--- description: Detailed reviews on protel PMS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare protel PMS with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: protel PMS Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/81/hospitality-property-management/software) > [protel PMS](/software/170651/protel-air) # protel PMS Canonical: https://www.getapp.ca/software/170651/protel-air Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/170651/protel-air?page=2) > Protel PMS is an intuitive and user-friendly property management system used in the hospitality industry. It can streamline operations, optimize workflows, and improve customer service. > > Verdict: Rated **3.2/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.2/5** | 25 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support Software | 3.0/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.1/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Planet ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: protel Air is offered across four pricing plans- Essential, Plus, Enterprise and Custom. Contact protel hotelsoftware directly for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Andorra, Austria, Belgium, Canada, Czechia, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, South Africa, Spain, Switzerland, United Arab Emirates, United Kingdom, United States ## Features - API - Activities Booking - Activity Dashboard - Alerts/Notifications - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - CRM Software - Catering Management - Customer Support Software - Customizable Templates - Drag & Drop - Employee Management - Extended Stay - For Vacation Rentals - Front Desk Management - GDS/OTA Integration - Group Reservations - Guest Experience Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.getapp.ca/directory/81/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.ca/directory/81/hospitality-property-management/software) - [Reservations Software](https://www.getapp.ca/directory/83/reservation-online-booking/software) - [Hotel Management Software](https://www.getapp.ca/directory/592/hotel-management/software) ## Alternatives 1. [Guesty](https://www.getapp.ca/software/112215/guesty) — 4.4/5 (465 reviews) 2. [Hostaway](https://www.getapp.ca/software/106989/hostaway) — 4.8/5 (1524 reviews) 3. [Hotelizer](https://www.getapp.ca/software/2069375/hotelizer-pms) — 4.9/5 (89 reviews) 4. [eZee Absolute](https://www.getapp.ca/software/110741/ezee-absolute) — 4.6/5 (405 reviews) 5. [Lodgify](https://www.getapp.ca/software/91252/lodgify) — 4.5/5 (1282 reviews) ## Reviews ### "After reading all the review I thought I need to add one" — 4.0/5 > **Younis** | *November 2, 2018* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help. > > **Cons**: I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer. > > I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it. ----- ### "Solid System" — 4.0/5 > **Charl** | *May 23, 2022* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Ease of implementation for onboarding new properties from a group perspective > > **Cons**: Reports are pretty standards and sometimes difficult to customize > > Solid system for small to medium size properties. I say this as I only implemented on this size property. ----- ### "Waste of money, terrible api integration and support" — 2.0/5 > **Karen** | *February 8, 2019* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all\! > > **Cons**: Where do I start?? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way. QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run. Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up. Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer. Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this" Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help > > Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom. ----- ### "Good ,solid software with a lot of options , tons of reports and a lot of add ons." — 4.0/5 > **Dim** | *October 6, 2017* > > **Pros**: Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable. > > **Cons**: Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,) ----- ### "One of the best PMS comes with great value for money" — 5.0/5 > **Geetika** | *February 22, 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate \& inventory, payments runs so smoothly. > > **Cons**: Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/170651/protel-air?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/170651/protel-air) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data