Daxko Operations Reviews

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

Operations is very easy to use and understand. It is pretty straight forward and allows for notes and information to be added to each member.

We should be able to send an email to all the active members in the system through Operations.When doing invoices, we should be able to mark an invoice so it will not be produced each month but leave on the account.

There is a pretty in depth help website, customer service is responsive, and the concierge support services are overall very beneficial to learning the system.

Overall, I find Daxko to be a cumbersome software to learn and onboard new members on our team with, moreover, it is an inflexible system for tagging, organizing, and pulling member data. The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later. We have to buy additional software systems to do what Daxko cannot do- which adds to cost. The years long contract agreements, means you have to get used to (and build systems around) something that is just not working well (or pay out the contract- not feasible for a nonprofit)

To get in depth customer support, you have to pay for concierge package with their team (who are very nice and kind people). Nevertheless, we wanted to delete a large batch of inactive club members out of our system, and there was no easy way to do that, we reached out costumer support and they sent us a price estimate of hundreds of dollars.

Unless you have a team committed to never turning over, learning the system in and out, and making airtight systems around it- it would not be my first choice.

Everything I need to do with an existing member is still there. just takes longer to find

the software loads more slowly. Still having trouble locating what I want , but I know its there somewhere. Since the upgrade the member photos have gotten smaller and even seem stretched wider.. We do not need a frame around them. We need to see who they are as some teens/guests try to sneak in as existing members. In case of an emergency I will have trouble finding the member on work out floor or class using that tiny photo.( yes I have enlarged my screen)

This software system is easy to use, both on the point of sale and administrative side as well as allowing members to access their accounts. Functionality is ideal. Comparatively speaking, it is the #1 software system I've used in this industry.

I would like to see information capturing when we are registering multiple members in the same program so that we are not having to repeat entering the same information.

easy to use interface. can catch on quickly.

Difficult to customize. Can only do it if Daxko allows it. needs to be updated to the 21 century. interface reminds me of Windows 98. Could use some better standards reports. like who is on hold, how many cancelations are pending or will be canceled at the end of the month.

By far I value the ease for pulling reports and event/participant data. I rely on the the two functions daily...they make my world go round and when they function properly my day is made.

With the facelift that Daxko Operations just received, finding certain functions has been challenging.

It is very user friendly and easy to teach new employees how to use the Daxko Operations. We rely heavily on part-time employees to enroll memberships and programs and provide customer information. Daxko Operations is easy to teach new employees how to navigate the system.

Finding some of the reports can be time consuming. I'm not sure how to create my own custom reports.

Daxko Operations was installed and in use before I joined the company. I predominantly use the Finance module. It is easy to use and makes reconciling the bank statement each month a breeze. I love the easy reports. I can find a revenue amount on any product we offer for a period of time within seconds.

The last update when looking up members adds steps for me to get to financial transactions.

We have had other systems in the past but this one user friendly.

We would love it if we went back to name, date of birth, telephone number etc was all together like before

Like the Title says, Daxko Operations contains our member data and contact info, does our membership dues and program billing, including corporate and 3rd party billing which you can link to individual members. Tracks our childcare data required for State Licensing, tracks our programs, camps, registrations and payments. We run our Fundraising campaigns out of Daxko Operations as well. My favorite feature is actually the people behind the software - customer service and the engineers as they always help when I need it, they listen to features I need and create them. It's like having our own people but at an affordable monthly rate.

There are a few things that are not linked that I think should be linked. Some of these I've contacted customer service and they made it happen.

Ease of use. Community forums are extremely useful. Customer service has become top notch and very proactive about providing training when new features are rolled out.

Creating custom reports is a huge challenge when trying to pull and analyze data. Also, the Daxko Ops interface with our web site is downright awful for users trying to log in or conduct searches - although they are working on that.

The ease of membership sales and changes. It is great being able to track staff usages through the event log. The recently updated Corporate Membership invoicing was a great update, literally saved me hours of time per month.

