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170 Reviews
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Self Catering Owner of One Property
Reviewed on 2021-06-10
Love the automation as we still work full time so need the admin to be as automated as possible.
Love the automation as we still work full time so need the admin to be as automated as possible.
Pros
Smoobu was the first channel manager e used when we started as i wanted something that could manage the OTA's from one place and Smoobu does this. I also love the fact it integrates with our dynamic pricing tool, pricelabs. These tools are essential as an owner especially if you still work full time.
Cons
Id love to see a full pricing api with VRBO and the minute i have to pay for two api links. When booking using the booking tool, it would be great if the customer email could pass through to Stripe so the receipt is emailed at the point of booking. This is manual at the moment. If we could have a search availability tool that can be added as aa widget to a website, that would be helpful. At the minute it is only available on the booking widget but a smaller version where you can check your dates would be good.
Alternatives Considered
TokeetReasons for Switching to Smoobu
the booking tool for our wordpress website.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
strongly recommended for professional hosts
Reviewed on 2023-05-15
Pros
I've been using Smoobu for over 2 years now, and I've got to say, their customer service is top-notch. Talking to real people instead of bots is a nice touch. They're quick to respond and always helpful.The host solution is a game changer, making it so much easier to manage my property across multiple sites. It saves me from double bookings and lets me adjust rates and availability all at once. Plus, the automated messages and website creation are a big help.I really like the financial stats feature, it gives me a quick look at my earnings across different platforms. The dashboard's cool too.
Cons
It'd be great if the financial stats could factor in the commissions from the different platforms. I know it's a big ask, given the different commission rates, but it would be a helpful addition. I would also have an ability to block individual apartments leaving the entire property open for bookings by groups.
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
This product is geared towards Europeans
Reviewed on 2021-04-16
I have had a terrible experience with Smoobu and do not recommend this product to anyone
I have had a terrible experience with Smoobu and do not recommend this product to anyone
Pros
The guest app was a nice feature. This product was less expensive than others
Cons
The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund.
Response from Smoobu
Hi heidi,
thanks for your feedback. Let me apologize for your experience. We are a Europe based company, indeed. We are still adapting some minor issues for the US market (exactly these 2), but we have +1000 happy clients in the US already.
The PayPal issue that you were having must be a setup issue, happy to get it fixed with you. The fact that you did not have any days available were because you had not yet set your prices. No prices = no availability.
Indeed we do not pro rate refunds. You had the choice to opt in for the monthly subscription, no questions asked. Plus you had a 14 day trial without any obligations whatsoever.
Happy to hear your thoughts.
Best regards
Philipp
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Minimal user IT knowledge needed; Regular Improvements and New Feature; Top After-Sales Support
Reviewed on 2020-01-31
We have absolute confidence in the Smoobu software after over 2 years of using it. In an increasing...
We have absolute confidence in the Smoobu software after over 2 years of using it. In an increasingly automated world, the Smoobu after sales staff have a human touch and an UNDERSTANDING of our business that is invaluable, which indicates that they are well-trained/experienced. Any problems can be solved swiftly without long tedious (and repeated) explanations. We have found EXACTLY the product and back-up we need, starting from scratch in 2017 and cruising at our optimum turnover in 2020, which would have been impossible with the Smoobu software package.
Pros
As a single property tourism letting company, we need a one-stop solution for our market visibility, communications, calendar and price management (linked to the WHOLE market) and and a 100% reliable point-of-sale interface with our payment provider platform. The SMOOBU property rental management software package gives us all the above and several other options that we don't use. Very good value for money when one considers its vital role. It's an EXCELLENT tool.
Cons
We offer our website in 3 languages BUT Smoobu does not, as yet, permit us to set up a photo-based template into which we can add our images THEN copy that template and insert the different languages. The work-time needed to set up the sites is therefore tripled as each language site needs to be started from a set of blank pages.... The Smoobu team is so pro-active that this option will no doubt come soon.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use & Highly recommended
Reviewed on 2020-08-31
Pros
This channel manager has really increased our team efficiency while managing ~40 properties in India. It's very easy to use, very fast to get started... We did the trial and realised we could not live without it anymore! Customer service is also very responsive! I HIGHLY recommend this channel manager.
Cons
For over 40 listings it is difficult to search the availability as we need to scroll up or down. If there is search option for dates it would make it easier.
Alternatives Considered
GuestyResponse from Smoobu
Dear Criscia,
thanks very much for your review and choosing us over others. Very excited to hear that you are enjoying your experience. We are working on making the calendar easier to use also for larger accounts. In the meantime, have you discovered the calendar only view? https://login.smoobu.com/de/booking/calendar/2
Best
Philipp
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Smoobu is the best
Reviewed on 2021-09-16
Smoobu is the best software I ever had. The management are considerate enough to waive my fees...
Smoobu is the best software I ever had. The management are considerate enough to waive my fees because I forgot to temp stop the subscription due to pandemic. That the total value of money, trust and confidence to smoobu and the management.
