Pabau Reviews
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503 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 2024-12-20
My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that...
My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that has greatly improved the efficiency of managing bookings.
Pros
What I liked most about Pabau is its intuitive interface and the exceptional support team that’s always available to assist with any issues.
Cons
Sometimes the software can feel a bit overwhelming due to the sheer number of features, but it’s manageable with time.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Pabau experience
Reviewed on 2025-02-01
Excellent support from the team, especially help from [sensitive content hidden], and ease of use
Excellent support from the team, especially help from [sensitive content hidden], and ease of use
Pros
Everything in one place which makes everything flow smoothly
Cons
Timing required to set up but this has to be done
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Pabau for an Aesthetic Clinic
Reviewed on 2024-05-24
The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the...
The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.
Pros
I found several aspects of Pabau particularly beneficial:
Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services.
Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.
Cons
System Performance: The system can be quite slow at times, which impacts efficiency and productivity.
Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started.
Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them.
Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction.
System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.
Response from Pabau
Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues.
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Nice experience
Reviewed on 2024-12-20
It was a great idea switching to pabau from another platform
It was a great idea switching to pabau from another platform
Pros
Overall its a great experience working with pabau
Cons
It is a little bit confusing at the beginning
- Industry: Medical Practice
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Really friendly team and great system
Reviewed on 2025-02-11
Been a really lovely team to interface with if i have an issue or any questions
Been a really lovely team to interface with if i have an issue or any questions
Pros
Really easy to use
Helpful tools for patient experience and Information
Cons
Nothing really negative- so can’t say what i like least!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Highly Recommend
Reviewed on 2025-01-27
Pabau has completely transformed how we manage our practice! It’s so easy to use, and everything...
Pabau has completely transformed how we manage our practice! It’s so easy to use, and everything from booking appointments to keeping track of patient records is a breeze. The reminders and analytics save so much time, and the support team is fantastic. It’s made our work smoother!
Pros
Slick backend
Highly customisable and intuitive
Exceptional support from dedicated team
Cons
No complaints as it does everything that we require
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Pabau meeting success
Reviewed on 2025-01-31
As always an excellent experience, timely and convenient
As always an excellent experience, timely and convenient
Pros
Convenient and easy meeting, all needs met. Thank you.
Cons
Always have really good experience can’t see any negatives
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Marketing help
Reviewed on 2025-01-15
very well organised, with great follow up
very well organised, with great follow up
Pros
very friendly and knowledgeable, giving me the ability to ask questions
Cons
nothing, everything was very well organised.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Staff are great and helpful
Reviewed on 2025-01-16
Help is available which is great, the program could be better overall with some of its features and...
Help is available which is great, the program could be better overall with some of its features and ease of setting up
Pros
The staff are nice and helpful and available
Cons
The system has had a few glitches setting up and is a bit buggy
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Pabau is fantastic.
Reviewed on 2025-01-22
excellent, really enjoying the functionality.
excellent, really enjoying the functionality.
Pros
Quick, easy to use and the helpdesk is one of the best.
Cons
no cons so far, once i got set up and running it was all plain sailing
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
[sensitive content hidden] deserves a pay rise!
Reviewed on 2024-09-11
Difficult with the technical side but have had a great experience with [sensitive content hidden]
Difficult with the technical side but have had a great experience with [sensitive content hidden]
Pros
A lot of the automated features such as consent, medical, reminders, follow ups, reviews
Cons
Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive
Response from Pabau
Hi Natasha, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great clinical software. A must have!
Reviewed on 2024-09-23
Amazing, I can't think of using any other software.
Amazing, I can't think of using any other software.
Pros
The software keeps getting better.
I love the automation.
Cons
Intermittent software issues but its less frequent now.
Alternatives Considered
FreshaReasons for Switching to Pabau
Pabau is much better software compared to others.Response from Pabau
Hey Soumendra, thanks for the review - we are happy to have you onboard! Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (300+ lessons) - https://academy.pabau.com/
- Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best business app
Reviewed on 2024-11-26
Great experience, really enjoying what pabau can offer to our clinic.
Great experience, really enjoying what pabau can offer to our clinic.
Pros
Easy to work is like next generation app for clinics , has everything in ine for clinics
Cons
Would love if pabau would have phone line so if problem could call .
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very happy so far!
Reviewed on 2024-10-29
It’s been good, any problems I had were quickly resolved
It’s been good, any problems I had were quickly resolved
Pros
After care support, [sensitive content hidden] has been exceptionally supportive.
Cons
Need more functions on mobile particularly android although they are implementing new features all the time
Alternatives Considered
PhorestReasons for Switching to Pabau
Aftercare support available and having one point of contact was important for us- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Pabau Support
Reviewed on 2024-03-18
I’ve personally been very pleased with the support. Generally issues are resolved quickly.
I’ve personally been very pleased with the support. Generally issues are resolved quickly.
Pros
The ability to market to clients based on treatment criteria & the reporting function is excellent
Cons
Setting up templates isn’t straightforward if you’re used to using Windows
Alternatives Considered
PhorestReasons for Choosing Pabau
It was limited in functionality and the business outgrew itSwitched From
ConsentzReasons for Switching to Pabau
I felt it was more appropriate for our type of clinic. Phorest seemed more appropriate for a hair or beauty salonResponse from Pabau
Thanks for the review Emma - please ask anyone else in your team to also leave an honest review!
Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
For anyone else considering Phorest - check here https://pabau.com/compare/phorest/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Fantastic Team—Incredibly Helpful with Setup
Reviewed on 2024-07-29
Overall, my experience with Pabau has been very positive. The setup process was straightforward and...
Overall, my experience with Pabau has been very positive. The setup process was straightforward and the support team was incredibly helpful throughout. The system efficiently manages our daily operations, streamlining tasks and improving workflow. The virtual consultations and SMS features are particularly valuable, enhancing client communication and making everything run more smoothly. Pabau has been a reliable and effective tool for our clinic.
Pros
Pabau has been a great fit for our clinic. The setup was smooth, and the support team has been incredibly helpful. It handles most of our daily operations efficiently, making everything run more smoothly. I especially appreciate the virtual consultations and SMS features—they make communicating with clients much easier. Highly recommend!
Cons
Pabau is a good system, though the setup I thought would have been challenging. Thankfully, their supportive team was very helpful throughout the process
Response from Pabau
Hi Dr J, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and to get expert help around setup), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Better execution of the basics, customer service very good
Reviewed on 2024-07-30
Pros
The customer service is great, I am on the chat most days and have an answer to my questions within a couple of hours. The reminders, pre care and after cares are excellent and the desktop is lovely to use.
Cons
We use the app and it just does not keep up with Pabau on the desktop, which is a shame as it is what we use the most and this was explained to the agent when Pabau was sold to us. The basics don't always work as they should, clients haven't been getting reminders for over 2 weeks now. Get the basics spot on before implementing any other features I would say.
Response from Pabau
Hi Maegan, thanks for the review. Regarding your feedback - To help you with the overall setup and get the most out of Pabau (also around the app) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into any issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Pabau Review
Reviewed on 2024-04-03
The set up and implementation was extremely easy and smooth. Customer Service has been great so...
The set up and implementation was extremely easy and smooth. Customer Service has been great so far.
Pricing has to be competitive and certain features need to be improved
Pros
I liked the Calendar feature, REcords Management feature, Templates are handy, Marking for Botox etc are compatible, Notifications are well designed.
Cons
The least I liked is their PRescription feature which is complicated to use. Also the birthday templates are not fancy. Customer review template is also not up to the mark.
Response from Pabau
Hi Abhi, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including setup of prescriptions and templates) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pabau after one year
Reviewed on 2024-05-22
Overall very good. There are a few elements mentioned above which would bring it into excellent all...
Overall very good. There are a few elements mentioned above which would bring it into excellent all round for me.
Pros
I like the ease of moving from clinical notes to photos to appointments to admin - all smoothly transition. Photos are easy to import and show side by side.
Cons
I would like easier direct entry to fields such as medical history, family history, social history rather than only have it automated from the medical questionnaire form.
Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system for things like BMI, CVS risk, dementia screen etc
Response from Pabau
Hi Michael, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including help with automating medical forms and results) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Pabau is an excellent software
Reviewed on 2024-10-30
Excellent software; it will make my life much easier because it contains all the features I need to...
Excellent software; it will make my life much easier because it contains all the features I need to run my clinic smoothly plus superb customer service and support.
Pros
Excellent software and support from purchasing the software until the last configurations tailored to my needs. The staff is super helpful and provides outstanding customer support and online training on all aspects, such as setting up an account, configuring Pabau to my needs, helping with Stripe integration, uploading my templates, marketing advice, tips for my practice, etc. Pabau is easy to use and offers numerous useful features. I am exceptionally pleased about Pabau 2, too. It is a good value for money.
Cons
Nothing so far; I am pleased to purchase Pabau.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pabau review
Reviewed on 2024-07-30
great and really happy. They have a lot of great options available.
great and really happy. They have a lot of great options available.
Pros
great support! They are always there to help when it is needed.
Cons
some blips when moving over systems but this is all resolved.
Response from Pabau
Hi Jasmine, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for small - medium sized businesses!
Reviewed on 2024-10-08
Pros
I like that Pabau is cloud based and easy to navigate. The training videos are really helpful and customer support is straight forward and quick to respond.
Cons
When the portal is open and being used by multiple devices, it does not update unanimously on each device until the page is refreshed. Once you know this, you get into a habit of actively refreshing the page before booking someone in to avoid double bookings.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent highly recommended
Reviewed on 2024-08-29
Excellent service excellent support and customer service
Excellent service excellent support and customer service
Pros
Easy to use while having complex features that make practice management all in one solution
Cons
All of it seems great so far. Adding ownSMS provider would be good
Response from Pabau
Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use, professional booking system
Reviewed on 2024-12-11
10/10 I would highly recommend pabau for any aesthetic business owner
10/10 I would highly recommend pabau for any aesthetic business owner
Pros
Ease of use and the support chat is excellent
Cons
Having a difficult time in clinic with the pabua2 switch over. The pabua team have [sensitive content hidden] great in dealing with our enquiries
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good booking system
Reviewed on 2024-11-07
Pabau’s invoicing and payment processing are seamless too, helping us keep our finances organized...
Pabau’s invoicing and payment processing are seamless too, helping us keep our finances organized and professional. We also use Pabau’s automated reminders, which clients appreciate and reduce no-shows significantly.
Pros
Pabau has allowed us to focus more on delivering exceptional service to our clients by making our backend operations much more efficient and professional.
Cons
One minor area of improvement would be the learning curve; there are a lot of features to explore, so onboarding took some time. However, their support team has been responsive and helpful, answering our questions promptly and even offering training sessions.
