Daxko Operations Reviews

Daxko Operations

Membership management software for non-profit organizations

Overall rating

4.4 /5
(63)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support Software
4.4/5

86%
recommended this app
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63 Reviews

Uchenna
Uchenna
Overall rating
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Intuitive and Reliable

Reviewed on 2018-03-07

Excellent reports and functionality

Excellent reports and functionality

Pros

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

Cons

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

Melinda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Daxko at the Y

Reviewed on 2024-03-12

I like this system overall. It is very user friendly, and at my age, that is very important!

I like this system overall. It is very user friendly, and at my age, that is very important!

Pros

I like the ease of use of this product. It is far easier than our previous product.

Cons

There are still bugs to be worked out. For example: when a member's card is declined, the account should be frozen, instead of continuing to charge month after month before being settled. I also find accounts that are system terminated for no apparent reason. Usually associated with an insurance-paid account.

Amieris
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Inflexible Billing Software

Reviewed on 2022-01-23

My organization uses Daxko software for childcare billing, health and wellness gym members, we have...

My organization uses Daxko software for childcare billing, health and wellness gym members, we have Daxko Engage, Mobile, and Operations. It will be my suggestion that when the terms for these contracts end to not renew.

It would be better to have 4 different systems that can talk to one another, than one inflexible bohemeth limiting what we can do.

Pros

There is a pretty in depth help website, customer service is responsive, and the concierge support services are overall very beneficial to learning the system.

Cons

Overall, I find Daxko to be a cumbersome software to learn and onboard new members on our team with, moreover, it is an inflexible system for tagging, organizing, and pulling member data. The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later. We have to buy additional software systems to do what Daxko cannot do- which adds to cost. The years long contract agreements, means you have to get used to (and build systems around) something that is just not working well (or pay out the contract- not feasible for a nonprofit)

To get in depth customer support, you have to pay for concierge package with their team (who are very nice and kind people). Nevertheless, we wanted to delete a large batch of inactive club members out of our system, and there was no easy way to do that, we reached out costumer support and they sent us a price estimate of hundreds of dollars.

Unless you have a team committed to never turning over, learning the system in and out, and making airtight systems around it- it would not be my first choice.

Barbara
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Works well

Reviewed on 2024-03-06

From the accounting world I came from, we used a business version of Quickbooks. This is way...

From the accounting world I came from, we used a business version of Quickbooks. This is way different but is very effective.

Pros

Has become more user friendly over the last 5 years. System is consistent and reliable, very few outages or lengthy waits for the system to come back up.

Cons

Limited edit rights after posting a transaction.

Response from Daxko

Hi Barbara - thank you so much for taking the time to leave this feedback! We're glad to hear that you find Daxko improving the user experience since onboarding. I am curious to hear more about what type of items you would be interested in editing after a transaction has been posted. If you don't mind shooting an email to [email protected] with "ATTN Rachel Haney" in the subject line to kickstart that conversation. Thanks!

Natasha
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great product, but it has to be USED

Reviewed on 2024-03-05

I do enjoy it. If you use all the features - it's a great product.

I do enjoy it. If you use all the features - it's a great product.

Pros

I do like the ease of finding the reports I need - but sometimes it takes a bit to find tehm.

Cons

I have worked with Daxko now for over 20 years - - customer service is lacking.

Verified Reviewer
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Good products, Too expensive, Don't Play Well with Others

Reviewed on 2018-03-30

Operational and Consistency of Use.

Operational and Consistency of Use.

Pros

Good membership and program management system. They do well understanding the needs of YMCA's and trying understand how to improve.

Cons

Cost, Rigid and lack of integrations. Daxko has a great package of services but they will charge you A LOT of money for each one. Their contracts are very rigid for the non-profit sector and they do not integrate well with other services. We have been told their back-end API is a mess.

Nyisha
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy peasy

Reviewed on 2024-03-05

Pros

The ease of learning and using the system.

Cons

None. Daxko is very easy to learn and navigate, there are no cons for me.

Response from Daxko

Hi Nyisha - thank you for providing feedback on the ease of using Daxko for your community!

