for 2 years now, and it is exactly what our company needed. It is a super easy platform to work with. From customizing templates to editing invoices, the overall ease of use has been great! The customer support has also been amazing. I have gotten the exact help I needed every time I reach out!

The only thing I can think of is sometimes the platform moves a little slow. It may be the browser I am using, however, its not critical to the overall quality of the service provided.

The dashboard makes life so easy when looking over every month. I never have a single question about the financials or status of my company.

I would like to be able to send my owners ACH's through the software.

I love that it has all the features I was looking for in one place, & the fact I could personalize my account, my documents, & my tenants profiles is a bonus. Online signing, storing leases, rental listings, good customer service, no glitches, there's so much to be grateful for (especially the price). My tenants are especially happy with the convenience, as am I. It's a huge upgrade from my last 2 online rent collection platforms.

It's got everything I need, once I get used to using it. There have been a few tasks I needed help to walk thru & learn how to use each feature. It offers so much, that it can be a a challenge to learn all at once. I think in the future, the site could improve a little on it's intuitiveness, & or provide more instructions videos or site guides for every feature.

I love that Innago has amazing customer service! I have called and emailed many times with questions and they always replay so quickly! The software is easy to use and as the administrator I like that I do not have to pay - the tenants pay.

My least favorite thing about this software is the setup. It can be tedious to figure out but once I figured it out I love it!

I mostly like the integrated features that innago provides (property mgmt, tenant locating/screening, lease mgmt, analysis). Kind of an "all in one" solution for the mgmt of rental properties. Integration into my existing processes was somewhat seamless.

Few improvement opinions... lease template feature is a bit clunky, expense filtering needs more flexibility, would be nice to have more flexibility with add posting options (online, email, phone, etc), would be nice to have a tenant screening report that provide recommendations instead of just data that has to be interpreted.

Price. The support. If I'm walking around my units and some stops me to give me a check or cash. I can open the app on my phone to record the rent. Then I just drop it off at my bank on the way home. I like that each tenants email and phone number is available to view on the app.

Need a shortcut to access that app for owners (It's coming soon I hear).

Customer Service
Innovation
User friendly
Full of features
Workflow management
Record keeping
Customer Service!!!

I really do not have any complaints with innago.
The only thing that could be better is an app that would make interfacing for tenants easier but the website does just fine for now.

Top notch customer service
Rent payment tracking
Automotive reminders
Online maintenance requests
Credit card payments accepted
Affordable
Background & Credit checks
Multiple deposit accounts allowed

Nothing! But I trust that if I ever wished Innago had another feature I could mention it to their tech team and they'd figure out how to try to make it happen - Their customer service is that awesome!

I have recommended this product to about no less than 20 different Landlords. The ones that have checked it out have made the switch and been happy with the results.

They have an app for the tenants but looking forward to the Landlords app.

I am in my late 60's so I am not acclimated to changing things that I have done from a long time. I switched over to Innago about two years ago mostly to consolidate my tenant payments in one place. I have since added tenant screening and will be adding the background check as well.

What I most appreciate is the excellent customer service !!! When you call unlike most places you speak to a live person. They are knowledgeable on how to use the software and walk you through step by step. I highly recommend this company.

Having used this software for two yearsI have not found any as of now.

The side menu on this software makes it easy to navigate for all users who are tech savvy or not. I really enjoy the automation Innago provides for rental payment collection. Many of my tenants have expressed how satisfied they are on their end. 93% of my tenants have happily switched to Innago.

Additionally it is FREE to landlords which is very appealing to those who are not on a large enterprise level of units.

Currently there is no iOS app available to landlords - only tenants.

features it has that can be customized and configured according to your lease terms, highly customizable and at the same time provides you with automatic processes such as for charging late fees, ability to upload documents, send reminders and much more.

I am missing a landlord app!!! in 2022 such a service should have an app for landlords!!! I would have liked to see them improve on history of payments and on flexibility for applying payments to invoices in case a tenant pays in one lump sum for several invoices. Another thing is an option to send a tenant a reminder about his entire debt not just per invoice. Also, need to improve on ease of creating invoices or reminders, if you are already viewing a certain tenant or property have that one selected as default instead of the need to start selecting. Also need better alerts for maintenance requests by tenants, but I assume this will be improved if a landlord app is introduced.