Pros
I have tried a lot of software but I lasted for more than two years in smoobu. Easy to use software and no limitations to connect in all channels. Synching the room rates and blocking and unblocking the dates were so easy too. Management of Smoobu are easy to deal with, as well. I highly recommended smoobu software.
Cons
Change the daily rates is still manual. I would like to recommend to just a click and it will apply to the certain period.
- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Good software. It is possible to make it excellent software
Reviewed on 2020-02-05
Overall convenient and friendly software. In my opinion with some other functions like the ones I...
Overall convenient and friendly software. In my opinion with some other functions like the ones I mentioned it can turn from good software into excellent software.
It is important for me to add that there are similar software to this one at lower prices and at more expensive prices. In my country the average monthly software cost ranges around 50 euros. If you were able to connect a credit company that works with Israel and flexibility along with invoice automation, I have no doubt that I would recommend many to switch to this software.
Pros
The interface is convenient from any computer and mobile phone
Cons
1.There is no clear place to see a customer payment status.
2. In my country the software cannot connect to a credit card so I need to use more software.
3. If I want to issue a concentrated invoice at the end of a month to a supplier that sends customers to me it is problematic. That is, it is not possible to open a clean invoice and associate it with customers that I had this month.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good for starting up cheap with a helpful channel manager
Reviewed on 2022-07-22
Pros
Very good reporting and easy to connect channels.
Cons
Guest App did not develop, no team management.
Alternatives Considered
LodgifyReasons for Switching to Smoobu
Cheaper alternative.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome product.
Reviewed on 2023-02-08
Pros
Best software I have used so far for Vacation Rentals. Very user friendly. Easy to set up. Well thought infrastructure.
Cons
Everything works perfect, so nothing that we don't like.
Reasons for Switching to Smoobu
Trial periodResponse from Smoobu
We really appreciate you taking the time to leave us a review, Gian Marco! These are the things that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you had a great experience using Smoobu. Let us know if we can do anything else for you.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent customer service
Reviewed on 2023-02-03
I enjoy using Smoobu a lot, it’s very clearly laid out and easy to use. I don’t often need help as...
I enjoy using Smoobu a lot, it’s very clearly laid out and easy to use. I don’t often need help as the product itself is very intuitive, but I am also very impressed with the customer service. Every time I have contacted them, they have been helpful, communicative and proactive.
Pros
Smoobu is very intuitive and easy to use even for someone with no prior experience of tools like this. The customer service and support is also excellent.
Cons
The cost has increased significantly in 2023 although it is still competitively priced compared to similar tools.
Response from Smoobu
Thank you so much for your trust, Kathryn. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Tool, Great People Behind, Simple and efficient
Reviewed on 2019-11-22
Pros
More than 3 years ago, when I was looking for a simple but well thought through Chanel Manager, I came across Smoobu. Implementation was quite easy even for me as an inexperienced user of Chanel manager. In the last 3 years Smoobu has developed enormously and still offers me everything I need to successfully market my almost 20 accommodations.
The support is always fast and efficient and suggestions are taken seriously!
I'm sure I'll be happy working with Smoobu for many yearsand look forward to the next development steps.
Cons
I do not habe any complains about smoobu. For me nothing is missing
- Industry: Hospitality
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Smoobu is the best
Reviewed on 2020-02-16
Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables...
Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things.
Pros
Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues.
Cons
I have no complaints. My only suggestion would be to further scale the annual price to adjust for (extra) small businesses.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ticks more boxes that you need for less money!
Reviewed on 2020-04-13
We'd been comparing platforms for a few weeks and found that Smoobu was not only more cost-effective...
We'd been comparing platforms for a few weeks and found that Smoobu was not only more cost-effective but that it ticked so many more boxes than we had even envisaged. The Smoobu team are super helpful and respond very quickly to the few queries I had but really, they have explained everything exceptionally clearly that you'll rarely need to reach out! I'd highly recommend Smoobu and can't imagine moving to any other platform especially with their continuous improvements and new integrations which I think will be very useful when normality returns to our hospitality business!
Pros
Cost-effective and incredibly easy to set up all the integrations with everything explained exceptionally clearly that you'll rarely need to reach out but the team are super helpful when you do and respond very quickly! Ticked so many more boxes than we had even envisaged. The Guest App is genius and we can't wait for our guests to benefit; as well as upselling feature!
Cons
That I didn't discover it sooner. It didn't appear in my google searches but luckily discovered it via an online ad :)
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Friendliness of use and functionality
Reviewed on 2020-10-26
Smoobu is evolving and staying on top of its game. There was never an issue not solved and very...
Smoobu is evolving and staying on top of its game. There was never an issue not solved and very important Smoobu team delivered what they promised. After being with Smoobu for almost 4 years I can say I'm happy especially with their friendly contact and professional support.
Pros
User friendly
Quick synchronization
Product support
Cons
Nothing I can think of. Therw is limitations on the software that you find with all. Canner managers.
Response from Smoobu
Very happy to read that you are enjoying our system. Please feel free to let us know about the limitations. Even if these account fro all channel managers :)
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I have a new friend, it's called smoobu!
Reviewed on 2019-08-26
For me to say Smoobu means the rep. I still wonder how he can answer all the questions for...
