Houzz Pro Reviews

After almost 10 years with HOUZZ I feel the cost is worth it. We have a large metropolitan area we include in our advertising. The ability to show potential customers our projects is the number 1 reason we use it. Although many features have been added, the only other one we use is the lead generating aspect. It takes attention and time but we do get some good leads that turn into projects.

All of the added features are included in other software we already use such as DropBox , Quickbooks, and Asana. Starting over did not make sense for us. I have looked at some of the features but they appeared to take too much time to get started.

I like the timeline, the tasks section, the daily logs (super easy to use, including pictures - my clients are loving this). I am starting to use the budgeting and estimating side and I like it so far.

There are a few small hiccups with how information is communicated with subs and vendors, but I fully expect this to get better in the near future. Houzz is constantly adding new features. I don't like not being able to view the timelines on mobile devices. Add this functionality please!

I like that the program is easy to use. [sensitive content hidden], my sales rep has made all the difference and always convinces me to keep renewing the membership. She is very prompt to reply all of my questions.

I feel that most of the clients are not serious about their projects. It bothers me that I take the time to reply to their inquiry and they do not even acknowledge it. When I call sometimes, they act surprised. It would be great to ask the prospective client how serious or if they are just searching for ideas.I have met with several prospective clients, and I feel they just wanted my ideas and then hired a contractor to implement them.I would like a better program to draw and present to clients with a better selection of furnishings. The design program only has a limited selection of furnishings. It could be more user friendly.Calls:I do not pick-up unknown numbers, it would be ideal that if a Houzz Rep is calling because they have a match on the phone, that the id says Houzz says HOUZZ, so I know to pick it up.

My favorite features of Houzz Pro is the proposal and invoicing system. I can turn a room board into a proposal with one click and can customize any proposal to show as much or as little as I want! Once a proposal is approved, I simply turn it into an invoice with one button and send it off to collect payment. So easy breezy!I also have to mention that the chat system connects you with a real person, not a bot. This makes THE MOST difference compared to other management systems. I will never take this feature for granted.

It was a bit of a learning curve to figure out where everything was that I wanted to access. Some functions weren't as intuitive as others. Thankfully, the chat button makes this so much easier! Whenever I have felt "lost" learning this system, someone gets back to me in a few minuets with a solution or answer to my question.

estimates and progress tracker are the 2 i use the most so far cant wait to get off and use the other features more.

once a bid is placed it adds the total amount of all bids even the once that were declined and it makes you look twice at what's actually coming in. if there was a way to delete the bids that would be great

Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.

1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time.
2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks.
3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up?
4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.

The visuals on Houzz are great. We only use Houzz Pro to support or company marketing.

We only use Houzz/Houzz Pro for marketing purposes and do not use it as a CRM, project management, estimating or take off tool. I do not like that the back end interface for setting up service areas and scope has to be changed manually and individually for each subscription (rather than apply changes to all service areas). Also, new projects default to the end of the projects list. They should default to newest first as dragging from the bottom of a list of 80 pages is time consuming. There are too many sub menus within each subscription. So, for example, in the public profile set up in Houzz, our scope of services is easy to manage and regularly updated, but it is not replicated in Houzz Pro subscriptions so you have to manually go in and update each one. Overall, there are just too many places to have to update the same information and be clear about what it being pulled from where in Houzz Pro for the public profile and for pro directory. We are yet to see results of paying for Houzz Pro.

I enjoy using communication tools. I also like that the software allows for the storage of documents in files that my clients can always have access to even when my office is closed. Creating proposals, estimates, and invoices is very simple as well.

What I like least about the software, is the messaging tab. When typing a message under the messaging tab, the typing lags. It will lag so much that I will sometimes have to sit and wait for the typing to catch up. I have found that when I send a message through the overview tab, I do not have this issue; however, when scrolling through what I've typed in the overview tab, the scroll forces my type to go above the message tab or below - I can never get the message box to center my typing. I am forced to type a portion of the message without seeing what I typed, then when I am finished, I have to manually scroll through and correct any mistakes that I made. I find it more efficient to correct as I go; however, it is hard to do so when the message box forces the scroll to go up or down.

a good centralized tool for project management, proposals, invoicing, customer facing collaboration

cost, and overall ease of use, funds held on paid invoices too long, lacking some functionality in the 3D room toolwish I could pay a lesser fee for the software use only and not lump in marketing budget, example, i'm on the lowest marketing budget possible and it allows me to use the software, I'd like to see that cut in half and not care about marketing (because I get way more word of mouth referrals than anything here)

We signed up for the Ultimate package and support from Houzz Pro in June after Senior Strategic Account Executive [SENSITIVE CONTENT HIDDEN] sold us on the flexibility of the services and ability to reduce or increase the level of product provided. Over the last 5 months we have been disappointed with the potential clients the site attracts and the amount of time we spend managing the site. When we called last month to reduce services our Houzz Pro account manager was not familiar with our agreement, was rude and unprofessional toward my Associate. I complained two and half weeks ago in writing and have not heard back from [SENSITIVE CONTENT HIDDEN]. This is a marketing scam- they pressure businesses into purchasing useless marketing tools. STAY AWAY! This is paid advertising

This software did not attract appropriate clients or projects and has been time consuming on our end to manage the results. Houzz Pro staff have ignored us now that we want to reduce services- or at least eliminate superfluous  products. This service is a rip off.

First, our current Client Success Manager, [SENSITIVE CONTENT HIDDEN], is extremely helpful and has helped us to utilize more features of Houzz Pro that we weren't taking advantage of before. He answers questions quickly and has taken the time to have several meetings to improve our experience. Also, the new lead tracking feature has really improved our experience with Houzz Pro because we can now track all our Houzz leads alongside with word of mouth and leads from other sources side-by-side, making it much easier to follow-up!

It took quite a bit of set-up time and a few client success managers for us to get the full picture of the software and how it can help promote our business, but once all the initial work is set up, it is easy to use. One thing I dislike is when I am creating a gallery, I have to input same project information and tags on every single picture. It would be helpful to have an autopopulate feature so if there are, for example, multiple pictures of a kitchen, the same information about finishes can be applied to all photos.