ARI Reviews

ARI

4.6 (382)
#1 Auto Repair Software solution for the automotive industry

Overall rating

4.6 /5
(382)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support Software
4.5/5

93%
recommended this app
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382 Reviews

Rono
Overall rating
  • Industry: Financial Services Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A Salubrious, Crackerjack and Hypercautious Inventory Management Tool.

Reviewed on 2023-01-11

Pros

It's very efficient and easy to use.It easily integrate with other software.Online and email billing and invoicing is done through ARI to customers and this enhance time saving .It's easy to create quotes and estimates to client with ARI.

Cons

Am very satisfied with its functionality and I have nothing to highlight as cons.

Ramon
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best automotive repair invoicing system in the market

Reviewed on 2022-12-15

This is the only company that I have work with that actually listens to the clients when they have...

This is the only company that I have work with that actually listens to the clients when they have an idea for the program, i’ve done some inquires and they actually updated the product. Thank you much.

Pros

Well, I like everything, especially that everything is done online, I don’t even have to carry a printer with me because everybody has an email or a smart phone

Cons

Actually, so far they’re doing excellent

Alternatives Considered

Shopmonkey

Reasons for Choosing ARI

Way too expensive

Switched From

AutoFluent

Reasons for Switching to ARI

Because this program is under development, price was just right
Richard
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Used to work alright until it was updated. No longer allowed access

Reviewed on 2023-01-02

It’s been a long road with this system. It’s terrible for accounting. And it’s a real pain after...

It’s been a long road with this system. It’s terrible for accounting. And it’s a real pain after invoicing to close a repair order. Nothing works automatically.

Pros

Inexpensive but I’m learning. Going to get a real invoice system now.

Cons

After update no longer allowed access. It’s rather embarrassing in front of clients. This will NEVER happen again cause I’m done.

Response from uMob

Hello
Regarding the latest update, you need to go to ARI Settings/ Import Data and follow the instructions there to import all your data from the older version.
This new update comes with much faster servers!
Let us know if you need our support at [email protected]

Ashwani
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Absolutely magical with appointment scheduling

Reviewed on 2023-08-08

Absolutely fantastic with invoice creation.Great with real-time service delivery.Intuitive...

Absolutely fantastic with invoice creation.Great with real-time service delivery.Intuitive dashboard.Effectiveness with estimations.

Pros

Convenient with appointment scheduling.Reliable with efficient creation of invoices.Wonderful with estimations.

Cons

Terrific tool with ease of billing and invoice creation.

Mel
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Only choice need to be made for auto repair Independent!

Reviewed on 2022-12-17

Overall experience is five star still need assistance on having a merchant capabilities with their...

Overall experience is five star still need assistance on having a merchant capabilities with their preferred providers so it makes it difficult and setting up. It’s over now using PayPal Venmo, and Zelle until merchant accounts can be set up.

Pros

Coming from the corporate gaming industry, IT, finance, and HR. Interned for two years with an independent in Exotics locally in Las Vegas that used Shop Monkey I feel that the software and customer support by far is superior for the cost incurred on a monthly basis. While in the Gaming Industry and rolling out Forrest migrations costs can be main deterrent when presenting to the finance department. I feel that the IT department can save money if properly planned, discussed and integrated with the finance departments. I tend to lean towards new innovatives and underdogs as they listen to their customer base know what truly is needed and implement as such.

Cons

Only thing that would be great is a 24 hour customer service or an assigned POC for accounts to assist in any operational glitches, customizations, or answering questions. Timing is critical when you have a customer waiting when trying to keep things consistent in my system and data scrubbed properly for estimates, invoicing and houses data.

Alternatives Considered

CCC ONE

Reasons for Choosing ARI

The cost incurred on a monthly basis was unacceptable to my budget and did not make any sense as they provide the same if not better product.

Reasons for Switching to ARI

Price point and knowing that as this company evolves things will only get better.
isaias
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

After 20+ years in the field this software has been very good and the best I've used

Reviewed on 2022-12-15

The best Auto repair software in the industry i don't see any other competing.

The best Auto repair software in the industry i don't see any other competing.

Pros

The ease of navigation and user friendly

Cons

initially i didn't like the no labor integration, but got fixed and integrated.

