Cigo Reviews

We had an issue with another provider that would simply not send notifications, get the timezones randomly reset, and other small buggy problems that would affect our operations. Since switching to Cigo, we've had none of these headaches - from the seamless integration process, to the smooth daily operation, even our end users reached out to us to let us know how much they prefer the notifications they get with this app.

Overall fantastic experience as a client, with an awesome intuitive UX/UI that left me with very few question, which when I did open tickets, got prompt responses from their staff. Highly recommended.

It's like day and night coming from what seemed like the dinosaur age from the previous logistics software we were using. I can't really think of anything i don't like from Cigo other than they have so many impressive features that my smaller delivery operation does not really have a use for.

Its api set up is fluid and easy. The routing and use of the software intuitive. And its all backed by a world class customer service team. I can pickup my phone and within an hour have a solution. Most of the time they pick right up

Better reporting on the drivers would be nice

[sensitive content hidden] made sure that we were set up for success!

Separate cost for optional services like “auto-split”.

Ease of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. [sensitive content hidden] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales.

Can't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements.

Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.

No real cons till now. Everything has worked well.

The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.

I wish there was a knowledge base in the platform.

The ease in adding vital info to transfer into Cigo

Nothing. Its a very helpful tool. The sucess of my business hinges on it.

Live tracking, customers engagements, route optimization

So far Cigo has everything I need to operate

The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.

I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability.

well organized, better communications with parties involved, more efficient

this software and activation was not for free

I like that the Cigo Tracking app has all the tools I need to have to schedule and control our deliveries are all in one easy to use place.

I don't have any thing that I don't like about Cigo.

Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services.

We have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment.

Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.

Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook.

Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.

I love how you can schedule and pre-schedule deliveries with peace of mind. The text notifications to clients to track the orders is a great feature. Helps me optimize almost 100 deliveries a week. I don't know what I would do without it!

When customers track where the driver is, it is not 100% accurate.

the routing is really easy to do it, and the message system is handy

no reporting at all, we really need reports about zip codes, cities, vehicles, drivers, etc

The simplicity of the integration and usability of the platform. It has a very intuitive user interface, they also provide exceptional customer service. They dedicate an account manager for you to answer any questions you may ask.

For our use case, none so far it has worked well and we did not have any hiccups.

J'ai testé plusieurs logiciels pour organiser les routes de nos clients et c'est définitivement le meilleur.
++ service à la clientèle de tr;s grande qualité.
Très simple à utiliser pour organiser le routage.
Notifications clients ... et bien d'autres qu'on n'utilise pas.

On est vraiment très satisfait de leurs services, vraiment, c'est le top