The system took a huge workload off my back. I like the fact that I can customize it, send my lease is through it, manage my finances through it, see what open offices I have, run reports on who is late and still hose money, and the list goes on and on. They are excellent with customer service, and answer your questions quickly. I highly recommend them.

The only thing that I would like to see improved and I’ve already spoken to [SENSITIVE CONTENT HIDDEN] about this is when I download the XL spreadsheet to make my phone calls on people that have not paid their rent on time, I would like it to see it populate the phone number for that person also instead of me having to go look it up. He is assured me they are working on this, and I know that he will get this done.

Innago is fantastic out of the box for 99% of users. We had a few complexities that no software handled at the time and, after a few conversations with [SENSITIVE CONTENT HIDDEN], the changes were made and we had them implemented. This is truly a development team that cares about its customers and is willing (and even better, ABLE) to make the changes that keep this product evolving into an ever-better one.

As I mentioned, any changes that we asked for were considered and, if possible, implemented. There is nothing not to like.

Innago is convenient, easy to use, and FREE for landlords! My company has over 130 rent to own homes, and we were stuck in the stone age of technology. Innago made it possible for my company to accept payments online from our clients. Not all of our clients have taken advantage of of this option but over 20+ have. All my the tenants whom have tried it, love it as well. It's made getting rents on time easier and has saved us hundreds in fuel by limiting our travel for collections. [SENSITIVE CONTENT HIDDEN] is amazing at helping navigate the site and is always responsive. Thanks [SENSITIVE CONTENT HIDDEN]!

No complaints, I love Innago. Best affordable software

This software does a lot, I like the invoicing system that allows me to tailor specific billing for the tenants for the regular payments as well as special payments and assessments that arise from time to time.

It's a little slow to load and I have to jump around to a lot of different sections to get the info I need. Better to have a tenant/property page with just that tenant's information there for a good view of what's going on with that tenant/property without distractions from other tenant/properties at the same time.

I appreciate Innago's flexibility in features - I was able to apply different settings to not only different properties but different units within the same property based on the terms of the different leases (late fees, etc.). Being able to have my tenants sign their lease electronically through Innago is also a huge benefit for me.

I have not had any issues with Innago other than initially when I was only using the website on my iPad and it was slightly less convenient to navigate than if I were using a regular computer.

What's there not to like? I personally like lease, tenant, rent, expense tracking. It keeps me keep on top of my renters and helps me track my profitability overall. Lease management is a business. I don't know how I lived without it before. I'm sure there are similar SaaS solutions out there but there is no way to beat Innago's feature set for the price.

My only cons are the reporting. I wish there was more granularity on the reports. Some graphs and timeline stuff would be good.

Next is the cost for the payments. I tried to get my tenants to use Innago payments but unfortunately they got turned off by the additional cost it brings. If the payments can be done at a more reasonable rate to tenants, I would love to have them all using Innago for payments as well.

I have been looking for a provider for a long time, Innago notifies my tenants and tenants can split payments between roommates.

My tenants have notified me multiple times that their invoice does not show itemized line items.

Innago is a really nice, and seamless online property management system. Here's my reasoning... When you login you have several tabs towards the left side. You have Dashboard, Properties, Tenants, Applications, Leases and Files, Income, Expenses, Maintenance, Messaging, and Users. I don't use every single feature that Innago offers, but it's very nice they do offer a broad range of tools that almost any landlord or property manager can use. One of the things that I really love is the UI (user interface), and UX (user experience) of Innago. The web design is very nice on both desktop and mobile. I used Cozy for the longest time, but in all honestly the user experience was clunky and very convoluted, moving through menus and certain areas of the tools were not straightforward. Innago is not like that at all.

Everything is properly organized and the logic of going through any menu, selection or tool is properly implemented, which is important to me.

I also like how affordable the fees are (with tenant ACH payments).

I like the fact there is a very slick looking app for tenants. This helps me provide a more enjoyable and professional experience for them.

I think a Landlord app would be nice, but no major cons at the moment that I can think of.