Houzz Pro

4.3 (1,001)
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Business management software for contractors and architects

Overall rating

4.3 /5
(1,001)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support Software
4.3/5

85%
recommended this app
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1001 Reviews

Sarah
Sarah
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great for startup!

Reviewed on 2024-05-03

Great! I would highly recommend to anyone with a remodeling or design business.

Great! I would highly recommend to anyone with a remodeling or design business.

Pros

I just launched my own business, houzz pro provides all of the software I need and more.

Cons

Nothing to complain about at this point.

Dwight
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

On Point Review

Reviewed on 2024-11-07

Great. I've made amazing relationships with people. The Houzz Pro community is great.

Great. I've made amazing relationships with people. The Houzz Pro community is great.

Pros

the ability to find anything your looking for as far as design and to know Houz Pro certified contractors are some of the best in the business.

Cons

as it keeps getting simpler and more features are added it's really a 8/10 rn but could be a 10/10 with a few upgrades in the next couple years

Alternatives Considered

SketchUp

Reasons for Switching to Houzz Pro

because Houzz has something that others don't. Mostly all tied into one.
Anastasia
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Just getting started and I am loving it

Reviewed on 2025-01-09

Great app that is very helpful to enter the leads and track the projects. So far I am really...

Great app that is very helpful to enter the leads and track the projects. So far I am really impressed with it.

Pros

I love how simple it is to enter a lead and customize an invoice

Cons

lack of template designs. Sometimes can get confusing when building an invoice

Benjamin
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

SCAM, SCAM, SCAM

Reviewed on 2025-01-18

I tried to use the app, and I think I accidentally get the wrong version or something. They said I...

I tried to use the app, and I think I accidentally get the wrong version or something. They said I could cancel, but then charged me about $130 for an that I used for five minutes. SCAM. Stay away from this company.

Pros

Nothing. I tried to use the app to model what my new home would look like with certain furniture, but the app was terrible for that purpose.

Cons

This company scammed me out of money. I tried to sign up for the free account, but I think I signed up for the wrong one. It is a SCAM!!! Bad company, don't trust their customer service.

Response from Houzz

Hi Benjamin - we'd be happy to make this right for you - the software is intended for design and construction professionals. Please reach out to me and we'll take care of you - Chloe

Justin
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

EXPLORE OTHER OPTIONS - Disappointing Product

Reviewed on 2024-11-02

Terrible experience. We have tried to give this product a chance and sought help from our account...

Terrible experience. We have tried to give this product a chance and sought help from our account rep and houzz's product specialist. No one can provide realistic answers. I mean we have had a different "dedicated account specialist" basically every few months. They just change the person out and don't really tell you anything except here is so and so. So you are continually rebuilding a relationship with your account specialist and re-explaining you frustrations in an effort to get a resolution.

Pros

We were originally sold on the concept of Houzz Pro and what it could suppossedly provide but this excitement for a potential solution for our company turned into disappointment. The service was lackluster, product underperformed, features were promised and never supplied. Basically we were lied to from the beginning.

Cons

At this point in our contract with houzz pro, I would say that we are completely over this product and company. DO NOT USE THEM. They lied to use regarding the extent of the products capabilities and when asked if we could cancel the service due to lack of product capabilities, we were told that it was not possible.

Response from Houzz

Justin, please contact me so I can help address your issues. Chloe

Brie Danielle
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Most features are AWESOME, there is ONE weighing it down

Reviewed on 2024-11-09

I actually do like the software quite a bit, for the most part it is wonderful. Where it really...

I actually do like the software quite a bit, for the most part it is wonderful. Where it really goes down hill for me is the financial part of it. It is so lacking and clunky. That part of it needs a lot of attention. You HAVE to enter a PO, then log payment on PO, why not add the option to manually enter a material or vendor invoice. The accounting/financial portion of this feels very much like an after thought. Everything else is awesome. I hard a hard time deciding between a 3 or a 4 so I went with the 3.

