FOUNDATION Reviews

FOUNDATION

4.2 (178)
Construction accounting software for managing job costing

Overall rating

4.2 /5
(178)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.0/5
Customer Support Software
4.3/5

82%
recommended this app
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178 Reviews

Melinda
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Most Intuitive Software I've Ever Used

Reviewed on 2021-05-18

Very happy with Foundation. Would recommend to anyone in the construction business.

Very happy with Foundation. Would recommend to anyone in the construction business.

Pros

Anything new I need to do, Foundation already has a solution. They are always ahead of me. For example, the COVID sick pay last year. And their support people are very helpful in listening to you and offering a solution for whatever you are trying to accomplish.

All the modules work similarly. Easy to learn once you know one.

Cons

A/R Cannot repeat an invoice number on different customers.
A/P Doesn't not show amount left to distribute between accounts, only amount already distributed.

Alternatives Considered

Sage 100 Contractor

Reasons for Choosing FOUNDATION

Foundation was much more versatile than what I was using. And cheaper annual fee. Foundation had tons of reports built into the system. Starbuilder I had to create my own through MS Query.

Reasons for Switching to FOUNDATION

The overall setup and ease of use

Response from Foundation Software

Thanks for the awesome review, Melinda! We work hard to meet expectations like yours, and we're happy to hear we 're hitting the mark for you, both in product and support. I'd like to have someone from our team reach out to you to discuss your AP and AR concerns in more detail. Let me know of a time that's convenient for you and I'll get that set up. Thanks again! -Robin, Client Success Advocate, [email protected]

Kelly
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Outstanding Product

Reviewed on 2021-09-02

Amazing, simply amazing!

Amazing, simply amazing!

Pros

The ease of use. Coming into this business where the software was already in use, I had to teach myself how to use it. When I didn't understand something all I had to do was make a phone call and I had help. Very friendly, knowledgeable associates to walk me through anything I needed and explain everything. When I needed to software to do something for me and it didn't all I had to do was make a phone call and they put someone to work on it and made it happen. For example: We have to send out a sales tax report to all our not-for-profit customers so they can request a refund from the state. We had been just putting the data in a spreadsheet manually, but I sent the the spread sheet we used and they created it to pull all the data out of Foundation to my spreadsheet. What a god send, saved me hours of work and of course it eliminated errors! I can't say enough about the staff at Foundation and how incredible they are.

Cons

The only thing I haven't figured out is how to get our sub-contract agreement incorporated into Foundation so the software can do that for us, instead of us having to do it manually. Its not a Con, just still haven't figured it out. There are no cons to this software that I have found.

Response from Foundation Software

Thanks for such an awesome review, Kelly! Welcome to FOUNDATION and congrats on your self-taught success! It's great to hear that our Client Support Team has been able to assist you above your expectations. I'd like to have someone from our team reach to you to see what we can do about our subcontract agreements. Let me know of a time that's convenient for you. I'd be happy to set something up. Thanks again Kelly! -Robin, Client Success Advocate [email protected]

Savi
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Plenty to offer but not optimized for practical use.

Reviewed on 2023-03-02

It is a good construction accounting system with a bunch of good features and modules but dated...

It is a good construction accounting system with a bunch of good features and modules but dated methods of data entry. some features are really good, but many are duplicated, time consuming and prone to mistakes at times. e.g. Control date in AP module -option to prevent you entering any out-of-date invoices - it doesn't do the job, it lets you post it whenever you like for year 2000, 1930 or 2250 which creates a lot of problems with reports because option to select 2 different dates and control date functionality only controls Invoice date and not Transaction date, which is painful to find and only shows in certain reports and not all. There are other glitches which hinders you do your job accurately and fast. there are examples you may find if you use foundation - e.g. prepaid credit invoice automatically (glitch) selects regular invoice and treating the credit card as checking account. Another one if you are selecting job name and cost code by typing the number, it would keep giving you error to select until it is selected from the drop-down list of Jobs, cost code or cost class and to do that you have to select different item before you select the correct one.Now we just use mostly the base modules AP, AR, Payroll, Job Costing and GL.

Pros

It has more modules to offer for construction companies comparatively other accounting software.It gets the job done.

