VSight Remote

4.7 (20)
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AI-driven AR Remote Assistance for effective problem-solving

Overall rating

4.7 /5
(20)
Value for Money
4.6/5
Features
4.7/5
Ease of Use
4.5/5
Customer Support Software
4.8/5

100%
recommended this app
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20 Reviews

Gerald
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Emerging technology

Reviewed on 2024-11-06

Out biggest issue is adoption, mainly due to the limited usability within customer facilities

Out biggest issue is adoption, mainly due to the limited usability within customer facilities

Pros

Vsight is very responsive as a company and easy to work with.

Cons

The system is difficult to connect with when at customer factories. It seems to require too much overhead and does not operate well on a medium quality signal.

Alternatives Considered

Microsoft Teams

Reasons for Switching to VSight Remote

Another division uses this product. Pricing was fair compared to others
Louis
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Vsight saved our overseas technical support!

Reviewed on 2021-04-06

When collaborating with overseas partners for technical intervention, there's often a challenge...

When collaborating with overseas partners for technical intervention, there's often a challenge with getting a sense of the actual situation. VSight has made it possible with AR features and high resolution photo sharing with annotations.

Pros

There's no need to install any software on mobile phone or laptop and it's very easy to use. With Vsight, we have set up technical intervention with a few different countries within minutes.

Cons

None. This application met our every needs for remote technical support.

Benjamin
Overall rating
  • Industry: Machinery
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Good product and Good Service

Reviewed on 2024-11-06

Good and reliable System with many usefull functionalities

Good and reliable System with many usefull functionalities

Pros

Easy to be used
Many functions
Good Sales service

Cons

Augmented Mode does not work very well
High Energy consumption on mobile device

Alternatives Considered

TeamViewer Remote

Reasons for Switching to VSight Remote

Good Funktionalität and Good Sales Support
Boran
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

AR Remote Assistance

Reviewed on 2024-11-16

We are happy with overall experience. We will see if there will be AI features and will decide.

We are happy with overall experience. We will see if there will be AI features and will decide.

Pros

- The application performs exceptionally well in all scenarios.
- It offers a comprehensive range of integration options.
- It genuinely provides augmented reality functionality.

Cons

Before purchasing, we asked for a trial and that period could be more than 14 days.

Stephane
Overall rating
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Feedback from Aisa Automation Industrielle SA

Reviewed on 2024-11-06

In general very good, with some negative experiences as stated above.

In general very good, with some negative experiences as stated above.

Pros

Simplified layout, cloud based application. Working with rooms. Video call quality, file sharing, ability to take control of the remote device to take pictures. Quick sharing of call invitations & links to calls contents.

Cons

Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required. This could be generated by the device and not by the VSiight Remote app itself...

Ademilson
Overall rating
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Vsight review

Reviewed on 2024-11-07

Great tool, have saved my day a feel times.

Great tool, have saved my day a feel times.

Pros

Vsight has the missing tools on other platforms, TEAMS or WhatsApp for example.

Cons

We miss a chat function with the mobile app user, when not in a call.
PC application should also be able to call/add a user on mob app.

Markus
Overall rating
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Feedback on vSight

Reviewed on 2024-11-07

We have just introduced vSight-Remote and are not so experienced now but our technicians like the...

We have just introduced vSight-Remote and are not so experienced now but our technicians like the system already and it´s really helpful for diagnostic. The support from the sales representatives was really great througout the complete test-sessions and even now.

Pros

The connection to customer is very stable, even with bad Internet-access. Translator is very helpful for international communication

Cons

To get to a meeting or REMOTE-access is bit tricky and you have to cross through some pages to send the link. As we use the REMOTE for business-cases I would appreciate an easier access with one center-button and without the need to change pages.

Jaanika
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Good tool to save time

Reviewed on 2024-11-04

The product has helped to save time because we don't need to visit our partners on site.

The product has helped to save time because we don't need to visit our partners on site.

Pros

It is easy-to-use and fast responses from customer support.

Cons

The product had become quite big and sometimes is hard to navigate.

Dennis
Overall rating
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Serviceleiter

Reviewed on 2024-11-12

We don´t need it daily, but if we use it, it helps us to save money and time!

We don´t need it daily, but if we use it, it helps us to save money and time!

