Hostfully Property Management Platform

4.2 (223)
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Property management platform for vacation rental businesses

Overall rating

4.2 /5
(223)
Value for Money
4.1/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.3/5
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223 Reviews

Ryan
Ryan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tried the rest...this is the best! Look no further

Reviewed on 2019-07-10

Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team...

Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team members I have come in contact with have all showed me a unique desire to deliver a robust solution to the day to day struggles I deal with as a property manager. I have used 3 other "top rated" alternative property management solutions and they all fall flat and short. When I say I recommend "them"...Hostfully...I say that because you are not just getting software...you are getting a team dedicated to making their customers user experience a successful one! They understand their clients success (us) means their success. I am happily staying with this company because nobody else has come close to solving my challenges as they are currently doing.

Pros

Simple setup...really nice GUI...easy to navigate...no unnecessary clicks and extremely intuitive. The calendar is fabulous...you know where your bookings are coming from...it's easy to make contact with guests (due to the new inbox feature)...easy to make direct bookings...take payments...make changes...issue refunds...schedule housekeeping...I mean the team at Hostfully has thought of virtually everything to make your life easier. Not to mention distribution, channel management...all this is supposed to be cumbersome...not so anymore. My revenues have increased immensely not just as a direct result of better channel integration but for the simple fact that I have so much more free time! Free time equals more marketing, etc. The productivity that this software achieves must be worth checking out. Oh...and the support! ...due to the thoughtful design of the platform I find myself figuring things out on my own....however when you are in a bind...it seems the support is always there. Hostfully's support apparatus is easily twice as fast as the other platforms I have used. It's not even close frankly. In fact, I left another platform because of this very support problem that Hostfully has solved. Lastly, let's not forget value...the price. I think their pricing plans are competitive and more than reasonable when you think about how many problems they have solved.

Cons

While it's not a deal breaker...an app would be nice. Using alternative property management solutions, they all had "apps". But what's the point of an app whey they are broken, clunky and lacking in every way imaginable? That describes the "competitors" mobile offerings. Believe me I tried them...for years...each! Hostfully does not have an app...but their site is completely "mobile friendly". Initially I was concerned but it turns out I couldn't have been more wrong. I would rather have a mobile friendly site that achieves ALL than an app that claims to have all, most...or some...yet has nothing of real value. Hostfully's site is SUPER EASY on your mobile device. Don't worry about it! I'm extremely mobile and if it was a pain...I would have moved on by now...and I'm not...no way.

Huyen
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Free at last

Reviewed on 2023-08-24

I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness,...

I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness, be more engaged with how to get recognized and of course helping your company look more personal to guests rather than just an operated system.

Pros

Well, I appreciate most from Hostfully is there everything is personally customized by me. Of course it took a year to understand how to work the system and how I could make changes, but it was surely rewarding to understand how to arrange things without contacting support

Cons

I think I am not a fan of the phone app however as long as I use the desktop version on my phone, things are dandy

Response from Hostfully

Thanks for your thoughtful review, Huyen ! We're thrilled to hear that you appreciate the personal customization in Hostfully. It's fantastic that you took the time to understand the system, and we're glad it has been rewarding for you.

Your feedback on the phone app is noted, and we'll continue to enhance the mobile experience. We appreciate your trust in Hostfully and are here to support your property management journey. Thanks for choosing us!

Dhruv
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Avoid at all costs !

Reviewed on 2024-02-28

Terrible, I had really bad customer support who just fob you off and never answer you and just say...

Terrible, I had really bad customer support who just fob you off and never answer you and just say management are looking into it. Will never get your money back so raise a chargeback with your bank before it’s too late.

Pros

User interface was good but the bad outweighs the good.

Cons

Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted [sensitive content hidden] who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs.

Response from Hostfully

Hello,

We're very sorry to hear you had such a negative experience with the platform and our support. Please know we take feedback like this very seriously and it will be looked into directly by our team. Feedback like yours helps us improve for the future to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at [email protected] or chat with us on help.hostfully.com.