For me to say Smoobu means the rep. I still wonder how he can answer all the questions for assistance on his own. Always relevant, decisive and friendly.
Pros
It does a lot of things for me: it synchronizes the bookings on all the portals and updates the prices on some of them, it manages the communication with the customers, it gave me the possibility to create a website in an intuitive way and at sustainable costs and much more .. ..
Cons
I would say that I like everything, the graphical interface is intuitive and clean and I really appreciate their philosophy of trying to improve, always having a friendly customer relationship.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great platform!
Reviewed on 2021-11-30
We are using Smoobu since 3 years and are very happy with the platform and the great and fast...
We are using Smoobu since 3 years and are very happy with the platform and the great and fast support. Thanks for the great work.
Pros
The calendar function is so useful during busy times and the automatic messages make life super easy once set up.
Cons
The only thing i would change is being able to view past bookings in the calendar view rather than having to select 'month view' wnen using the app on my phone
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use and extraordinary assistance
Reviewed on 2019-08-28
Managing prices and availability is very easy, even from the smartphone.
The software allows you...
Managing prices and availability is very easy, even from the smartphone.
The software allows you also to make most changes to your properties by yourself.
Messaging with guest from one place makes you save a lot of time: no need to log in and out all day.
Automatic mails do the job for you.
Pros
This is very easy to use and that makes you very efficient.
Their assistance service really makes the difference. You are never alone!
Cons
Maybe I'd like to be updated when they release new features, and to make it really complete, they need to develop the invoicing system (more like a PMS)
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
fresh and modern design, easy to use
Reviewed on 2021-03-24
I don't own a hotel. But can look just as professional as a hotel manager with a single vacation...
I don't own a hotel. But can look just as professional as a hotel manager with a single vacation rental.
Pros
As a single user, I need a simple application that will manage all of my channels. With smoobu, I can do this on the PC, on the tablet and even on the go with my smartphone. Fast communication with the guests on all my channels, creating and sending invoices that was a horror without smoobu.
The new design is very good. Everyone I show this to is delighted.
Cons
There is nothing wrong with the software. I want to make my own decisions at certain points and that works well. There could be more experiences in the guest app, but that's not a software problem.
- Industry: Commercial Real Estate Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best value for money, actually best value overall
Reviewed on 2019-05-06
Pros
I have been looking at different alternatives for quite some time. I had heard about a supposedly awesome dashboard that Smoobu had to . Turns out is was true. Also super reliable Channel Manager. They focus on the right things and make it super easy to use. Customer service was actually more knowledgeable about portals that the portals themselves.....
Cons
Would be nice to see some more external integrations. But they said there was more coming up
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product, user-friendly
Reviewed on 2020-02-04
Been with them for a long time, very satisfied and glad they're improving the product
Been with them for a long time, very satisfied and glad they're improving the product
Pros
Very easy to use, good design, excellent customer service
Cons
Needs a few additional features (an app for owners for example)
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very good channel management tool
Reviewed on 2023-05-16
Pros
This is an excellent Channel Manager. My guests at Villa Hygge in Ciovo Croatia love the personalised web sites where I can provide in greatest detail all the information required that a guest might be looking for, such as places to to eat, shop, attractions, beaches, activities, etc, etc. Also the integration with the main booking platforms works seamlessly. I can highly recommend Smoobu to anyone looking for trouble-free booking management.
Cons
It is a bit costly, but the benefits may weigh in favourably.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A must for any property manager
Reviewed on 2021-06-10
Couldn’t imagine managing my reservation without a central tool like Smoobu.
Couldn’t imagine managing my reservation without a central tool like Smoobu.
Pros
-Website
-Booking engine
-Ease of use / configure
-Price
-support team interaction
Cons
-Not all portals have API integration but this is a limitation from the portal side and not Smoobu as I understand they are working to get it.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Makes business easy
Reviewed on 2020-04-25
Pros
Les Camelias is a small B&B business. Prior to using Smoobu it took a lot of time to manage our availability across different booking sites. Since using Smoobu our work load has reduced considerably. It is so easy to install and implement.
Cons
At present we have not encountered any issues with Smoobu.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Mary Mackay
Reviewed on 2020-01-30
Good
Good
Pros
I found it easy to use and accessible from my phone
Cons
Not being able to block all rooms at once but time consuming going through each one separately
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Smoobu simplifies your life
Reviewed on 2020-02-21
During the trial period, the assistance provided me with all the information necessary to make...
During the trial period, the assistance provided me with all the information necessary to make their software immediately operational. It was a surprise to see that in a few minutes the channels were synchronized and that in these minutes the assistance was in contact with me in real time ... such a thing never happened. Since then I have become their sponsor and as soon as I can I talk to them. It was the most well-spent money on software
Pros
All! The interface is very intuitive and the features make it an indispensable tool for those of us who want to be present on multiple kennels without going crazy in synchronizing prices etc ...
The assistance is fabulous ... I think I didn't wait 10 minutes before they got their answer.
Another important thing is the continuous development of new features and services. TOP
Cons
even thinking well I can't find anything to report