GroundCloud Reviews

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75 Reviews
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Our drivers love groundcloud !!
Reviewed on 2023-01-25
We have been able to pass every audit that has been thrown at us because of the time tracking with...
We have been able to pass every audit that has been thrown at us because of the time tracking with groundcloud which in return keeps us all employed. It’s so easy to provide FedEx with our records that are kept within the software.
Pros
This software is so easy to use even for beginners groundcloud has helped to make them successful from their very first day delivering packages. It keeps us in compliance with every aspect of our business.
Cons
There are some things that could be better with the software but in my opinion groundcloud is working everyday to make changes and updates to the software that’s keeps them one step ahead of their competitors.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Groundcloud from a managers opinion
Reviewed on 2023-01-25
Pros
I like the fact that I can put a brand new driver into any route and groundcloud is there to support them in their daily activity. It's quick and easy to use, and almost foolproof.
Cons
Groundcloud is ever evolving, so this is a difficult one to answer. I wish the android version was more up to speed I guess.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Impressed with improvements
Reviewed on 2023-01-25
Pros
Seems like GroundCloud is listening to customers and doing their best to work on making improvements. Their data helps with negotiations!
Cons
Small things like drivers being about to add which code they used.
- Industry: Package/Freight Delivery
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Groundcloud is a useful tool that helps our organization operate smoothly on a daily basis.
Reviewed on 2023-01-26
We use this program and depend on it to manage our fleet, and perform our daily route deliveries. ...
We use this program and depend on it to manage our fleet, and perform our daily route deliveries. Groundcloud is accurate and easily accessible.
Pros
We use Groundcloud daily for our business. The drivers use it to plan their routes, and navigate through the day. Back office uses the the fleet map feature to get up to the minute information on where each truck is and how many packages have been delivered per driver.
Cons
When monitoring cameras, there is about a 30-40 second delay in real time.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Get more for your drivers with Groundcloud
Reviewed on 2023-01-25
Pros
I love how our drivers can be so easily watched and followed throughout the day no matter what time it is.
Cons
I think that it is pretty expensive and would live for the price to go down.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ease of use for fleet.
Reviewed on 2023-01-25
Pros
I love the ease of use either on desktop or mobile. I can easily access my trucks and drivers info and even assign training. Very user friendly and the customer service it's great.
Cons
Sometimes the notification system can be faulted and I don't get it right away. But aside from that it works mint.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Delivery business
Reviewed on 2023-01-25
10/10 I would recommend to other CSPs not using the software.
10/10 I would recommend to other CSPs not using the software.
Pros
I enjoy the overall functionality of the product both on the fleet manager side and as a driver. Makes the job 10x easier!
Cons
If I had to nitpick, I’d say prior to a few weeks ago when putting a vehicle out of service it was limited options on the “reasons”. However, that has since been corrected!
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
New to GroundCloud
Reviewed on 2023-01-25
We have had a great experience utilizing GroundCloud into our logistics team!
We have had a great experience utilizing GroundCloud into our logistics team!
Pros
The ease of route management and the small learning curve makes implementing this system key!
Cons
Pop notifications in the beginning seem overwhelming but as you adjust it all becomes relevant and important.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Invaluable software
Reviewed on 2023-01-25
I met Dave, the founder, in the beginning. He’s been amazing and built a team, and a software,...
I met Dave, the founder, in the beginning. He’s been amazing and built a team, and a software, that 100% of contractors should be using. There’s nothing even close.
Pros
The ability to see where every stop is at, is our favorite feature, and the ability to manipulate the delivery sequence on the fly is 1b.
Cons
There’s not much I don’t like about the software. There are a few features I’ve recommended that would make it even better!
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing product
Reviewed on 2023-01-25
Overall, I have had an amazing experience with groundcloud, the customer service team is very...
Overall, I have had an amazing experience with groundcloud, the customer service team is very helpful and always on top of the situation.
Pros
Love how user friendly the product is, makes it very simple for everyone
Cons
As an administrator, I do not like that I cannot delete people from the systen
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A true game changer
Reviewed on 2020-09-04
GroundCloud has completely changed the way that I do business. Driver training is easier. I can...
GroundCloud has completely changed the way that I do business. Driver training is easier. I can get them on the road quicker making money. Driver retention is much hire. My overall experience in using GroundCloud is beyond 5 stars. The only way that I can describe GroundCloud is this by using this example: Your whole life you are used to Buying and then eating a steak purchased at Wal-mart. Then all of the sudden you are introduced to "Wagu Beef". And you discover that for the same price, or really close to it, you can now have Wagu!
Pros
Change your stop order on the fly with click and drag or customize your delivery zones. Create notes and make address corrections for stops and GroundCloud REMEMBERS! Only do it once and it's in there forever so each time that address comes up it's automatically corrected and the notes are there. Keep track of your fleet with live tracking. Keep track of vehicle maintenance and mileage. Daily safety messages. The list quite honestly goes on and on and on and on.......
Cons
I wish I could use GroundCloud on multiple platforms. GroundCloud is married to ios
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
GroundCloud
Reviewed on 2023-01-25
GroundCloud has become a vital tool in my operation. Customer service has also been great at...
