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168 Reviews
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
So glad we switched!
Reviewed on 2023-05-12
For what I use in Yardi, it works and it works well! I'm happy with what I've come across thus far.
For what I use in Yardi, it works and it works well! I'm happy with what I've come across thus far.
Pros
It truly is very user friendly! The chat bubble on the bottom for customer service has been a LIFESAVER! (Shoutout to the Yardi Breeze CS Team). The response time is extremely fast with their chat center, even if they're unavailable. I love being able to pull future monthly postings as well to determine what the income is going to be for a specific month, and there are multiple ways to double check yourself within reports, which is also very helpful.
Cons
The leasing portion is a bit confusing to me. CRM Queue isn't all that helpful. When I send out an email from Breeze, I do wish that it pulled their responses into Breeze. Also, it would be very helpful to be able to search an apartment number, and be able to see "Past" "Future" "Notice" without having to click on the resident/unit to determine those things. Also, I think that when you're sending mass communication out via email, it does not automatically include people that are on notice, you have to manually click them, even though they're technically still current residents that should still receive whatever email you're trying to send. That's a small inconvenience, however, for what I use Yardi for, it works and it works good.
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
All-In-One Leasing Solution for Apartment Management
Reviewed on 2019-01-10
Overall, our team loved using Yardi. It was the software we used from when we first opened and...
Overall, our team loved using Yardi. It was the software we used from when we first opened and helped us lease the entire community within the span of 12-14 months. Besides the few cons listed above, the pros definitely outweighs it. I'd suggest giving Yardi a shot if you've never used it before.
Pros
Our team loved using Yardi for our lease up which was about 250 units in total. I loved how user-friendly and easy it was when it came to adding in new prospect information and also sending out marketing information to them via the software. It doesn't take very long and saved me a ton of time when it came to outbound marketing. I also loved how it typically doesn't lag out on me when I'm pulling up current and past resident information. I've worked at a property before where residents would get upset, because I wasn't able to provide them with the information they needed fast enough as the system we had would freeze all the time.
Cons
There are quite a few pop-up notifications that can occur and can be irritating at times when entering in new information. I wish there was a way to disable them or pick which notifications I'd like to pop up. There are certain fields that need to be filled in that are sometimes unnecessary. This can also slow down productivity when trying to provide prospects with the best service possible.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Accounting
Reviewed on 2023-10-05
Pros
Yardi Service support is very good. The online chatting is efficient.
Cons
I could not use the print check function for the in house check printing
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Yardi Breeze Review
Reviewed on 2023-10-05
Pros
Not many pros to say about this system. The ability to switch between properties is probably the best feature
Cons
Too many cons to list but to say the least Breeze is very buggy. It’s always asking me which property I’m selecting when I try to find a tenant or get work done. Changing street rate when customer comes in is a tedious task. Taking payments and understanding the whole payment process is the most confusing concept with Breeze for most managers.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
YardiBreeze, an all you can eat buffet of features in property managment
Reviewed on 2023-09-28
Pros
What I like most about YardiBreeze is the fact that it is what you put into it. We've had it for a little over a year now and I've noticed it would work very well for me if I weren't just working the back-end. There are so many useful tools for all times of the fiscal year. It's definitely worth checking out and trying out.
Cons
There isn't much that I don't like about Yardi Breeze
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great features, Easy to use Product
Reviewed on 2023-09-28
Having a way for tenants to pay online was huge for our business.
Having a way for tenants to pay online was huge for our business.
Pros
The convenience for Tenants and Owners to access critical information about their account and property.
Cons
Nothing that comes to mind is a major issue. Overall we love the program.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Yardi /Rent Cafe
Reviewed on 2023-09-28
Pros
The system really helps to keep up with which renters have paid and not paid throughout the month. The free chat help is nice if someone cannot register.
Cons
sometimes it is hard now to find old tenants records and use to be easy
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
I was expecting better for the price
Reviewed on 2023-09-28
If it was not for my current account manager, I would quit trying Yardi. if your company is not too...
If it was not for my current account manager, I would quit trying Yardi. if your company is not too complicated you will be ok with it, I guess. I have to say that the interface is getting better, but it does not all you need to do.
Pros
If you get assigned an account manager like mine (the second one) you will find Yardi super easy and practical.
Cons
It does not sync with quickbooks; to cut checks I need several steps instead just "print check", my owner payments are not done right away.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Yardi Review
Reviewed on 2023-10-12
I have use different Yardi products over the last 7 years. Breeze is great for small properties.