Pros

Client/Leads module, one of the best I have seen (and I have seen a lot).
Marketing module makes it so easy to create and send campaigns at any level of expertise.
The estimating and take-off module is miles above other software in it's category.
The 3D Floor Plans Tool - so easy to use and the accuracy is awesome, I have wasted so much time playing with tool (and I mean that in a great way.
The interface is very user-friendly and easy to navigate.
Converting the leads to a project is so seamless and easy.
The invoicing module and client interface all top tier.
The schedule module is so easy to use for anyone.
The dashboard is easy to navigate and follow.
Ideabooks & Mood Board are such an awesome feature.
Tasks are also great.

Cons

The "Certification" is very lacking, it doesn't deep dive into any of the modules except the 3D Floor and even that is lacking.

The entering of project "outgoing" money is very lacking.
The financial reporting capabilities is also very lacking.
Have to invite subs and vendors to add them to the projects is aggressive and unnecessary.

Alternatives Considered

JobTread, Buildertrend, CoConstruct and BuildBook

Reasons for Switching to Houzz Pro

I haven't switched yet. I haven't decided if I will. I can use the QBO integration, but I didn't to have to.
Lisbeth
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Tool

Reviewed on 2024-12-05

Its a great tool to manage everything in one place

Its a great tool to manage everything in one place

Pros

Integration, estimates, leads, accounting, 3d floor plans

Cons

Quality of leads is very poor, I'm been with houzz for the past 4 years and haven't done any job

Alternatives Considered

QuickBooks Online

Reasons for Switching to Houzz Pro

Leads Management, floor plan tool, project management
Jamie
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Huge Fangirl of Houzz Pro

Reviewed on 2024-10-16

I'm having the best time working with y'all! The attitude, service and dedication to the client and...

I'm having the best time working with y'all! The attitude, service and dedication to the client and program is next level.

Pros

I love the all start to finish features. It's really cool and the more I dive into it the more impressive it is.

Cons

Setting it all up. lol! Honestly the set up of anything is the most tedious work. Looking forward to having selections and templates established.

Alternatives Considered

Procore and Buildertrend

Reasons for Choosing Houzz Pro

Was not utilizing or doing things on the scale we needed them too.

Switched From

Jobber

Reasons for Switching to Houzz Pro

You guys have all the features including the interior design tools that we use as a build & design company!
Phillip
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Mediocre at Best

Reviewed on 2024-10-09

The overall platform is not bad but is not exceptional either.
I paid for the year but will...

The overall platform is not bad but is not exceptional either.
I paid for the year but will probably not renew.

Pros

I like the project through put taking it from Preston to complete

Cons

It is very one dimensional. The takes are mediocre at best for exteriors.
Customer service has been poor since I have bought the subscription.

Alternatives Considered

On-Screen Takeoff

Reasons for Switching to Houzz Pro

Software fit my current business needs and finances

Response from Houzz

Phillip - we would appreciate the opportunity to speak with you directly and ensure we provide the support you need. We would love your direct detailed feedback on the takeoffs tools. Please contact me at your convenience - Chloe, head of Customer Success

Alyx
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Pro’s Love it!

Reviewed on 2025-01-20

Pros

I love how it has many options and many different parts to the app!

Cons

It can kind of be a lot visually and when you look at the the different screens.

Michelle
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Overall great software

Reviewed on 2024-06-29

Pros

The estimating feature. We love the options we can adjust to customize our estimates to fit our business's needs.

Cons

That the estimates can't be permanently locked for the clients. The estimate is a live link so if you don't change the settings back before a client re-clicks the link, they can see all your internal prices. Also, the floorplan layout is great but lacking in options for finishes and it would be lovely to have a deck/screen porch feature.

Response from Houzz

Thank you for your feedback Michelle! The customization options available on Estimates, include the ability to hide columns from your client. Even after sharing an estimate with a client, you can always go back to Edit mode to check your internal prices without affecting the client view. If you mark certain columns as hidden from the client, they will not be visible to the client. If this didn't address your question sufficiently or you have more feedback please feel free to contact me - Shoshana

Marie
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Houzz Pro Review

Reviewed on 2024-07-19

Overall experience is good however I didn’t like that I was automatically rolled into another year...