Cons

1. Many modules to offer but many basic features not available. e.g. Payroll module fully functional but no option to print Corrected W2 and when contact support, they say we do not have that functionality and go to IRS website to print one. 2. Many functions on daily basis cancel each other out or overlap. e.g. Equipment module & Payroll module for work orders.3. Permission levels not optimized for security. e.g., Access to Vendors, it is either all information including account deposit or nothing. You can't have two tiers of permissions for employees: it's all or nothing.4. Bid Proposals can't be copied to AIA's.5. Mobile Time App not user friendly at all, full time sync error; on web, 90% of the time you need to clear cache & cookies or use private/incognito mode to use it.6. Training at start is only for basic use and they do not import your previous data, only bring in balances. If you ask later to import, they say it should have been done at the beginning when going live. after you go live, no help or you can use their consulting service to help you which will cost $250 per hour.7. Scheduler - no updates for last 3 plus years. Only available for print option - no export to excel or access in the field.8. Document Imaging - Routing for invoice approval is dated9. No audit log, only shows whoever made the last change on transaction.Actually, the list is endless from last 3 years of use, but it gets the job done with certain limitations.

Doreen
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Union Payroll System

Reviewed on 2017-08-23

We have a very complicated payroll for the simple fact that we are a multi state, multi union...

We have a very complicated payroll for the simple fact that we are a multi state, multi union company. This means many different rates of pay, taxation tables and unions, as well as our Administration and Shop payrolls. P4C thru Foundation has been able to handle this with ease and I really am happy with the service they have provided to us in the past 2 1/2 years. I hope to continue a much longer relationship with them. Whenever a support call is logged, usually one of the 2 reps. call back almost immediately and help work through any issue, no matter how long it takes. They are personable and professional and always helpful. Reliable system, easy time entry and reports generated are very easy to read.

Pros

I love the fact that P4C can handle all of our multi state and multi union (sometimes up to 55 different unions) Time entry is very easy, and includes attaching hours to jobs and tasks with ease. The system is very user friendly and the Support staff is phenomanal. Generates great union reports, job costing and also great HR reports as well, such as 401k reporting. We can process same day layoff checks which is a must for union payrolls. Also not charged by the number of employees in the system as with other payroll companies. I love that it is web based so i can work from anywhere. They are able to create payroll cycles, so each cycle can have a different address, and they deliver the checks to the exact locations. So i can enter all my time and be assured that jobs in other states have checks go directly to the location versus coming here.

Cons

I don't like that if i have multiple payroll cycles computed and i have to purge one, that it will purge ALL computed cycles, not just the one I had chosen.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

I used to LOVE Foundation Customer Support.....Used to!!!!

Reviewed on 2022-05-26

When I get the help it so helpful but, getting it is the issue.

When I get the help it so helpful but, getting it is the issue.

Pros

I first began using Foundation in 2015 at a previous company and just loved it. I always got a call right back for customer support. The videos were fantastic, everything I was doing was interesting and with so much ease. When I took over the office for my current company it took over a year for me to finally get my boss agree to the change from Sage to Foundation but, I explained the significant increase in cost was so worth it! I finally got the green light and was sooo excited to have Foundation back! I was mostly excited about the customer service I was going to be receiving!

Cons

Implementation has been AWFUL! Customer service response time has been a NIGHTMARE! Not what I was expecting :-( Initially, the training scheduled was a weekly thing, more often my meetings began to get cancelled. Once I sent an email to a different trainer in my group expressing a little frustration I was never again put on calendar for training. I was not even informed if it was all finalized. No month end close training, no bank rec training and today, (what compelled me to make this review) I put in a service call at 1PM PST, my project in HQ is not in the cloud so I cannot send an RFI with attachments that need to be addressed tomorrow. I am told I am first in que for a call back. Fast forward 3PM PST I follow up. I am told the next available will call me. It is currently 4:41PM PST and I still have not received a call back and I do not even have an account manager I can call to fix the issues since my implementation support has been no help either. Truly Truly disappointed and ashamed that I even suggested this to my owner.

Mendy
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Foundation

Reviewed on 2020-01-30

Overall experience was good after initial set up. Once program was learned it was easy to navigate

Overall experience was good after initial set up. Once program was learned it was easy to navigate

Pros

Software was easy to use after initial training. invoice attachments was new to us so that was very helpful.

Cons

The reports had the details of what i needed but when trying to export them they would come out unreadable.

