SalesLoft

4.3 (217)
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Sales acceleration and customer engagement platform

Overall rating

4.3 /5
(217)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support Software
4.1/5

86%
recommended this app
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217 Reviews

Almir
Almir
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Using SalesLoft has been a transformative experience

Reviewed on 2023-06-10

In summary, SalesLoft is a powerful sales engagement platform that revolutionises sales teams'...

In summary, SalesLoft is a powerful sales engagement platform that revolutionises sales teams' operations. Its automation capabilities, personalised communication tools, seamless integrations, and robust analytics empower sales professionals to work efficiently, engage prospects effectively, and drive results. Whether you are a small team or a large enterprise, SalesLoft provides the necessary tools to enhance productivity, optimise workflows, and achieve sales success.

Pros

SalesLoft is a game-changer for sales teams seeking to optimise their outreach and maximize their results. As a user of SalesLoft, I have discovered several remarkable features that make it an invaluable tool for sales professionals.

Cons

Some users might find less appealing is the learning curve associated with SalesLoft. While the platform offers robust functionality, mastering all its features and maximizing its potential may require time and effort.

David
David
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Out Bound Tool

Reviewed on 2022-07-26

It's a great pure out bounding tool for larger sales orgs.

It's a great pure out bounding tool for larger sales orgs.

Pros

From local dialing to organizing cadences and keeping your daily activities organized, this platform is it.

Cons

For a smaller business, you can do everything you can do in salesloft in Hubspot and more in Hubspot.

Elena
Overall rating
  • Industry: Sports
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

Sales Review

Reviewed on 2022-04-14

Pros

User ability is high - the layout of the site is easy to find information/content you're looking for. Like the use of "Snippets" vs. "Templates"

Cons

Calling features are poor - need to be able to call through salesloft with it accurately importing the call into salesforce and Chorus.

Filter options within a cadence or account are messy and do not pull the information needed.

Ami
Ami
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best CRM +!

Reviewed on 2022-04-26

The cadences have made my job so much better, more efficient and keeps me organized. Also, I...

The cadences have made my job so much better, more efficient and keeps me organized. Also, I choose the tasks I want and when, keeps ALL contacts in outreach with little chance to fall through the cracks. Also, tagging is very important to me and very easy. Being able to manage contacts in a mass way is a huge time saver and another one of my favorite features and I use it ALL of the time.

Pros

I love almost everything about Salesloft. It is very user friendly, I like the three columns and being able to scroll down one side and still be able to see the other columns. My favorite feature would be the cadences! VERY easy to create and manage, keeps me very organized, which is crucial to me.

Cons

Only real complaint is once a task is completed then that contact goes away and there is not (too my knowledge anyway) a way to pull up like most recent contacts etc.

Charlie
Charlie
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Sales tool EVER!

Reviewed on 2019-06-10

Easily one of the best tools I've used in my professional sales experience. It gives me the ability...

Easily one of the best tools I've used in my professional sales experience. It gives me the ability to maintain all my activity points and due dates in one spot, ensuring no lead goes untouched.

Pros

My favorite aspect about using Salesloft is the fact that it is so intuitive, and easy to use. Set-up is simple, and the features this platform offer are limitless

Cons

The tool currently integrates with LinkedIn Sales Navigator, but only for team plans. I wish it was able to integrate with all instances of LinkedIn.

Eric
Eric
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Great product but has issues

Reviewed on 2018-10-09

Overall Salesloft has made me more efficient and organized at work. Even though we frequently run...

Overall Salesloft has made me more efficient and organized at work. Even though we frequently run into issues, I couldn't imagine my job without it.

Pros

Salesloft is the main reason I'm still in a sales position. Before the system, I was leaving over 70 of the same voicemails a day and had to manually track my cadence progress which was messy and unorganized. Salesloft has completely transformed my work style for the better and has lead to multiple successes in my career. I am much more efficient, organized, and happy than I was prior to Salesloft.

Cons

I'd say Salesloft runs great 75% of the time. The other 25% of the time my co-workers and I frequently run into issues where the system doesn't function properly. The most common issue I run into is when the entire program becomes unresponsive leading me to uninstalling and reinstalling the extension and even then it sometimes doesn't fix it. Another frequent issue I run into is when Salesloft doesn't record or log my calls for the day. I've had calls that were never logged and also calls where it took over a day to show up.

