Hostfully Property Management Platform Reviews

customer service and help articles. triggers and templates with sms featurecleaning jobs, owner blocks

increasing costssome integrated tools do not provide the same level of customer support that hostfully does. Owner blocks could be included in repots along with "costs" in spreadsheet, Owner block trigger a cleaning job

Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate.

The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services

Hostfully is a robust vacation rental management platform that offers a range of features and tools to make managing vacation rentals easy and efficient. Hostfully's integration with popular listing platforms like Airbnb and HomeAway makes it easy to manage all of your rental properties in one place. At the same time, its reporting and analytics tools provide insights into occupancy rates, revenue, and other key performance metrics.I genuinely appreciate the platform's user-friendly interface and responsive customer support, as well as the platform's ability to automate many of the tedious tasks associated with vacation rental management. Their chat function has live people on the other end, and the response time is usually minutes (not hours or days)!Overall, if you're a vacation rental owner or property manager looking for an all-in-one solution to streamline your operations and improve the guest experience, Hostfully is definitely worth considering.

I waited too long to implement a channel manager. I had 12-15 properties at the time. The more properties you have, the longer the implementation takes. For anyone planning to manage more than five units, do yourself a favor and take the plunge early.

The price is unbeatable and the features are everything needed for a small company to be run like a large one.

It can take some time for training to learn all the bells and whistles but growing with the company we have seen many updates and we look forward to continuing to see the program get better.

It cover all of the necessary features that you need to manage properties

It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive.

I like the cost vs what you receive. Although the features could all use tweaking, and the interface is a littl

Alot of glitches and features that need to be improved. Most of all, would like the team to work on the LAGGINESS of the page.

it is a great product that allows for the users to get exactly what they are looking for.

the price is high and there are other products that are lower priced but just as good.

Hostfully does have some good features..

Hostfully is missing a KEY FEATURE that is pivotal to operating a short-term rental business in an efficient manner! The missing feature is their integration with VRBO. While Hostfully allows you to set up "automated messages" to guests who book through Airbnb, they lack the integration to do the same on VRBO.
This is something that they won't tell you during the training sessions, so please take this as your warning!!
After I signed up for Hostfully, I learned about this lack of integration and immediately canceled and am now using Guesty which not only has integration to message your guests automatically from their platform, but they also have many many more features as well!
If you're serious about growing your short-term rental business, I highly recommend using software that can support you (not Hostfully)!

Hostfully is great for a centralized calendar across multiple channels (ie VRBO, AirBnB, etc). We use many of third-party integrations such as Stripe and Turno for payment processing and cleaning management.

The mobile app leaves a little be to be desired, but is functional.

The ability to integrate seamlessly with the most popular booking platforms. Its bulk edit feature is a tremendous time saver.

I do wish that Hostfully will introduce a multi currency function for converting payments.

I have been really impressed by the functionality of the Orbirental Property Management Software. I started a full-service vacation rental business in Coachella Valley, CA approximately 1 year ago, and we have been growing quickly with large 5+ bedroom properties will hotel style amenities all in the Indio/La Quinta area. Orbirental has full integrations with the booking platforms, including Airbnb, Homeaway/VRBO, TripAdvisor and Booking.com, which has allowed us to expand our reach to the worldwide traveller market. Orbirental also provides great integrations with the newest and greatest technology partners so we can utilize the benefits of dynamic pricing, guest books, channel managers, keyless locks, email marketing software, along with many more tech companies that are emerging every day in this dynamic and fluid industry.

Orbirental has an innovate and easy to use interface for managers, staff and guest inquiries. The lead management pipeline is what Orbirental has mastered at the core of its PMS, but there are so many useful integrations that make Orbirental a truly one-stop shop for any size management company that wants to stay at the leading trend of technology and run their business efficiently and effectively.

I highly recommend Orbirental for the modern vacation rental property management company!

Orbirental does not provide a website builder but can help vacation rental management companies build a customer and highly optimized website instead, using their API for data synchronization and payment processing.

The integrations with our tech stack is seamless and easy.

Photo ordering and management needs improvement

The price is very competitive.Customer service is dedicated, although sometimes slow to respond.

Lack of features that ease work, and lack of multi language among other things. There needs to be a feature to be able to edit multiple listings at once.

I am going from two properties to 5, and from Airbnb only to advertising on multiple channels, therefore I need a software solution. I don't want to start on one platform only to have to redo everything later, so I've spent a lot of time researching. I really like Orbirental for three major reasons:
1) Open platform that allows "bolt-on" integration from other solution providers. Unlike other software providers, Orbirental gives you options. Want a channel manager? There's 4 to choose from. Insurance solution? They're working on integrating with 4 companies. Payments? There's 4 solutions for that. Cleaning? 2-3 different partners. I like the choices so that I can do my own research and decide what's best for my way of doing business and for my budget.
2) Cust support answered all my questions patiently. I had a lot of questions. Like a LOT. It's impressive because I'm a small fish on the scale of clients/revenue.
3) Willingness to take requests and work on solutions that aren't yet available in the core software currently

Some things are in the works (app, ResortLock integration, insurance integration, but they're all on the near horizon (end of the year/Q1 of 2018). I can wait. I just want to make sure I'm on the best platform that adapts with the times, and from my research there's many software solutions that do vacation rental management well, but I think Orbirental is the most adaptible/growth-centric, and that will be valuable to have as new features and more efficient methods of automation are created in the future.

It is easy to understand it from the beginning and the customer service is super top for any question and they explain all very well.

They have incredible support and they are open to improving the system or giving us recommendations on what is best for the system according of our needs.