Response from Foundation Software

Hi Mendy, thank you for sharing your thoughts about FOUNDATION. We're happy your experience with us has been positive and you've found our software easy to use. I noticed you haven't been actively using our software for some time but I'd love to talk with you and get some feedback on your customer support rating. As we strive to provide quality client support and a great product, we are always looking for ways to improve. Please let me know of a good time to reach you. Robin, [email protected]

Collette
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Accounting Software for Construction

Reviewed on 2023-07-05

We run a lot of jobs, so it is great at tracking each one

We run a lot of jobs, so it is great at tracking each one

Pros

I have used Foundation for 12+ years. We were going to switch a couple years ago, but the other software did not have as many features as Foundation so we stayed.

Cons

The program itself could be updated a little to look more like windows.

Response from Foundation Software

Hi Collette! Thank you for your great review! We're so happy to hear that you decided to stay with us and that our features are such a great asset to you. As a company we are always striving to make improvements and appreciate the feedback. It is wonderful to hear that you are having great success with tracking your jobs. If you ever need anything please don't hesitate to reach out. Dawn, Client Success Representative - [email protected]

Brian
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Electrical Contractor Review of Foundation

Reviewed on 2017-08-25

We chose Foundation for it's array of features, depth of reports, its customization options, and...

We chose Foundation for it's array of features, depth of reports, its customization options, and its affordability. Much cheaper than buying software that you have to pay per user access fees for. There are quirks, but once you understand the system, it's generally easy to navigate and manage them. Extremely feature rich. Would definitely recommend.

Pros

Incredible amount of features, options, and reporting functionality. Can pretty much do anything you would ever want to do, accounting-wise. Project Management module pays for itself. Other customization options are very nice. Price is extremely attractive for amount of features in the software. Customer support is A+++++.

Cons

Very steep learning curve, to use advanced features. Genie is a pain and really cumbersome, probably my least favorite part of the software, even though it's sold as a great feature. Software isn't always forgiving about mistakes, but customer support makes up for it.

Crystal
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Foundation software

Reviewed on 2018-08-23

Have been using for 9 years . Love it but training is expensive

Have been using for 9 years . Love it but training is expensive

Pros

Does everything you may want or need in accounting software. Even has areas we don't use. Prior to Foundation we used three different programs to track payroll, A/P, and A/R.

Cons

Tracking taxes across different states for monthly reporting difficult. Some manual work required to report accurately.

Response from Foundation Software

Thank you so much for your feedback, Crystal! We're thrilled to hear you love using FOUNDATION, and we love having you as a client. If there's ever anything else we can do for you, please let us know! // -Robin, [email protected]

Dawn
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Intuitive design plus great support staff equals a great product in Foundation!

Reviewed on 2017-06-12

Pros

I most like the knowledgeable support staff and quick response times to our assistance calls. We also had a great trainer at the beginning of the cutover to Foundation and the transition between one software system to the other was fairly smooth.

Cons

Biggest pet-peeve is that A/P Full Invoice Report cannot be pulled by job. That is the one really hindering issue I have in the A/P module, which is where I usually work.

Jane
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Reviewed on 2011-10-27

Cary & Associates Builders, Inc. is an award-winning Full Service General Contractor specializing...

Cary & Associates Builders, Inc. is an award-winning Full Service General Contractor specializing in negotiated projects for the Design and Construction of Commercial, Industrial, Winery and Agricultural buildings.

We used a very well-known complex construction software for approximately 18 years. Through the years, the problems with the software were accompanied by inordinate increases in support fees. We discussed each year whether to renew our support or look for another construction software. In April of 2003, it became obvious that the software could not be kept up and running and we had constant "crashes". At the same time we received the next year's support contract for about $6,000. It was the last straw for us.

I began a search for a new software because I knew our system would crash as soon as our support ran out (which it did). I interviewed everyone I could locate and talked to our subcontractors. Our CFO said that ultimately I would have to go with my "gut" feeling and pick one. He said if it did not work out, we would just buy another one next year and we would still be ahead of the game. All my instincts said to buy FOUNDATION.