Sam
Sam
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Not perfect but overall a very useful tool

Reviewed on 2019-11-23

It's not perfect but I use it all the time. Overall it makes my life easier.

It's not perfect but I use it all the time. Overall it makes my life easier.

Pros

It records all your calls automatically. It's really nice to be able to go back and listen to calls or share calls internally. The email cadences work well and are easy to use. It syncs to our CRM (Salesforce). It logs all emails automatically in SFDC. It also makes it really easy to log calls to SFDC. Much faster than doing them manually through SFDC. I also like being able to see if the email recipient has viewed my email.

Cons

It only gives me the option to log calls to my CRM about 80% of the time. It's great when it works but it's annoying when it doesn't. It just means I have to log them manually when that happens. Also, the feature that allows you to see if a email recipient has viewed your email doesn't seem to work perfectly. It's probably not possible to make that feature work perfectly 100% of the time because Tout was the same way.

Bharath
Bharath
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Sales Prospecting Tool

Reviewed on 2018-11-27

Absolutely must to use if you are in sales and marketing. No other tool has better performance when...

Absolutely must to use if you are in sales and marketing. No other tool has better performance when it comes to email deliverability and engagement effectiveness. Since we switched to SalesLoft, we are seeing 3x higher demo requests.

Pros

Undoubtedly, the best sales prospecting tool out there in the market. Open rate, click thru rate and response rates are far higher than any other sales prospecting tool. With semi-automated email outreach options, it's quite easy to use and scale as well. Team templates make it easier for everyone to reuse successful email templates.

Cons

There is a lot of scope for improvement in terms of reporting and dashboards. It's difficult to track who all opened/clicked a particular email template. Though there is SF integration, it's difficult to make it work accurately.

Response from SalesLoft

Hi Bharath, thank you so much for the review! I'd love to chat more about the success you've seen using SalesLoft. If interested, please email me at [email protected]. Cheers!

Ron
Ron
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Adequate tool with poor support and predatory billing practices

Reviewed on 2021-05-18

Overall the experience is bad. The tool itself is fine but there are many better and cheaper...

Overall the experience is bad. The tool itself is fine but there are many better and cheaper alternatives, the support in setting up the tool and managing it is poor. We are so unhappy with their behavior we are switching to Outreach even though Salesloft refuses to release our company from the contract.

Pros

It does the most basic part of the job well - putting leads into automated cadences.

Cons

The platform is not intuitive to manage, reporting is poor, customer support is almost non existent, and the company employs predatory billing practices, we're currently struggling with them to be released from the contract.

Sanjay
Sanjay
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Save your manual time

Reviewed on 2021-12-17

Best tool for sales tracking

Best tool for sales tracking

Pros

The best part is sales automation and analytics. currently they have launched email sentiments which is the coolest feature.

Cons

access to create Custom reports can be provided to user.

Zuleika
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Account Executive uses SalesLoft

Reviewed on 2023-08-28

Happy with sales loftI would happily use it again in another organisationWould recommendIf i...

Happy with sales loftI would happily use it again in another organisationWould recommendIf i stopped using it, I would most miss the live email tracking. This is a great feature

Pros

Easy to useLive email tracking - essential to my role!Integrations with Outlook & Salesforce & ZoomAutomatically creates certain leads hot leads - notifies you of this

Cons

The UI is a bit clunkyCan be a bit difficult to make the outlook integration work sometimes

Ceddrick
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Salesloft, you should check it out

Reviewed on 2022-02-03

As long as I do what I need to do, I have a "regimented" daily routine. I can do what I need to...

As long as I do what I need to do, I have a "regimented" daily routine. I can do what I need to with little or no supervision. It can free up a manager's time because they can see an individual's production and meet with them for exactly what they need to instead of wasting time doing a lot of discovery and then getting to their message.

Pros

There are a ton of features to use for prospect and customer management. You can customize cadences to work for you and with you. The Salesforce and Orum integrations work extremely well also. Because I have a business analyst, I have never had to reach out to support, but I recently discovered that they have SalesLoft University, so now I can learn how to do more on my own.