I have use different Yardi products over the last 7 years. Breeze is great for small properties.
Pros
Ease of use and tutorials to help walk you through the functions.
Cons
Lack of communication concerning outages.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Yardi Breeze Review
Reviewed on 2023-09-28
The overall experience has been very good. We had meetings on a regular basis to discuss and...
The overall experience has been very good. We had meetings on a regular basis to discuss and resolve any issues and concerns.
Pros
The customer service is terrific. The representatives are friendly, helpful, patient and very knowledable.
Cons
We sent examples of custom reports to the sales representative prior to making the switch and we assured that it would be no problem to add the reports.After paying for Breeze, we were told it was not possible to add the custom reports.
- Industry: Accounting Software
- Company size: 5,001–10,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Yardi Breeze
Reviewed on 2020-09-09
As an accountant, my overall experience has been pretty uneven. When I'm trying to make a journal...
As an accountant, my overall experience has been pretty uneven. When I'm trying to make a journal entry or reconcile a bank account, I find myself wishing my client was using QuickBooks. But when I'm recording an inter-entity transaction or looking at CAM charges, I'm grateful for Yardi. I just hope there is a unit within Yardi that's focused on developing the accounting side of the Breeze software, because overall it really is not up to par with respect to the rest of the industry.
Pros
Easy to list properties online for potential residents to find. Easy to set up online payment for residents. Customer support has been responsive and helpful. Some nice, innovative features on the property management side of the software.
Cons
The accounting side of the software is pretty weak and clunky compared to competitors. There's no way to set up bank feeds, so cash reconciliations are 100% manual. The way banks are paired with GL accounts is convoluted and difficult to set up and understand. You can attach documents to payables and receivables (great!) but not to general journal entries (why not?). There is no way to customize basic financial reports in the way you would in software like QuickBooks. Customer support chat feature doesn't work with my company but other companies' chat features (e.g. Intuit) work just fine. Navigation is clunky - it often takes several clicks to get where you need to go. There is a "Favorites" feature that allows you to create your own list of frequently visited areas in the software, but that in and of itself is pretty clunky and confusing, and I shouldn't have to set up favorites in well-designed software. I've had weird errors here and there that customer service couldn't explain and that were solved using a silly workaround (such as removing a couple of lines from a journal entry and putting them into a separae entry). There is no way to "hard close" your books for a given period, so there is nothing stopping a user from posting transactions into a closed period, so if you're a company that needs to get an audit, don't use Yardi. Overall, the accounting side of this software feels like a beta test - it's pretty good, but it's not quite fully baked.
Response from Yardi Systems
Hi Adam,
Thank you for your review. We appreciate your comprehensive feedback and hope you continue to enjoy Breeze's marketing, leasing and property management functionality, as well as our customer support. In the meantime, we're constantly making improvements to our platform. That's one reason we came out with Breeze Premier earlier this year. We'll follow up with you directly, but in short, the accounting functionality you identified is missing is in fact available in Breeze Premier. Attachments to journal entries are available in Breeze and Breeze Premier, and auto-matching for bank reconciliations, custom reporting and the ability to hard close your books are available in Breeze Premier. Our customer service experts would be happy to troubleshoot why live chat is not working for you; it's a great, free feature and we want you to be able to take advantage of it. Hope this helps!
Sincerely,
Amy Varbel, Director Yardi Breeze [email protected]
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
LVPM Review
Reviewed on 2020-05-05
It is quite a long list, mostly it is about efficiency and reliability which is allowing us to grow...
It is quite a long list, mostly it is about efficiency and reliability which is allowing us to grow and manage the growth without having the usual system problems that go along with that.
Pros
There are three things that stand out, Online Payments with RentCafe is very easy to set up and tenant love it, we have 100% adoption for online payments. The Owner Portal has had much bigger impact that we expected, we several owner who outside the country and in other states, having not a document repository but not having to send tons of emails, the owners can review documents on their schedule and they know where to locate agreements, insurance policies, etc. Lastly, generating monthly could be easier!
Cons
Being a long Yardi Voyager user, not having the ability to export data into Excel for custom reports or special projects is something I would really like to see.