Pros

The documentation, overall working and showing things to the customer with the arrow!.

Cons

The log in proccess for the customer, it doesn´t work with all mobile phones.

Oğuz
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fast, Easy and Flexible

Reviewed on 2021-02-10

It decreases travel costs, decrease problem solving time and eliminates misunderstandings.

It decreases travel costs, decrease problem solving time and eliminates misunderstandings.

Pros

This is the first time I see such an easy to use solution which solves that hard problems with its' high technology approach.

Cons

CAD data integration may be an asset to add.

Doruk
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Impression

Reviewed on 2022-07-29

Pros

Very flexible and practical to use. AR+ feature, image collaboration, translate option are positive side

Cons

None. Satisfied as package. Proved it is quality

Dima
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

VSight helped us solve long-lasting maintenance issues

Reviewed on 2020-12-24

Pros

With the help of VSight we managed to decrease the maintenance costs of our production sites - now most experienced tech guys manage breakdowns and incidents remotely with the hands of on-site workers. Overall it was an awesome process change, it's impossible to imagine our team going back to how we worked before.

Cons

IMO the product would benefit after having a touch of experienced designer here and there

Response from VSight

Thanks for your valuable review!

Edi
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

VSight

Reviewed on 2022-07-29

Pros

Excellent support from VSight on setting up. Easily integrated to our business
Ease of use.
Security.
Robustness.

Cons

Overall nothing. I would like to have more integrations with other softwares.

Deniz
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

my remote assistant

Reviewed on 2021-02-10

It's a software that is as simple to use as a basic application but does serious work. I had...

It's a software that is as simple to use as a basic application but does serious work. I had experience working with someone who was abroad on a piece, it was great.

Pros

Working on 3D Model in software,
Using the AR + feature,
Language option

Cons

I wish there were more icon options in the standard.

Eduard
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Surprised how stable the product is.

Reviewed on 2020-12-15

If you compare with most competitors it’s a really service, response and hight quality solution for...

If you compare with most competitors it’s a really service, response and hight quality solution for enterprises

Pros

Easy of use, stability, no bugs, quick responses, easy onboarding, unique features.

Cons

Design. Guys doing well and always improve so not much to say here.

Response from VSight

Thanks for your valuable review!

Fatih
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Helply Software

Reviewed on 2022-07-29

Pros

It is very easy to use and help us to remote our service support for customers.

Cons

Internet connection quality is effect on using software.

Furkan
Overall rating
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

About the experience

Reviewed on 2022-07-29

It's very useful.

It's very useful.

Pros

Image quality and system interface in video call

Cons

It should have teamviewer and whatsapp integration.

Mustafa
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect Solution for Remote Work

Reviewed on 2020-08-11

Pros

Its instant translation feature really works very well in remote assistance services. We preferred this product for its large and powerful abilities.

Cons

There are lots of abilities and we used most of them.

Response from VSight

Thanks for your valuable review!

Patrick
Overall rating
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

V-Sight terra

Reviewed on 2024-11-07

wir haben es 1 Jahr genutzt aber in unserem Bereich leider wenig genutzt was aber nicht am Programm...

wir haben es 1 Jahr genutzt aber in unserem Bereich leider wenig genutzt was aber nicht am Programm liegt. Bei den Tests und Vorführungen hat es immer tadellos funktioniert

Pros

Es gibt eine APP, das einrichten für jede Sitzung ist einfach und schnell, die Kosten sind vollkommen OK, jede Sitzung kann im nachhinein bearbeitet werden und abgelegt werden.

Cons

das die 3d Modelle nicht gut Dargestellt werden ( nur Schwarz oder Weiß ) es wäre super wenn man die Modelle aus der CAD direkt importieren könnte.

Miguel
Miguel
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Uso remoto

Reviewed on 2023-01-29

Pros

Permite realizar reuniones remotas con rapidez, seguridad y facilidad. Esto permite a las empresas conectarse con sus equipos de forma rápida y eficiente, reduciendo el tiempo de inactividad y permitiendo a los equipos trabajar más productivamente.

Cons

En ocasiones es difícil de usar. En ocasiones la aplicación no se sincroniza con el dispositivo, lo que dificulta su uso. Además, la aplicación no es tan intuitiva