Nicholas
Nicholas
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A Competitive Data Organization Software

Reviewed on 2019-04-08

We at the YMCA use Daxko to check-in members, update their membership information and track...

We at the YMCA use Daxko to check-in members, update their membership information and track retention trends. Overall this software does the job well. I would recommend it and put in the top-running for anyone searching for database software.

Pros

Daxko has many different features that allow users and administrators to access different information about guests, track attendance trends, and provide accurate member/guest retention data.

Cons

Daxko can often be difficult to use, depending on what you're searching for. Sometimes, there are specific actions you must take when using the software that could be made easier with a few simple coding changes.

Denise
Overall rating
  • Industry: Accounting Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Satisfied with present operations

Reviewed on 2024-03-11

Navigation and work completion is all in all on point

Navigation and work completion is all in all on point

Pros

Easy to teach and guide others through each process

Cons

Although good in some ways it’s extra sensitive on others overall it works

Verified Reviewer
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Review JMiller

Reviewed on 2024-03-05

Pros

Ease of use was the most important feature offered.

Cons

Payment malfunctions were very inconvenient.

Response from Daxko

Hi there - thank you for taking the time to provide this feedback! We understand that payment malfunction can be frustrating. Please know our team takes these issues very seriously and are always here to help navigate these issues with you.

Sam
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Member Data, Billing, 3rd party Billing, Childcare/camp and program tracking, Fundraising -...

Reviewed on 2019-09-12

Overall this software does a great job with our Operations, Billing, and Fundraising . What I...

Overall this software does a great job with our Operations, Billing, and Fundraising . What I really love is how it imports directly into our Daxko Accounting software.
It is also very logical and easy to figure out as the Daxko Help Center has a lot of self training so users can learn as much or as little as they want.

Pros

Like the Title says, Daxko Operations contains our member data and contact info, does our membership dues and program billing, including corporate and 3rd party billing which you can link to individual members. Tracks our childcare data required for State Licensing, tracks our programs, camps, registrations and payments. We run our Fundraising campaigns out of Daxko Operations as well. My favorite feature is actually the people behind the software - customer service and the engineers as they always help when I need it, they listen to features I need and create them. It's like having our own people but at an affordable monthly rate.

Cons

There are a few things that are not linked that I think should be linked. Some of these I've contacted customer service and they made it happen.

Debi
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Getting better, but still some distance to go...

Reviewed on 2016-12-08

Daxko Ops is much simpler to use than other CRM/Database systems, but it has some ways to go in...

Daxko Ops is much simpler to use than other CRM/Database systems, but it has some ways to go in terms of functionality and adaptability. Fortunately, Daxko has become very responsive to evolving user needs and has really stepped up its customer service. It can take hours searching for solutions on the user forums, however, Daxko staff are very responsive when you phone or email them. My YMCA association was among the first of the Daxko adopters and I've been here two years. From what I see, it has been an expensive solution that met basic needs, but was slow to adapt. There is now an enhanced effort to improve customer/user interfaces and interoperability in a web and cloud-based environment. It's basic and it does the job, but Daxko still has some distance to go to fully meet the evolving needs of a diverse, multi-platform client base. Fortunately, it appears to be on the right track as it rolls out new features. Perhaps the best part of Daxko is the shared community experience. Daxko users are very generous with their help, information and process documentation.

Pros

Ease of use. Community forums are extremely useful. Customer service has become top notch and very proactive about providing training when new features are rolled out.

Cons

Creating custom reports is a huge challenge when trying to pull and analyze data. Also, the Daxko Ops interface with our web site is downright awful for users trying to log in or conduct searches - although they are working on that.

Missy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Overall Review

Reviewed on 2022-10-24

Pros

Operations is very easy to use and understand. It is pretty straight forward and allows for notes and information to be added to each member.

Cons

We should be able to send an email to all the active members in the system through Operations.When doing invoices, we should be able to mark an invoice so it will not be produced each month but leave on the account.

Amy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Data Nightmare

Reviewed on 2024-01-05

Besides a few friendly representatives who are quick to respond, my experience using the product...