Alternatives Considered
Rent ManagerReasons for Switching to Yardi Breeze
I have a been a Voyager client for many years, when I found Breeze was available and saw the features included, risk was eliminated from the decision.Response from Yardi Systems
Hi Paul,
It's great that you've been a Yardi user for so many years, and that your owners and tenants are all on board with Breeze. Since you have experience with our Voyager platform, you might be interested in exploring Breeze Premier. It's built on the same system as Breeze but includes more advanced features, such as custom reporting, that you might find of interest. Let me know if you'd like a client support expert to show you around Premier with a quick demo. Thanks for your feedback!
Sincerely,
Amy Varbel, Director
Yardi Breeze
[email protected]
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Expand your business with Yardi Breeze
Reviewed on 2020-05-26
During this pandemic, going virtual is absolutely essential. We are an essential business and we...
During this pandemic, going virtual is absolutely essential. We are an essential business and we DID NOT SKIP A BEAT when we went into shelter in place orders. As owner of the property management business I am just incredibly thankful to have finished implementation just 4 months earlier. We really lucked out on the timing.
Pros
The rent collection is most helpful feature. Reports are incredibly easy to send out to owners each month. The accounting system is extremely robust. I was able to get up and running pretty quickly. However I am still learning new features all the time.
Cons
The implementation time was very long, over a year. However, my previous setup was not able to be imported (manual system) so I understand why. Nevertheless, I would not change anything. We are very happy to be in the cloud with Yardi Breeze.
Alternatives Considered
AppFolio Property ManagerReasons for Choosing Yardi Breeze
Flexibility with YardiSwitched From
Quickbooks OnlineReasons for Switching to Yardi Breeze
Flexibility with Yardi. Multiple clients had different management requirements.Response from Yardi Systems
Hi Robert,
You were wise to implement online software before it was essential to do so given shelter-in-place orders. And rent collection certainly helps keep the lights on, so I'm glad Breeze has been helpful in that area. We're always here to help explain any features via live chat. Thanks for the feedback!
Sincerely,
Amy Varbel, Director
Yardi Breeze
[email protected]
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
User Friendly Software for Property Management Needs
Reviewed on 2020-05-28
Pros
It is genuinely the most user-friendly software I've used. Almost everything is self-explanatory and if you not, the help section will easily guide you. Plus the chat feature is a lifesaver in getting an issue resolved quickly.
Cons
There are some features that could be added, like the ability to add photos to a maintenance request, more specific reports on insurance, more customizable reports in general.
Alternatives Considered
Rent ManagerReasons for Choosing Yardi Breeze
The Genesis software was outdated and Breeze was much easier to navigate.Reasons for Switching to Yardi Breeze
Even with 8 years of Rent Manager experience, I still found Yardi to be more user friendly and efficient. The sophisticated features but the ease of use made it worth using.Response from Yardi Systems
Hi Cadie,
I am genuinely pleased to hear you find Breeze to be user-friendly and self-explanatory! One thing I want to mention is that Breeze does allow you to add photos to maintenance requests. I can have a client support expert reach out to show you how. In the meantime, there are articles in the Help Center that cover maintenance requests or you can use the live chat function to get more information. We're glad to have you as a Yardi client! Thanks for the feedback.
Sincerely,
Amy Varbel, Director
Yardi Breeze
[email protected]
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Small Town Breeze
Reviewed on 2023-04-19
I saw a huge time saver this past year with taxes and MN CRPs. The time we saved utilizing Yardi's...
I saw a huge time saver this past year with taxes and MN CRPs. The time we saved utilizing Yardi's software was astronomical.
Pros
Yardi is a one stop shop for my small town businesses needs. Everything we need to reference regarding a tenant, property or investor is all at our fingertips. No more sifting through paperwork or files!
Cons
We need an all inclusive app for all users. The web based site is not user friendly when I am out in the field.
Reasons for Choosing Yardi Breeze
I bought and merged another property management company with mine at the beginning of 2022. The team I acquired with this acquisition was utilizing Yardi already and had a good grasp on its capabilities. It made sense to allow for their comfort in the transition to my company.Switched From
AppFolio Property ManagerReasons for Switching to Yardi Breeze
I have used both Appfolio and Buildium. The cost savings is huge. Also, the chat feature has come to be my new best friend.- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Yardi Breeze Premier is a great starting point
Reviewed on 2022-01-24
I'm personally on the financial side of the company but have many years in Operations as well....
I'm personally on the financial side of the company but have many years in Operations as well. Breeze has been perfect for our growing company. We have been able to efficiently run reports and maintain our properties on a daily basis. Our teams were able to learn the software easily as well.