Overall experience is good however I didn’t like that I was automatically rolled into another year of a contract without my account manager notifying me.

Pros

As a new company it has been a great way to build an online portfolio, showcase my projects and a way for people to FIND me. I like that my profile gets pushed to the top in my market. You also get an account manager to help you with onboarding and things that come up along the way.

Cons

That you can’t get out of the contract via the admin portal. For a new company $3,000 is a lot of money to dish out right away. If it were half that for 1st year, that would help. I also don’t get that many leads from it. If I’m going to be paying the high cost I wish it came with a few more advertising features.

Alternatives Considered

Microsoft Project, monday.com and Asana

Reasons for Switching to Houzz Pro

I compare Houzz to the Pintrest of Construction and Design. A lot of people refer to house for design inspiration, so to have a profile on there adds credability.
Jaime
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Houzz Pro- A must for designers

Reviewed on 2024-09-03

This program has simplified my process tremendously. Having these tools has also leveled up my...

This program has simplified my process tremendously. Having these tools has also leveled up my professionalism with my clients.

Pros

Houzz Pro makes designing for my clients super simple! I especially love the room scanning tool to build my floorpans!

Cons

I don't like how the set up suggestions stay up on your profile. I wish those were hide-able. It is also pricey to add a second user, however unavoidable.

Javier
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great Platform For Architects and Designers

Reviewed on 2024-01-31

Overall we are very happy with Houzz and hope to be able to continue being one of their Houzz Pro...

Overall we are very happy with Houzz and hope to be able to continue being one of their Houzz Pro clients.

Pros

I like how it has evolved into a design focused platform, and how its focusing on helping professionals manage businesses. Our primary interest in Houzz was to have an additional portfolio that could be easily found by prospective clients. Next our focus was keeping up to date with customer satisfaction. Currently we have found better and better clients who have found us through Houzz. This company has definitely focused on improving itself.

Cons

The cost is a bit too high for us currently.

Alternatives Considered

BQE CORE Suite and monday.com

Reasons for Switching to Houzz Pro

We focus mostly on the marketing value of houzz, not the project management aspect.
Elias
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Houzz Pro the Pro for Pros

Reviewed on 2024-07-01

Great experience with Houzz Pro and with the customer service.

Great experience with Houzz Pro and with the customer service.

Pros

Our organization moved from another system to Houzz Pro primarily for the ease of use for the field team members. The one stop shop

Cons

not the same capabilities on the app vs desktop version.

Alternatives Considered

JobTread

Reasons for Choosing Houzz Pro

Feedback from the field team members, app ease of use.

Switched From

Buildertrend

Reasons for Switching to Houzz Pro

Positive feedback and ease of use

Response from Houzz

Elias - thanks for the great feedback - would love to hear how we can make the app work better for your team - please reach out anytime - Liza

Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Houzz Pro Changes The Game!

Reviewed on 2024-11-13

Absolutely amazing! The software to the customer service has all been exceptional!

Absolutely amazing! The software to the customer service has all been exceptional!

Pros

Houzz Pro really thought of everything. The attention to detail helps our projects run smoother than ever before!

Cons

As a whole, Houzz Pro is amazing and the things I like least just seem picky. That being said, one of the issues I really wish I could change is that once a project is created, you can't delete it. During our training, we created several test projects and they are now just fluff.

Alternatives Considered

Procore and Buildertrend

Reasons for Choosing Houzz Pro

Contractor Foreman was awful; crashed all of the time, errors constantly, hard to understand and hard to use

Switched From

Contractor Foreman

Reasons for Switching to Houzz Pro

Houzz Pro was cheaper but had most of the same tools
Ophir
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly recommend.

Reviewed on 2024-08-06

For a construction company like us, it is very easy to onboard new salesmen or project managers...

For a construction company like us, it is very easy to onboard new salesmen or project managers with a tool like Houzz Pro.

Pros

The one stop shop solution for construction project management, from lead to takeoff to negotiation to closing to completing the project.