Sam
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Satisfied with the employees like Tracy

Reviewed on 2024-10-19

Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with...

Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with the platform.

Pros

The easy in connection to my website. Also, the wigits to schedule bookings are make easy to copy and paste.

Cons

Have to have all items completed before you go live.

Melisa
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Sweet Spot Rentals loves Hostfully

Reviewed on 2023-11-01

Pros

We love the people at Hostfully. They are always willing to listen to the needs you have and come up with a great implementation and time line for it. Always willing to grow with you.

Cons

There isn't much because if we have an issue or something we would like for them to add they have been great about helping us with it.

Response from Hostfully

Thank you so much for your kind review and your appreciation of our team, Melisa. We're delighted to hear that you find our approach attentive and accommodating to your needs. We're always committed to evolving and growing alongside our clients. Your feedback about our ability to address any issues and your feature requests is much appreciated.

We're thrilled you chose Hostfully Property Management, and we look forward to our continued partnership.

phoebe
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily.

Reviewed on 2023-11-02

Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache...

Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes.

Pros

Its cheap and does everything other PMS things do.

Cons

SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it.

Alternatives Considered

Guesty

Reasons for Switching to Hostfully Property Management Platform

Price. its cheap. The support team is great.

Response from Hostfully

We appreciate your honesty, Phoebe.
Sorry to hear about the frustration with the load times, We're actively working on improving the speed and performance to enhance your experience. Your feedback is crucial, and we're committed to making Hostfully more efficient for you. Thanks for sticking with us and for sharing your thoughts.

Claudia
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Generally satisfied

Reviewed on 2023-08-29

Pros

- I find extremely easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels. I have a good overview of ALL the fields and I can bulk edit certain infos. I have to say that this ability has greatly improved the quality of our listing and that is the most important. - I am generally happy with the enhanced reporting tool, although it needs some improvement.- I really appreciate the support team! Available at my fingertips via chat 24h/24h, they are friendly and helpful.- The pipeline allows me to check that all coming arrivals are processed (payment, contract, etc).

Cons

- Slow to load, a bit time consuming to navigate through the platform.- I find the owner reports tools are not robust enough or easy to implement. I feel like there's no permanent accounting, but airy reports. - We have to delete it completely if we don't want to pay for a property that is no longer for rent (or paused), therefore losing all the booking datas – and all datas. We cannot archive it.- Some bugs with the unified inbox tool- Not so easy to edit our customers list

Alternatives Considered

Hostaway, Smoobu, Hostify, Avantio, 365villas, Guesty and Lodgify

Reasons for Switching to Hostfully Property Management Platform

The number of channels and the price/quality ratio.

Response from Hostfully

Thanks for sharing your comprehensive review, Claudia!
It's great to hear that you find ease in managing property details across channels and value the support team.

We are delighted to know that you find easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels, and to know that the Bulk edit has greatly improved the quality of our listing. Also we appreciate you enjoy our enhanced reporting tool, although it needs some improvement.

We're actively working on improving platform speed and addressing the reported issues. Your insights on owner reports, data deletion, and customer list editing are noted, and we're continuously striving to enhance these aspects.

Your feedback is instrumental in our ongoing efforts to provide a better experience. Thanks for choosing Hostfully!

Janice
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Positive review

Reviewed on 2023-10-29

Positive overall experience with Hostfully except the guide book.

Positive overall experience with Hostfully except the guide book.

Pros

Help with on boarding was import for me and much appreciated.

Cons

Calendar is easy to see all properties and pricing functions with ease.

Response from Hostfully

Thank you for your positive review of Hostfully, Janice. We're glad you found our onboarding support helpful and It's great that you find our calendar and pricing functions easy to use for property management.

Thank you for choosing Hostfully.

Sarah
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great options

Reviewed on 2023-10-27

loved it. Actually Staci was my onboarding agent at first and pablo took over. he went over and...

loved it. Actually Staci was my onboarding agent at first and pablo took over. he went over and beyond.

