TunnelBear Reviews

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469 Reviews

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Simple and great VPN
Reviewed on 2024-01-08
Pros
It is simple and gets the work done. It is intiutive and user-friendly. Easy to use and fast enough for average workload. It is reliable and I never had any failure connecting to any server.
Cons
It does not work on Netflix or other platforms. Sometimes the 500mb might not be enough for a month but for free you can not complain much :))
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Best VPN solution for beginners for basic needs
Reviewed on 2020-09-28
Although,it is not an advanced level VPN but still a better choice for most basic requirements for...
Although,it is not an advanced level VPN but still a better choice for most basic requirements for a VPN features. New users should try it's free plan of 500 Mb per month to know the performance and features then switch to a paid plan.It is not as feature rich as other available VPN software but should be enough for specific task needs that one need to do regularly like IP & traffic security. Ease of use and quick setup makes it a suitable option for start ups and individuals .
Pros
First of all it is a beginner user friendly software that is get you started as soon as few clicks away.Not much configuration and settings needed. Apps and browser extensions are available for multiple OS and devices like respectively.Free plan is available to test performance for your specific network task requirement.It protects user's privacy through its no logging policy.Security is ensured by independent yearly audit make it a credible software to use. Another good feature is P2P connection which allows for use as secure torrent network.It supports split tunneling but only on android.
Cons
Major thing is the less support for unblocking streaming services like Netflix, in all locations.Other is customer support which is limited and not always available for solving commonly faced issues. Availability is limited to a set of listed countries.It does not support split tunneling except on android.
Alternatives Considered
NordVPNReasons for Switching to TunnelBear
Becuase it was quick & easy to get started and running without much hassle. It provides less features which are not needed by average user client, but on a value for money price plans.Security and privacy policy make it an authentic VPN software for common use.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
A mediocre VPN
Reviewed on 2023-10-14
Pros
It is simple and easy to get started with. It gives you free access to many locations but has a threshold of 500 MB per month. Also, there are no annoying ads and it does not store the logs either.
Cons
I felt a hit on my internet speed and could not get streaming app running with TunnelBear.
- Industry: Design
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
A VPN experience that delights
Reviewed on 2021-05-27
- Sign Up is simple & easy
- To start, TunnelBear offers a 500MB free trial that renews every...
- Sign Up is simple & easy
- To start, TunnelBear offers a 500MB free trial that renews every month
- Subscription payment was straightforward and fast
- They offer apps across many different platforms so that I can use my account across all of my devices
- Each app is more or less the same on all devices and intuitive and user-friendly experience
- Changing VPN location is a breeze. Performance and reliability is great.
- Cancelling was easy and straightforward when I no longer needed a VPN.
- Resubscribing again when I needed was also very simple.
Overall, there were no moments of frustration or even the slightest hang-up in the entire experience. I never got unnecessary notifications, pop-ups, or emails that disrupt my focus.
Pros
The overall UX is very pleasant and there is little to no friction at any point in the customer journey.
Most importantly for me, TunnelBear focuses solely on their VPN and therefore doesn't attempt to cross-sell a suite of other products to me.
Cons
TunnelBear as of right now (5/27/21) offers servers in 38 countries. Some of the more established VPN providers offer more countries. I sometimes wish to access content from Russia that is otherwise blocked in the US however, TunnelBear does not have servers in Russia. Other providers do.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The best VPN with a bear
Reviewed on 2021-02-18
My company have bought paid subscription for another VPN client, which has really terrible support...
My company have bought paid subscription for another VPN client, which has really terrible support and doesn't do the basic thing it is supposed to change your location and IP. Since I have to do my work and the other VPN didn't work as supposed to I had to install the TunnelBear app and use the free option in order to finish my work.
Pros
This is the easiest most user friendly VPN which I have ever used. And I've used a lot. I really like that it is fool prof, works fast, you can try it for free and does what it is supposed to do.
Cons
I would've like to have the chance of choosing different servers on a specific location. Other than that there is nothing more I would add
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The most friendly VPN out there
Reviewed on 2022-02-04
Pros
Great UX and the easy of use is really impressive. When using on iPhone it's really nice they suggest you to turn on TunnelBear when you are about to connect to a very insecure network
Cons
Literally nothing. The company is always very open even about the third party security companies do about them.
Alternatives Considered
NordVPNReasons for Switching to TunnelBear
Because of the great UX and the offered you a free version- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Review for Tunnel Bear
Reviewed on 2020-07-09
I have been using Tunnel bear VPN service to browse securely over internet
I have been using Tunnel bear VPN service to browse securely over internet
Pros
A Great Virtual Private Network all over the world
Fast speed connectivity and hide the original ISP of the user
Cons
Less number of the VPN server in most of the countries
Need more server
some bugs in user interface
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 2.0 /10
Tunnel Bear: Not my first choice
Reviewed on 2021-02-20
Pros
I liked that the software was inexpensive and the graphics were pretty fun. Who doesn't like a cute bear?
Cons
Although, the set-up of the software was easy enough what I did not like was the very limited locations available to connect to. Also, at times when you were connected to one location, you would be bumped off that location and immediately taken to another location. The purpose of a VPN is to secure one location so when your IP address is pinging in different locations, that doesn't look legitimate and may raise some problems depending on what site you are currently on.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Most reliable free VPN service
Reviewed on 2024-03-10
Decent, value for money and overall delivers with little compromise
Decent, value for money and overall delivers with little compromise
Pros
Despite being free, its AI is pretty decent. The issue of getting tied to particular servers exists. But I personally feel it isn’t hindering any of my use since I don’t need to access a specific nations servers.
Cons
Sometimes it can be a bit slow in connecting, but I observed that it depends on a few aspects, including your location.
- Industry: Financial Services Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Network Security Program: TB
Reviewed on 2023-08-23
It help protect my identity online by browsing anonymously.
It help protect my identity online by browsing anonymously.
Pros
TunnelBear free version only requires MBs, which I acquire by inviting new members. It allows me to access geo-locked websites from anywhere.
Cons
TunnelBear roars like bear when connecting, but I dislike that it never notify when it disconnects unawares.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Trusted VPN for gamers
Reviewed on 2023-04-01
I have been using tunnel bear paid version for gaming for security purposes.
I have been using tunnel bear paid version for gaming for security purposes.
Pros
This supports for all platforms and all major browsers as extensions. I extremely love the cute interfaces which gives me a very pleasant feeling whenever I see them. Third parties won't be able to identify the user and their data since tunnelbear is using very strong encryption mechanism. Also there are long list of locations that I can set and connect.
Cons
This blocks some games and sometimes slow down the network speed.

- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Easiest VPN service
Reviewed on 2018-12-28
In general TunnelBear is an excellent opportunity for a fast, simple VPN service that has a very...
In general TunnelBear is an excellent opportunity for a fast, simple VPN service that has a very good free plan. Additionally, it improves the user experience with its extension for the browser.
Pros
What I like most about this service is that it is very easy to use. One click and ready to navigate. The interface is another point that I would like to highlight because other services can be very easy too but they do not have an interface as polished as TunnelBear has it. It's gamified and I like the drawing of the bear very much. For the free version you have 500mb of navigation that you can increase by an additional 1GB if you make a tweet, very good.
Cons
If we talk about cons, TunnelBear is very well done, however I would like to expand the number of servers that can be connected.

- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Stay Anonymous on The Web
Reviewed on 2020-07-21
TunnelBear is used mostly in our SEO department and are satisfied with the tool. Moreover, we were...
TunnelBear is used mostly in our SEO department and are satisfied with the tool. Moreover, we were able to extend our business in different regions.
Pros
TunnelBear gives free access to many of the country as VPN service. Although its premium version is catchy with many different choices but free version is capable of doing all the things in for our organisation's need. We also do Digital Marketing and SEO requires backlinks to be set up to get higher ranks. TunnelBear has helped get this done perfectly and even expanded our horizon to accept customers from many parts of the world.
It does not require any professional knowledge to set up. Just a click for enabling service and one more to disable.
Data is not stored and privacy is ensured.
Cons
Price range for premium version is higher than ome would expect.
There is limit to devices that it can run with same account.
Though you can access offers from different countries but you may not access it fully as sometimes there is problem loading images or text which you may not understand at all.
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best VPN ever!
Reviewed on 2022-03-20
Pros
I have tried countless VPN already, and no one can compare to TunnelBear! Sure, I only used the free trial, which is 500 mb a month, but that alone is enough for it to make an impact on me. A lot of VPN that I have tried that said are offering free service doesn't really work for me. The only one that worked is TunnelBear. The free trial is very important because it is what will make the user to decide whether to pay for the service or not. And I'm pretty sure that when the time comes, I'll gladly pay for their service! It's very easy to use, and they have a really cute layout. It's not "complicated-looking", and it worked really great as a VPN. Highly recommended!
Cons
Since I only tried using the free trial, I can say that the only con that I am seeing is the fact that you can only use 500 mb per month. That is something that of course, can be solved when you decide to pay for their service.
- Industry: Higher Education Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Secure your internet activities
Reviewed on 2019-08-31
TunnelBear helps me in maintaining my privacy over my internet activities. It is easy to use and...
TunnelBear helps me in maintaining my privacy over my internet activities. It is easy to use and cheap, making it possible for me to subscribe to its plan.
Pros
TunnelBear is very easy to use! You just need to click or tap on the server's location that you want to use and voila! You are connected to the server. It is also cheap compared to other similar services, yet offer good service to the users.
Cons
It offers a free version but with very limited data it offers, it's better to just subscribe to the basic plan. Another negative point is that sometimes, the connection becomes lagging. While it is understandable since I am using VPN service but I hope this can be addressed somewhat.

- Industry: Writing & Editing
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great for basic VPN
Reviewed on 2021-07-28
The price is right fort this VPN and I am very satisfied with Tunnelbear.
The price is right fort this VPN and I am very satisfied with Tunnelbear.
Pros