Cons

we sometimes get leads that are very hard to get a hold of.

RAECHELLE
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

FILTHY LITTLE LIARS WITH NO INTEGRITY

Reviewed on 2024-11-19

I was told there is a 30 day free trial when using the proservice, I signed up for the service then...

I was told there is a 30 day free trial when using the proservice, I signed up for the service then canceled 2 1/2 days later, due to their online floor planner being difficult to use, but HOUZZ is still billing me monthly. I have reached out to customer service, but have been told that I signed a contract and the 30 day trial does not exist, even though the trial offer is listed under prices on the website even today. This place is disgusting, they have no interest in keeping their word, and dealing with customers with Integrity! DO NOT USE THIS SERVICE!

Pros

I was told there is a 30 day free trial when using the proservice, I signed up for the service then canceled 2 1/2 days later, due to their online floor planner being difficult to use, but HOUZZ is still billing me monthly. I have reached out to customer service, but have been told that I signed a contract and the 30 day trial does not exist, even though the trial offer is listed under prices on the website even today. This place is disgusting, they have no interest in keeping their word, and dealing with customers with Integrity! DO NOT USE THIS SERVICE!

Cons

OversellI was told there is a 30 day free trial when using the proservice, I signed up for the service then canceled 2 1/2 days later, due to their online floor planner being difficult to use, but HOUZZ is still billing me monthly. I have reached out to customer service, but have been told that I signed a contract and the 30 day trial does not exist, even though the trial offer is listed under prices on the website even today. This place is disgusting, they have no interest in keeping their word, and dealing with customers with Integrity! DO NOT USE THIS SERVICE!, mislead, and lie about refund process and terms of service

Response from Houzz

Raechelle, we will reach out to you to make this right.

Rita
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Houzz Pro pros & cons

Reviewed on 2024-06-24

Overall, Houzz Pro is valued for its ability to streamline business operations, enhance client...

Overall, Houzz Pro is valued for its ability to streamline business operations, enhance client communication & facilitate marketing efforts within the home design & remodeling industry. I like Houzz with all its tools & customer support. There's still a way to pave but they're getting there!

Pros

First & foremost, I liked the fact that Houzz Pro combines design & project management tools in the same platform! It is good for its comprehensive set of instruments designed specifically for home design & remodeling professionals like myself. It offered me strong project management tools that helped me organize & track all aspects of my projects, from initial client contact to final invoicing.

Cons

As an Interior Designer using Houzz Pro, I found the cost of the platform, the learning curve for my new interns & the delays in responses (difficulty in getting timely assistance) are real drawbacks of Houzz Pro. Design tools have glitches all the time. It frustrated me in the beginning especially with client's appointments for presentations. I made it a habit to contact my Account Manager in order for him to raise the issue to the technical team. That usually took time to fix, nonetheless they're rallying to get better at it.

VANESSA
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

DESIGNER SOFTWARE THAT HAS ALLOWED MY BUSINESS TO FLOURISH

Reviewed on 2024-08-16

GREAT EXPERIENCE. I HAVE USED HOUZZ SINCE 2019 WHEN IT WAS THEN CALLED IVY. I LOVE IT

GREAT EXPERIENCE. I HAVE USED HOUZZ SINCE 2019 WHEN IT WAS THEN CALLED IVY. I LOVE IT

Pros

HOW PROFESSIONAL IT ALLOWS OUR COMPANY TO BE IN FRONT OF OUR CLIENTS AND TRACK TRANSACTIONS

Cons

I WISH THERE WERE MORE TOOLS OR OWNERS/MANAGERS: I WOULD LIKE TO HAVE A OWNERS DASHBOARD WHERE I COULD CUSTOMIZE REPRTS/VIEWS TO SEE THINGS THAT MATTER TO ME AT A GLANCE INCLUDING GROSS SALES, MARKUP BY CERTAIN TIME FRAMES, BILLABLE HOURS CLOCKED, AND WHAT EMPLOYEES ARE CURRENTLY CLOCKED IN

Stacy
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Houzz makes my business operate smoothly and teaches me how to run it smarter!