With a lot of trepidation, I purchased the software and bought a ticket to Cleveland to attend training. FOUNDATION was able to help me before I got to class by transferring my Vendors, Job Numbers, Cost Codes, etc. into my new FOUNDATION Software. I had pulled my G/L down in the middle of our FYE and was ready to open it as soon as I knew what I was doing. Surprisingly, by the end of the week, we ran my first payroll right in class! We spread open my G/L and we were ready to go. They dropped my information off on a disk and I headed for home. The following Monday, we rolled FOUNDATION out on our server and have never had so much as a glitch in anything, let alone a crash.

Once it was up and running, our team has able to learn the system easily. It is very user-friendly. Any problems or questions, you can click on the support button and get a call back in about 20 minutes! They can also connect directly to your computer (with permission) and help show you how to fix a problem (human generated) or they will fix it for you! Love it!

We have benefited in so many ways it would be hard to describe them all. We are currently on version 11.9 and FOUNDATION has just rolled out their new automated update that updates your server and clients automatically! I suppose one of the biggest benefits is the amount of time it has saved. I used to work every holiday due to having to make hard closures, etc. but with FOUNDATION I have not worked a holiday since 2003!

This system is astoundingly efficient. The AIA billing is easily reversed if an architect or owner decides on a different amount. The certified payroll is a dream. Although we are not union, it prepares multi-state, multi-county, multi-union etc. It does a wonderful printout for the 941 and in California our DE9. Our CPA loves the Fixed Asset module. He framed the first print out since he said he had never had one so accurate.

Quite simply, we love FOUNDATION! We get great customer service from real people and a software solution that keeps progressing and enlarging on concepts to help construction companies!

Tryn
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

User of Foundation for 14 1/2 yrs.

Reviewed on 2021-08-04

I have been working with and using Foundation for 14 1/2 yrs. They have always worked with me in...

I have been working with and using Foundation for 14 1/2 yrs. They have always worked with me in anything that I may need, they are friendly and very supportive. Foundation is a Great accounting software, especially for construction, due to the easiness and detailed information and tracking that it provides, especially if you do Job Costing. I even had some very complex financials I had to do over the years with division reporting that Foundation was there to help me with. We also work through the Cloud with Foundation (Saas) and I love it. It is so much easier and they do all the updates! I definitely recommend using Foundation as your accounting software.

Pros

Foundation is pretty user friendly. I use this software for a total of 8 of my companies, mostly and mainly for construction. It provides all the reporting and tracking that you will ever need. We are currently using the GL, AR, AP, PR and Job Costing modules. I have had very complex situations over the years that where a challenge for me in the reporting area and Foundation was always there for me in setting up things the way I needed them.

Cons

I cannot say that there is anything I do not like about this Software.

Response from Foundation Software

Hi Tryn! Thanks so much for the awesome review. It means the world to us. We strive to provide a great product and are thrilled to hear we've met that mark for you, your team and your companies over the years. Thanks for being a long-time partner with FOUNDATION. We look forward to many more years with you. Please let me know if you need anything. I'm happy to help. Robin, Client Success Advocate, [email protected]

Stephanie
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Considering moving back to QuickBooks or another product

Reviewed on 2016-08-11

Pros

The thing I really like is that we can process Multi-state payroll on all our employees on 1 check, whereas before on Quick Books we had to give each employee 2 payroll checks.

Cons

Their trainers and support staff do not know every piece of the system, yet we as users are supposed to know everything. We have had to call support numerous times on one issue because during setup with our trainer he did not know to select check boxes to activate accruals. By the way you have several different screens to setup 1 item so it functions properly.

Also, we came from Quick Books where you can e-file tax reports and payments directly from the system. Foundation does NOT have this functionality. They asked me to show them this function of Quick Books so they could see how it worked. Unbelievable! Don't they research their competition?

Reports- Their standard reports that come with the system do not allow you to drill down into more detail. That my friend is in another screen (you'll find there is A LOT of this). They will try to sell their software by telling you there is a report Genie, which is true, but I hope you know how to make query's' because that is about the only way you'll be able to customize reports properly. If you don't know how to do this you can pay Foundation to teach you! Also, you cant properly export an actual excel file properly, so be aware, it will take your CPA longer to reconcile accounts because of this you will spend more money.

Response from Foundation Software

Dear Stephanie,

Thank you for taking the time to review our software. We are sorry to hear that you’ve had anything less than a positive experience with FOUNDATION.

A member from our Client Advocate team will be in touch to talk about and help resolve the various issues that you have outlined. Our main priority is to get you the tools and resources that are needed for you and your company to successfully use FOUNDATION.

