Entrata Reviews

One of the best features of Entrata is how integrated it is. This is a software that was built from the ground up as opposed to many other property management softwares which tend to be various different codebases that are interfaced together.

The visual interface was designed with the end user and leasing operations as the basis which means my staff can navigate around and get things done quickly as well as keep on top of operations that need to be completed.

Entrata Core itself is still relatively young as software development goes. Over time the company has continued to introduce new capabilities and functions to emcompass different leasing models like Commercial and Student Housing. These tend to be far more complex operations than conventional multi-family units. There are growing pains with waiting for the software to develop to fully support the vast different business workflows that a particular client might need to address.

I wouldn't say this is a strict con as in I don't like it, just that it does exist but this is true for pretty much any software.

easy to see tallies and total numbers, work order note options are nice and managing keeping track of residents work orders by unit is easy.

searching through residents and work orders is very limited there need to be more ways to search through work orders using key words and categories, there needs to be a way to generate a report on how many work orders you have in a given period for a particular type of problem like kitchen sink leaking, and then you get a report of how many kitchen sink leaks you had during that period of time. this would help budgeting and planning of maintenance,. would also be nice if you didn't have to go back and forth to to the list every time you want to look at a work order, you should be able to expand and contract the work order right on the list so you can more fluidly go through them, when we are in meetings we go over every work order and we end up printing out a list because it is easier to go through them that way. waste of paper when the product could do the same interactively without needing to generate a report.

Entrata is an amazing tool to help you with property management. It's user-friendly and loaded with anything and everything you would ever need to assist with leasing and property management and compatible with so many systems that you use everyday.

Honestly there are so many features that it is sometimes easy to get lost with all the many options available to you but there is ample training if you have the time to explore.

Easy to use good information. Good platform

Calls center. Calls to slow locks up sometimes

Maintenance aspect, very easy to use, integrated very well.

Being "old school" I was hesitant about the integration, it went fine.

ease of use, organization, and attention to detail

timers on work orders and the occasional lag in updates

Entrada is a easy system to navigate and user friendly

entrada does randomly give an error for lease generating

I like that everything is in one place and is easily accessible. There are a lot of great features that you can customize to fit your needs and processes.

Integration was difficult because I manage a tax credit (low income) property and that requires a lot more verification and processes that conventional rental properties don't so we've had to work out a lot of kinks and figure out ways to make it work for what we need.

Very user friendly and customer service is phenomenal.

That if I renew a resident in bulk edit and not in the renewals section in the dashboard, those residents cant be deleted on that list.

Love that it is all in one and we are able to manage all functions pertaining to lead to lease process, accounting, maintenance and facilities, web site and digital presence optimization and tracking from one place

Technical support has declined as the company grew and with covid. I noticed such decline in the past 2 years. We have been using Entrata for the past 7 years or so and it was great.

Software is user friendly, easy to use and navigate.

Currently they cannot remit payments directly to out vendors, their development team is working on it and hopefully it will be available in the next year. We are using an outside product for invoices, payments etc.

I enjoy that all aspects of property management are in sync with leasing, maintenance, reporting, and accounting all in one software.

Customer service is not consistent and larger issues often don't get addressed. It seems like development team does not address bugs or glitches timely or ever. Specifically we have wanted to implement the PO system, but for close to 6 months this part of the software does not work (trying to import a catalog of PO items does not work). "Development team" has been looking into this for the entire 5-6 months and despite multiple follow-ups, there has been no changes or developments in this issue.Also - the "Gain Loss on Lease" and GPR does not make sense often and cannot be made sense of. When asking for support on how a number was determined, the support team does not offer much/any help.Lastly, customization of pricing through editing the pricing matrix on the "Pricing Dashboard" is clunky and inefficient.

Entrata has a best-in-class user interface and works reasonably well with mobile devices. Property management software is not known for either of those things, so I was pleasantly surprised. Entrata has a respectable array of features and exceptionally customizable reporting. Entrata makes it easy to pull virtually any data you would need and format it in a way that would be presentable to owners or investors.

Entrata would probably be near perfect for a conventional housing property manager. Student housing, however, is a little different. College students can create incredibly complex situations that Entrata doesn’t always easily conform to. Entrata might work the way you’d expect to, but students do not. In a perfect world, there would be more property manager input in the programming stage.

User friendly and good resident interface.

Constant updates- hard to track changes in work flow

Love the accounting features with this program. I soley work in Construction and the job costing piece has come a long way in less than 2 years, but also has long way to go.

Not very much control on the job costing side with contracts and purchase orders.

Ease of use! The application is easy to use, quick to learn, and provides a multitude of functions to conduct our property management experience.

N/A. I don't have any items or functions that I like the least.

It is very easy to track leads through the leasing process and follow up with prospects. It also allows for us to implement our paperless policy more effectively by providing the tools to document resident files in the cloud.

Every online service can have outages but it would be nice to see more communications with affected offices when an outage or system downtime is detected.

The ease of using and learning the software .

Reports change but new reports offer greater information.