Twin Oaks Reviews

From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success. We love the ongoing support and accessibility when we have question or need assistance.

At this time I don’t think we have any cons. The software is meeting our needs. We do like that they are always looking for ways to improve.

In June of this year our fitness center migrated from the Twin Oaks Version 6 software to the new ADVANTAGE online system. What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go. We have been able to customize reports to increase our sales by utilizing the sales breakdowns and targeting our advertising accordingly. Sales and Client Relations staff are readily available to answer any concerns or assist with formatting new reports or other requests as they occur.

Integrating with the new software was relatively seamless. As I stated we had an older Twin Oaks software product already in use. However, the change over occurred the end of June (Pandemic time) so we had trained our Front Desk staff and then there was constant change of personnel. Business was slower during this timeframe so there was not the normal frequency of using the system so the staff was constantly entering sales incorrectly (despite a handy "how-to" manual). I found I was spending a large portion of time correcting entries. This however may be more of a "pandemic" situation. The only other item to mention would be that I was used to the reports which were available on our older release and not on the Advantage system. However, the client relations staff (particularly [SENSITIVE CONTENT HIDDEN]) were always available to assist me in creating /customizing the reports I needed.

I liked the layout of the software. It was very easy to find most things. Response time from Twin Oaks was typically pretty quick.

I don't like that it is hard to use a calendar on their software and that you can not sync their calendar to your phone. We literally had to use 3 different calendars to keep track of appointments. Billing was a hassle. We would have members not bill and some bill. Others would put in cancelationsand still get billed. I also don't like how once a member is created its almost impossible to delete them or merge them with a different account. Also when we switched from softwares we ended up finding out that twinoaks wasn't even redeeming sessions for the trainers so we had clients with 120 sessions when they should've only had like 20. It was a mess.

The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually. It also is great for time keeping reports.

Our Clock in scanner misfunctions often for employees who are trying to clock in with their badge. It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges. Please try to shop for a new company that doesn't charge as much for credit card transactions.

Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times.

Could use more accounting integration to accounting software.

The software is easy to use and train new employees on.

The reports are very frustrating as the instructions are not clear and selection criteria is extremely confusing. It is frustrating to run reports and not obtain report data that is consistent.

We use Twin Oaks for membership in our church recreation center, which uses paid memberships for members and non-members. The Twin Oaks software has the flexibility to handle a number of different customer categories, a strong accounting feature and numerous ways to retain members. The response from Twin Oaks customer support is very good as well.

Renewing memberships before a member's expiration date can be confusing as well as shufflinf between different types of payments.

the software Easy to use. Love the customer service

cant take/make payment on any device.
Return of EFT Members can't see it or make a payment into the club post it on the 8th.

It’s an all In one system, I can pull reports of cancelations, sign ups club usage etc etc. Has a very good memo system for our members and is easy to navigate and use.

After a system update there has been a lot of new bugs, the support team has been hard at work fixing them though

A club like ours needs the services this kind of software offers.The staff has always been kind and knowledgeable even when dealing with a novice like me. I have turned down a great many software marketing companies who call upon us promising the world of services. Simply put no reason to change horses with yours has no bad habits as does whatever task you ask.

Ease of use, functionality, pricing, customer support

At this time there were no features that were mising

Remote access as an admin. Ease of use and training of new employees. Support access is quick and efficient.

Submitting the draft manually. Automatic ability to remove bad billing from the draft after returns occur.

Ease of Use
Sales package set up with timer
reporting functionality
remote desktop capability
color schemes

Slow at times
Unexpected errors or glitches at least once per week
Random color scheme change sometimes when logging in

Using it for 20+ years in full entirety, all aspects. Support & service are outstanding and all billing functionality, Online components, and club management needs are fully met.