Smoobu Reviews

Smoobu was the first channel manager e used when we started as i wanted something that could manage the OTA's from one place and Smoobu does this. I also love the fact it integrates with our dynamic pricing tool, pricelabs. These tools are essential as an owner especially if you still work full time.

Id love to see a full pricing api with VRBO and the minute i have to pay for two api links. When booking using the booking tool, it would be great if the customer email could pass through to Stripe so the receipt is emailed at the point of booking. This is manual at the moment. If we could have a search availability tool that can be added as aa widget to a website, that would be helpful. At the minute it is only available on the booking widget but a smaller version where you can check your dates would be good.

I've been using Smoobu for over 2 years now, and I've got to say, their customer service is top-notch. Talking to real people instead of bots is a nice touch. They're quick to respond and always helpful.The host solution is a game changer, making it so much easier to manage my property across multiple sites. It saves me from double bookings and lets me adjust rates and availability all at once. Plus, the automated messages and website creation are a big help.I really like the financial stats feature, it gives me a quick look at my earnings across different platforms. The dashboard's cool too.

It'd be great if the financial stats could factor in the commissions from the different platforms. I know it's a big ask, given the different commission rates, but it would be a helpful addition. I would also have an ability to block individual apartments leaving the entire property open for bookings by groups.

The guest app was a nice feature. This product was less expensive than others

The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund.

This channel manager has really increased our team efficiency while managing ~40 properties in India. It's very easy to use, very fast to get started... We did the trial and realised we could not live without it anymore! Customer service is also very responsive! I HIGHLY recommend this channel manager.

For over 40 listings it is difficult to search the availability as we need to scroll up or down. If there is search option for dates it would make it easier.

Very good reporting and easy to connect channels.

Guest App did not develop, no team management.

Best software I have used so far for Vacation Rentals. Very user friendly. Easy to set up. Well thought infrastructure.

Everything works perfect, so nothing that we don't like.

More than 3 years ago, when I was looking for a simple but well thought through Chanel Manager, I came across Smoobu. Implementation was quite easy even for me as an inexperienced user of Chanel manager. In the last 3 years Smoobu has developed enormously and still offers me everything I need to successfully market my almost 20 accommodations.

The support is always fast and efficient and suggestions are taken seriously!

I'm sure I'll be happy working with Smoobu for many yearsand look forward to the next development steps.

I do not habe any complains about smoobu. For me nothing is missing

It does a lot of things for me: it synchronizes the bookings on all the portals and updates the prices on some of them, it manages the communication with the customers, it gave me the possibility to create a website in an intuitive way and at sustainable costs and much more .. ..

I would say that I like everything, the graphical interface is intuitive and clean and I really appreciate their philosophy of trying to improve, always having a friendly customer relationship.

The calendar function is so useful during busy times and the automatic messages make life super easy once set up.

The only thing i would change is being able to view past bookings in the calendar view rather than having to select 'month view' wnen using the app on my phone

As a single user, I need a simple application that will manage all of my channels. With smoobu, I can do this on the PC, on the tablet and even on the go with my smartphone. Fast communication with the guests on all my channels, creating and sending invoices that was a horror without smoobu.
The new design is very good. Everyone I show this to is delighted.

There is nothing wrong with the software. I want to make my own decisions at certain points and that works well. There could be more experiences in the guest app, but that's not a software problem.

I have been looking at different alternatives for quite some time. I had heard about a supposedly awesome dashboard that Smoobu had to . Turns out is was true. Also super reliable Channel Manager. They focus on the right things and make it super easy to use. Customer service was actually more knowledgeable about portals that the portals themselves.....

Would be nice to see some more external integrations. But they said there was more coming up

Very easy to use, good design, excellent customer service

Needs a few additional features (an app for owners for example)

This is an excellent Channel Manager. My guests at Villa Hygge in Ciovo Croatia love the personalised web sites where I can provide in greatest detail all the information required that a guest might be looking for, such as places to to eat, shop, attractions, beaches, activities, etc, etc. Also the integration with the main booking platforms works seamlessly. I can highly recommend Smoobu to anyone looking for trouble-free booking management.

It is a bit costly, but the benefits may weigh in favourably.

-Website
-Booking engine
-Ease of use / configure
-Price
-support team interaction

-Not all portals have API integration but this is a limitation from the portal side and not Smoobu as I understand they are working to get it.

Les Camelias is a small B&B business. Prior to using Smoobu it took a lot of time to manage our availability across different booking sites. Since using Smoobu our work load has reduced considerably. It is so easy to install and implement.

At present we have not encountered any issues with Smoobu.

I found it easy to use and accessible from my phone

Not being able to block all rooms at once but time consuming going through each one separately