Please do know that you can call us at any time with questions or for additional help; we are at your service.

Catherina
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 2021-06-07

Foundation really makes Payroll easy, we do ODOT jobs and they are compatible with the Electronic...

Foundation really makes Payroll easy, we do ODOT jobs and they are compatible with the Electronic CRL Ashtoware programs required by ODOT

Pros

We do our payroll in house and the Foundation Payroll Module is the best that I have used

Cons

Reporting under Account Receivable could be better, you can work around it.

Response from Foundation Software

Hi Cathy,
Thank you for leaving such a great review! It means the world to us! It's great to hear you not only love our product and service, but you carried it with you from one company to another. We're thrilled you've stayed with us and we look forward to continuing our relationship with you and your new team! Please let me know if you need anything, I'm always happy to help. Thanks again, Cathy! - Robin, Client Success Advocate [email protected]

Pamela
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

BEST ACCOUNTING SYSTEM I HAVE USED

Reviewed on 2021-05-17

We found that FSI handles all our needs from accounting to very detailed job costing entries that...

We found that FSI handles all our needs from accounting to very detailed job costing entries that we need.
Payroll with the FSI job costing module is very easy....and give us exactly what we need.

Pros

Ease of use and I think more importantly....if I have a problem, the staff at FSI returns calls, fixes the problems, and makes sure they have corrected anything necessary. Always professional and courteous.

Cons

Haven't really found any feature I don't like or use.

Response from Foundation Software

Hi Pam,
Thank you for sharing your kind words about FOUNDATION Software. It means the world to us and to our entire team! We strive to provide a great product and great service. We're happy we have continued to do that for you. We are thrilled to have you as a long-time part of the FOUNDATION family and look forward to our continued relationship. Please reach out if need anything. Thanks again. -Robin, Client Advocate, [email protected]

Annette
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love FOUNDATION Software

Reviewed on 2020-02-27

The accounting Feature in FOUNDATION is so easy to use...you enter the data and it takes care of...

The accounting Feature in FOUNDATION is so easy to use...you enter the data and it takes care of the rest. Reports you can print help save the company time and money, and all you have to do is hit print. FOUNDATION even allows you to Export the report into an Excel file that you can easily sort.

Pros

Every aspect of FOUNDATION is user friendly! If I do run into issues, they have the most amazing support team I have ever been in contact with. FOUNDATION takes care of every function in the Construction business, including keeping your inventory for you so you don't have to spend the entire weekend crunching numbers. I have never spoken to a more happy support team than the one FOUNDATION has...they choose and train their employees with utmost care, and they are extremely patient and accommodating if you don't understand after they have explained. They spend the necessary time with you to help you understand every aspect.

Cons

I have had one instance where I couldn't get something from the software that I didn't want. Lo and Behold it was added in the next software update. FOUNDATION listens to their customers and makes improvements based on those suggestions.

Talisha
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Highly Dissapointing

Reviewed on 2016-10-31

Promises promises. Sales people will tell you anything to get you to make the purchase. Then you...

Promises promises. Sales people will tell you anything to get you to make the purchase. Then you can expect to be hit whit a lot of "no! the software cannot do that", "you'll have to use a workaround", and "There is no easy way around that". Every transaction takes an additional couple steps in comparison to other accounting software. You cannot write a simple check without entering an invoice or using a part of the system that is full of glitches. The whole system needs a lot of work before the usability is compatible to it's competitors. Reports are difficult to read without knowing the format. Employees are forced to use a login to eaccess system to view paystubs, which costs additional $$. In addition, you cannot offer the employee the option of sending them a paper stub because the format is so messed up a "normal"person cannot read and understand it. The modules do not communicate effectively. As an experienced construction accountant I feel this system is difficult to deal with and disregards many state and federal rules in relation to construction accounting and labor compliance etc. CPR reports are useless. There are no tax reporting forms available, so get ready to go back to manual tax return completion (including 941 and state level payroll forms).

Pros

Increases job security because there are not many people who already know how to use the system, so once you are that person in your company you are valuable. Custom reporting is nice

Cons

Lack of tax reports and tax information availability for reporting taxes. Difficult processes, too many restrictions where they shouldn't be and not enough where there should. Most of the system is a Con.

