Yardi Breeze Reviews

It truly is very user friendly! The chat bubble on the bottom for customer service has been a LIFESAVER! (Shoutout to the Yardi Breeze CS Team). The response time is extremely fast with their chat center, even if they're unavailable. I love being able to pull future monthly postings as well to determine what the income is going to be for a specific month, and there are multiple ways to double check yourself within reports, which is also very helpful.

The leasing portion is a bit confusing to me. CRM Queue isn't all that helpful. When I send out an email from Breeze, I do wish that it pulled their responses into Breeze. Also, it would be very helpful to be able to search an apartment number, and be able to see "Past" "Future" "Notice" without having to click on the resident/unit to determine those things. Also, I think that when you're sending mass communication out via email, it does not automatically include people that are on notice, you have to manually click them, even though they're technically still current residents that should still receive whatever email you're trying to send. That's a small inconvenience, however, for what I use Yardi for, it works and it works good.

Yardi Service support is very good. The online chatting is efficient.

I could not use the print check function for the in house check printing

Not many pros to say about this system. The ability to switch between properties is probably the best feature

Too many cons to list but to say the least Breeze is very buggy. It’s always asking me which property I’m selecting when I try to find a tenant or get work done. Changing street rate when customer comes in is a tedious task. Taking payments and understanding the whole payment process is the most confusing concept with Breeze for most managers.

What I like most about YardiBreeze is the fact that it is what you put into it. We've had it for a little over a year now and I've noticed it would work very well for me if I weren't just working the back-end. There are so many useful tools for all times of the fiscal year. It's definitely worth checking out and trying out.

There isn't much that I don't like about Yardi Breeze

The convenience for Tenants and Owners to access critical information about their account and property.

Nothing that comes to mind is a major issue. Overall we love the program.

The system really helps to keep up with which renters have paid and not paid throughout the month. The free chat help is nice if someone cannot register.

sometimes it is hard now to find old tenants records and use to be easy

Ease of use and tutorials to help walk you through the functions.

Lack of communication concerning outages.

The customer service is terrific. The representatives are friendly, helpful, patient and very knowledable.

We sent examples of custom reports to the sales representative prior to making the switch and we assured that it would be no problem to add the reports.After paying for Breeze, we were told it was not possible to add the custom reports.

There are three things that stand out, Online Payments with RentCafe is very easy to set up and tenant love it, we have 100% adoption for online payments. The Owner Portal has had much bigger impact that we expected, we several owner who outside the country and in other states, having not a document repository but not having to send tons of emails, the owners can review documents on their schedule and they know where to locate agreements, insurance policies, etc. Lastly, generating monthly could be easier!

Being a long Yardi Voyager user, not having the ability to export data into Excel for custom reports or special projects is something I would really like to see.

It is genuinely the most user-friendly software I've used. Almost everything is self-explanatory and if you not, the help section will easily guide you. Plus the chat feature is a lifesaver in getting an issue resolved quickly.

There are some features that could be added, like the ability to add photos to a maintenance request, more specific reports on insurance, more customizable reports in general.

Easy to use and all of the functionality needed to be one of the top

There is nothing that I really dislike about Breeze.

A great addition to the Yardi lineup for Small to mid-sized real estate clients. Great implementation group and excellent customer service. Highly recommend this product to our clients.

Some features can go too far in-depth for some clients, but overall the best structure in an accounting program on the market.

We are still in the set up phase, however there are several positives I can already share about Yardi. The price is excellent - middle of the road or lower compared to other, similar software. The customer service has also been top notch. It is very clear that Yardi values and listens to customer input. So far, set up has been relatively easy. The help center is a fantastic resource.

So far, I have not had any major issues. I'm sure we will learn as we go, though.

The ability to have a corporate website that integrates with this software allows us to update our available units for advertising in one place. It also allows us to also easily collect and retain prospect information in one place. The chat feature is great to contact support when required.

The feature I am missing most in this software is the ability to pay vendors through the online payments option. It would also be great is this version of Yardi had the ability to be compatible with The Lift System for additional advertising requirements.

Great, if you love accounting features.

If you're not using this think daily or have a person specifically using this software you'll get lost. Help is free up to a point and then they charge.
Each service reps has a different way of maneuvering the software so it's even more confusing. They'll undone what the last rep did.
Online help doesn't match up to current version so that's no help.

We converted from Gen2 version to Breeze and it's so much easier to use. Navigating the software is user-friendly and makes sense. It's so easy to scan rent payments on my phone for deposit and much quicker. Love that I can attach invoices to my payables so it's easy to look up later.

The chat feature on the system isn't actually available very often. Most the times when I click on it, it say it's unavailable and then you have to email. It usually takes a day to get an answer back via email.

I started with Yardi Breeze with two properties under management. I have been growing over the past year and a half and I am glad to have started with Breeze. The software has been easy to accommodate the new addition of properties and growth. The new features added are always a welcome addition. I run a paperless company and Breeze makes it all possible.

Like any new property manager learning a software, there was a learning curve on the accounting side. With time it has become easier to understand.