Tunnelbear does a great job of protecting privacy, and it's very affordable. For $10/month, you can protect 5 separate devices. Additionally, the cute cartoon bears make this VPN fun. It takes a scary issue -- privacy violation -- and turns it into something nonthreatening.
Cons
Some VPNs offer additional services and protections beyond the basic VPN. However, Tunnelbear is limited to VPN only. For my needs, that's perfectly fine. However, some users will want a more inclusive solution if they have more complex needs. Additionally, Tunnelbear can be slow at times depending on which server you connect to. It's mostly fine, but once in a while it crawls.

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
This is probably the cutest and most effective VPN software in the market.
Reviewed on 2018-06-04
Great and functional VPN software.
Great and functional VPN software.
Pros
First of all, this software has one of the most beautiful and easy to use interfaces I have seen, also their website graphics revolved around cute vectorized bears. It works marvelous, it is simple to use, effective, connects quickly and in addition; it is inexpensive (You can use around 500 MB for free in a monthly basis, and if you tweet about TunnelBear you can get some extra MBs, also their monthly and yearly plans are very affordable). I wholeheartedly recommend TunnelBear!
Cons
This is one of those few cases were I don't really have anything negative to say about a software. I believe TunnelBear is great.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easiest to use VPN Service with bear puns included
Reviewed on 2019-07-31
Best UI in a VPN Client, Easy to use and fast to connect, if you're an advance user some options...
Best UI in a VPN Client, Easy to use and fast to connect, if you're an advance user some options will not be available and you cannot go wrong with this one.
Pros
It was really easy to use and setup, the UI was excellent, variety of countries to use, it connected really quick, and the price is right.
Cons
Lack of advance options in comparison to PIA and that McAfee acquired them about 2 years ago, for some people that might be bad but the product itself it's been amazing and you cannot torrent with it.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good, reliable product
Reviewed on 2021-08-05
Pros
I used Tunnel Bear for several years so I could easily switch country by IP address using a VPN. I was impressed by the simplicity of it. Clean, uncluttered - very easy to install and navigate. Any time there was an issue, the customer support team was very responsive.
Cons
My only real gripe with this software, and the reason I eventually moved over to a competitor, was that they seemed unable to adequately keep up with changes. Large companies are constantly trying to thwart VPNs and stealth IP addresses and it's an ongoing game to adapt the technology. It seemed that TunnelBear wasn't fast enough in developing their product to keep ahead of the changes.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great app which is easy to use
Reviewed on 2018-01-16
I am using it on my Ipad and it gives me great freedom to watch worldwide TV, movies and listen to ...
I am using it on my Ipad and it gives me great freedom to watch worldwide TV, movies and listen to radio shows.
Pros
Easy to start up, easy to switch between different countries and the service has a great price compared with similar service.
Cons
I would like more than the twenty-five available countries were included in the list of countries which you can establish VPN to.
Response from TunnelBear
Thanks for your feedback! It's beary much appreciated.
- Industry: Gambling & Casinos
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
VPN With Some Flare
Reviewed on 2019-04-30
TunnelBear affords me a reliable, simple and inexpensive VPN solution that is easy to use and...
TunnelBear affords me a reliable, simple and inexpensive VPN solution that is easy to use and implement.
Pros
TunnelBear is a robust and comprehensive VPN service with a twist; the interface. TunnelBear's user interface, in addition to being intuitive and modern is fun, the application is a breath of fresh air in a world of applications that take themselves too seriously. TunnelBear has a rich feature set, everything you expect from a VPN is here including an option to hide the fact that you're using a VPN. TunnelBear has native applications across all the platforms you're familiar with including mobile and browser extensions. All of this while remaining rather inexpensive.
Cons
There's nothing not to like here, the service is reliable and consistent. The applications are stable and secure.

