Entrata

4.6 (362)
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Property management solution for multifamily communities

Overall rating

4.6 /5
(362)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

94%
recommended this app
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362 Reviews

Kennedee
Overall rating
  • Industry: Accounting Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thank you

Reviewed on 2024-09-07

Amazing been using it for for over 7 years never no issues

Amazing been using it for for over 7 years never no issues

Pros

It’s organized and always worked great for me

Cons

Mobile site isn’t like the desktop but it’s just easier most times when out of office

Quita
Quita
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One Stop Shop of Property Management Software

Reviewed on 2020-05-26

Overall Entrata is a great software and the best that I have used in my 7 years in property...

Overall Entrata is a great software and the best that I have used in my 7 years in property management.

Pros

The best part about Entrata is the fact that I do not need any other software. Entrata has everything you need to run your property. From being able to post your available apartments on Craigslist to scanning Invoices and payments. I love not having to have multiple software running at the same time just to do my everyday work.

Cons

Now that I rely on just Entrata, when something goes wrong it can take sometime to fix. This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.

nicholas
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

usable but needs improvment

Reviewed on 2023-04-05

works for what I need but wish it had more functions on the maintenance side of things

works for what I need but wish it had more functions on the maintenance side of things

Pros

easy to see tallies and total numbers, work order note options are nice and managing keeping track of residents work orders by unit is easy.

Cons

searching through residents and work orders is very limited there need to be more ways to search through work orders using key words and categories, there needs to be a way to generate a report on how many work orders you have in a given period for a particular type of problem like kitchen sink leaking, and then you get a report of how many kitchen sink leaks you had during that period of time. this would help budgeting and planning of maintenance,. would also be nice if you didn't have to go back and forth to to the list every time you want to look at a work order, you should be able to expand and contract the work order right on the list so you can more fluidly go through them, when we are in meetings we go over every work order and we end up printing out a list because it is easier to go through them that way. waste of paper when the product could do the same interactively without needing to generate a report.

Tara
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Staff Accountant

Reviewed on 2024-09-17

Customer service are easy to work with, the software is easy to use

Customer service are easy to work with, the software is easy to use

Pros

The reports are easy to pull and extract date from.

Cons

After you pay an invoice you are not able to change the post month

Dov
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Entrata review

Reviewed on 2024-09-05

Pros

the workflow is much smoother and faster than the previous company we used

Cons

if there is ever an issue, it is usually resolved over email, i prefer a phone call

Ashley
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Senior Manager

Reviewed on 2024-09-13

Entrata is my number one pick for property software!

Entrata is my number one pick for property software!

Pros

Very user friendly, navigation is super simple

Cons

Not at this time. Updates to the software always are useful

Melissa
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good service with Entrata

Reviewed on 2024-09-10

I am satisfied with Entrata, it allows me to communicate effectively with my prospects.

I am satisfied with Entrata, it allows me to communicate effectively with my prospects.

Pros

I have been using Entrata for 2 years now. I like the template feature for emails best.

Cons

Sometimes the system requires me to place in guest cards more than 1 time.

Tammy
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very pleased with Entrata

Reviewed on 2024-09-10

I've been using Entrata for the past 5 years and besides the technical issues, I like the ease of...

I've been using Entrata for the past 5 years and besides the technical issues, I like the ease of this software.

Pros

The software is very user friendly. If you make a mistake, you can easily fix.

Cons

It seems to be having technical issues recently.

jason
Overall rating
  • Industry: Commercial Real Estate Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Not sure what your asking for on this line.

Reviewed on 2024-09-05

Ok, Needs some help with categorizing when making work orders.

Ok, Needs some help with categorizing when making work orders.

Pros

EZ to navigate... Fast most of the time.

Cons

Categories are missing. Have to make work orders that make no sense. Making it hard to keep read W/O's.

Teresa
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Leasing consultant

Reviewed on 2024-09-17

I am new to the field and not the most tech savvy person. I found Entrata relatively easy to begin...

I am new to the field and not the most tech savvy person. I found Entrata relatively easy to begin with and once I became more knowledgeable many of the aspects made sense to me, so continuing to learn was easy .

Pros

It is very user friendly with many ways to do the same task, for all different type of learners

Cons

I sometimes have trouble uploading certain documents

Kristina
Overall rating
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We love Entrata

Reviewed on 2024-05-24

Wonderful! 10/10 would recommend to anyone in the Multifamily industry.

Wonderful! 10/10 would recommend to anyone in the Multifamily industry.

Pros

We love the ease of use and that we can use Entrata instead of all different platforms.

Cons

It tends to be a bit buggy after a standard update to the system.