Response from Foundation Software

Thank you for taking the time to speak with our Manager of Training about the frustrations that you addressed in your review. As discussed, a trainer will be contacting you shortly to discuss these items thoroughly and work together toward resolving them.

Our goal is to provide you with all of the tools needed to successfully use FOUNDATION and ensure that the software is working optimally for your business.

Please feel free to contact us at any time with your questions or concerns. We are here to serve you.

Cheryl
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Joseph M Zimmer

Reviewed on 2021-09-27

We had a wonderful experience from start to finish. Your team made our conversion from on old SAGE...

We had a wonderful experience from start to finish. Your team made our conversion from on old SAGE product to your so easy and the training was great.

Pros

We love the customer support . We log a call and within the hour we have someone on the phone ready to help us solve our problem.

Cons

We have a Contractor who refuses to let us use AIA provided to do his billing, they have bastardized the AIA just so everyone has to use theirs. I wish Foundations could add this contractors version to the drop down.

Response from Foundation Software

Hi Cheryl! Thank you for leaving such a great review! It means the world to us! It's great to hear you not only love our product and client support, but you carried FOUNDATION with you to Joseph M Zimmer. We appreciate your support! As far as the industry standard AIA's go, you are not alone. My suggestion is to submit a Program Change Request and get added to the list of those who would like to see some customization options in the future. Please let me know if you need assistance with that. I am always happy to help. Thanks again, Cheryl! -Robin, Client Success Advocate [email protected]

Marcus
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Simple Review

Reviewed on 2021-08-04

Pros

Customer Support. They work with you in solving issues and creating solutions.

Cons

Tedious to add simple notes to entries. Can be clunky compared to other software.

Response from Foundation Software

Hi Marcus! Thanks for leaving such a positive review. We appreciate your kind words and are happy to hear our Client Support Team has been doing an awesome job for you and your team. We strive to provide great software and technical support and we're happy we are meeting that mark with you. Thanks again and we look forward to continuing to provide the service and product you expect from us. -Robin, Client Success Advocate [email protected]

Randy
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Not very good

Reviewed on 2017-12-28

Honestly the benefit I got was to see that you really need to do your homework before making a...

Honestly the benefit I got was to see that you really need to do your homework before making a purchase. Especially one of this magnitude.

Pros

I wish I could say I like this product. I had very high hopes that it would bring us to a new level of business. It certainly looks like it can.

Cons

Well, we spent a lot of money on training for our company to use it. But I really believe you need a solid background in accounting to utilize it best.
Not the most visually pleasing software. In a society where software companies are making visually stunning improvements while simultaneously creating better updates. They have been a bit slacked.
It took us a year for us to see it was too difficult for us to continue using it. But we gave it every chance.

Response from Foundation Software

Randy,

We are sorry to hear that your company is having issues using FOUNDATION. You are correct that FOUNDATION is a robust construction accounting system and is intended to help growing construction companies advance to a new level of business. We will have a training manager reach out to you this week to talk about your specific concerns. Our hope is that we can continue working together and provide what you need to make FOUNDATION the valuable tool that you expected for your company. We look forward to speaking with you.

-Robin, FOUNDATION Software

Alyson
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

AMAZING Software

Reviewed on 2021-10-05

Pros

EVERYTHING!! The support and knowledge of the employees is nothing that I've every seen before. Extremely professional and polite. Always updating the system with more efficient ways to work and short cuts that save on time. So many opportunities to learn more about how the software works with videos, online calls, classes to attend in person.

Cons

Everything has been so amazing per our company that I can't think of anything that I like least.

Response from Foundation Software

Hi Alyson! Thank you for your awesome review! We're thrilled to hear you not only love the functionality of our software but also the Client Support products and services we provide. Thanks for being part of our FOUNDATION family. We look forward to our continued relationship with you and your team at Chapin Concrete Contractors. Please reach out if you need anything! -Robin, Client Success Advocate [email protected]

Mandi
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Reviewed on 2012-12-10

We are a low voltage electrical/telecommunications company that started in June 2006. In 2009 our...

We are a low voltage electrical/telecommunications company that started in June 2006. In 2009 our company was beginning to outgrow the capacity of Quickbooks. We needed something that would give us a more in depth look at job costing as well as track our expenses and all other apsects of doing business. We had no idea what we were getting ourselves into and how far we could take Foundation.

