Runa Reviews

They are reliable and their system works at all touch points. They are supportive when we need as well.

As a smaller company, they did not have the volume that would get the best rates and marketing spend from brands.

We were able to implement Runa on our rewards SaaS platform very easily! We already had swag, and Amazon Business as reward options, but adding E-gift cards as seamlessly as we did was critical! Runa's API made this process very simple and scalable.

It would be nice to add a few more gift card options.

I love that Runa works well for remote companies like ours! It can be difficult to find gifting options available for remote companies and this one works great.

I would really like for Visa gift cards to be available for all levels of the platform and its users. This would allow us to use Runa even more for employee recognition.

Account managers seense of transparency, willingness to help and responsiveness.

Presence only in Europe and North America. APAC expansion would be great!

Great and efficient way to process vouchers for rewards Fantastic user experience navigating platformGreat choice of options of retailers within numerous territories and continuously evolving and expanding

Analytics are limited and could be improvedOptions limited to digital products

The platform was easy to integrate with and the team we have worked with have always been excellent. Our usage has grown over time and the systems has scaled well with us and remained very reliable.

Nothing that we don't like. Even the change of name was managed well.

How easy it is to use their portal and provide good customer service to our customers as a result.

customer information being missing from reporting pulled from the portal

I love how easy it is to navigate the platform, it does not take long at all to perform the actions I require

Can't think of any I have come across in the time I have been using it

We love Runa customer support - lots of attention, quick response and answering the questions when needed. Gift voucher selection is large and constantly growing, offering thousands of brands in multiple countries.

Still different currencies are handled by different bank accounts, it would be easier if Runa would offer the conversion itself.

- Bulk orders. Very quick to use the, and we use this a lot. This makes it very efficient for us to use.- The simple interface (in the dashboard.)- Very easy to make the order and pay (even though we have 3 different cards in the team).- Compared to paying out via amazon manually, saves us several minutes per day, which is great.

- Should be easier to find an old gift card sent. We work with a lot of gift cards, and sometimes need to search to see if we ever sent them out, or if they have been redeemed (if not, we need to get a gift card link. So there should be a search bar in order history.- Bug: happened twice that we accidentally paid recipients more than once, as the site crashed, and then checking orders, turned out we sent gift card links twice. - That Amazon is only available in a very select location. For some European countries it would be great if we could pay out an Amazon gift card via Runa.- That now there’s a fee for every transaction. As we process a lot, this adds up.

It is very easy to navigate, and the vast amount of different retailers that are supplied. The customer services section is easy to use and also reports. Seamless

I think the only issue that we came across was that when we are resending e-vouchers and breaking the links we had to go back to do more than one... which was time-consuming and a little confusing which one that we had already done.

The ease of use and getting gifts cards ordered is most important. I order gift cards regularly as employees have work anniversaries weekly/monthly. I am able to place orders seemlessly.

The only con I would say is you cannot setup the gift cards (in advance) to go out on a specific date. I used to us Amazon's site to order staff anniversary gift cards and was able to set them up for the entire month to go out on specific dates for each employee which was so helpful. Runa needs this feature, which would bring my rating of them from a 9 to a 10.

I joined my team 3 months ago and I'd not come across Runa before. I wish I had. In our daily operations involving multiple expert payments, Runa has significantly enhanced our ability to manage the process with greater effectiveness and efficiency. Highly recommended for anyone seeking efficient, secure, and hassle-free payment solutions.

What I think is missing is the fact that Amazon is not available in some European countries. As we mainly use Amazon, It would be beneficial if we could pay out Amazon gift cards directly through Runa.

That it is instant open value delivery to our customers, giving our customers a better experience in ordering eVouchers. It has saved us having to stock eVouchers in house.

Some of the information is missing from the admin site making it hard for us to advertise the product correctly.

I love Runa. It is easy to use and my team always requests that I use Runa instead of providing other incentives. I love that my team is excited about winning something that they can then go and pick exactly what gift card they want.

Generally when I have orders to fulfill they are low in number but the amount for each card is different. I haven't tried using the bulk upload feature yet as my orders are generally less than 10 at a time. That being said, it does take me a bit of time to submit each order individually.

From a cost perspective it's completely cost neutral. What we most value is the breadth of gift cards available, and the ability to allow the recipient to choose. One other factor is how easy the platform is to use - we have used alternatives that make the process slow, and ultimately cost us more time.

We have no negative feelings towards the platform.

Runa (WeGift) has a low barrier to entry - simply sign up, and start rewarding. At the same time, it has the capability to provide a complex rewards and recognition portal. The platform has great gifts and they can be sent to people in different countries across the world.

I can't think of anything that I disliked about Runa at this time.

It's simple to use, you only pay for what you need. No monthly subscriptions.

If you could save a template this would be good. Every week you have to type the copy and upload a company logo every time. It would be better if this just automatically pulls in from a profile setting.

Easy to use, can send directly to recipient, instant reward/appreciation. Also the option to have hard cards sent if not needed immediately.

Can't think of anything. We love the product and appreciate the instant service in most instances.

Runa is easy to use and offers a variety of retailers we can offer our customers.

Sometimes the personalisation can be quite limited and the emails sent to customers don't look great.