Alternatives Considered

Knock

Reasons for Choosing Entrata

Yardi was not user friendly and required us to use multiple platforms to get daily duties accomplished

Switched From

Yardi Voyager

Reasons for Switching to Entrata

The platform after seeing the demo and the customer service received.
Christopher
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Corinthian Asset Very Satisfied with Entrata!

Reviewed on 2023-04-05

Pros

Honestly my team and I are very impressed with the functions and capabilities of Entrata and what it is able to accomplish for our organization. The constant forward thinking and development helps keep all the unnecessary software plug ins to a minimum. As a small business owner having a "one stop shop" greatly improves the efficiency within our organization. Keep up the Excellent Work!

Cons

More flexibility in the PO system, and we would really like to be able to conduct vendor bill payment via ACH without having to go to AvidPay (Avidxchange product)

Carrie
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best PM software on the market

Reviewed on 2024-05-24

Excellent. I can always get help and answers immediately when needed

Excellent. I can always get help and answers immediately when needed

Pros

Easy to set-up, customer service is amazing, affordable compare to other platforms.

Cons

Set-up can be challenging as there are so many options.

Alternatives Considered

ResMan

Reasons for Choosing Entrata

Cost and ability to customize the platform. Entrata’s customer service helpline.

Switched From

RealPage

Reasons for Switching to Entrata

Cost, platform, customer service helpline
Juli-Ann
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Entrata Review

Reviewed on 2024-02-26

I've had a bettter time with this software then others such as onesite

I've had a bettter time with this software then others such as onesite

Pros

What I like is how easy it is to add Guarantors,
see residents' ledgers and rent totals.
Maintenace is easy to enter and check on

Cons

I don't like not being able to schedule tours or see who's missed calls we have.

Alternatives Considered

AttendanceBot

Reasons for Choosing Entrata

because our company chose to switch from Onesite to Entrata

Switched From

ONEsite

Reasons for Switching to Entrata

I was not the one who decided to make the final decision.
Tim
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Entrata is great software, especially for students. Just not as User friendly as would like.

Reviewed on 2022-10-03

Overall, I really do like Entrata as it covers much ground is the site staff have enjoyed it over...

Overall, I really do like Entrata as it covers much ground is the site staff have enjoyed it over Appfolio, Yardi, and Onesite. It could be more user friendly, but I see that they have been improving where they can on this.

If you have a small company just make sure there is enough time devoted in being able to learn the features, and roll those features out to your site staff. Otherwise, there are a lot of awesome features that you don't use.

Pros

Entrata has essentially all the features you would need, especially for student housing and/or with a big team (for lead management). Their inspections manager for student housing is a godsend (split between roommates, or only charge one).

Cons

You must set up your community correctly. They separate Building , Units, and Spaces (for beds). This is necessary to have the features in student housing. However, they don't have all the searches setup properly, including Unit Inspections. I've asked them to add Building + Unit in searches. So for unit inspections, if you have Building 200, 300, 400...and the same Units nomenclature (A,B,C,D...) then if you search for a Unit or use the inspection manager, you might only see "A" and don't know which building you are in. ---But you lose some message center options if you do it the way we want. (we do property location abbreviation as building, and overall that gives us the best functionality.)
-There search function isn't all encompassing.
-Texting residents is very clamped down.

Alternatives Considered

AppFolio Property Manager, ONEsite and ResMan

Reasons for Choosing Entrata

Needed more functionality for student housing. Needed better reporting.
Angelica
Overall rating
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Entrata not Entrada

Reviewed on 2023-07-21

Entrata was very love and hate at first, especially the transition from Yardi to Entrata. But once...

Entrata was very love and hate at first, especially the transition from Yardi to Entrata. But once we were trained on the software. The system itself is pretty seamless, all in one place. Very user friendly, great features throughout the entire software.

Pros

I really like a lot of the reporting, and the texting feature that Entrata has. I also like how you can mass email tenants through Entrata. I also love the fact that I can see everything my residents do in there activity log cause you know resident lie a hand full of the time and we can catch them in it! lol.

Cons

I wish Entrata has an option to only email certain buildings, or maybe my access only allows me to send to everyone but that would be great to separate the emails that way. I wish they have the option to block certain people for apply multiple times, like once they applied and got denied or cancelled it gets blocked right away and cannot re-apply for certain time frame. Sometimes the system glitches and when you respond to leads they are still being flagged as if a response wasn't given..

stephen
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Makes most tasks simpler but some things should be rethought

Reviewed on 2022-10-31

Overall a nice software package to work with but customer service can be extremely slow to respond...

