2 reviews

Knowledge360

AI and machine learning based business intelligence software

5 /5 (2 reviews) Write a Review!
Overall rating
5
/
5
Value for Money
5
Features
4.5
Ease of Use
4.5
Customer Support
5
100% recommended this app
2 reviews
Shriharsha B.
Industry: Medical Devices
Company size: 1,001-5,000 Employees

One Stop Shop for Competitive Intelligence

Used Daily for 6-12 months
Reviewed on 2019-06-05
Review Source: Capterra

My overall experience right from the evaluation to launch phase has been exceptional. The team behind this tool provides excellent support and is always on hand to address queries. This had helped us to customize the tool and filter out the noise to enable faster decision making and also saves us a huge amount of time which was previously spent on gathering information.

Pros

1) Easy to set-up with built-in widgets and templates
2) Economical and doesn't burn a hole in your budget
3) Access to a multitude of publicly available information across the competitive ecosystem
4) Easy alerts for those who are time-crunched
5) Saves a lot of time and effort spent in gathering news, intelligence and documents
6) Can be a central repository for all types documents and field intel for an organization
7) Efficient in helping identify the implications of intelligence by enabling easy piecing together of information.

Cons

1) Fair bit of learning curve as there are so many features
2) Odd-chances of not functioning in some regions due to internet censorship
3) Customization requires fair bit of time and efforts, but nothing too significant

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Shannon C.
Industry: Information Technology & Services
Company size: 201-500 Employees

Knowledge 360 from Cipher

Used Daily for 1-5 months
Reviewed on 2019-02-26
Review Source: Capterra

Great company to work with and easy to do business with. The value of this software is well beyond the price you'll pay. Transparent pricing.

Pros

Flexible confirguration options
Once the system is setup, much of the work is automated
Fantastic customer support

Cons

The battlecard templates are pretty rudimentary, but I was able to find a work around by uploading my own battlecard images.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10