AutoShop Reviews
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108 Reviews
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Tech Support makes the decision to buy this automotive software an no brainer.
Reviewed on 2019-01-02
I have been in the automotive repair business almost 40 years. This program has continued to grow...
I have been in the automotive repair business almost 40 years. This program has continued to grow and be adaptable throughout the many years I have used it.
I have tried many other companies from big to small and Winworks is the best fit for me and my shop. My employees easily learn and use the program faster and more effectively than I do, which makes me happy.
Consider Winworks as a top choice when shopping for shop software.
Pros
Intuitive and broad enough to be useful for a log time.
The amount of available information, services and data can be used to its fullest, if you have the time and staff. But as a standalone repair writer software, this works well all the time.
Cons
No complaints.
The survey will not let me continue until i use 17 words.
Response from Winworks Software
Kevin, Thanks so much for the review! Happy New Year!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
automotive review
Reviewed on 2023-12-15
really good allot of stuff went bad.was shown the right way
really good allot of stuff went bad.was shown the right way
Pros
my personally auto motive review is straight foreword it was on point with everything would Definity recommend.
Cons
nothing really i agree with it oy thank you.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Used to Be Excellent Software
Reviewed on 2018-11-19
Every benefit AutoShop has in running a shop is negated by its sheer lack of reliability. The...
Every benefit AutoShop has in running a shop is negated by its sheer lack of reliability. The programming for this software is terrible and inept. DO NOT even consider buying this until they take concrete steps to fix the buggy and unstable underlying programming. I wasted thousands of dollars purchasing it with the intention that I could use it for many years in the future; I got 4 years out of it instead. Now, I get penalized for calling tech support to fix THEIR incompetence.
Pros
Up until the end of 2017, the software was excellent over almost 4 years of use. Work orders look decent and professional, scheduling is a breeze, job building is easy and time efficient, and the service recommendations and tracking was very intuitive. The accounting and labor reports are very helpful. It almost seemed too good to be true... and it was.
Cons
After putting it off for a couple months, I installed the Version 8 update in January of 2018. Ever since then, I have had the joy of talking to customer support an average of once a month, as Winworks finds ever more creative ways to crash. These usually accompany Windows updates, but sometimes it stops working or glitches just for fun. Tech support refuses to acknowledge any systematic problem, but offers no explanation as to why the software stops working every few weeks. On at least two occasions, I had to input data from paper backups because the databases failed catastrophically. The software is terribly, fatally unreliable. Every morning, it's a surprise whether or not the software will work as designed and as I paid for. In fact, I write this now in my spare time until the Texas tech support center opens at 9AM and I can start producing work orders again.
Response from Winworks Software
Sorry to hear about this customers experience with our software. We will do whatever we can to resolve the issue, although no specific issue is mentioned other than the programmers are inept and the software is unreliable? When we reviewed our log of calls for this user, we had documented an intermittent network connectivity issue with network hardware. This can cause a lot of software programs to fail when the network is unreliable. Perhaps this has STILL not been resolved? It's easy to blame the software and the software company when either hardware fails or a Windows update causes issues. I do appreciate their Pros comments regarding our software. We have attempted to reach out and will continue to do so to help in any way we can. Every user matters to us!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Autoshop Software is a great first POS software.
Reviewed on 2022-05-09
We used this software for the first 10 years or so of business operations and felt we finally...
We used this software for the first 10 years or so of business operations and felt we finally outgrew it as we switched growth directions. There are multiple options for this software now that include local, or cloud based and there have been more updates.
I still would recommend this software to any small shop based on my previous usage.
Pros
There are a few things that make this software stand out. One is the customer database IS YOURS and not shared without your permission. In our case, being a local, on site program was the best option. The program had many good features that helped in the day-to-day work and was basically a straight forward, usable program.
Inventory system was a strong point.
Cons
The program screens come across as "dated".
The report options were limited and poor, in our opinion.
Program felt as though you were "falling behind the times".
The more we grew and added to the software, the more "clunky" it began to feel in day-to-day operations.
Other programs did not interface well or had limited success.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We LOVE Rep!
Reviewed on 2019-02-25
I have worked on a few different types of systems in the past from 'home grown' to 'out of the...
I have worked on a few different types of systems in the past from 'home grown' to 'out of the box', not automotive specifically, but this system needs some work. It needs to be a bit more user friendly for all the reasons I mentioned in the Cons. I think it has potential, but unless you are constantly upgrading and working to improve it, it will get stagnant and will no longer be viable.
Pros
The best thing about this software is that we have Steve available to help us when we run into issues. He is the saving grace for us! Without him being so helpful, we would have probably changed systems.