Pros
Most of us at the company had previously used Yardi Voyager. As our company is still growing, Yardi Breeze Premier was a great point for us to start. There are many similarities to Voyager, so it was very easy to pick up. It had been some time since I had set up a property, but it was extremely easy in Breeze. The Help Center is amazing and videos are extremely helpful as well. Highly recommend!
Cons
There are some items that are not a part of Yardi Breeze that are in Voyager. This did not hinder us from being to complete what we needed, just added a few extra steps. Overall though the cons are extremely minimal.
Response from Yardi Systems
Hi Jessica, Thanks for your feedback, and thank you for providing so much detail! That's amazing. Please keep us updated on your experience. There's still so much to come.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Software that's actually a Breeze
Reviewed on 2023-04-19
Pros
Easy to use and all of the functionality needed to be one of the top
Cons
There is nothing that I really dislike about Breeze.
Reasons for Choosing Yardi Breeze
Better overall functionality with more options and services.Switched From
TenantCloud- Industry: Accounting Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product with a streamlined approach
Reviewed on 2022-01-25
The overall experience has been positive and they are a valued partner in accounting services.
The overall experience has been positive and they are a valued partner in accounting services.
Pros
A great addition to the Yardi lineup for Small to mid-sized real estate clients. Great implementation group and excellent customer service. Highly recommend this product to our clients.
Cons
Some features can go too far in-depth for some clients, but overall the best structure in an accounting program on the market.
Response from Yardi Systems
Hi Brandon, Thanks for your feedback! Keep us updated on your experience. There's still so much to come.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Getting Set Up with Yardi Breeze
Reviewed on 2023-04-19
Again, we are in set up, but everything has been very smooth so far. I really appreciate the...
Again, we are in set up, but everything has been very smooth so far. I really appreciate the helpful customer service.
Pros
We are still in the set up phase, however there are several positives I can already share about Yardi. The price is excellent - middle of the road or lower compared to other, similar software. The customer service has also been top notch. It is very clear that Yardi values and listens to customer input. So far, set up has been relatively easy. The help center is a fantastic resource.
Cons
So far, I have not had any major issues. I'm sure we will learn as we go, though.
Reasons for Switching to Yardi Breeze
I have used Entrata for years, and they are in the Beta phase of rolling out an affordable housing option. However, their prices are much higher than Yardi, and with the product being new their team seemed to lack Yardi's experience with affordable products. I also spoke to several other affordable housing property managers in our area, and everyone had good things to say about Yardi.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One stop Software that's simple to use!
Reviewed on 2020-05-20
Pros
The ability to have a corporate website that integrates with this software allows us to update our available units for advertising in one place. It also allows us to also easily collect and retain prospect information in one place. The chat feature is great to contact support when required.
Cons
The feature I am missing most in this software is the ability to pay vendors through the online payments option. It would also be great is this version of Yardi had the ability to be compatible with The Lift System for additional advertising requirements.
Alternatives Considered
BuildiumReasons for Choosing Yardi Breeze
Genesis was no longer available.Reasons for Switching to Yardi Breeze
The ability to manage commercial property in the software. The simplicity of the product and it's ease of use.Response from Yardi Systems
Hi Danielle,
It's great to hear that Breeze is helping you manage your marketing and leasing activities in one place. I'm also glad you mentioned the need for vendor payment options. We have new vendor management tools available with Breeze Premier, which is built on the same platform as Breeze. I'll have a colleague reach out to show you what it can do. Thanks for your feedback!
Sincerely,
Amy Varbel, Director
Yardi Breeze
[email protected]
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
YARDI NOT a Breeze
Reviewed on 2021-06-29
I tried but it's not user friendly.
I tried but it's not user friendly.
Pros
Great, if you love accounting features.
Cons
If you're not using this think daily or have a person specifically using this software you'll get lost. Help is free up to a point and then they charge.
Each service reps has a different way of maneuvering the software so it's even more confusing. They'll undone what the last rep did.
Online help doesn't match up to current version so that's no help.
Reasons for Switching to Yardi Breeze
Recommendation. They got back to me and followed up.Response from Yardi Systems
Hi Karen,
I hope we can continue to work with you to iron out some of the issues you're having. It's true that the accounting aspect is important to the software, because it eliminates the need for a separate accounting program. It's also great to hear our support team is still following up with you, and your feedback about the importance of providing consistent, helpful strategies to our users is well taken. Please use the live chat at any time during our service hours: It will always be free and unlimited. We'll continue to support you with anything you need.
