--- description: Detailed reviews on HaloITSM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare HaloITSM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HaloITSM Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [HaloITSM](/software/130803/haloitsm) # HaloITSM Canonical: https://www.getapp.ca/software/130803/haloitsm Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/130803/haloitsm?page=2) > HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. > > Verdict: Rated **4.7/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 43 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: • 10 users: £65/user/month (billed annually) • 25 users: £59/user/month (billed annually) • 50 users: £55/user/month (billed annually) • 100 users: £49/user/month (billed annually) • 200 users: £45/user/month (billed annually) • 500 users: £35/user/month (billed annually) A 15% discount is available for non-profit organizations and educational institutions. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, Dutch, English, Estonian, French, German, Italian, Polish, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Automated Routing - Availability Management - Barcode/Ticket Scanning - Benchmarking - CMDB Software - Capacity Management ## Integrations (42 total) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A well-rounded ITSM system you cannot go wrong with\!" — 4.0/5 > **Anthonese** | *August 25, 2023* | Renewables & Environment | Recommendation rating: 8.0/10 > > **Pros**: - efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team > > **Cons**: We do not have any cons but would like to see what future updates they make to the system going forward. ----- ### "Happy with Halo\!" — 5.0/5 > **Auke** | *July 21, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of useFlexibility and alterability of the whole toolEnd user portal > > **Cons**: There is a LOT\! of items you can configure, which can be a bit daunting at first. But it makes sense eventually. > > Very professional and friendly people at Halo, both in the UK and the US offices. Fast responses. They seem to understand what our business needs. ----- ### "Good...but" — 4.0/5 > **Tim** | *April 14, 2022* | Aviation & Aerospace | Recommendation rating: 7.0/10 > > **Pros**: Looks easiest to use especially for end users > > **Cons**: Some settings are not so obvious with out the help of Halo support and documentation is lacking. While there's a good overall knowledgebase it only really covers the basics anything else is a call into support. Also as of now (April 2022) they require at least 10-20 licenses due to their extreme growth. > > We were unfortunate in that Halo was experiencing growing pains when we started. We have been waiting 6-8 weeks on Halo to provide us with enough help to go live with it. The UK support team is great if you call in but if you submit a ticket to them either email or portal you will probably wait for days to get a response. ----- ### "A great piece of kit out of the box, and easily customisable" — 5.0/5 > **Ali** | *April 21, 2022* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Lots of options to configure the tool easily by non-technical people. Easy for us to maintain without recourse to developers. > > **Cons**: Doesn't do everything that we want, but that list is very small and we have the option for dev if we wish > > We use it for service / issue management between 1st line, 2nd line support and suppliers. It's been a game changer for us and has helped efficiency, transparency and communications. ----- ### "Halo review" — 5.0/5 > **Mantas** | *April 18, 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to navigate through menus. Quick and responsive. Excellent customer support. > > **Cons**: Occasionally some reporting and features would break after scheduled updates to the platform. > > I worked mostly with logging tickets and providing reports. Halo was easy to use for that. Support engineers were also great assisting with creating reports when they were needed urgently ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/130803/haloitsm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/130803/haloitsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data