AutoShop Reviews

The fact that we own the software is why we went with Winworks. The cost is affordable. We tried AllData's management software for a year and had problems. Also the fact that we would never own it and would be paying monthly forever was unappealing. The fact that we could make payments was great. Julie in tech support is amazing. The other guys are great as well but Julie has been the one that I have connected with. I know of some shops that have never done an update and are using the system with no problems. We on the other hand pay for support and all updates. Worth every penny. The system is easy to use and integrates well with Quickbooks & WorldPac's speed dial. We use most of all of the features that are available,

There are some things I wish were more like RO Writer but again you pay for what you get. I have many friends whose shops have RO Writer and are very happy with it. The reason we did not go with it is because of the upfront cost. Like I said just a few things I wish Winworks had but I am satisfied. Just like having a Tahoe but wanting an Escalade.

You can have the best SMS but if there is no support what good is it? I like the fact they do there best to help you. You always get a call the same day and it's fast. All of there support staff is friendly super helpful. They update system regularly to keep up with industry trends and needs.

I would like to see some different / more reports . There is not a lot of things I don't like. There is no perfect SMS out there

Up until the end of 2017, the software was excellent over almost 4 years of use. Work orders look decent and professional, scheduling is a breeze, job building is easy and time efficient, and the service recommendations and tracking was very intuitive. The accounting and labor reports are very helpful. It almost seemed too good to be true... and it was.

After putting it off for a couple months, I installed the Version 8 update in January of 2018. Ever since then, I have had the joy of talking to customer support an average of once a month, as Winworks finds ever more creative ways to crash. These usually accompany Windows updates, but sometimes it stops working or glitches just for fun. Tech support refuses to acknowledge any systematic problem, but offers no explanation as to why the software stops working every few weeks. On at least two occasions, I had to input data from paper backups because the databases failed catastrophically. The software is terribly, fatally unreliable. Every morning, it's a surprise whether or not the software will work as designed and as I paid for. In fact, I write this now in my spare time until the Texas tech support center opens at 9AM and I can start producing work orders again.

Everything !!!

Nothing, Great Product

EASE OF USE- THIS SOFTWARE DOES EVERYTHING NEEDED FOR MY SHOP

ADDTL COST FOR ADD-ONS, ADMIN ENTRY CAN BE VERY TIME CONSUMING ON THE BACK END

It provides us with all the data we could ever need on our customers.

Sometimes it is tough to get this great data out of the system so I can use it to make more money.

Winworks has proven to be exactly the shop management software that our business needed. It is simple to use, and keeps our shop running efficiently. Any questions are quickly answered by Winworks staff. Highly recommend!

There needs to be a short list of frequently used vendors, needs to be a way to keep the same vendor for entering multiple parts without having to go into settings and change your default vendor.

We love the ability to go to customer information with ease and not having to look through a lot of files to get there

need to be able to email a copy of an invoice with just a click, and when we use the mail outs we would like to be able to know how many are going to be printed before we run the program

Anytime a client asks for a quote fop any kind I can literally take 1 minute extra and build that "task" to then refer to later. Being a Euro shop that lack of repetition saves my time and money and have tried others with nothing coming close

Ease of use is the great. Support team is friendly and easy to work with.

If there is a con it would be adding multiple job tasks packaged together.

I don't know yet. We just took on this client and this is first time dealing with this software.
A workstation crashed and I needed help getting back online and during all this saw they were way behind on upgrades. The support staff was amazing on helping me with both and educating me on how the system works and what to do for them. He was truly a great help and actually fun to talk to.

cust support works there! He was awesome, so patient and so helpful to me. He didn't rush and made the who process so easy for me. I'm sold on the technical support. These people are wonderful!

None. The program is great and their tech support is always so helpful. I am looking forward for the program to be cloud based. It will make working from other offices a breeze.

Able to set up on a server for multiple terminals to use.
Download directly into Quick Books .

Most functions are easy to use, once the user is trained and understands the functions. The customer support is outstanding

Accounting functions are a bit funky. Obtaining some reports take too much time-ie changing dates in sales tax reports-it would be easier if the dates could be typed in, instead of tabbing back

I like the inventory end of it can put bar codes in and scan or find parts. Like that I can go onto NAPA site and find parts.

would like it be able to get kenworth or peterbilt trucks like the NAPA is. Would like a fast way to just bill out charge 1 or 2 parts with no labor on the counter sale.

EASY TO USE

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FAST AND EFFICIENT

CANNOT OPEN PROGRAM ON MORE THAN 1 COMPUTER AT THIS TIME HAVE TROUBLE WRITING WORK ORDERS IN OFFICE WHEN PROGRAM IS OPEN UP IN THE SHOP.

Ease of use and many featues.

THIS SYSTEM IS VERY USER FRIENDLY. YOU DO NOT HAVE TO RELY ON THE INTERNET FOR FUNCTION. VERY SELF CONTAINED.

Stable,Easy of use, and great tech support. We have been using this software for almost 20 years..

I like the invoicing

I had a lot of problems in the beginning. But support team helped me through the difficult times and I am liking the program

Still learning the features and benefits of the software, but at this time I am most pleased with my customer support experience.

I am finding some functions to be a bit laborious but I am still too new to judge.

THIS SOFTWARE IS JUST WHAT THE AUTO REPAIR INDUSTRY NEEDS.THE WORK ORDERS ARE GREAT AND THE SUPPORT UNIT IS VERY PROFESSIONAL BUT PERSONAL AT THE SAME TIME. I CAN NOT LIST ALL THE PROS BUT I WIL STATE ONE LAST THING THAT I WILL NEVER USE ANY OTHER SOFTWARE.

THERE ARE NO CONS FROM RECO'S RENCHES AND FAMILY.