Pros

Visually appealing
easy to navigate
Onboarding was amazing! thank you
great customer service

Cons

Email templates took me the longest - woudl love to see more of a professional look

some of the automatic templates that I don't use often go out and look way different than my emails - so more development there. A lot of cut and pasting.

Response from Hostfully

Thank you for taking the time to share your experience with us, Sarah! We're thrilled to hear that you find our platform visually appealing and easy to navigate and that you find our Customer service great!

Your feedback on email templates is valuable, and we'll work on enhancing their professional look and usability.

We're also delighted to hear that your onboarding experience with Staci and Pablo was exceptional.

Thank you for your review and for choosing us!

Sandeep
Sandeep
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Not what it used to be

Reviewed on 2023-02-20

We have been using Hostfully for a over a year. Overnight they changed the calender view and now it...

We have been using Hostfully for a over a year. Overnight they changed the calender view and now it is very difficult to navigate and see dates. If you have more than 25 properties then you will definitely be lost, the mobile browser does not even load more than 25 properties. Have raised this issue and talked to management on a video call and they accepted the problems and said they will do something about it, now they just ignore all emails.Don't take the annual plan, there are too many issues and nobody there to listen, and if you ask for your money back you will only get silence. Here are some more issues:- Direct booking confirmation number are very long over 20 characters which makes no sense.- Booking.com API is outdated, new amenities on extranet will not be sycned. Have complained about this but nothing being done.- App is very limited - Customer support says 24/7, but they can take upto 3 hours to reply also.- The product is getting worse and they are increasing prices.- Most of the times when you have an issue you will be given an article to solve the problem, they will not do anything for you, same with setup.- If you have an issue and the rep does not have the solution, the simple solution they have is to say that "higher tier are working on it" no matter how many times you follow up that is the response and their way out of not doing anything.- If you use VRBO then you must use USD currency for all your properties.

Pros

Fast to set up if you have previous experience and user friendly

Cons

Buggy calender, no proper reservation numbers, poor customer support

Alternatives Considered

Avantio and Guesty

Reasons for Choosing Hostfully Property Management Platform

More rooted towards hotel rather than vacation homes.

Switched From

Aiosell

Reasons for Switching to Hostfully Property Management Platform

Features and old calendar view

Response from Hostfully

Thank you for sharing your experience with Hostfully, Sandeep. We're sorry to hear about the issues you've encountered and we appreciate your feedback as it helps us to improve our services. We apologize for any inconvenience caused and we're committed to addressing your concerns. If you have any further feedback or suggestions, please don't hesitate to reach out to us so we can assist you further. Thank you for choosing Hostfully.

LeAnne
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Finally settling in...

Reviewed on 2023-08-22

Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to...

Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to 30 homes next year. We are settling into how it works and learning what other integrations we need to compensate for its faults. The cost is low, so we can use other integrations to help.

Pros

We have adjusted to the workarounds in the system and are enjoying using the platform. I like that they consistently upgrade and develop new integrations and business relationships to help our business grow. The support team is very helpful and always quickly responds to our questions. Their support site is good - I can generally find the answers to my questions in their help materials.

Cons

I think the guest communication process is clunky and not aesthetically pleasing. We wish there were a better Owner Portal where we would store home details. Would love to be able to white label a nice website and not have to build a whole separate site.

Alternatives Considered

OwnerRez, Guesty Lite and Lodgify

Reasons for Switching to Hostfully Property Management Platform

It seemed the best choice at the time. We have looked at other systems since joining Hostfully and have not found a better choice for the price.

Response from Hostfully

Thank you for your detailed review, LeAnne!
We're thrilled to hear that you're settling in and enjoying the platform and that you find our customer service helpful and quick! Also we are delighted to hear you use our articles and support center!

Your feedback on guest communication and the Owner Portal is valuable. We appreciate your positive remarks about our continuous integrations and features upgrades.

We're here to support your business growth and enhance your experience with Hostfully. Thanks for choosing us!

Carly
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Vacation Rental Management Ease!

Reviewed on 2024-02-06

Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look...

Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly.

Pros

I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time!

Cons

There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end.