We implemented Foundation on January 1, 2010 and are still learning functions everyday that contiue to help us grow! We have grown to a multi-million dollar a year company and we truly believe that we wouldn't have come this far without Foundation. With the detailed job costing we are able to see exactly to the penny where every job comes in at as well as calculate our rates for estimating purposes. We run our accounts payable, accounts receiveable, and payroll all through Foundation. The ease of doing AIA billing as well as certified payroll with a click of a button was one of the major reasons we first looked at Foundation. Today, we couldn't survive without Foundation. We have three administrators that work in Foundation daily to enter all of the information and we have 6 project managers that view reports daily. To this day, my husband, Owner and President no longer has to rely on the information for the jobs, costs, accounts payable accounts receiveable and many other things being kept in his head or many notebooks because he can rely on the detailed information that he can see in Foundation.

We purchase the webinars every year along with the support and updates because we want to continue to grow with Foundation and we want to make sure that we are learning everything that we can.

Switching from one accounting system to another is a big project, but this one was well worth it. We love working with the customer service and technical departments. Everyone is so helpful and makes sure that all of your needs are taken care of.

As a side note, we also love seeing the Christmas Cards that are sent out each year! It reminds us that everyone at Foundation is a person and it really puts into perspective how much everyone must really love being a part of the Foundation team!

Barb
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Very poor for anything with sales - we have aggregate sales.

Reviewed on 2022-04-26

Not accommodating - "we don't have that".

Not accommodating - "we don't have that".

Pros

For my area of use I don't like anything.

Cons

My area deals with aggregate sales and billing for hauling to customers. Not user friendly. Difficult to get our scale system info to import. Invoicing is ridiculous in amount of steps it takes just to enter info.

Response from Foundation Software

Hi Barb! Thank you for your recent review and for sharing your thoughts about FOUNDATION. I'm sorry to hear you are not happy with how the software is performing for you. Our goal is to provide a comprehensive and reliable product for all of our clients and we regret that your experience has not lived up to those expectations.
We would like the opportunity to talk with you and further discuss your areas of concern. Please let me know of a good time to reach you and someone from our management team will call to talk with you directly. I look forward to hearing from you and please let me know if you need anything further. I'm happy to help! -Robin, Client Advocate [email protected]

Chrissy
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Wonderful!

Reviewed on 2018-07-31

Pros

Consistency through various modules; to clarify the steps are similar in the various modules, which I have found makes the software extremely user friendly and not difficult to train employees who have no experience with the software.

Cons

When exporting some reports to Excel; I have had some issues with formatting, the Excel version of the report may need to be manipulated/adjusted to use

Response from Foundation Software

Thank you for the kind words Chrissy! We are glad to hear FOUNDATION is working well for your company.

If you would like to speak further on the Excel formatting please do not hesitate to call our Support Department. We are always happy to help and may be able to offer some tips.

Thanks again!

Steve
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Reviewed on 2013-08-01

In early 2013 we made the decision to transition our company from the traditional server-based...

In early 2013 we made the decision to transition our company from the traditional server-based construction accounting software that we had used for over 20 years, to a cloud-based system. We were looking for a solid, reliable software solution that would run on the cloud without sacrificing accuracy, functionality, or speed of entry.

After looking at demos of several different products we decided to implement Foundation for several key reasons. First, their reliability - after checking with existing users and some CPA firms that were familiar with the Foundation system, we were confident that we were choosing a product that we could depend on to consistently deliver what we require from an accounting system. Their scalability - we are currently a fairly small company, so the ability to easily add users as we grow was key to our decision. They have great features - of the products that we reviewed, Foundation had the richest set of features that we wanted in a construction software package. Although we were looking for an accounting solution, we were excited to see the range of capabilities in the project management and scheduling modules that Foundation offers. Their affordability - the initial implementation was very affordable, and the scalability of the product allows us to tailor the cost of the product to our budget as our business grows. They have a great reputation - Foundation has an excellent reputation for quality and service in the construction community, which is demonstrated with every interaction that we have had with their staff.

We have only been using the system for about 2 months now, and have been able to manage our business operations without any issues. I attribute this to the excellent (and friendly, and patient) training that we received, as well as the quality of the product itself.

I have had no reservations about our choice - Foundation is perfect for our organization!