Cons

I have used SalesLoft competitors in the past, with that in mind, I cannot really call out any quirks. If I was forced to give a Con, I would say there is a LOT that you can do with SalesLoft. It could prove difficult for someone if they do not have anyone to help guide them.

Pablo
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Reliable yet incomplete

Reviewed on 2022-11-15

In general it is a great solution but has several bugs that doesn't allow me to say it's my favorite

In general it is a great solution but has several bugs that doesn't allow me to say it's my favorite

Pros

It has a lot of advantages as the support it gives to double check contacts and info before filling the CRM of trash.

Cons

I miss some user-friendly experience. It is kind of uncomfortable to have to import data so manually

Alternatives Considered

SeamlessDesk

Switched From

Apollo.io
Samuel
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

I use Salesloft for tracking calls and primarily emails as well as email tracking

Reviewed on 2018-02-28

Tracking and creating emails that are sent to prospects are the biggest values to my job. The new...

Tracking and creating emails that are sent to prospects are the biggest values to my job. The new ability to tell if a prospect is looking at our site and what pages they are visiting is also useful. Salesloft does a good job of constantly adding new features like a linkedin extension at the bottom of the screen to verify prospects. The dashboard also helps tell which emails work and which don't and making changes to templated emails is very easy.

Pros

The ability to quickly load a lead from salesforce or multiple leads is very easy. The email tracking is also very helpful when deciding when to reach out to prospects. Navigating through Salesloft for the most part is very easy. The notifications on whether an email has been received or not is great. I primarily use Salesloft for email cadences and email blasts. Both allow me to send templated emails to prospect at a much faster rate than gmail. The dashboard also gives you good feedback on which emails are being opened/responded to. Being able to create your own custom templates is very easy as well which allows you to change up your messaging whenever you'd like.

Cons

Salesloft at times can make it difficult to log calls. Sometimes I'll prefer to just log calls in salesforce when Salesloft isn't recording my calls properly. The email tracking while useful will sometimes give you false alerts if the prospect is opening their email with outlook or if you open the email yourself which can lead to confusion. The tool also has issues with uploading leads from salesforce from time to time which can be frustrating.

Brendan
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One of the best Sales Engagement Platform

Reviewed on 2022-01-24

My overall experience with Salesloft has been great. At first, my network was bad and the call...

My overall experience with Salesloft has been great. At first, my network was bad and the call quality was not great, but the support team helped me and my team and now the calls and network are perfect and everything else is perfect. We have customized most of the automatic rules to meet our needs.

Pros

What I love the most about Salesloft is that it makes our Sales activities smooth, easy to manage and track, and provides great automation rules and training for me and my team. We can record all calls, all meetings, and send emails from the same platform, making it easier for me as a Sales Development Rep to focus on revenue-generating activities and automate all the other admin processes.

Cons

I think Salesloft can increase its integrations to include other systems that other companies are already using.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Great for emails but keep your phone!

Reviewed on 2018-09-25

Overall it's a great product for a streamlined outbound process for your sales team. Being able to...

Overall it's a great product for a streamlined outbound process for your sales team. Being able to create a set list of call and email steps and see metrics like the reply, open, and click rates is very valuable. If they would accept and fix the dialer issues the product would be one of the best sales tools out there.

Pros

It's a great place to keep track of all prospects and have a quick access to the company's website and the prospect's LinkedIn and Twitter.

Cons

The dialer/phone is the worst thing about the platform. I would say it works about 60% of the time and if you don't have a direct line there's no point in calling since you won't be able to go through the names directory or dial EXTs. Also, seems to be a consistent call quality issue and nothing is worse than getting a prospect on the phone and they can't hear you.

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Tool for Sales Teams

Reviewed on 2018-06-12

It allowed our sales, marketing, and customer success teams to streamline communication with...

It allowed our sales, marketing, and customer success teams to streamline communication with prospects and customers. Ultimately, this meant better engagement with our customers and increased retention.

Pros

We mainly used SalesLoft for a variety of email cadences, and it worked great. We were able to continue engaging prospects and also streamline follow up with customers. The autodial feature worked well, but we didn't use it much. I could see this working well for a high-volume inside sales team.