Overall a nice software package to work with but customer service can be extremely slow to respond to tickets and sometimes seems to take excessively long to offer a resolution to same. Would like to see them pack in more features such as the ability to require the attachment of items to lease documentation as part of the signing process.

Pros

Quick and easy access to the resident dashboard to review everything ranging from charges and payment history to repair requests and phone calls to team members.

Cons

I do not like the way parent/children properties are handled when you're dealing with large properties that were built in phases. Often even representatives at Leasing Center aren't versed enough to locate residents between phases. Really need to add functionality to require the resident to upload and attach items to documents. For example on our parking agreement, it would be great if we could ask persons to attach their proof of motor vehicle insurance and motor vehicle registration when completing the document. Docusign has utilized this feature for ages. Despite repeated requests, Entrata is yet to embrace the concept.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

great software

Reviewed on 2019-08-27

overall very pleasant experience and great people!

overall very pleasant experience and great people!

Pros

In the industry, the best software out there. Has its quirks and you need to be detail oriented and patient to set it up but compared to the others, there's no competition. My favorite part are online leasing, the resident portal, and the level of customization and training resources

Cons

Reporting needs to be worked out more, its sometimes not easy to fix an issue or understand why something works the way it does. Setup could also be a bit more intuitive and sometimes the customer support team doesn't have the answers you hope for and you figure it out yourself anyway.

Rachelle
Overall rating
  • Industry: Real Estate
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great software, needs better support in my opinion

Reviewed on 2022-10-18

Pros

Entrata is easy to set up, customize, and maintain. Often times, I find it easy to fix problems on my own or help regional teams create new webpages that show specials, virtual tours, sitemaps, etc.

Cons

It is really hard to get consistently great support. Technicians take too long to respond to inquiries, (sometimes days ). We would love to see ticket turnaround time improve. Also broken integrations are a major concerns. When API feeds are interrupted, this causes a decrease in availability for prospects. We could be potentially losing business due to this, enraging ownership groups, which directly affects our ability to retain management of properties.

Keith
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good operational management tool

Reviewed on 2021-01-25

i enjoy using the software. it is very useful. we have been noticing a high volume of user related...

i enjoy using the software. it is very useful. we have been noticing a high volume of user related issues on the resident end of the platform. We would like for the help desk to be more responsive to resident issues. often times the resident is directed back to the property level for assistance. we spend various time weekly attempting to troubleshoot resident issues that should be solved on the customer support end to assist the resident

Pros

simplified solution for our daily operational needs

Cons

the software can present challenges in our daily usage at times. some of the issues might be permission based related features also

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Entrata is Great!

Reviewed on 2024-05-24

The software is undergoing continuous development, and we anticipate the introduction of additional...

The software is undergoing continuous development, and we anticipate the introduction of additional features to further enhance our operational efficiency across the platform.

Pros

If your team is seeking software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. Additionally, the support offered for setup, integrations, and inquiries is exceptional, delivering comprehensive assistance as needed.

Cons

The response times for placing a ticket with Entrata's Support Team are currently slow. However, once communicated, the quality of work is commendable. We kindly request more clarification and regular updates in cases of delays to ensure transparency with our teams.

Lilli
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thank You Entrata! Every Employee at Customer Support is Amazingly Helpful!

Reviewed on 2023-04-14

Though it took me a while to transition to Entrata software I now find it much more user friendly...

Though it took me a while to transition to Entrata software I now find it much more user friendly than Yardi was.

Pros

Customer Support is friendly, informative and was instrumental in my training process.

Cons

Updates that change permissions often effect my productivity.

Regina
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2024-05-24

Pros

Entrata is easy to use for property managers as well as their residents. Having the help feature comes in handy. Quick payment processing as well.

Cons

Not being able to upload multiple documents at one time to the document tab or in an email.

Dawn
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Entrata at Dobler

Reviewed on 2019-12-18

At first it was pretty horrible. Once the company started having more people involved and [SENSITIVE...

At first it was pretty horrible. Once the company started having more people involved and [SENSITIVE CONTENT HIDDEN] stepped in as our point person, things started going smoothly.

Pros

I used Entrata software at Dobler for years and was pleased with the change ([SENSITIVE CONTENT HIDDEN] was excellent as our point person.) and the accommodation for the company.

Cons

Unless you have an IT person in the company working on Entrata all the time, all updates can be frustrating.

Paige
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Entrata - So user friendly

Reviewed on 2022-10-25

I love Entrata. I am glad we use it over other property management software's.

I love Entrata. I am glad we use it over other property management software's.

Pros

This software is very forward and self explanatory. Very easy to use and teach. There are not hidden features you have to search for.

Cons

There can be glitches/slow load times when updates are preformed or new items rolled out. They are usually fixed quickly though.