Cons
The Form Layouts are terrible. They don't provide enough space for repair stories, they are configured weird, and some are missing things that the others have, but none so far have been comprehensive for everything we need. You have to search the vehicle FIRST before starting a work order. Reports are spotty & inaccurate. You find that specific things aren't popping up like our counter sales Freight Cost and some Misc 2 fees that don't print on the Accounting Full Details Rpt. Only one email for Invoicing, with multiple users/senders is frustrating when customers respond. You can't have multiple parts with the same part number, but it's not like they are UPC's, each vendor can make their own part number and some may overlap. Some parts counter, closed out invoices ON ACCOUNT, do not show up on the statements or the customer record. Can find in the system as closed out properly, but doesn't show up under the customer. So we have received checks from customers with no record in their file, and have to hunt in the system to find the WO that matches. The check chart doesn't always work (i.e. Not available/doesn't work)
If the main computer is OFF, nobody can work. There is no specific area to record DEPOSITS on orders, so they get recorder as a payment instead of a deposit. This makes reconciling the day hard. There is no spot for SUBLET work. ESTIMATES do not have numbers on them, so when we work on our fleets, multiple ESTIMATES, no # to reference.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Believe it or not, requesting a REFUND on this.
Reviewed on 2016-07-29
This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer...
This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer service. Customers that expect a professional and itemized layout of the work done at this shop are instead leaving with nothing but handwritten paper receipts, due to the disastrously whimsical nature of the Winworks software, which I can only imagine was written by incompetent programmers who do not even bother to release updates to fix their glaring mistakes.
The response I keep getting from customer service, who I now have to call at least twice a month, and more frequently now than ever, is that "no software is perfect." Well, for a program that costs , earned by sweating under rusted cars day after day, a program damn well better be perfect.
1. Connection to Carfax, so that a simple VIN will pull up car info
2. Work order formatting smart enough to not allow greeting messages or disclaimers to overlap with other writing
3. Estimates that will not cut off the business name at the top when printed, unless explicitly saved as a pdf and then printed
4. Not having sudden fits of "YOUR LICENSE NOT DETECTED" that will not allow any user to even open the program on another computer
5. Not having technical support that contacts Alldata to create an administrative Alldata username and password under a customer's Alldata account without customer consent or even knowledge, then fails to even try to use that account to serve its actual purpose, which was to link Alldata estimates to Winworks Autoshop to make customer's life that much easier
6. Connection to other commonly used parts shops that allow user to add/order a part through Winworks Autoshop, without having to painstakingly input every part detail every time a work order comes in.
These very basic software requirements, which any other program ACTUALLY has, and does not just advertise, which were promised to my shop when we used the demo, have never been met. This is wreaking havoc in my shop, and have led me to come to the conclusion that I do not need, much less want, Winworks Autoshop in my business. I would frankly like nothing more to do with it.
Thus, I am requesting a full refund of $$$$ for the software. I believe I am more than entitled to a full refund, after all my customers and I have been through thanks to Winworks.
Pros
Not cloud based
Cons
Everything above
Response from Winworks Software
Hello Amy, we are sorry for the experience you had with Winworks AutoShop. Your feedback helps us improve, thank you. Most of our customers participate in 3 one hour training calls with our experienced training staff to help customers get up to speed and using Winworks in the most effective way in their shop, but looking at your record you opted out of the training that we offered. We would still be happy to provide you with training so you can better understand Winworks AutoShop.
If there is anything else that we can be of assistance, please let us know. 1-800-946-9675 or [email protected]
Our goal has and will always be to do everything we can so that our customers have a great experience with our software and our service.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Excellent product and support always!
Reviewed on 2018-05-17
Pros
I have been using WinWorks AutoShop for 20 years. I just replaced my computer server. My local IT person Who I used in the past was unable to do any of the setup. I called technical support and spoke to representative. He got the new computer up and working in a very short time. He even remembered how my system was set up from a conversation I believe happened over a year ago. It put my mind at ease knowing that the people at WinWorks have my back. The last couple days I have been very stressed out trying to figure out how I was going to get this system up and running. Once I talked to him, he made my life much easier. I know how to run a successful and profitable automotive repair shop. I don't know much about computer systems. I know that WinWorks has covered me on the computer side. Their software is easy to use and provides me with all the information I need to grow my business. I'm really glad that I took the time 20 years ago to really look at all the software programs that were available. I know for a fact that WinWorks was the right choice.
I just wanted to thank everyone at WinWorks for everything they do to help me. I appreciate it more than you know.
