Xoxoday Reviews

We primarily use it for rewarding customer advocates in 30+ different countries. The best part of Xoxo Plum is that the end user can receive the gift card for any of the services listed in his country. This will eliminate the regional currency problem that companies face while running a high scale reward program

Customisation options are decent enough but needs improvement. Reply-to email should be customized by the end-user.

Easy to use and very amazing and app that I can recommend

Nothing as such . Every aspect is up to the mark

The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities.

The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform.

Ease of Work and platform is good and for employees also

Can we make ordering process more simplier

Fast, easy and efficient. Wide range of denomination.

Whenever number of vouchers are less we receive vouchers within the emails. We would recommend to send the vouchers within the excel format only.

It would be great to have a voucher final status report. We would like to know how many of our users are actually redeeming ther vouchers before it gets expired.

I like the ease of sending/customising vouchers and campaigns as per my team's or org's need.
And moreover the reporting is very intuitive, however would need some additions though.

Gamification is a little poor, and we always have to click download pictures the moment we get xoxo mails to our outlook, so that integration can be improved.

Xoxo Points and posts and overall this software is good

PLUS POINT IS IT HAS VARIETY OF OPTIONS TO CHOOSE.

ONCE I HAD A BAD EXPERIENCE WITH THE CUSTOMER SUPPORT WHICH I DIDN'T LIKE.
BUT NOW THEY HAVE IMPROVED A LOT.

Integration with Zoho People, Ease of rewarding or recognizing, survey platform, monthly engagement ideas

Graphics can improve - it will enhance the user experience or engagement - we can take a leap out of Workplace by Facebook.

The variety of options to choose from is the prime outstanding feature.

Not very intuitive to use. The cost of some experiences on website is more than if you directly approach the vendor/restaurant/experience place.

Best feature is the - wide range of brand associations, really gives a free hand to employees to chose from. Next best feature is the platform in itself. Very easy to use & user-friendly !

Nothing for me to mention. Its a great product!

Easy you use. Gifts cards are lots of selections

Sometime description of gift hard hard to read with some white letters reflection. Need to use better colors in words for background

XOXODAY allows you to choose the gift of your choice. There's a wide range to choose from which allows the user to actually get the best out of it.

The SPOC changes every now and then. The complaints and concerns are not handled on time.

The ease of use and a great customer service is what I like the most about xoxoday

The UI can be better. Also, some more countries can be added to the list.

The Platform gives the user option to select any Voucher of his/her choice once redeemed

Voucher can only be redeemed by the Organization's Domain or Gmail Domain , If purchased for any other person from another Organization , He cannot be able to redeem the Voucher from his Organization's Domain

It is very easy to use and provide multiple choices

Not able to identify an cons as of now based on experience

Ease of use for a first time user and navigation was on point.

Have not used it in detail to provide input on the cons.

I like the ease of usage. Its simple UI. Not much complicated. Ease of navigation and secure

UI is basic but can be better. More functionalities expected

Easy access for workers to redeem and use it with different ecommerce website

We should have to regenerate coupon code, in case we lost the previous one or can see it under our profile

- They have wider options available for choice.
- Easy to add coupon code.
- Better customer support.
- Good quality of products.

- They should allow replacing the voucher if selected by mistakenly.
- They should have more discounts.

Xoxoday is a good tool for using the points that you get from your company to make purchases online. It has tie-ups with a number of well-known brands, thereby offering a range of choices to the customer.

Nothing that comes to mind. I hope Xoxoday keeps up with evolving consumer choices in the years to come.

It is very easy and effective, recommended to everyone.

Nothing much to say but keep improvement in the services.

Sending out of vouchers and payment processes are done instantaneously.

The customer support function through email & more flexibility in text paragraphing

- Very nice product.
- Very professional look and classy trophies and certificates
- Experience vouchers are also very innovative.

- Service is very very poor.
- There is no sync in internal teams - Finance and sales.
- Products ordered do not reach on time. Even if it reaches, delivery if of half the products ordered.
- no customer ease. it becomes very difficult and inconvenient to keep calling vendor again and again for 1 order.

I liked Xoxoday because it is very beneficial. It is very easy to use. And it has various brand vouchers that can be redeemed.

I haven't found any issue or trouble while using the software. It is so simple and easy to use.