The child care package can be very cumbersome when you need to change an enrollment for a child. When granting permission, sometime is not clear exact what those permission are.

Daxko Operations is the software of the future, operating in the now. Fully integrated, Daxko Operations allows our organization to have a complete snapshot of their entire story and journey. Combined with its ease of use, Daxko Operations is the most intuitive software that allows us easily create new accounts, process registrations, and report on our successes and KPIs. The turnaround time to train both our large organization and most importantly our client base was instantaneous, far exceeding our expectations. As a key member of our senior leadership team, I cannot be more appreciative of the usefulness of this software allowing us to take our membership experience to the next level it is today.

I can proudly and confidently say that there is nothing we like least or dislike about the software.

Internet based so I can access the software easily from anywhere, on any device. That is so helpful when dealing with part-time and seasonal employees that need help while I am out of the office. I was able to easily take a 3-month maternity leave and keep up with work from home on my own terms. The staff seem to really care about their company.

I have not had any complaints with customer service but my surrounding branches have had a very difficult time getting good assistance. We pay a significant amount of our budget to Daxko services so excellent troubleshooting should come with the software.

Daxko Operations has been the only software I have known and used daily for the last two and a half years. It seems to be able to do all of the necessary things you would need (i.e. membership, reports, finance, etc), but it took some getting used to to be able to use efficiently.

The layout of the web page was difficult to navigate. It seemed like certain tasks were hidden under irrelevant tabs. The was difficult to have a efficient work flow when running reports and dealing with finance. It took a long time to figure out where each report was hidden and still have trouble locating certain things on the web page.

Daxko Operations is an awesome membership/program software that does a fine job with keeping track of accounts and is easily customizable to fit the needs of any non-profit or membership based business. I have been working with Daxko for over 5 years and never had any issues. It runs faster and has less glitches than other membership software I have used in the past at other companies.

I don't have any complaints about Daxko myself. I do have a co-worker in a different department that wishes members could login and pay their balances online and then that be communicated back to her via email when someone makes a payment. I think Daxko Operations may have a feature like this, but we don't currently use it so I'm not sure exactly how it works.

Daxko is easy to learn how to use. Also, it's good that access can be given or blocked to different users on an as-needed basis.

I HATE the transaction record. I make a lot of corrections & changes regarding our childcare program & the transaction record can get so long that it's practically impossible to decipher anything. I understand how a record needs to be kept of all changes but simple entry errors should just be discarded instead of being saved & that is not always possible.

I set up programs for members to enroll, and the features allowed me to easily change the dates every time a session ended. This cut down on some much administration time because I didn't have to set up a new program from scratch every session.

From time to time I had complaints from members about the complicated process of enrolling in one of my Daxko programs. It was easy to use for me, but not for my new members.

Good membership and program management system. They do well understanding the needs of YMCA's and trying understand how to improve.

Cost, Rigid and lack of integrations. Daxko has a great package of services but they will charge you A LOT of money for each one. Their contracts are very rigid for the non-profit sector and they do not integrate well with other services. We have been told their back-end API is a mess.

I enjoy the versatility of the software. We utilize it for both program registration and our membership department. I use it daily and it helps to streamline the process.

Program creation takes a long time. It doesn’t allow for many short cuts, or deleting of a product once you have created it.

I like that is user-friendly. When we have any questions or doubts, it is easy to log in to the help center and find answers. If you are still not satisfied with the answers, we usually email customer service and get a quick response.

Sometimes the information or updates are not done quickly.

Their customer support is top notch! They are fast and thorough at responding and helping! Literally the best customer service I've found.

Building a custom report can be challenging. Wish you could modify the software for certain things without huge fees but I understand why there is an expense. Don't like that you can't reuse your gift cards.

I do like the ease of training new employees. I think it is a fluid design.

More payment options for draft days. The 1st and the 15th are the only current options