GroundCloud has become a vital tool in my operation. Customer service has also been great at solving problems quickly.
Pros
GroundCloud significantly reduces the time and cost associated with training new and experienced drivers.
Cons
I am very pleased with the software. There is nothing that I would change at the moment.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Company
Reviewed on 2023-01-25
10 out of 10. I view them as a valuable partner in my business. The team is great and [sensitive...
10 out of 10. I view them as a valuable partner in my business. The team is great and [sensitive content hidden] is a great leader who I feel has our best interest at heart!
Pros
I love the customer support team. They are always helpful. I never get off the phone with out my questioned answered.
Cons
That’s hard. I like everything. The only slightly negative I can give this team is I really liked the performance metrics that were free but now cost a lot. I wish they could have offered a pro-lite version that keep the performance metrics but didn’t have the payroll feature so that I could have kept that feature.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Long time groundcloud user
Reviewed on 2023-01-25
Overall positive as an owner and for the drivers
Overall positive as an owner and for the drivers
Pros
Product is easy to use, drivers life's are much easier using groundcloud and makes getting them out on the road faster and safer
Cons
Can get expensive when you pay by driver and vedr separately, a cheaper group bundle would be nice
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Operation Manager
Reviewed on 2023-01-25
Awesome
Awesome
Pros
It’s easy but it could be made it a little bit easier
Cons
I’m not confident on the real time GPS. In real time tracking a truck when they’re not logged in to GroundCloud so I’m able to track it.
- Industry: Package/Freight Delivery
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I love Groundcloud
Reviewed on 2023-01-25
over al i have been very pleased with this system and the ease of the operation
over al i have been very pleased with this system and the ease of the operation
Pros
last Saturday the scanners went down and with the truck manifest i just had the drivers run their route then i just had to print the manifest.
Cons
really have no cons with this program everything that i have used it for has been outstanding
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Definitely worth it
Reviewed on 2023-01-25
Customer service is very helpful with all problems.
Customer service is very helpful with all problems.
Pros
Anybody that knows how to use a phone or iPad can use this app. Very easy to learn.
Cons
I can’t think of anything I don’t like about GroundCloud.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Couldn't imagine not having GroundCloud
Reviewed on 2023-01-25
We honestly could not imagine running our routes/business without GroundCloud. We hear stories...
We honestly could not imagine running our routes/business without GroundCloud. We hear stories from other contractors about the "Good 'ole days" and cringe every time we think about using anything other than GC.
Pros
Route Planning is a breeze with GC. Whether you want to route each individual stop or let GC route it the most optimal way- GC does both effortlessly. Adding new drivers and getting them up to speed is very easy thanks to a top-notch app and user interface that is intuitive and user-friendly.
Cons
Drivers using the turn-by-turn mapping feature have to remember to remap the stop if they want to break route to deliver a different stop; otherwise, the mapping feature will still be taking them to the originally routed stop.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Moving forward
Reviewed on 2023-01-25
I use it 99 percent of the time for my fleet management.
I use it 99 percent of the time for my fleet management.
Pros
The integration has been solid. I love the ability to not only track location but delivery progress of my team or in the field.
Cons
It has taken some time for some of the improvements to go live, but even that process has improved over the last 18 months.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Product!
Reviewed on 2023-01-24
Pros
The GPS, route optimization, and real-time alerts are crucial to the success of our business.
Cons
No real issues with this product at all. Integration was smooth and flawless.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
GC Use
Reviewed on 2023-01-25
There are many features that are useful for the drivers and management. Certified training is a new...
There are many features that are useful for the drivers and management. Certified training is a new feature that we have found very easy to use with the new FedEx requirement.
Pros
The whole system is very easy to navigate and easy to understand all the features
Cons
Nothing really, all of the features are very easy to use.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Hr admin
Reviewed on 2023-01-24
Great experience overall
Great experience overall
Pros
Very user friendly, good instruction and very easy to follow along
Cons
The trainings section is a bit long and drawn out when trying to process a driver
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Works fine for me
Reviewed on 2023-01-25
Pros
It's easy to use and intuitive but not sure
Cons
I do wish they warned me about all the different dashboards
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Secure Your Position
Reviewed on 2020-10-01
With Ground Cloud I have learned each route on my companys team and with that overall knowledge , i...
With Ground Cloud I have learned each route on my companys team and with that overall knowledge , i put my self in a position to be able to cover vacations ,call offs , heavy work days, bid on alternate routes , cover routes for overtime availability with minimal struggle .
Pros
With this software , I can jump on any route and be confident by days end I will have completed my stops with minimal code outs or return packages .
From codes to delivery location request . Customer information , phone numbers and per stop delivery information , That isn’t always on the package .
Additionally , multi screen display function helps with routing process , to minimize ping pong routing and back tracking .
Cons
Would like more features such as code and such from the manifest screen.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Brand new driver on the road solo within days
Reviewed on 2020-10-01
Very good. Used it since i started in this field
Very good. Used it since i started in this field
Pros
I am a delivery driver and i could confidently run any route/area via groundcloud mapping and manifest sync
Cons
Occasionally multiple stops at 1 location will only show as one stop. Causing me to have to go back