Aloha EPOS

4.3 (67)
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Restaurant management and EPOS solution for businesses

Overall rating

4.3 /5
(67)
Value for Money
3.8/5
Features
4.0/5
Ease of Use
4.2/5
Customer Support Software
3.7/5

88%
recommended this app
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67 Reviews

Justyna
Justyna
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Like the table layout on the screen

Reviewed on 2020-03-18

For managers great tool to keep track of all the comps voids labor and etc.

For managers great tool to keep track of all the comps voids labor and etc.

Pros

So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Cons

Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

Alternatives Considered

Microsoft Project

Reasons for Choosing Aloha EPOS

I switch the company's and the new one was using Aloha not Micros. Day and night difference .

Switched From

Microsoft Project
Elizabeth
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Decent Program

Reviewed on 2024-04-01

Pros

It is easy to learn, and teaching employees to use is a lot easier than with other similar POS systems.

Cons

Menu changes and initial setup takes forever, and updating items for daily specials and menu changes is more time consuming than with other systems.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Should Have Stayed in Hardware - Not Good Software

Reviewed on 2021-03-25

I am frustrated with this software more often that I am not. It has taken about a year for me to...

I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game.

Pros

The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great. But the software does not have much going for it.

Cons

This software looks like it was built super well for the early 10's and hasn't been updated since. When I was onboarded, I watched videos that were made in 2012 and the look/feel of the functionality hadn't changed at all. Almost 10 years after being built, it hadn't made any UX updates.
The loyalty program, though it says it has the ability to segment, does not. You must pull a report that shows every single one of your Guest Loyalty members, then in your own Excel sheet, filter by location, then filter by when they were last in the restaurant, then filter by the information you're actually looking for.
There is no easy way to pull any of this Marketing information.

Gabriel
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good and easy to use, but only when it's running smoothly

Reviewed on 2024-08-15

Pros

Easy to manage and customize and easy to teach other how to work on the POS system.

Cons

If there is any error, system will freeze frequently, and you have to reset to get it back if you want to have the system running again.

Susan
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Aloha Makes Everything Easier

Reviewed on 2023-11-25

Aloha has been overwhelmingly positive and very helpful in organizing and keeping track of...

Aloha has been overwhelmingly positive and very helpful in organizing and keeping track of everything at our restaurant.

Pros

Aloha is extremely intuitive and simple to use. It’s great for people who are new to the restaurant industry. And great for those of us who are seasoned.

Cons

I dislike that it must be run insync with Windows.

Muhamet
Muhamet
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

The Future of POS is Here

Reviewed on 2023-05-03

Easy to know the complete net of each individual at any given moment of the shift gave a bird's eye...

Easy to know the complete net of each individual at any given moment of the shift gave a bird's eye view of the dining room/area, increased sales production, supply and demand

Pros

Functionality is good, easy to rummage through, toggle and navigate made easy by touchscreen capable, orderly, tacks on prices for add ons

Cons

Color coating, less crowding, easy back office, waiters/waitresses may deceive (the system) easily if entrusted

Brian
Brian
Overall rating
  • Industry: Higher Education Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Make your F&B ePOS work for you the easy way

Reviewed on 2019-06-27

Put it this way: when I would go to interview here and there for management positions in restaurant...

Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Pros

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Cons

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Kelly
Kelly
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

The easiest Point of Sale System of them all to learn and use.

Reviewed on 2020-06-10

What is there not to like about software created for staff of all levels of experience. In previous...

What is there not to like about software created for staff of all levels of experience. In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those. Little did I know that this would be the software that made me into the confident server I am today.

Pros

The Aloha POS System was by far the easiest software I have encountered throughout my work experience in the Food & Beverage Industry. The interface of the actual system itself that I used to enter customer orders into had everything right in front of your eyes on the main page of the screen, which allowed me to enter my orders quickly and accurately. This layout also helped me manage several customers tabs at once without having to jump through several hurdles to do so. Anytime an order needed a modification last minute, I was able to get the system to help in time.

Cons

There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to.

Niklaus
Niklaus
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Leader for a reason

Reviewed on 2019-07-16

The reporting and back-end functions are easy to learn compared to other programs. Servers love how...