Besides a few friendly representatives who are quick to respond, my experience using the product for historical data that I need for grant reports and our annual report has been truly awful.

Pros

- Phone Representatives are friendly and transparent when they do not have answers.

- They are at least attempting to have an organization specific report.

Cons

- Representatives often do not have a way of assisting and cases aren’t resolved

- “Not for Historical Data”

- No way to track demographic data for activity check in

The list goes on, I just don’t have the characters for it.

Lisa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

New upgrade not as easy for users.. I hope it was made easier for your programmers at least.

Reviewed on 2022-10-27

Daxko is a good product. I like that it still has the pencil (edit) feature as that assists in...

Daxko is a good product. I like that it still has the pencil (edit) feature as that assists in training new personal. As I have been with this YMCA for over 20 years..and been through a few changesand difference software ,I do like this one best.

Pros

Everything I need to do with an existing member is still there. just takes longer to find

Cons

the software loads more slowly. Still having trouble locating what I want , but I know its there somewhere. Since the upgrade the member photos have gotten smaller and even seem stretched wider.. We do not need a frame around them. We need to see who they are as some teens/guests try to sneak in as existing members. In case of an emergency I will have trouble finding the member on work out floor or class using that tiny photo.( yes I have enlarged my screen)

Justin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Dream Software

Reviewed on 2019-01-15

A few years back when we first began exploring new software to improve our member experience, we...

A few years back when we first began exploring new software to improve our member experience, we had many checkboxes that needed to be met. Daxko Operations was the one and only that accomplished all needs. The most powerful experience we have in using Daxko Operations is the support of the Daxko Team. When we have a vision, or would like to customize our software experience, Daxko is ready for us an works with us. It's more than just a software; it's a dream scenario and partnership that helps us stay at the forefront ahead of our competition. The time it took to build and customize our platform, train, launch, and grow was faster than anyone in our organization could ever imagine.

Pros

Daxko Operations is the software of the future, operating in the now. Fully integrated, Daxko Operations allows our organization to have a complete snapshot of their entire story and journey. Combined with its ease of use, Daxko Operations is the most intuitive software that allows us easily create new accounts, process registrations, and report on our successes and KPIs. The turnaround time to train both our large organization and most importantly our client base was instantaneous, far exceeding our expectations. As a key member of our senior leadership team, I cannot be more appreciative of the usefulness of this software allowing us to take our membership experience to the next level it is today.

Cons

I can proudly and confidently say that there is nothing we like least or dislike about the software.

Brandi
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customers since 2008 will little to no complaint about the company and their products

Reviewed on 2017-12-21

I recommend this software to all of my colleagues because of the ease of use and the self-paced...

I recommend this software to all of my colleagues because of the ease of use and the self-paced online training that is perfect for on-boarding.

Pros

Internet based so I can access the software easily from anywhere, on any device. That is so helpful when dealing with part-time and seasonal employees that need help while I am out of the office. I was able to easily take a 3-month maternity leave and keep up with work from home on my own terms. The staff seem to really care about their company.

Cons

I have not had any complaints with customer service but my surrounding branches have had a very difficult time getting good assistance. We pay a significant amount of our budget to Daxko services so excellent troubleshooting should come with the software.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

2.5 years of use

Reviewed on 2018-08-03

Daxko was overall okay. It provided what was needed, but ease of use was not where it should have...

Daxko was overall okay. It provided what was needed, but ease of use was not where it should have been.

Pros

Daxko Operations has been the only software I have known and used daily for the last two and a half years. It seems to be able to do all of the necessary things you would need (i.e. membership, reports, finance, etc), but it took some getting used to to be able to use efficiently.

Cons

The layout of the web page was difficult to navigate. It seemed like certain tasks were hidden under irrelevant tabs. The was difficult to have a efficient work flow when running reports and dealing with finance. It took a long time to figure out where each report was hidden and still have trouble locating certain things on the web page.

Kathy
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Administrative and Functionality

Reviewed on 2020-01-17

I am an advocate for Daxko in our organization. The support and customer service is wonderful.