Alternatives Considered

Shopmonkey

Reasons for Choosing ARI

The price, the user friendly and all the features it has to offer

Switched From

Mitchell RepairCenter

Reasons for Switching to ARI

The cost and the options and features it has to offer
Dan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ARI has saved the day

Reviewed on 2020-03-12

Pros

I just love this features on this program very easy to use very informative to the customer and very professional format

Cons

The only thing I would like to see what this program is being able to change a estimate into a job iog

Alternatives Considered

Shopmonkey

Reasons for Switching to ARI

The reason I choose a r i is the price the ease of using the software the overall look of my estimates and invoices are very impressive to the customer the fact they can pay with PayPal has helped to increase my business income

Response from uMob

Thank you for your review. Actually, there is a way to change an invoice into a JobCard; all you need to do is open up the respective invoice, go to More Options, and select "Change Invoice into JobCard". Save!

Aaron
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

PC comparability

Reviewed on 2021-01-26

Great until I realised it’s an absolute pain to use if you rely on PCs daily

Great until I realised it’s an absolute pain to use if you rely on PCs daily

Pros

Designed for the Auto field, additional boxes for vehicle info

Cons

The lack of PC comparability, I’m not interested trying to use other “apps” to make this work on my PC. Look at the Billdu software I can use this on my Tablet, IPad and PC, just login and off I go no additional apps required.

Response from uMob

Hello Aaron
Are you referring to our Windows version of the Web version?
You can access ARI from any device using the browser. However, for comfort, we also offer a Windows program that you can install on your PC, but it's not mandatory.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ARI Review

Reviewed on 2023-06-22

Great product so far. Experience has been 10/10.

Great product so far. Experience has been 10/10.

Pros

The functionality of looking up repair costs, billing, and customer history.

Cons

I'm overall satisfied and haven't had any complaints yet.

Justin
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Ari

Reviewed on 2023-09-03

Pros

The pricing was the thing I liked the most.

Cons

It's made more for a mechanic shop then a bodyshop

Alternatives Considered

Mitchell RepairCenter and CCC ONE

Reasons for Switching to ARI

Price
Hal
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ECM Calibrations Review

Reviewed on 2022-12-20

Pros

Price was my biggest factor. And the ability to use on mutable platforms

Cons

The only thing missing is the ability to transfer OEM products to an invoice

David
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly Recommand

Reviewed on 2020-03-31

very good
save mony and most customers like received estimate and invoice before come to shop...

very good
save mony and most customers like received estimate and invoice before come to shop for check it out.
100 % customer satisfy
good communication with customer.

Pros

First price are very reasonable .
i did not know all fuctions and how to use this program but now much much more useful fuctions found.
i used tried lots of invoice which free trial one, before found fuctions they start charge it.
Too Many good reasons to use this ARI .I can not say all of it.
TRY FIRST AND COMPAIR TO OTHERS.
I PAID ALMOST $ 275.00 A MONTH ON OTHER PROGRAM.
some programs are not in this ARI. but labor estimates are offered by vendors.
So far very good for invoicing.
Finally highly recommend try use ARI positively.
If you are profession on your job will be fit to you.
I found ARI still updating the program.
i was looking for invoice program , now no more looking ,just try more fuctions in ARI.
good luck and try first and say it.
if need good invoice program and good price
that's it ARI

thanks

Cons

Price
and ARI still progress it.
send estimate and invoice to customer

Michael
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect for small auto repair shops!

Reviewed on 2023-06-12

Overall I am completely satisfied and happy that I chose this product! Can't beat the price for...

Overall I am completely satisfied and happy that I chose this product! Can't beat the price for such a comprehensive program!

Pros

This product is very easy to use! It has almost all the functions you need to run an auto repair shop.

Cons

Frequent crashes on android. Sometimes I have to restart the app to see the parts tech pop-up when adding parts. Quickbooks integration needs work. Sometimes I'm unable to sell 4.5 qts of oil, I have to round it up to 5qts Sometimes to get it to send to quickbooks.

Response from uMob

Thanks for your feedback
We apologize for the delay in fixing those QB issues, we will prioritize them!

Darren
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Auto AC

Reviewed on 2023-07-31

Pros

Quick & Easy to use & set up. Professional presentation & support

Cons

Only one. Some item duplicated themselves in some invoices & cause issues with customers thinking they're being overbilled. Support are trying to sort but has been going on a while.