Sarah
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Hostfully PMS review for medium sized business

Reviewed on 2024-02-08

Pros

Mostly one-stop-shop platform
Integrations and hoping more to come
Ease of use, quick to learn & onboarding

Cons

Financials & statements
Stakeholder reporting is clumsy
More APIs with other OTAs
Analytics can be hit & miss, not easy to extract/report, no filtering
Integrations with other apps like calendrly, active campaign, acuity etc.

Response from Hostfully

Hello Sarah,

Thank you for your detailed review! We're glad to hear that you find Hostfully a mostly one-stop-shop platform with ease of use, quick learning, and onboarding.

We appreciate your constructive feedback on financials and statements, stakeholder reporting, the need for more APIs with other OTAs, and improvements in analytics and integrations with other apps like Calendly, Active Campaign, and Acuity. Your insights are valuable as we continue to enhance our platform.

Thank you for choosing Hostfully and sharing your experience!

Maria
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good Property software

Reviewed on 2024-07-12

i like it! i have been about 4 years using the service

i like it! i have been about 4 years using the service

Pros

Very useful tool specially customer communication

Cons

Calendar is not versatile, the only reservations that can be moved from property from property are the ones made by BRVO

Renee
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Almost perfect

Reviewed on 2023-10-28

Pros

I like how I can organize my listings and maintain my bookings in an easy to view dashboard. Plus, I like all the channel managers and options for that.

Cons

The site loads very slowly, and there are a lot of glitches that need to be repaired. Plus. Customer service is slow to respond.

Alternatives Considered

Guesty Lite

Response from Hostfully

Thank you for sharing your feedback, Renee. We're pleased to hear that you appreciate the ease of organizing listings and managing bookings on our platform, as well as our channel management options.

We understand your concerns about the site's slow loading, glitches, and the response time of our customer service. Your feedback is invaluable in helping us improve and provide a more seamless experience.

Thank you for choosing Hostfully, and we look forward to making your experience even better.

Michael
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2024-02-16

Pros

The software is easy to use and easy intuitive. Great integrations

Cons

Support can be a little slow and the reporting could be better.

Response from Hostfully

Hello Michael,

Thank you for your review! We're glad to hear that you find Hostfully easy to use and intuitive, with great integrations.

We appreciate your feedback regarding the speed of support and the reporting features. We're continuously working on improving these aspects to better serve you.

Thank you for sharing your experience with Hostfully!

Lincoln
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A Helpful, Inclusive Tool

Reviewed on 2023-11-07

The best thing about Hostfully is how helpful and responsive the Customer Service is. Anytime I...

The best thing about Hostfully is how helpful and responsive the Customer Service is. Anytime I have a question, I know I can reach out for help and find incredibly helpful responses that will not only help me with the immediate issue but will also help me learn what to do in the future.

Pros

Hostfully allows both myself and the other members of the team to see a full picture of each of our properties — the calendar, booked visits, requested bookings, messages, and so much more.

Cons

There are some things that are not as intuitive as they could be. Sometimes it is not clear where information is being pulled from, or there are multiple spots to enter the same information. When that information is updated, it can be hard to remember every spot that has the same information.

Response from Hostfully

Thanks for your positive review, Lincoln! We're delighted to hear that Hostfully provides a helpful, inclusive view of your properties for you and your team.
We appreciate your feedback on intuitiveness and information consistency; we're actively working on enhancements to make the platform even more user-friendly.
Your insights are valuable, and we're committed to continual improvement. Thanks for choosing Hostfully!

Ray
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Reasonably priced well selected Options for property management.

Reviewed on 2023-10-27

Over all I am Happier with it every day, and am completely satisfied with it.

Over all I am Happier with it every day, and am completely satisfied with it.

Pros

Direct booking site, channel management and integration tools.

Cons

Reports have a great end result but getting them to that point is challenging until you really understand them.

Response from Hostfully

Thank you for your lovely review, Ray! We're delighted to hear that you find our property management platform reasonably priced with valuable features. Your feedback about the reports is noted, and we're continuously working to improve user-friendliness.