The reporting and back-end functions are easy to learn compared to other programs. Servers love how simple it is to use and learn. It's the fastest for ordering food I've come across.

Pros

Visually appealing and powerful. Aloha makes ordering items easy and it's also the easiest POS, I've worked with, to modify items.

Cons

The ability to transfer checks between staff could be easier. Most places don't do that often, but others do.

Kayla
Kayla
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Super easy to use

Reviewed on 2020-01-13

I really like that is basically dummy proof and so easy to use, I just wish it wasn't so slow and...

I really like that is basically dummy proof and so easy to use, I just wish it wasn't so slow and laggy.

Pros

It's EXTREMELY easy to use.
Easy to read format.
Every button or sub group tab on the screen is easily accessible

Cons

It freezes too often.
There are lags at times.
I wish the program wasn't as slow as it is.

Patrick
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Aloha

Reviewed on 2023-03-24

Always been great!

Always been great!

Pros

I’ve used it for years and have always loved how straightforward and simple this operation system has been to use.

Cons

Can’t really think of anything I dislike about aloha.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great features, Difficult Access

Reviewed on 2019-02-15

My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew...

My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.

Pros

I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired.

Cons

I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition.

William
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

A good product that did not keep up with the times

Reviewed on 2020-06-09

We us Aloha for Point of sale at a restaurant. Our biggest problem, is that we can't do basic...

We us Aloha for Point of sale at a restaurant. Our biggest problem, is that we can't do basic necessary upgrades like accept chip reader credit cards, or online ordering. Our server software is not compatible without windows 10 and windows 97 is out of date.

Pros

The front of house interface is relatively easy to use. Quick and easy to navigate. The back of the house component is moderately easy to use and change.

Cons

The problem with this platform, is that because of its design, it can not keep up with regulatory or technological advancements. It was a major outlay financially, and because ti is not flexible, it can not be brought up to date, it needs to be replaced.

Roscoe
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Good but probably outdated

Reviewed on 2018-11-14

Loved East Bay Cash Register who sold me two systems, but now that NCR manages them, it’s over. Bye

Loved East Bay Cash Register who sold me two systems, but now that NCR manages them, it’s over. Bye

Pros

Easy for waiters to use. Reports are easy to read. The hardware is fairly robust, purpose built.

Cons

Service once was wonderful, but since NCR bought them a couple of years ago it’s a cluster fuck. Initial support is routed to India where you’re on hold for 10 - 20 minutes, to talk to someone whose only solution is to reboot, which of course we’ve already done. Then they can only “escalate” which means it gets routed to another idiot in India who calls you back in a couple of days to tell you to reboot the system. Then it gets escalated again and in a week you get a call from the local office who fixes it in 5 min. And they only in the last few months have developed chip readers, which without it, requires you take a 300 question PCI compliance exam every 6 months, only to fail because you don’t have a chip reader, then you have to apply for an exemption which you always get, but still, hours of work because no chip reader. Loved my local office who sold me the machine, can’t do it again though.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Aloha Review

Reviewed on 2020-09-23

Overall, Aloha is a very good software to use and recommend it to restaurants to use for their...

Overall, Aloha is a very good software to use and recommend it to restaurants to use for their employers.

Pros

I use Aloha at the restaurant I work at; it is the computer system we use to send our orders to the kitchen. What I like most about this software is that it is very easy to use. The layout and color scheme is nice and not too outdated or overpowering.

Cons

There is one specific issue that comes to my mind from using Aloha that I liked least. When I was typing in an order one day and then sent it through to the kitchen, the kitchen was not able to receive the entire order of what I typed. It got cut off and I think that was due to typing in too much information. It may have also been because of the specific button I used. Regardless, this isn't a big issue and it's not like people are going to be typing in "novels" to send into the kitchen.

Verified Reviewer
Overall rating
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great software for restaurants!

Reviewed on 2018-10-03

Aloha is a great POS for restaurants, I think it can be used for restaurants of all sizes. We were...

Aloha is a great POS for restaurants, I think it can be used for restaurants of all sizes. We were able to manage a high volume with the software. I was really happy with it and would definitely use it again.