Sincerely,
Amy Varbel, Director Yardi Breeze [email protected]
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Breeze is so much easier to navigate
Reviewed on 2021-07-27
The staff are all very friendly and helpful and know the system really well. They know the answers...
The staff are all very friendly and helpful and know the system really well. They know the answers to questions almost all the time or will find the answer and get back to me.
Pros
We converted from Gen2 version to Breeze and it's so much easier to use. Navigating the software is user-friendly and makes sense. It's so easy to scan rent payments on my phone for deposit and much quicker. Love that I can attach invoices to my payables so it's easy to look up later.
Cons
The chat feature on the system isn't actually available very often. Most the times when I click on it, it say it's unavailable and then you have to email. It usually takes a day to get an answer back via email.
Response from Yardi Systems
Hi Jocelyn,
It's great to hear the Gen2 to Breeze upgrade went exactly as planned. We have been switching users over for exactly the reasons you state. The live chat service should be available during most working hours, but in the event that it's not, your question will go to email. I'm not sure if it's just bad timing that you're getting the chat less frequently, but we are actively growing our support team to better accommodate everyone who needs assistance. Thanks for your feedback! Sincerely,
Amy Varbel, Director Yardi Breeze [email protected]
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Stay away from Yardi.
Reviewed on 2022-11-14
One of the worst experiences I have every had with any company. We had onboarding specialist who...
One of the worst experiences I have every had with any company. We had onboarding specialist who would not help. After telling our salesman we wanted someone else multiple times they still insisted on this person being on our calls. We never got our site up and running. Many things were told to us that never happened. It took days to get tech support to help fix any issues we had. They were very rude to talk to. When I called to ask my salesman to let me know if our contract had expired. He cussed the company and apologized. Most unprofessional call I have ever been on. This was the longest 2-3 years of my life. Glad we finally left.
Pros
It is a very powerful software that requires multiple full time people to keep the system running.
Cons
Too confusing to use. It is so complex and complicated that it is hard to figure out what all is going on. You have to make sure all the property info is correct or it will mess everything up. We had many units not get billed because the tenant went month to month, so the system quit billing. We had to go though all of our units and change the billing data to 2099. This is one of the many issues we had.
Response from Yardi Systems
Derek, we are very sorry that you had a poor experience. Even though you've already left, we'll investigate this issue internally as this is not up to our customer service standards.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
A Nightmare Thus Far
Reviewed on 2021-01-15
My company had the worst experience onboarding our properties to Yardi and getting everything up...
My company had the worst experience onboarding our properties to Yardi and getting everything up and running. Our Yardi support staff might as well have been nonexistent during this onboarding process. After onboarding, we found issue after issue with many aspects of the software. Just the other day, the system was down for a whole DAY for most of our staff. Auto charges are not automated. Once an invoice has been rejected, it is unable to be deleted (I guess it just sits in the system until the end of time?). When entering data into data entry boxes (such as properties/charge codes/GL accounts/etc.), a lot of times nothing pops up like it should when you start typing and you end up having to manually scroll through dozens and dozens of items to find the one you are looking for. Overall, this software did not meet our expectations and has been extremely disappointing to us all.
Pros
The live training webinars are informative and helpful. The layout is pleasing to the eye.
Cons
There are a LOT of bugs that need to be fixed. Customer service is poor.
Response from Yardi Systems
Hi Erica,
Thank you for your feedback. You laid out a number of issues that deserve attention, so I have reached out to our support team to make sure you get the help you need to make sure the program is set up and working properly. We'll do everything we can to make this right by you.
Sincerely,
Amy Varbel, Director Yardi Breeze [email protected]
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great software
Reviewed on 2020-05-21
Pros
I started with Yardi Breeze with two properties under management. I have been growing over the past year and a half and I am glad to have started with Breeze. The software has been easy to accommodate the new addition of properties and growth. The new features added are always a welcome addition. I run a paperless company and Breeze makes it all possible.
Cons
Like any new property manager learning a software, there was a learning curve on the accounting side. With time it has become easier to understand.
Response from Yardi Systems
Hi Colleen,
Congratulations on your portfolio growth and for running a paperless company! Breeze is meant to help those in expansion mode grow quickly and easily, so I'm glad it's doing just that for you. I hope our Help Center resources and chat support shortened the accounting learning curve for you. If there's anything else we can do, please let me know. Thanks for your feedback!
Sincerely,
Amy Varbel, Director
Yardi Breeze
[email protected]