Reviewed on 2024-04-11

I've been very happy with this program. As a designer I've tried several platforms and this one is...

I've been very happy with this program. As a designer I've tried several platforms and this one is the easiest to use, the most updated and offers the most options for the work that I do. There is so much in this program that I can learn to make my business even smarter and I am anxious to learn it all. Meanwhile, my billing and project organization runs like a top and that makes me less stressed!

Pros

I love all the resources for learning how to run my business smarter and smoother. I love the look of it and how easily it integrates into the other tools I use to run my business. Paying bills and managing my many design projects is so much easier and so organized all in one spot.

Cons

The hardest part for me is learning how to use all the tools and then getting my clients to onboard with them. Billing is a breeze, but not all clients want to use a dashboard setting and I struggle to get them to the platform. My biggest hurdle is myself and taking the time I should to learn everything Houzz can do.

Craig
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Review of Houzz Pro Software

Reviewed on 2024-11-20

Its good but some of this is difficult to learn as the tutorials move very quickly and sometimes...

Its good but some of this is difficult to learn as the tutorials move very quickly and sometimes not easy to follow.

Pros

Takeoff software is great. We mainly use it for digitizing plans for takeoff purposes. I need to learn how to integrate it in to the estimating part and project management but have not been able to learn that yet. The learning curve is a bit difficult if I am not able to directly communicate with a technician. It can be difficult to speak with someone when you need it to answer a question quickly.

Cons

I like all of the what house pro does but I need to learn to use all aspects of the software as we mainly only utilize the takeoff part of it.

Thomas
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

New user to the program

Reviewed on 2024-06-27

Pros

I like that the software has a digital take offs spot for when using a print when bidding a job.

Cons

I'm brand new too it so haven't really had a chance to use and figure out what I may least like about it.

Samantha
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Organization of Projects all in One Platform

Reviewed on 2024-04-03

My experience with Houzz Pro has been very good and it keeps getting better. Their customer service...

My experience with Houzz Pro has been very good and it keeps getting better. Their customer service is also top notch.

Pros

I really love how easy it is to manage all my projects on one platform and it also integrates with QuickBooks. Files no longer get loss or misplace and I can look up information on the drop of a dime either online or on my phone.

Cons

There are a few glitches but every year Houzz Pro is constantly making improvements to the tools available and user friendliness.

Michael
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Beware of predatory business practices

Reviewed on 2024-04-04

I wouldn't recommend them to anyone and would warn anyone interested in evaluating the trial to be...

I wouldn't recommend them to anyone and would warn anyone interested in evaluating the trial to be very wary of the predatory business policies. They have no interest in providing any leniency to errors and will continue to bill you for up to 12 months after requesting a cancellation.

Pros

From a software perspective the platform seems fine. We evaluated it for use but decided not to proceed with a purchase. Unfortunately, due to an administrative oversight, we failed to cancel the free trial and have been being billed for the past 12 months for a product that we neither used, needed nor wanted. After attempting to contact the company - they refused to process any refund or cancel the subscription. So they continue to bill us. As a small business this is a non-trivial expense. Very unethical business practice.

Cons

Houzz pro has demonstrated deplorable & predatory business practices. While we respect their prerogative to adhere to every letter of their trial policy - we find their practice to be extremely unethical. After contacting them to inform them that there was an oversight in the cancellation of the subscription - they refused to stop billing us for the product, even though we never used it beyond the trial date. We are a small business and this is not a trivial expense. As a business, they certainly have the ability to practice ethically and cancel subscriptions in the cases of administrative oversight, given evidence that the product was never used beyond the trial date. Throwing their hands in the air and pointing to the policy as though they are powerless to do anything is extremely disappointing. Even if they kept the payments for the first few months of the oversight and then canceled the subscription, that would have been acceptable.

Response from Houzz

Michael - this is absolutely not the experience we want you to have - we are happy to make this right - please contact me - sending you my info - Chloe Siegmann