Pros

It was easy to use and setup all of the different variations for the restaurant food items. It was also easy to use from a management perspective, track per person average sales, etc.

Cons

Nothing comes to mind, it was a great software at the restaurant and easy to train employees on.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A little outdated, but gets the job done

Reviewed on 2019-09-23

I have used Aloha for the past 10 years. Although the software serves it purpose well, I do feel...

I have used Aloha for the past 10 years. Although the software serves it purpose well, I do feel like newer technology is coming out that has already surpassed Aloha.

Pros

The software is easy to learn and the interface is simple and straightforward.

Cons

The system seemed to need rebooting quite often in the middle of a shift which would be frustrating for our restaurants team members who needed to ring up items on the Aloha terminal.

Alexandra
Alexandra
Overall rating
  • Industry: Restaurants
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Hello Aloha!!

Reviewed on 2019-05-01

Pros

If you are in the resturant industry you need to use Aloha for your POS. It is easy to use, gives you the lay out of the resturant and is easy to add items or change information in the system. It does a great job keeping track of orders and tables.

Cons

It has shutdown before and caused panic, but if it's not as easy fix, someone is always out to fix the system super quick!

Jennifer
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Aloha for a restaurant

Reviewed on 2022-09-24

Pros

It was very simple to understand and learn

Cons

When clocked in under bartender you have to use that specific pos to close out, and if that specific pos is down you can't do anything until fixed

Leigh
Leigh
Overall rating
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 1.0 /10

A-NO-ha

Reviewed on 2018-10-26

You can not solve any problems with Aloha, you can only create them.

You can not solve any problems with Aloha, you can only create them.

Pros

Aloha is dated so it makes it easier for senior citizens to use.

Cons

Everything. Aloha has next to no functions that a current POS system in the food service industry should have. It really is a waste of time trying to use it and I would tell anyone considering using it in their restaurant that they are making a MASSIVE mistake.

Eric
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Aloha is the best POS system we have used to operate our restaurant

Reviewed on 2018-12-12

We have used 3 different POS systems and overall found Aloha to be the most compatible for our...

We have used 3 different POS systems and overall found Aloha to be the most compatible for our restaurant.

Pros

This is the most user-friendly POS we have used in the restaurant
The back office is very easy to use for reports, inventory control and POS terminal maintenance
Aloha also has a direct affect on our customers. Our staff finds it easy to use and they spend less time learning and more time providing the best customer service experience.

Cons

This was the most expensive POS we have purchased at our restaurant.
If our POS terminals go down it tends to take some time for replacement

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great Price for a Restaurant starting out

Reviewed on 2018-10-09

I'd recommend it for a restaurant or bar.

I'd recommend it for a restaurant or bar.

Pros

This is an easy to use and update POS for any restaurant. I have used it in the past and it is easy to separate checks, open tabs, and run reports. Everything is simple and straightforward.

Cons

Some items are a bit out of date and I hope they fix that in newer updates to the system.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good Restaurant POS

Reviewed on 2019-03-05

Pros

Has the features you need, good organization and UI.

Cons

It can take a bit of time to learn your way around it, but that's the case with any new POS.

DON
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

CHG Review

Reviewed on 2021-07-29

Overall experience has been good with the exception of integrations. Hopefully this will improve.

Overall experience has been good with the exception of integrations. Hopefully this will improve.

Pros

Aloha menu management is easy for our operations team to make menu changes.

Cons

Integrations with other 3rd party products are sometimes difficult and pricey.

Justin
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Used to be a great product

Reviewed on 2019-12-04

Years ago it was great software with great support. It hasn't kept up and upgrades are ridiculously...

Years ago it was great software with great support. It hasn't kept up and upgrades are ridiculously expensive. I can't imagine seeing it at any new locations.

Pros

There are more features available on Aloha than in most POS systems. You just have to figure out how to use them (and support doesn't even know most of them!)

Cons

Aloha used to be the best option in POS. Unfortunately, support has plummeted, and any features that are included in newer platforms are either unavailable or expensive monthly payments to acquire.