--- description: Detailed reviews on Listen360 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Listen360 with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Listen360 Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Listen360](/software/122291/listen360) # Listen360 Canonical: https://www.getapp.ca/software/122291/listen360 Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/122291/listen360?page=2) > Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights. > > Verdict: Rated **4.8/5** by 56 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Listen360 Listen360 helps franchisors and multi-location brands unlock the full value of their most important asset—the customer relationship. By capturing genuine feedback after every visit, surfacing loyalty and satisfaction trends, and amplifying positive voices, Listen360 equips leaders with the insights they need to accelerate growth. 1. Protect Customer Relationships in Real Time Automated post-visit surveys give you immediate visibility into how customers feel about their experience. By catching issues early, you can resolve dissatisfaction before it leads to churn. Detractors are flagged instantly, giving managers the opportunity to take corrective action. 2. Build Loyalty and Retention Repeat visits are the foundation of long-term growth. Listen360 highlights what keeps customers coming back, identifies your most loyal advocates, and pinpoints where loyalty is slipping. With loyalty drivers clearly visible, you can design targeted strategies that strengthen retention and turn satisfied clients into lifelong customers. 3. Amplify Positive Reviews and Referrals Your happiest customers are your best marketers. Listen360 makes it easy to encourage promoters to share their stories on top review sites and across social channels. By turning private praise into public testimonials, you can increase online visibility, attract new customers, and maintain a strong, authentic reputation across every location. 4. Benchmark Across Locations and Teams Consistency is critical for multi-location brands. Listen360 provides franchise-wide dashboards and benchmarking tools that compare performance across locations, regions, and operators. Leaders can spot top performers, identify where standards are slipping, and share best practices throughout the network. 5. Track NPS, Satisfaction, and Sentiment Trends Measuring customer satisfaction goes beyond a single score. With Listen360, you can monitor Net Promoter Score (NPS), track loyalty metrics, and analyze sentiment trends over time. By understanding what customers love, what frustrates them, and where expectations aren’t being met, you gain a clear roadmap to improvement. 6. Streamline Franchise and Operator Management Managing customer feedback across dozens or hundreds of locations can be overwhelming. Listen360 centralizes all insights into one intuitive platform, giving corporate teams, regional managers, and individual operators access to the same data. 7. Make Data-Driven Decisions That Drive Growth Listen360 transforms raw feedback into actionable intelligence. From spotting recurring service issues to testing new initiatives, you can make decisions backed by customer data rather than guesswork. Operators gain clarity on what drives satisfaction and loyalty, while executives get the big-picture insights needed to steer strategy and prove ROI. 8. Foster a Culture of Continuous Improvement By embedding customer feedback into daily operations, Listen360 encourages teams to stay focused on delivering exceptional service. Celebrating positive feedback boosts morale, while constructive criticism highlights opportunities to grow. This culture of accountability and improvement not only benefits customers but also motivates employees and strengthens the overall brand. 9. Easy to Implement, Simple to Use Listen360 integrates seamlessly into existing workflows, automatically sending feedback requests at the right moment—after appointments, visits, or services. Clean dashboards, customizable reporting, and automated alerts make it simple to get the insights you need without extra work. 10. Proven Across Leading Franchise Brands Hundreds of franchise networks across wellness, beauty, fitness, and children’s services trust Listen360 to protect customer relationships and grow their businesses. From small emerging franchises to global enterprise brands, Listen360 provides the scalable tools leaders need to deliver consistent, high-quality customer experiences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 56 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Listen360 - **Location**: Alpharetta, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing Details**: Costs vary by location count, survey requirements, and feature selection—connect with Listen360 for a customized estimate. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 360 Degree Feedback Software - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Commenting/Notes - Communication Management - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Questions - Customizable Reports - Customizable Templates - Dashboard Software ## Integrations (24 total) - ClubReady - Customer Lobby - Daxko Operations - Dispatch - Google Calendar - Jonas Construction Software - MarketSharp - Microsoft Outlook - Mindbody - Nexa Virtual Receptionist - PaySimple - Perkville - Pike13 - Procare Solutions - Profit Rhino ... and 9 more integrations ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software) - [NPS Software](https://www.getapp.ca/directory/1963/nps/software) - [Customer Loyalty Software](https://www.getapp.ca/directory/204/customer-loyalty/software) ## Alternatives 1. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 2. [Trustpilot](https://www.getapp.ca/software/113149/trustpilot) — 4.5/5 (1202 reviews) 3. [Broadly](https://www.getapp.ca/software/110573/broadly) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.getapp.ca/software/2070196/experience-com) — 4.7/5 (89 reviews) 5. [Jotform](https://www.getapp.ca/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) ## Reviews ### "Must Have LSN360" — 4.0/5 > **Manny** | *March 8, 2022* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: There is no better way that I've seen for real time tracking of guest experience and NPS. > > **Cons**: New product features and thought leadership (webinars, blogs, onboarding new products) are something that can be improved. > > VERY good experience with the product and support tea. ----- ### "Listen 360 review" — 5.0/5 > **Derek** | *March 15, 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Great feedback that immediate and direct. > > **Cons**: Getting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. Would be nice to get them mid day but I know you can't please all. > > Great ----- ### "Listen360 Review" — 4.0/5 > **Marley** | *March 14, 2022* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: I really appreciate the daily emails that share the previous days' reviews. > > **Cons**: I wish that you could create an automated template email to send to our detractors once their survey has been submitted. ----- ### "10 Year Listen360 User" — 5.0/5 > **Jimmy** | *October 30, 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: How quickly you are able to provide feedback > > **Cons**: Listen360 pretty much covers everything we need. > > Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business. ----- ### "Listen 360 - good product" — 5.0/5 > **stephen** | *November 14, 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I liked the quick response when negativity feedback was received ... allowed us to get out in front of issue > > **Cons**: Would like a outside review capability. Would like customers to have option of reviewing outside listen 360 > > Great product switched because franchisor switched but loved the ease of use ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/122291/listen360?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/122291/listen360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data