Brilliant blend of analytics and insights with action for customer retention and growth
Smart Karrot platform is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience.
These can be easily be customized as well. In addition, the product also has built in survey tools!
The implementation is not a cut and paste script but more elaborate SDK based deep integration. While that can take several weeks the insights are much more richer.
Great combination of analytics and automated actions on one platform.
Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as required has helped both our Customer Success and Product development teams about the feature usage based on relevant levels of engagement.
The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.
The complexity of the platform does require our team to spend time to start using the platform effectively. However, the onboarding team ensures they are with us every step of the way to make this experience great.
Easy to integrate and easy to use
The dashboards with ability to drill down and information about each app usage helps various teams within the organization work in sync rather than independently trying different things.
Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.
The performance of the admin portal can be made better
SmartKarrot - A users perspective
Insights that help the product team
We are able to improve our product since we have an understanding of what our customers’ want and that
in turn increases the adoption.
The fact that we are able to monitor the usage of our product features and drill it down by each customer
at a feature level is very useful. It helps engage or support our customers’ as and when required. Through
the pulse survey we understand more about our customers’ experience and are able to plan our product
I’d love to be able to integrate many of the other tools that we use which I currently can’t. However, it’s
great that the SmartKarrot team has it in their road-map.
Great product lots of features
AS just a test user, I had multiple conversations with my sales person that was very patient and answered every questions I had!
SmartKarrot has a rich feature set and is a great tool to increase monitor traction on your product if you have an app or platform. There is rich analytics so you can truly dive in a learn more about your users behaviours.
It is a bit complex and has a bit of a learning curve!
Meaningful insights and analytics dashboard which helps us monitor our customer account health.
It is an amazing platform and has helped bring clarity through dashboards to a ton of data that we had available through multiple sources.
SmartKarrot’s onboarding team ensures a smooth integration with their platform and also provide guidance through the journey. The platform is intuitive and has very useful set of features to help our customer success team.
The platform doesn’t really have any cons in my experience. It’s a rare combination with mulitple features available under one roof and function cohesively as compared to other products which offer one or two of these features.