Henry
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

ARI Works and Keeps You Working

Reviewed on 2023-07-30

It has been extremely in managing my workload and building customer trust.

It has been extremely in managing my workload and building customer trust.

Pros

It's the total package at at more than reasonable price.

Cons

Vehicle information from decoder isn't always accurate/detailed

Response from uMob

Thanks for your kind words!

Timothy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Long time user

Reviewed on 2022-12-31

Pros

The ability to message the support is very conveinent. easy to use. navigate is simple. sometimes you have a hard time finding where something will be but it is there.

Cons

I dont like mitchell, id like to see a generic labor time.

Alternatives Considered

Mitchell RepairCenter

Response from uMob

Please write us at [email protected]
We have a better Labor Guides option right now!

Hussain
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 2023-07-26

A++ makes the job more interesting and organized

A++ makes the job more interesting and organized

Pros

Sometime I notice the app on the phone won’t sync the latest update on the web app

Cons

The mobile app is a plus and everything is easy to find

Jacob
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I've used several platforms, ARI is by far the best

Reviewed on 2023-07-25

Great all in one platform

Great all in one platform

Pros

The ability to text reminders to customers

Cons

Some features are a little too hidden.. Pulling reports should be a little easier to access

C William
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very pleased with this product!

Reviewed on 2022-11-02

Invoicing, billing, work order management, expense reporting and inventory management.

Invoicing, billing, work order management, expense reporting and inventory management.

Pros

Best features for our business are the invoicing/billing, inventory ability, work order management, and expense tracking. We have been using it for a couple of years now, and love that they continue developing it and making it even better. Their customer service is awesome!

Cons

Still struggling with the inventory auto-updating when I have added a part to an invoice and then need to remove it. I have to manually go back into my inventory and change the in stock quantity.Have not figured out how to accurately track my income. The number for the year that I have collected does not match what actually entered my bank account. Not sure what I am doing wrong.

Ryan
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome software

Reviewed on 2023-07-25

It’s been amazing and extremely helpful for my business. Allows me to streamline the administration...

It’s been amazing and extremely helpful for my business. Allows me to streamline the administration side of things

Pros

Features, ease of use, affordable, functional

Cons

It crashes sometimes when doing things, pictures don’t stay attached to invoice

Charles
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Our feedback

Reviewed on 2023-07-25

It gives me value for money and very easy to you.

It gives me value for money and very easy to you.

Pros

1. Easy to use and navigate around2. Less glitches. Very stable and available all the time. 3. Embedded with many features4. Ability to have multiple users

Cons

It does not have user feedback functionality. I should be able to send a feedback for a feature that must be improved.

Sergei
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Owner

Reviewed on 2023-07-25

estimate and invoce

estimate and invoce

Pros

Easy and Simple to operate and Navigate easy to communicate with customer

Cons

very easy to manage and use with customer and employes

Jacob
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

ARI review

Reviewed on 2022-12-19

well i keep it so i must like it!

well i keep it so i must like it!

Pros

great price and basic and easy to use. keeps all my information and past jobs in one place and is very good help for keeping organzed over all a good program but could use some minor changes !!

Cons

doesnt have labor hours, doesnt provide engine size when decoding vin, and cant look up car in fo by license plate if its not in carfax. it should be more like part stores and bring up vehicle info when run plate like the vin and engine size and such. not the damn car fax report no one needs that!!!

Luis
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I would recommend ARI to anyone in the automotive industry.

Reviewed on 2022-12-30

For my business its been wonderful. I do all my invoicing through ARI.

For my business its been wonderful. I do all my invoicing through ARI.

Pros

One time payment and the software is yours to use! It is a very complete software for billing. I love that i can use it on my computer and on my phone!

Cons

I feel like it could use a bit more work on computer UI side.

Response from uMob

Thanks for your feedback. Appreciate it!

John
Overall rating
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Auto Repair Made Easier thanks to ARI

Reviewed on 2023-04-01

Pros

The tool offers a broad features and it is also easy to use and interesting to interact with. The customer support team is also there to help you once you are stuck

Cons

No dislike so far as a ifeel the tool offers more than advertised