Cons

The email tracking is a great idea, but we found the email opens/clicks to not always be 100% accurate. It was probably closer to 50/50 which created confusion with prospects and customers. I think this is a key feature that could be improved to add more value.

Ankit
Ankit
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best tool to automate your email campaigns

Reviewed on 2022-05-17

Pros

Its the best tool for sales team, the ease its provides with the automation and tracking of email is amazing. Also, I can use analytics to review my team's performance

Cons

The tool is a littlie complicated for the new users/ one need to spend good time learning this and I feel the reason is User interface and user experience they provide

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Salesloft Review

Reviewed on 2023-02-02

Pros

We can create cadence according to our lead segmentations it allow us to pitch in the right content to right prospects.

Cons

We cannot automate as much as in Marketing automation system through automation rule/Workflow, they have to improve on this

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

I love how easy it is to start to engage with prospects

Reviewed on 2021-04-06

Overall, SalesLoft is very easy to use and very powerful.

Overall, SalesLoft is very easy to use and very powerful.

Pros

I like that it helps me to find prospects that will be a good fit for my software. It is very intelligent software.

Cons

It is kind of expensive to use for a small business like myself. It would seem less expensive for larger businesses than mine.

Darko
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

I use it on daily basis as a Sales Engagement platform but some features should be improved.

Reviewed on 2022-08-05

We use it for a few years as a Sales Engagement platform besides Salesforce but sometimes it...

We use it for a few years as a Sales Engagement platform besides Salesforce but sometimes it doesn't work well when we change something in our data. Syncing between Salesforce and Salesloft should be improved.

Pros

For me, it works very fast. It is easy to use it. Reporting is very good so I use it to prepare the reports for our sales meetings.

Cons

I don't like the way how the syncing between Salesforce and Salesloft works. You can automate syncing for the contacts but you can't for the accounts, so I have to import every single account to Salesloft from Salesforce when we change some data on the accounts.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

I have used salesloft for just over a year to increase my sales productivity

Reviewed on 2018-04-26

I was able to greatly increase my efficiency and productivity when it was working correctly.

I was able to greatly increase my efficiency and productivity when it was working correctly.

Pros

I like how easy it is to bundle and send mass amounts of emails. Much more than I would be able to do manually.

Cons

For 3 months I was unable to use the tool. My emails were sending at about 1 out of 10 and I had to keep in constant connection with the Salesloft team to try to find the root of the issue. When it is working it is a great tool, however being unable to use the tool for 3 months was a major setback.

Benedikt
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Great Product, terrible onboarding and service

Reviewed on 2023-01-04

Gets the job done but come prepared to study the tool and learn on your own because their Customer...

Gets the job done but come prepared to study the tool and learn on your own because their Customer Success Team will not be much of a help

Pros

The product has a lot more depths than similiar products and offers many great features.

Cons

Hubspot Integration is not greatOnboarding and ongoing Service are really bad

Alternatives Considered

Outreach

Reasons for Switching to SalesLoft

More features for the same price
Verified Reviewer
Overall rating
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Good Product - Some issues

Reviewed on 2018-09-12

Pros

As an SDR, I use SalesLoft everyday. It makes my job 10x easier by organizing and planning my outreach. Your "cadences" can include emails, calls, or social media steps and the prospects' social accounts are all linked inside the platform

Cons

Making calls within the platform is sometimes a pain. Since they use Twilio as the technology to make calls, dial-by-name directories and extensions mess up frequently.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Non-Existent Customer Support

Reviewed on 2019-09-30

Planning on switching providers asap. Salesloft clearly doesn't care about keeping customers, so I...

Planning on switching providers asap. Salesloft clearly doesn't care about keeping customers, so I doubt they'll notice when we cancel.

Pros

Sometimes some of the features sort of work....

Cons

After you buy Salesloft, you're on your own. The only way I could get someone on the phone was to call their sales line. Their customer support is non-existent. Even after I was able to get ahold of some via email, they refused to schedule a simple call and instead have spent weeks going back and forth over email barely trying to solve a problem that could be taken care of in a 15-min conversation.