I am an advocate for Daxko in our organization. The support and customer service is wonderful.

Pros

The ease of membership sales and changes. It is great being able to track staff usages through the event log. The recently updated Corporate Membership invoicing was a great update, literally saved me hours of time per month.

Cons

The child care package can be very cumbersome when you need to change an enrollment for a child. When granting permission, sometime is not clear exact what those permission are.

Christina
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

User friendly and gets the job done

Reviewed on 2017-10-03

Our membership staff love working with Daxko Operations! Everything is fairly easy to navigate in...

Our membership staff love working with Daxko Operations! Everything is fairly easy to navigate in the system and as a result, balances and account information is accurately reported to our members.

Pros

Daxko Operations is an awesome membership/program software that does a fine job with keeping track of accounts and is easily customizable to fit the needs of any non-profit or membership based business. I have been working with Daxko for over 5 years and never had any issues. It runs faster and has less glitches than other membership software I have used in the past at other companies.

Cons

I don't have any complaints about Daxko myself. I do have a co-worker in a different department that wishes members could login and pay their balances online and then that be communicated back to her via email when someone makes a payment. I think Daxko Operations may have a feature like this, but we don't currently use it so I'm not sure exactly how it works.

Edwin
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect for our members

Reviewed on 2022-10-17

I have worked with multiple YMCA associations. This is my first that has used Daxko and I cannot...

I have worked with multiple YMCA associations. This is my first that has used Daxko and I cannot compare the ease of use, functionality, and overall experience between Daxko and the other systems I have used in the past. Daxko wins by a mile.

Pros

This software system is easy to use, both on the point of sale and administrative side as well as allowing members to access their accounts. Functionality is ideal. Comparatively speaking, it is the #1 software system I've used in this industry.

Cons

I would like to see information capturing when we are registering multiple members in the same program so that we are not having to repeat entering the same information.

Paul
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

I used Daxko for about 4 years, and never had problems with it. It was very efficient for me.

Reviewed on 2018-02-12

An easy, efficient registration system for classes, programs and events.

An easy, efficient registration system for classes, programs and events.

Pros

I set up programs for members to enroll, and the features allowed me to easily change the dates every time a session ended. This cut down on some much administration time because I didn't have to set up a new program from scratch every session.

Cons

From time to time I had complaints from members about the complicated process of enrolling in one of my Daxko programs. It was easy to use for me, but not for my new members.

Cheryl
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy software system

Reviewed on 2019-10-22

Overall it has pros and cons as do any software programs. There are some things I like more than...

Overall it has pros and cons as do any software programs. There are some things I like more than our previous system & some things aren't as good but overall I'm satisfied with it.

Pros

Daxko is easy to learn how to use. Also, it's good that access can be given or blocked to different users on an as-needed basis.

Cons

I HATE the transaction record. I make a lot of corrections & changes regarding our childcare program & the transaction record can get so long that it's practically impossible to decipher anything. I understand how a record needs to be kept of all changes but simple entry errors should just be discarded instead of being saved & that is not always possible.

Adam
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Daxko

Reviewed on 2022-10-13

It's the best software for Y's but it can be improved on. Can't customize or make changes to the...

It's the best software for Y's but it can be improved on. Can't customize or make changes to the system.

Pros

easy to use interface. can catch on quickly.

Cons

Difficult to customize. Can only do it if Daxko allows it. needs to be updated to the 21 century. interface reminds me of Windows 98. Could use some better standards reports. like who is on hold, how many cancelations are pending or will be canceled at the end of the month.

Lyndsey
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

All Things Daxko

Reviewed on 2022-10-11

I am 90% satisified with Daxko Ops. I really enjoy the webinars being offered to assist me in...

I am 90% satisified with Daxko Ops. I really enjoy the webinars being offered to assist me in becoming more proficient.

Pros

By far I value the ease for pulling reports and event/participant data. I rely on the the two functions daily...they make my world go round and when they function properly my day is made.

Cons

With the facelift that Daxko Operations just received, finding certain functions has been challenging.