Sincerely,
Lance Buick
Auto Station
Cons
There is nothing I don't like about the software.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Exceptional Customer Service
Reviewed on 2019-06-04
Had to place a service call this afternoon after freaking out over a incorrect end of day processing...
Had to place a service call this afternoon after freaking out over a incorrect end of day processing. From the moment the rep answered the phone he assured me he could "fix" my problem and put me at ease. He was so understanding, patient and helpful - he went above and beyond what we needed.
It is soooo refreshing to experience old-school customer service - where the person actually performs their job above and beyond what's expected. If possible - I'll definitely be requesting the rep next time I need assistance.
Pros
Usability.
Cons
Nothing to mention.
Response from Winworks Software
Thank you Korrin for your wonderful review! We are so pleased you received this level of care. This is our goal with every call to effectively communicate that we care about you, your business and find the most efficient way to keep you going.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Worth It!
Reviewed on 2020-12-29
Inventory issues have been resolved with this program.
Inventory issues have been resolved with this program.
Pros
Customer service is wonderful, very helpful and polite staff. This program offers all the benefits a business needs to run a shop. It calculates profits, losses, overall income and so much more.
Cons
Price is on the more expensive side. Highly recommend paying for the Tech support yearly due to it being much more cost effective that paying per call which can get extremely expensive especially the first year when you need the most help navigating and learning the tools and benefits of the program.
Response from Winworks Software
Thank you Chad for your kind comments! It is truly a pleasure to serve successful business owners like yourself. We look forward to continuing to improve the Winworks AutoShop system. Thanks for the inspiriation!
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Review Source
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- Value for Money
- Ease of Use
- Customer Support Software
Excellent Customer Support
Reviewed on 2017-02-15
This company is the best, could not do it without winworks.Great product been using mobile app as...
This company is the best, could not do it without winworks.Great product been using mobile app as well as normal software Thank you for treating us with such great service. I would recommend this to any of my competition
Response from Winworks Software
Thank You for the nice words! Look forward to speaking with you again!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
REVIEW
Reviewed on 2019-05-10
EASE OF USE- TECH SUPPORT IS GREAT AS WELL. TEAM MEMBERS IN TECH SUPPORT IS VERY KNOWLEDGEABLE AND...
EASE OF USE- TECH SUPPORT IS GREAT AS WELL. TEAM MEMBERS IN TECH SUPPORT IS VERY KNOWLEDGEABLE AND ADDRESSES MY COMPLAINTS IMMEDIATELY. HE IS VERY PROFESSIONAL, FAST, AND GREAT AT COMMUNICATING.
Pros
EASE OF USE- THIS SOFTWARE DOES EVERYTHING NEEDED FOR MY SHOP
Cons
ADDTL COST FOR ADD-ONS, ADMIN ENTRY CAN BE VERY TIME CONSUMING ON THE BACK END
Response from Winworks Software
Thank you Keith for your great review. It is our pleasure to serve you and to continue to make the Winworks AutoShop program part of your shop's success!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
EXCELLENT SERVICE!!!!!!!!! A++
Reviewed on 2019-12-06
EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!
EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!
Pros
EASY TO USE. EASY TO THE MAKE CHANGES TO THE CUSTOMERS AND THEIR CARS.
Cons
I CANT THINK OF ANYTHING NEGATIVE. NOTHING, I LIKE IT ALL.
Response from Winworks Software
Thank you so much William for your kind review. We are so pleased with your experience with our software and our technical support. It has been our pleasure to serve you!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Winworks Tech Support was GREAT! He handled my questions both quickly and professionally.
Reviewed on 2018-04-18
Pros
Winworks provides our shop with a tremendous amount of data to look both internal at our systems and processes and externally to our customers.
Cons
Nothing, we love the program and enjoy working with it. Even when we have questions, the Tech Support is great.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We have used Winworks software since 1999 and are very happy with the product
Reviewed on 2017-09-28
Records are kept easily and information is very easy to retrieve when needed. Customer information...
Records are kept easily and information is very easy to retrieve when needed. Customer information is stored and easy to back up
Pros
We love the ability to go to customer information with ease and not having to look through a lot of files to get there
Cons
need to be able to email a copy of an invoice with just a click, and when we use the mail outs we would like to be able to know how many are going to be printed before we run the program
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Needed help in connecting new station and performing a full upgrade
Reviewed on 2017-10-18
Pros
I don't know yet. We just took on this client and this is first time dealing with this software.
A workstation crashed and I needed help getting back online and during all this saw they were way behind on upgrades. The support staff was amazing on helping me with both and educating me on how the system works and what to do for them. He was truly a great help and actually fun to talk to.