We are glad you are happy with our system and thank you for choosing Hostfully!

Dana
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

This Product Works!

Reviewed on 2023-10-27

We started with it when we began utilizing several vacation rentals at once and it's been an...

We started with it when we began utilizing several vacation rentals at once and it's been an incredible help!

Pros

Hostfully keeps us up to date on our rentals, including last minute bookings. It integrates well with Airbnb and Booking.com. We love the program!

Cons

It's difficult to get someone to help right away, takes time to get a person set up to help.

Response from Hostfully

Thank you for your positive review of Hostfully, Dana. We're thrilled to hear that our product is working well for you and keeping you up to date on your rentals, including last-minute bookings. We're also delighted to know that you find it integrates seamlessly with Airbnb and Booking.com.

We appreciate your feedback regarding the setup process and the time it takes to get assistance. Your input is valuable, and we're continuously working to improve our support and make it more accessible.

We're glad to have been a part of your journey in managing multiple vacation rentals and that we've been of incredible help to you.

Thank you for choosing Hostfully, and we look forward to continuing to serve you.

Haley
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Difficult to learn but worth it

Reviewed on 2024-02-12

Pros

Hostfully is a great property management solution for short-term stays. We are not in a high end market. Hostfully is a cost-effective solution that provides everything we could ever want/need to manage our portfolio of properties.

Cons

Hostfully can be difficult to learn, set-up, and deploy. However the customer service team is too notch.

Michael
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Very Satisfied Overall

Reviewed on 2024-02-21

Pros

Amount of Integrations and Level of Customer Support

Cons

Time/Difficulty In Setting Up Owner Reports

Response from Hostfully

Hello Michael,

It's great to hear that the software and support have been helpful for you. Along with that, we're sorry to hear you're having issues with owner reports. Feedback like yours helps us improve to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at [email protected] or chat with us on help.hostfully.com.

Ettah
Overall rating
  • Industry: Executive Office
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best app for property management

Reviewed on 2024-10-09

I learnt how to use it in one day and the steps are really easy

I learnt how to use it in one day and the steps are really easy

Pros

its easy to use and help is always there

Cons

when some pages disappear, but overall great expereince

Hanni
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing PMS

Reviewed on 2024-01-30

Pros

Is the most completed PMS in the market, with the best integrations.

Cons

Everything is great so far (2+ years of using it)

Junie
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Feedback on synching issue with Booking.com and working with the customer success team

Reviewed on 2023-11-02

We've been having issues with our listing names showing wrong names and this issue is still on...

We've been having issues with our listing names showing wrong names and this issue is still on going.

Pros

The available and responsive chat support.

Cons

Their sync to Booking.com has a lot of flaws unlike the other OTA's and we've been working with their success team for more than 2 months already just to find a resolution.

Response from Hostfully

Thanks for sharing your experience, Junie.

We appreciate hearing you enjoy our chat support, and we're actively working on improving the sync process with Booking.com.

We are glad Success team helped you to solve the issue, Thanks for your understanding and for choosing us!

Brooke
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Worst platform anf customer service

Reviewed on 2023-08-25

HORRIBLE. I don't know how any business functions on this platform.

HORRIBLE. I don't know how any business functions on this platform.

Pros

The platform is difficult to use and customer service is non existent. Can connect to booking channels and cant get help from customer service.

Cons

The app has very limited functionality and their platform is not mobile friendly making you a slave to your computer. Major difficulty connecting to channel partners... booking.com, VRBO, cahrge automation. Ive been trying for months to get connected. Customer service is only via chat bots. Takes hours for a real person to respond and days-weeks to get anything fixed. In the process of switching platforms now.

Response from Hostfully

We are sorry to hear about your experience, Brooke. We apologize for the difficulties you've faced with the platform and customer service. Your feedback is valuable, and we understand the frustration. We're actively working to improve our services, but we understand your decision to explore other platforms.
Please note we have a Mobile App so you can be able to use the system in your phone!

Thank you for sharing your concerns!