Smoobu Reviews

For me who manages tourist villas in Greece is the most productive tool. Easy, fast, and economical. I recommend it.

More developments to connect all the possible online travel channels

Intuitive to setup and useApp for mobile Analytics

Too many bugsNew errors - developers make changes on running systemsDouble bookings occur - not usable as channel managerIntegration with payment service buggy, especially paypal did not work

sharing schedules with the teams and the booking site

No PMS. Technical difficulty in setting up certain data (booking engine, and connectivity with platforms)

Very good customer service. And for the most part easy to navigate.

I don't like the way the messaging works. The messages to VRBO bookings are sent via email and not entered into the VRBO app. And VRBO booking is not downloaded like Airbnb with all the details. I was disappointed with this. I think it is a bit outdated.

Easy to integrate channels, stable, good app and good value. Update all channels in 1 place.

Remembering to make changes such as blocks only in Smoobu is tough and you risk double bookings.

The team in charge of customer service is very professional and they always give a solution of any problem that you can have with the platform.

We would like more functions in the future, also more personalization

It is easy to learn and to configure, you can phone to the customer service and they answer...

The French translation is not perfect but I can use it

Easy to set up, instant syncing, create team members and check your finances.

Nothing major. Sometimes we cannot reach the customer service during day time but other than that it is really effective.

Best software I have used so far for Vacation Rentals. Very user friendly. Easy to set up. Well thought infrastructure.

Everything works perfect, so nothing that we don't like.

Smoobu is probably the Channel Manager with the best 'Features/Price' ratio.
We state that after we have done seriously evaluations for two years.
It has all functionality a small - middle accommodations managing service will be needing.
The subscription is very reasonable too.
They haven't stoped improving since I know them and they have the perfect support :)

There are some minor functionality issues with the user interface.
This does not affect the functionality, it is just that sometimes one can not but notice that some things could be a bit more 'up to date' in the user interface.

When we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick.

But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.

Extremely slow interface in 2021. If you manage more than 10 listings, please do not use this software.

We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.

The guest app was a nice feature. This product was less expensive than others

The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund.

The friendly dashboard is incredibly easy to use.

They have to upgrade more functionality like reports and finance intergrations. expenses on every listening.

More than 3 years ago, when I was looking for a simple but well thought through Chanel Manager, I came across Smoobu. Implementation was quite easy even for me as an inexperienced user of Chanel manager. In the last 3 years Smoobu has developed enormously and still offers me everything I need to successfully market my almost 20 accommodations.

The support is always fast and efficient and suggestions are taken seriously!

I'm sure I'll be happy working with Smoobu for many yearsand look forward to the next development steps.

I do not habe any complains about smoobu. For me nothing is missing

-Website
-Booking engine
-Ease of use / configure
-Price
-support team interaction

-Not all portals have API integration but this is a limitation from the portal side and not Smoobu as I understand they are working to get it.

Very clear and everything you need for renting a holiday apartment.

Visitor's tax for children cannot yet be calculated separately

I have been looking at different alternatives for quite some time. I had heard about a supposedly awesome dashboard that Smoobu had to . Turns out is was true. Also super reliable Channel Manager. They focus on the right things and make it super easy to use. Customer service was actually more knowledgeable about portals that the portals themselves.....

Would be nice to see some more external integrations. But they said there was more coming up

ease of use
Functionality
Clear
Statistics

Would like to use it as an app rather than having to log in via a search engine