- Industry: Design
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
One of my favorite VPN's
Reviewed on 2019-04-01
Great service, great branding and trusted by pros definitely worth a try if you use public wifi....
Great service, great branding and trusted by pros definitely worth a try if you use public wifi. Oh! Plus they have an app for your phone for extra security. Try it!
Pros
The cute little bear grabbed my attention first, well it came recommended from a cybersecurity pro. Then the bear just sealed the deal. What can I say I am a sucker for good branding and theirs is pretty good.
Anyway, the real reason why I needed to find a trusty VPN is because I like to work from coffee shops and I wanted additional protection of my info! The scammers are serious out here in these streets, I simply don't have time to deal with the hacks.
So that is where TunnelBear steps in, it keeps me feeling a bit more secure for when I am out and about using public wifi.
Cons
Absolutely nothing really - sometimes it disconnects for a brief second but it's right back up. It will tell you by popping a notification across the screen.
Other than that I think the price is great and the customer service is great as well. I definitely highly recommend them for VPN.

- Industry: Chemicals
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Sweet bear makes your surfing better!
Reviewed on 2019-09-16
To be honest, in a countries like I born, which has a lot of internet bannings it is very usefull...
To be honest, in a countries like I born, which has a lot of internet bannings it is very usefull app to have free surfings on the internet. It makes your internet life faster and secure.
Pros
Before we talk about the features of the app, I would like to say it has the best user interface compared to other VPN apps on the market. That digging bear makes feel user much better while connecting to the other worlds.
Other than our sweet hero, I would very satisfied with the quickness of the app while connecting. It only takes few seconds to connect VPN's. It also provides free data for sharing a tweet for the app, which makes it very user friendly.
Cons
The app gives error and you need to restart the app if you try to change your VPN few times in a short time (like 4-5 times in a minute), altough I was a premium user. Other than this I can not really see a bad point of the app.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
TunnelBear is a Great VPN
Reviewed on 2018-10-03
Easy to use VPN for personal or business use. The mascot is awesome
Easy to use VPN for personal or business use. The mascot is awesome
Pros
Its simple easy to use and you can tunnel to a lots of different places in the world. Its great way to make sure what you are browsing on the internet isn't look into from the ISP. I've used this extensively for a year and I've enjoyed it.
Cons
The are a few things that are lacking. Some features are turned off and they won't allow you to use the VPN for other things that you can look into but other than that its great.

- Industry: Design
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Good and reliable VPN
Reviewed on 2018-12-04
I looked for VPNs for my home computer for security and was recommended Tunnelbear by a friend. I...
I looked for VPNs for my home computer for security and was recommended Tunnelbear by a friend. I liked it and used it for a while.
Pros
It's super easy to use. I care about security and go a little ham over it, and I find myself trusting Tunnelbear. There's no logging, which is always awesome and hard to find for the price. Its free plan also does the job.
Cons
It can get pretty slow at times, but for daily browsing it works. Streaming gets hard and I need to turn it off to use Netflix.