5 reviews

Smartlinx

Workforce management software for the senior care industry.

4.4 /5 (5 reviews) Write a Review!

Overall rating

4.4 /5
  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Features
100%
recommended this app
5 reviews
Carol G.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Simple and reliable T&A for Nursing Homes

Reviewed on 2021-03-22

Very good, its one of those applications that don't need a lot of attention when it comes to maintenance.

Pros

Implementation was a breeze with resources helping and project management and user training are all included. Customer Support is very responsive and always delivers resolution quickly.

Cons

not a lot except for the unavailability of the PTO approvals prior to the upgrade, we waited for it for a long time but now it's here!

Rebecca K.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Love the Text Feature

Reviewed on 2019-09-27

Scheduling and time and attendance are a breeze!

Pros

Love how T&A communicates with Scheduling - LOVE the text feature

Cons

Not the best at calculating PBJ for CMS - had some issues that cost money and star ratings.

Daniel C.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

First Year Smartlinx

Reviewed on 2021-03-16

Lots of billing issues that were not quickly managed or explained. Sales rep was pretty unresponsive in comparison to the rest of the team we interacted with.

Pros

Timesheet and payroll easy to use by administrators and employees. Customer services and implementation team has been great. Full service is great that it is all thru one company.

Cons

Implementation was much more complex that expected and end result still was full of errors on first payroll. Some changes can only be made on the back end.

Carolyn M.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

I am the scheduler and I work with this program 40 hours a week

Reviewed on 2018-06-26

Time saving features

Pros

Fairly easy to get to where you want to go when making changes and scheduling vacations. easy to get

Cons

Each month is not clearly defined on the schedule. You have to continually remember to look at the tiny box to make sure you are on the right month when scheduling specific requests and is easy to make mistakes.
when scheduling a partial absence for an employee. the daily roster and the descrepency report both flip the hours when printed out and show the portion of the shift to be off rather than worked.
PPD is incorrect
I don't see the point in generating a schedule every month I would like to look at the schedule months ahead without generating one.
Be able to have a daily print out that separated all 3 shifts AND title instead of all mixed together.
Be able to print a SMALL monthly schedule that has everyones name only but separated by shift then title and an X in the box for scheduled days to work or be able to print a blank one for us schedulers to figure out a schedule. We still have to do a paper one like this when we get new employees or make changes in rotations to be able to plan who works each day, then plug it into your program. Yours is not useful visually for planning.
Also daily schedules shifts and title need separated with ROOM enough to write their assignment in

Stephen F.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Smartlinx Scheduling and Time & Attendance Software

Reviewed on 2021-03-23

Went from paper scheduling to cloud based. Employees appreciate seeing their schedules 4 weeks in advance.

Pros

Fairly easy to learn how to use. In depth training provided. Very customizable to our needs. Cloud based. CMS payroll based journal reporting very helpful.

Cons

When using Ad-Hoc reports. would like to be able to summarize transactions for each employee based on the time period selected. If we need to know hours worked for one employee for five pay periods, it would be helpful to have an option to see results with just the total instead of hours listed for each pay period.