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support Software
Awesome and seamless transition with our new computers! Tech Steve is GREAT!
Reviewed on 2017-11-22
Pros
cust support works there! He was awesome, so patient and so helpful to me. He didn't rush and made the who process so easy for me. I'm sold on the technical support. These people are wonderful!
Cons
None. The program is great and their tech support is always so helpful. I am looking forward for the program to be cloud based. It will make working from other offices a breeze.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great program to run our auto shop.
Reviewed on 2017-09-21
It keeps our shop information organized. Processing our daily work and invoicing.
It keeps our shop information organized. Processing our daily work and invoicing.
Pros
Still learning the program, but am finding it is pretty easy to use. I like how it stores the history of the customer vehicle information, and the look up feature is used all the time. Saves having to remember our customer names.
Cons
My husbands shop has used this software for years. I personally have only been working here in the shop for a year or so, so i still have some areas of the software to learn.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great program, and experience.
Reviewed on 2017-09-12
Pros
User friendly, we really like the highlighted areas, in new updated program. The text support was very helpful.
Cons
Still looking for itemized tax when applying payment to invoice. It would be great to when paying a ticket that in the window as you apply a payment for the invoice could show the tax listed.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Software very user friendly and have used this platform for over 10 years now its...
Reviewed on 2017-09-05
It helps me run my Automotive Repair Business efficiently and effectively.
It helps me run my Automotive Repair Business efficiently and effectively.
Pros
Very easy to use the most self explanatory system I have ever used, great enter face with other software products.
Cons
Some system malfunction that kicks me out of the software, however, they were always corrected
by technical support.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
USING FOR OVER 15 YEARS NOTHING BUT THE BEST
Reviewed on 2016-06-30
EVERYTHING YOU NEED TO MANAGE YOUR SHOP WITH IS IN WINWORKS SOFTWARE FROM ACCOUNTING TO PARTS...
EVERYTHING YOU NEED TO MANAGE YOUR SHOP WITH IS IN WINWORKS SOFTWARE FROM ACCOUNTING TO PARTS INVENTORY TO ESTIMATES TO WORK ORDERS YOU CAN DO IT ALL.
Pros
FAST AND EFFICIENT
Cons
CANNOT OPEN PROGRAM ON MORE THAN 1 COMPUTER AT THIS TIME HAVE TROUBLE WRITING WORK ORDERS IN OFFICE WHEN PROGRAM IS OPEN UP IN THE SHOP.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Steve was efficient and very personable. My issues were resolved in a timely manner.
Reviewed on 2017-10-12
Pros
Emailing invoices.
I find the software cumbersome for how it is being utilized by the office managers.
Cons
Entering parts is too cumbersome. Many features are not intuitive for me. The screens looks very dated.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great job Win Works
Reviewed on 2018-11-26
Pros
It does what it needs to do for automotive needs and is easy
Cons
Sometimes it can't do everything you want it to do, but what does right?
Response from Winworks Software
Thanks for your feedback Chris!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
VERY GOOD SUPPORT
Reviewed on 2016-10-28
I HAVE TALKED WITH CHRIS SEVERAL TIMES FOR SUPPORT AND HE HAS ALWAYS BEEN GREAT AND ALWAYS RESOLVED...
I HAVE TALKED WITH CHRIS SEVERAL TIMES FOR SUPPORT AND HE HAS ALWAYS BEEN GREAT AND ALWAYS RESOLVED MY ISSUE
Pros
EASY
Cons
MORE DETAILED THAN NEEDED FOR MY PURPOSES
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very quick tech support response and repair
Reviewed on 2018-01-03
Pros
I like its ease of use. I like that it does everything my business needs it is easy to use quickbooks
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Simple, Fluid, and Efficient. This system has a good "flow" to it.
Reviewed on 2018-04-12
The time saving benefits I have gained from Winworks is overwhelming. I am coming from a program...
The time saving benefits I have gained from Winworks is overwhelming. I am coming from a program where I had an average of 10 to 15 minutes per RO, from start to finish. With Winworks that is down to 3 to 5 minutes per RO, from start to finish. With an average of 300 repair orders a month that is a HUGE amount of time saved writing repair orders.
Pros
Speed when in use, great for a high volume shop . Customer service is top notch as well, customer service agnets are great. As much as I have talked to Steve I'd consider him a friend, haha. I will recommend this system.
Cons
Scheduler is awful and a pain to use, it definitely needs to be updated or have the ability to have an add on like Bolt On Technologies.